171 Escalation Handling Jobs - Page 3

We are seeking a dynamic individual to take on the role of Team Lead - ORM at NetImpact for managing online/social media customer service banking operations in Noida. The ideal candidate should possess a minimum of 5 years of experience in social media escalations within the BFSI/banking sector. The preferred candidate should have prior experience in team management within a bank or fintech company, with a proven track record in social media management, escalation, and customer service. Strong communication and written English skills are essential, along with a dynamic personality and leadership capabilities to effectively manage a team. As a Team Lead - ORM, your responsibilities will include overseeing a team of professionals handling social media escalations and email communications for a banking process. You will be tasked with managing day-to-day team activities, motivating team members to achieve organizational goals, delegating tasks, and empowering team members to enhance their skills and confidence. Additionally, conducting quarterly performance reviews and fostering a positive working environment that encourages team collaboration and growth will be part of your role. If you meet the specified criteria and are interested in this opportunity, please send your resume to shweta.avasthi@netimpactlimited.com with the job title. We look forward to potentially welcoming you to our team. Best regards, Shweta Avasthi,

As the Zonal Lead - Site HRMS in Pune, you will play a crucial role in overseeing various key focus areas including Administration, Wellness / Engagement, Compliance Management, Budget, Centre of Excellence Support, and Grievance Management. Your responsibilities will involve managing the HR agenda at sites, which includes disseminating policy and process updates, coordinating HR interventions, programs, and processes, resolving associate's queries and grievances, and ensuring smooth working conditions by liaising with different departments on site. Moreover, you will be responsible for managing compliance-related issues, updating key stakeholders on critical site issues, tracking site budget, overseeing exit processes, conducting employee engagement programs, and providing guidance and support to team members. In the Administration domain, you will be required to design and implement site-level workplace requirements, onboard and manage vendors, oversee site logistic requirements, and ensure a clean and safe workplace environment by implementing effective safety controls. For Wellness & Engagement, you will execute various wellness programs for associates, drive health services during emergencies, and organize engagement drives following guidelines. In terms of HR Operations, you will assist in onboarding associates, managing grievance resolution, and overseeing exit formalities. Regarding Labor Law Compliance, you will drive compliance with labor laws, coordinate with authorities for inspections, renewals with contractors, and handle disputes effectively and in a timely manner. Your role will also involve driving site annual budget utilization efficiently, managing vendor services, and ensuring effective stakeholder and leadership management. The ideal candidate for this position should have at least 10+ years of relevant industry experience, with a strong background in managing large/multi-location/site administration or HR operations. A post-graduate qualification is required for this role.,

As a Service Delivery Ops Analyst at Accenture, you will be responsible for overseeing various aspects of Client On-boarding, Account Maintenance, Customer Identification Program (CIP), and Know Your Customer (KYC) processes. Your role will involve conducting PEPs (Politically Exposed Persons) screening and adverse media checks, requiring proven analytical skills, problem-solving ability, and meticulous attention to detail. You will need to demonstrate an aptitude for building relationships and effectively communicating complex issues to internal clients with varying levels of product experience. To excel in this role, you should be a self-motivated and proactive team player who takes ownership, demonstrates accountability, and possesses strong organizational skills. The ability to manage competing priorities, work well under pressure, handle high volumes, and collaborate with a global team while maintaining a positive attitude is crucial. Proficiency in using the Microsoft Office Suite, particularly Excel, PowerPoint, and Word, is essential for this position. The ideal candidate will have good communication skills, be educated to degree level, and have a minimum of 4 years of experience working within a KYC/AML environment. Additionally, a minimum of 1 year of experience within Quality Control is required. Relevant financial services experience, preferably in risk, compliance, or financial crime, is desirable. Knowledge or experience of working in commercial or investment banking would be a plus, along with the ability to conduct research using the Internet and online systems. You should have a strong understanding of business and regulatory requirements, governance, operating models, process and system controls, to verify the identity, suitability, and risks associated with onboarding and maintaining business/customer relationships. This includes driving customer identification, customer due diligence, and enhanced due diligence processes. Attention to detail, analytical insight, and the ability to work independently and multitask effectively are key attributes for success in this role. As part of your roles and responsibilities, you will be required to perform quality checks on completed analyst/senior analyst files, provide coaching/feedback to analysts on individual cases and wider process challenges/changes, and act as an escalation point for projects. You will also provide KYC subject matter expertise guidance to Analysts/Senior Analysts, identify/escalate process gaps/issues, and collaborate with the QC/Process team to rectify them. Additionally, you will review Quality Control processes/policies for remediation, establish and maintain excellent working relationships with stakeholders at all levels, and contribute to the overall success of the team. If you have the drive, determination, and passion to succeed, along with the ability to work in rotational shifts, manage time effectively, prioritize tasks, and meet tight deadlines, we encourage you to apply for this role. Join Accenture's global team of professionals and be part of a company that embraces change, creates value, and fosters shared success for clients, employees, shareholders, partners, and communities. Visit www.accenture.com to learn more about us and our innovative solutions.,

