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Job Title- Head Projects & CoE Job Summary The Head – Projects & CoE is responsible for leading the global project management office (PMO), ensuring high-quality delivery of IT infrastructure, cybersecurity, cloud, and service assurance initiatives across geographies. This role establishes standardized project governance, enforces delivery frameworks, and builds a Center of Excellence (CoE) for project delivery, agile maturity, and tool adoption. The incumbent acts as a strategic advisor to the CIO and IT leadership for project prioritization, cross-functional alignment, risk mitigation, and benefit realization. Areas Of Responsibility Key Responsibilities Project Governance & Delivery Oversight Define, enforce, and monitor global project management standards and delivery frameworks. Set up governance cadence including SteerCos, QBRs, milestone reviews, and benefit realization checkpoints. Drive portfolio-level risk management, timeline assurance, and program visibility. CoE Development & Capability Building Build and manage a Project Management Center of Excellence to provide tools, training, and playbooks for agile and hybrid delivery models. Promote project manager certification programs (PMP, Agile, PRINCE2, etc.) across the IT team. Tooling & Automation Enablement Implement and maintain project portfolio tools (e.g., Smartsheet, MS Project, Jira, ServiceNow PPM). Create real-time dashboards and scorecards for leadership visibility and performance tracking. Program Leadership Oversee strategic initiatives including global infra transformation, AD consolidation, and tool modernization. Act as the program lead for cross-functional and multi-region delivery initiatives. Stakeholder Engagement & Communication Partner with CIO, CFO, PMO, Digital CoE, and regional IT leaders for investment alignment and prioritization. Support ITBPs and Finance with status reporting, budget utilization, and ROI insights. Specialized Knowledge Requirements Deep expertise in enterprise project delivery methodologies (Agile, Waterfall, Hybrid) Program governance and benefit realization tracking PPM tooling (e.g., Smartsheet, ServiceNow, Jira) Resource modeling and agile maturity enablement Familiarity with ITIL, COBIT frameworks for operational alignment Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Nature of Communication Executive summaries, project reviews, dashboard walkthroughs, and escalation briefings Formalized status reports, PMO metrics, and transformation milestones Contracts and SoW alignment meetings with vendors/MSPs Role Played in Negotiations Co-leads vendor contract structuring around delivery timelines, change requests, and penalty clauses Works with Legal, Procurement, and Finance to finalize service agreements and delivery scope Key Decision-Making Expected Portfolio prioritization and project selection PM tool stack adoption and change management strategy Resource deployment decisions across programs Program-level go/no-go recommendations and risk escalations Key Challenges for the Role Aligning diverse delivery models across countries and vendors Driving consistent program governance in a federated operating model Managing transformation scope creep and stakeholder expectation mismatches Standardizing documentation and reporting practices globally Extent and Nature of Innovation Required for the Role High: Championing project automation, agile governance tooling, and predictive analytics for risk management Introduction of modern dashboarding, collaboration tools, and performance scorecards Embedding a digital-first mindset and PM competency uplift across the organization Job Requirements Educational Qualification: Master's in Information Systems, Business Administration, or Engineering Certifications: PMP, PRINCE2, Agile/Scrum Master certifications (mandatory) SAFe or PPM tooling certifications (preferred) Experience: 12+ years in IT project/program delivery roles, with at least 5 years in global leadership Proven experience managing transformation programs across infra/cloud/security domains Skills: PMO operations, risk management, stakeholder engagement Delivery performance benchmarking and reporting Cross-cultural team leadership Travel Requirement: Up to 30% (depending on program deployment and vendor engagements) Travel Estimate 30% Job Scope Internal Interactions (within the organization) Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Interactions (outside the organization) External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) Project cost, timelines & budgets, estimates Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification PMP, PRINCE2, Agile/Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred) Skills PMO operations, risk management, stakeholder engagement. Delivery performance benchmarking and reporting. Cross-cultural team leadership Experience 15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma/healthcare preferred) Show more Show less
