Head of Human Resources

Location:

About the client: PSS

Job Summary

Key Responsibilities

People Strategy & Culture

• Drive a people-first culture aligned with the brand's ethos and local business needs.
• Build programs to strengthen store-to-support office integration and employee experience.
• Partner with leadership to drive cultural consistency and performance orientation.
  

Organisational Design & Workforce Planning

• Build scalable structures as the retail footprint expands. Define and evolve career paths across Store and Support Office roles.
• Support business growth through talent planning, succession, and org design.
  

Talent Acquisition & Employer Branding

• Own hiring across retail and corporate roles, in partnership with recruiters.
• Build a strong employer brand that attracts top talent in the retail and lifestyle sectors. Leverage analytics to drive hiring efficiency and quality of hire.
  

Performance & Rewards

• Design and manage performance review cycles across levels.
• Lead compensation benchmarking and salary structuring (including stores).
• Drive fair, motivating increment and bonus processes.
  

Learning & Development

• Build L&D programs for retail teams and leadership development for Support Office roles. Launch manager enablement tracks to strengthen team management.
• Partner with external experts to create high-impact training interventions.
  

• Oversee HRMS, payroll coordination, attendance, onboarding/offboarding.
• Ensure statutory compliance, employee record-keeping, and HR audit readiness.
• Standardise SOPs across stores for leaves, disciplinary actions, and F&F.
  

Employee Engagement & Retention

• Design retention and wellness initiatives relevant to frontline and support teams.
• Champion DEI, safety, and mental health practices at work.
• Conduct regular employee check ins, engagement surveys, and feedback loops.
  

Budgeting & People Planning

• Own annual HR budgeting across hiring, training, engagement, and tech enablement. Align people investments with business goals and manage resource planning across functions.
  

Requirements

• 10-15 years of HR experience, with strong exposure to retail teams.
• Proven ability to lead both strategic HR and hands-on operations.
• Strong people leadership and ability to influence across senior stakeholders.
• Experience with fast-growing organisations or brands in retail is preferred.
• A culture builder who combines empathy with a sharp execution mindset.