Job Description Customer Support Executive (Broking / Trading Industry) Location: Bengaluru Experience: 3–5 years Industry: Mandatory – Stock Broking / Securities / Trading Firms About Nubra Nubra is a SEBI-registered stockbroker and next-gen trading platform designed for active traders. We specialize in low-latency execution, real-time market infrastructure, and a tech-first experience across equities, F&O, and commodities. With a clean UI and lightning-fast APIs, Nubra empowers traders to operate at scale while ensuring reliability and compliance. About the Role We are hiring a Customer Support Executive with proven experience in broking/trading customer support. You will be the first point of contact for clients, responsible for resolving trade and order-related queries and ensuring a seamless experience on Nubra’s trading platform. Key Responsibilities Handle client queries on orders, trades, and accounts via calls, emails, and chat. Assist clients with account opening, KYC, and onboarding. Provide real-time support for trading platform issues (equity, F&O, commodities, currency). Escalate complex technical issues to the trading desk or product team. Educate clients on product features and platform navigation. Ensure compliance by guiding clients on regulatory processes. Maintain proper records of all client interactions and close queries within SLAs. Required Skills 3–5 years of experience in customer support in a broking/trading firm (mandatory). Strong knowledge of trading platforms (e.g., NEST, ODIN, NOW, Kite, Upstox, Angel One). Understanding of capital markets, derivatives, and order types. Excellent verbal and written communication in English (regional language a plus). Ability to handle pressure during market hours. Qualifications Graduate in Commerce, Finance, or related field. NISM certifications (preferred, not mandatory).

Customer Interaction & Support Serve as the initial point of contact for retail consumers regarding site experience concerns. Provide exceptional customer service to both external customers and internal team members. Handle verbal and written enquiries in a professional, friendly, and timely manner. Communicate retail marketing program information , fuel quality claims, policy details, and product fulfilment. Provide assistance with site locator , fuel issues , and general complaints . Issue Resolution & Escalation Manage complaint resolution, including identifying root causes and implementing corrective actions. Ensure accurate ticket creation and collect essential information for resolution teams. Transfer knowledge during shift changes for continuity in critical incidents and ensure smooth handovers. System Usage & Documentation Maintain a high level of proficiency with communication and data systems, including telephone systems , electronic ticketing tools , notification systems , Microsoft Office , and Windows . Keep knowledge documents up to date, including call contact lists , escalation paths, and business notification requirements. Complete special assignments such as supporting data systems, updating documentation, and contributing to knowledge base activities. Continuous Improvement & Collaboration Actively participate in continuous learning to deepen understanding of business operations and emergency response systems. Identify process inefficiencies and recommend improvements. Collaborate across teams to perform user acceptance testing (UAT) and assist with system and process enhancements. Build and maintain strong working relationships with customers and internal business stakeholders. Required Skills & Experience Bachelor's degree in Economics, Business, Finance, Accounting, or a related field. Minimum 57 years of experience in customer service roles within established organizations. Superior communication skills , both verbal and written. Proven ability to work effectively in teams and with cross-functional partners. Strong problem-solving and organizational skills . Experience in maintaining and enhancing knowledge bases . Ability to analyze and escalate unique incidents beyond scripted guidelines. Desirable Criteria Retail experience, preferably in a convenience store or fuel retail environment . Familiarity with food service or facility equipment in retail settings. Understanding of customer behavior and retail operations . Strong time management , self-motivation , and ability to manage multiple tasks.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

1. Performing market research. 2. Making Product quote, keeping track of payments and synchronizing with Sales team for follow up from clients. 3. Perform all sales related back office work in harmony with the Sales team 4. Handling Sales Escalation 5. Making of Contracts for and work orders with various quotations as required. 6. Performing market research. 7. Assisting and coordinating with the sales team. 8. Organizing staff meetings and updating calendars. 9. Processing company receipts, invoices, and bills. 10. Assisting and supporting management. 11. Maintaining V tiger CRM as per ISO norms 12. Build positive and productive relationships with clients for business growth. 13. Manage all paperwork (PI etc.), filling and contracts in a well-defined structured way. 14. Follow up for payments with clients in proper manner. 15. Address client concerns promptly and professionally. 16. Inform clients about company products, services and promotions. 17. Ensure that client requests are handled timely and accurately. 18. Performing market research. 19. Assisting and coordinating with the sales team. 20. Organizing staff meetings and updating calendars. 21. Processing company receipts, invoices, and bills. 22. Assisting and supporting management. 23. Maintaining V tiger CRM as per ISO norms 24. Build positive and productive relationships with clients for business growth. 25. Manage all paperwork (PI etc.), filling and contracts in a well-defined structured way. 26. Follow up for payments with clients in proper manner. 27. Address client concerns promptly and professionally. 28. Inform clients about company products, services and promotions. 29. Ensure that client requests are handled timely and accurately.

Role & responsibilities Job Responsibility Knowledge of Project APF (Approved Project Financial) with the Bank. Coordinating with customers for their sales documentation & loan process. Preparation of draft agreement. Planning & Coordination Agreement for Sale Registration process. Taking care of the registration schedule. Coordination with clients for Stamp Duty Payments. Taking follow up from Client & Banker regarding Bank loan & Registration Process. Handling customer grievances - Related to payment issues, Loan process issues, customization in unit issues, possession & clearance formality issues. Coordinating with the team for due & pending installments, collection Updating, processing, & Filling of all documents. Provide project information & construction updates to customers as per request. Handling over the Possession & Kits. Understands Parking Plans & is able to allocate parking slots across the customer base. All Project Agreement Preparation, Execution of Agreement, Arrangement of Registration. Completion Demand Letter, Reminder Letter, Interest letter to be generated / prepared - Settlement the interest issue with the approval of management.

Roles and Responsibilities of a Senior Transport Executive 1. Transport Operations Management Oversee daily transportation operations (employee shuttles, vendor vehicles, logistics, etc.) Route planning and optimization to reduce travel time and fuel cost Ensure timely pickup and drop-off of personnel or goods 2. Fleet Management Supervise the maintenance, insurance, registration, and documentation of company vehicles Coordinate repairs, servicing schedules, and vehicle inspections Ensure fleet tracking via GPS or telematics systems 3. Vendor & Driver Management Coordinate with transport vendors for vehicle availability and contracts Maintain a roster of drivers and ensure they follow duty rosters, safety norms, and time schedules Conduct training and induction programs for new drivers 4. Compliance & Safety Ensure compliance with RTO norms, labour laws, and transport regulations Conduct periodic audits of vehicles and driver documentation Implement safety measures and emergency preparedness (First Aid Kits, fire extinguishers, etc.) 5. Cost Control & Budgeting Prepare and monitor the transport budget Control costs related to fuel, maintenance, and vendor payments Analyze monthly expenses and suggest cost-saving initiatives 6. Employee Transport Coordination (if applicable) Manage employee transportation services (shift transport, cab pooling, etc.) Handle transport requests and grievances through helpdesk or transport management systems Ensure safety, punctuality, and convenience for employees 7. MIS Reporting & Documentation Maintain records of transport operations: vehicle logs, fuel consumption, maintenance schedules, etc. Generate periodic MIS reports for management review Monitor SLA/KPI adherence of transport vendors 8. Technology & Automation Use Transport Management Systems (TMS) or CAFM tools for automation Monitor GPS tracking and route analytics Implement RFID, QR, or mobile-based access control systems for vehicle entry/exit

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a one-stop shop can provide. We're a team that works globally to provide the best service locally a company that is everything you need, everywhere you need it! The Team Leader in Compensation Support Services is involved in an array of compensation related processes for Sirva clients. The scope of this position includes the primary responsibility of supervision of the operational activities. There is also the allied responsibility of executing the management's strategic planning for processes and resources/people management. Some day-to-day duties include: - Providing assistance to the Manager; coordinating activities of different processes in our portfolio - Nurturing the human capital with empathetic leadership - Contributing to operational effectiveness and process improvements - Ensuring creation and maintenance of the standard operational procedures for the team - Managing team operations to ensure timely completion of all deliverables as per our service level agreement on turnaround time (TAT) and accuracy/quality, with the clients - Tracking and deriving metrics of processes to enable management decisions driven by data - Actively supporting the manager to coordinate new client/process implementation/transition - Fostering strong stakeholder relationships - Contributing to the development and implementation of strategies to ensure client satisfaction - Other duties as assigned As our preferred candidate, you will already demonstrate the leadership qualities aligned to the Sirva values & vision. You will possess expert knowledge in the department function and be an advisor to the team for training & development. You will be a motivator and have exemplary influencing skills to support your team & their performance. From a customer service level, you will be able to handle escalations and enquiries from our clients and work towards an appropriate outcome within the SLA scope. You will proactively use data and survey scores to ensure that your team performance is maintained or improved upon based on your observations and data analysis. SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a one-stop shop can provide. We're a team that works globally to provide the best service locally a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com. SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company! At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger. If you need a reasonable accommodation because of a disability or any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.,

As an Assistant Manager in the Cx & Ops department, specifically focusing on the Gifting Category, your primary responsibility will be to oversee the Gifting Desk within Swiggy's CREW team. This role entails leading a team of Crew Captains who are dedicated to curating and delivering premium gifting experiences. You will be involved in every aspect of the gifting process, from sourcing exclusive products to designing personalized solutions that cater to customer preferences. Your key duties will include leading and guiding the Crew Captains team, curating unique and high-quality gifts, establishing and nurturing relationships with luxury gifting vendors, managing the end-to-end gifting process, ensuring creativity and personalization in all solutions, monitoring desk performance against KPIs, handling escalations, and collaborating with internal stakeholders to enhance workflows and introduce innovative gifting concepts. To excel in this role, you must have a minimum of 3-6 years of experience in premium gifting, luxury retail, lifestyle management, or concierge services. You should possess proven expertise in vendor management, team leadership, creativity, and attention to detail. Strong communication, planning, and leadership skills are essential, along with the ability to thrive under pressure and deliver exceptional user experiences. Being based in Bangalore and open to rotational shifts is a requirement for this position. If you are passionate about crafting thoughtful and impactful gifting solutions and possess the necessary skills and qualifications, this role offers an exciting opportunity to lead a dynamic team and contribute to the success of Swiggy's CREW team in the Gifting Category.,

As an Assistant Manager at CREW focusing on Customer Experience and Operations within the Gifting Category, you will be leading a team of Crew Captains dedicated to providing premium gifting experiences. Your role will involve managing the end-to-end process of curating unique gifts and experiences, maintaining relationships with luxury vendors, and ensuring exceptional quality and personalization in all gifting solutions. You will be responsible for overseeing desk performance, guiding your team on creative solutions, and collaborating with internal stakeholders to introduce innovative gifting ideas. The ideal candidate for this role must have 3-6 years of experience in premium gifting, luxury retail, lifestyle management, or concierge services. You should possess strong vendor management skills, team management experience, creativity, and attention to detail. Being based in Bangalore and open to rotational shifts is a requirement. Your ability to lead a team, communicate effectively, and deliver outstanding user experiences under pressure will be essential for success in this role. In summary, as the Assistant Manager for the Gifting Desk at CREW, you will play a vital role in providing seamless support to customers, ensuring that their gifting needs are met with creativity, personalization, and premium quality. Your commitment to excellence, leadership skills, and passion for crafting impactful gifting solutions will contribute to the overall success of the team and empower customers to live smarter and achieve more.,

As a Cluster Lead in the Account Management department, your main responsibility will be to introduce different processes and initiatives to ensure standardization across all centers and to enhance Customer Satisfaction (CSAT). You will be tasked with creating a collaborative community environment among members, working closely with Community Managers and other departments to drive CSAT. Additionally, you will be responsible for mapping and managing the lifecycle of clients from move-in to departure. A key aspect of your role will involve understanding the customer demography to custom develop experiences for clients, ensuring maximum utilization of facilities and amenities. You should have a strong grasp of data interpretation and business logic to make informed decisions. Renewals and expansions will also be part of your duties, along with ensuring operational efficiency of buildings and processes. You will be managing client relationships from end to end in the respective centers, requiring extensive team management and growth. Internal stakeholder management is crucial for successful collaboration across departments. Your role plays a significant part in ensuring client satisfaction from the moment they engage with Smartworks. During the pre-sales phase, you will work on understanding client requirements in collaboration with internal stakeholders such as Design, Sales, and Partnerships. Documenting and finalizing requirements with clients, tracking internal delivery timelines, and managing client expectations will be key responsibilities. In the post-sales phase, you will focus on upselling and cross-selling services to clients, coordinating with the Partnerships team to enhance service offerings. Ensuring smooth operations for clients and acting as their voice within the organization are essential. You will be responsible for exceeding customer expectations throughout their journey with Smartworks, providing support, training, and handling escalations when necessary. To excel in this role, you should hold a BA/BS or equivalent in Business, Marketing, Hospitality, or related fields. A minimum of 10 years of experience in client-facing roles is required, along with the ability to thrive in a fast-paced environment with keen attention to detail. Strong communication, organization, and project management skills are essential, with at least 3 years of people management experience being a must. Experience in managing teams of 5 or more people is preferred for this position.,

As a Network Administrator at Anant Raj, you will play a crucial role in overseeing and maintaining our cloud-based services to ensure seamless operations. With a Master's degree in Computer Science, Engineering, or a related field, and over 10 years of experience in Cloud-based Services (IaaS, PaaS, SaaS, XaaS), you will bring valuable expertise to our team. Your responsibilities will include managing routing & switching, providing technical support (L2), handling escalations effectively, monitoring systems, analyzing data, managing incidents, documenting processes, collaborating with cross-functional teams, and implementing scripting & automation solutions. Your proactive approach and attention to detail will be instrumental in ensuring the efficiency and security of our network infrastructure. At Anant Raj, we offer a work environment that fosters growth, values exceptional performance, and promotes diversity and creative independence. You will have access to unlimited resources and opportunities to enhance your career while being part of a team that recognizes and appreciates your contributions. Join us in this journey of success and innovation, where your skills and dedication will be truly valued and celebrated.,

Handle escalations and provide expert-level support for international voice process operations. Mentor and guide team members to improve performance and ensure adherence to quality standards. Collaborate with operations and training teams to identify process gaps and implement improvements. Manage complex customer queries with professionalism and ensure high customer satisfaction. Participate in calibration sessions to maintain consistency in communication and service delivery. Support management in achieving process KPIs and driving operational excellence. Flexibility to work in shifts as per process requirements. Requirements: Graduate with 3 to 4+ years of experience in international voice process. Candidates from international chat process may apply if willing to transition into voice process. Current SME designation preferred for higher LPA consideration. Excellent verbal and written communication skills. Immediate joiners will be given priority.

Yubi, formerly known as CredAvenue, is revolutionizing global debt markets by facilitating the flow of finance among borrowers, lenders, and investors. Positioned as the world's possibility platform for diverse debt solutions, Yubi offers a range of opportunities and provides the necessary tools for individuals to capitalize on them. Since its inception in 2020, Yubi has been committed to leveraging technology to transform the global institutional debt market. The platform operates as a two-sided debt marketplace, connecting institutional and HNI investors with a wide network of corporate borrowers and debt products. By streamlining the process, Yubi simplifies access to debt capital for corporates and offers investors a comprehensive platform for lending, investing, and trading bonds seamlessly. As a vibrant and driven team, we are dedicated to making a purposeful impact and invite individuals to be part of our remarkable growth journey. Job title: Assistant Manager - Customer Support Location: Chennai Roles and responsibilities: - Lead the customer support team's daily operations to ensure the timely and effective resolution of customer queries. - Provide supervision, mentorship, and training to team members to uphold high service standards and foster continuous professional development. - Serve as the escalation point for complex or unresolved customer issues, guaranteeing satisfactory resolutions. - Develop, implement, and enhance customer support processes, policies, and best practices. - Monitor key performance indicators (KPIs) and prepare regular reports to track team productivity and service quality. - Collaborate with cross-functional teams like Sales, Marketing, and Product to align customer feedback with business enhancements. - Identify opportunities for enhancing customer service delivery and propose innovative solutions. - Ensure adherence to company standards and industry regulations, prioritizing customer data privacy and security. - Oversee the integration and efficient utilization of customer support tools and technologies. - Cultivate a positive, customer-centric culture while striving to elevate overall customer satisfaction and loyalty continuously. Join us at Yubi and be part of our dynamic team dedicated to shaping the future of global debt markets.,

As a Customer Service Representative at Hapag-Lloyd, your primary objective is to deliver exceptional quality service and create value for both customers and the company. You will actively engage in customer-facing meetings, analyze case and phone statistics for improvement opportunities, and handle escalations related to customer service tasks. Additionally, you will provide support to customers in the local language, manage customs activities, and ensure compliance with local customs requirements. You will serve as the internal and external point of contact for customs matters across all departments, communicate local customs developments to relevant parties, and identify new customer requirements for management consideration. Collaboration with cross-functional teams to address daily challenges, onboarding new customers, supporting sales teams, and conducting root-cause analysis of recurring issues are also key responsibilities. To excel in this role, you should hold a university degree or equivalent, possess excellent written and verbal English skills, and demonstrate proficiency in MS Office. Your ability to work effectively with others, follow guidelines, maintain a positive attitude, and embrace new ideas for personal development will be essential. The ideal candidate will exhibit Hapag-Lloyd's core values of Care, Move, Deliver, along with a proactive, energetic, and enthusiastic approach to tasks, fostering a strong team spirit and upholding high integrity standards.,

As a Customer Support Specialist at Astrotalk, you will be an integral part of the team, contributing to the achievement of the company's objectives and facilitating growth through the implementation of strategic initiatives. Your main duties will involve addressing customer inquiries across various communication channels such as phone, email, chat, and social media in a timely and effective manner. Your goal will be to ensure customer satisfaction by providing detailed information about products and services, handling interactions in a positive and professional manner, and collecting feedback to enhance the quality of services offered. With an experience range of 1-3 years, you will play a crucial role in maintaining high levels of customer satisfaction by addressing their needs promptly and efficiently. In case of complex issues, you will be required to escalate them to higher-level support or specialized departments for resolution. Your ability to document interactions accurately will also be essential in ensuring smooth operations and effective communication within the team. This is a full-time, permanent position with a requirement to work 6 days a week on rotational shifts. The benefits of this role include food provision, health insurance coverage, paid sick time, and access to the Provident Fund scheme. The work location is onsite, where you will be actively engaging with customers to deliver exceptional service and support.,

The role requires providing prompt and accurate customer service to all clients by addressing concerns, queries, issues, complaints, and processing sales orders and product information requests. It involves preparing reports by accessing account databases, analyzing information, and delivering precise data. When faced with complex customer interactions exceeding one's scope, the responsibility includes escalating these matters to the designated party. In times of system downtimes, the position involves making callbacks to customers and ensuring that necessary customer care procedures are followed during the call-backs. Staying updated with the latest account information through email updates and training sessions is crucial for understanding and applying changes in daily tasks. Collaboration with fellow Customer Service Representatives is essential to support team cohesion and contribute to team performance under the Team Leaders guidance. The job also focuses on delivering top-quality customer service, handling customer queries, concerns, and service-related issues effectively. Each customer interaction is viewed as an opportunity to enhance customer loyalty, reduce attrition, and enhance the client's competitive advantage in the industry. Collaborating with a team of CSR's and supporting the Team Leader in driving performance and achieving team goals are integral parts of the role. Applicants should possess strong communication skills, the ability to work effectively in a team environment, and a proactive attitude towards personal development and performance improvement. The role emphasizes taking ownership of performance metrics, seeking feedback for improvement, and engaging in continuous learning and skill development to prepare for higher responsibilities. TELUS Digital fosters a culture of customer experience innovation through teamwork, agile thinking, and customer-centric values. As part of TELUS Corporation, a leading telecommunications service provider in Canada, TELUS Digital provides contact center and business process outsourcing solutions to global corporations. The company values diversity and is committed to creating an inclusive workplace where hiring and promotion decisions are based on qualifications and performance without bias related to diversity.,

You should have strong analytical and problem-solving skills to excel in this role. Proficiency in MS Excel and experience with OMS/ERP systems, particularly Microsoft Dynamics, would be advantageous. Excellent communication and stakeholder management skills are also essential for success. In this role, you will need to adopt a problem-solving mindset with a focus on Root Cause Analysis (RCA) and process optimization. You should be capable of handling escalations efficiently and delivering solutions within strict timelines. Your responsibilities will include managing order flow from various channels such as e-commerce platforms, modern trade, general trade, and retail stores. It will be crucial to ensure accuracy in order capture, confirmation, and invoicing. Analyzing order trends to prioritize high-value or time-sensitive orders, coordinating with logistics and warehouse teams for timely delivery, and addressing escalations from channel partners will be part of your role. You will investigate root causes of issues and resolve them promptly to maintain customer satisfaction. Collaboration with demand planning and inventory teams to ensure stock availability, identifying bottlenecks in the order management process for efficiency improvements, and monitoring order management systems (OMS/ERP) will be essential tasks. Generating reports to track performance and providing actionable insights to management will also be a key responsibility. Maintaining continuous communication with Key Account Managers (KAMs) and Modern Trade partners, as well as collaborating with warehouse and logistics teams for optimized order processing and delivery timelines, are important aspects of this role. As the Reporting To: Asst. Manager (Order Management), you should have a minimum educational qualification of a graduate in any stream and possess 1 to 5 years of relevant experience. About SUGAR: SUGAR has experienced significant growth over the past 7 years, establishing itself as one of the fastest-growing digitally-native brands. The company's journey from a successful DTC startup to a multi-brand beauty and personal care conglomerate presents an exciting opportunity to work with passionate individuals striving to turn this vision into reality.,

Onsitego is India's leading after-sales service provider offering Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for all electronic devices and home appliances. With a mission to consistently deliver "WOW" experiences to customers, we maintain the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free and reliable services are conveniently accessible through electronic stores and online marketplaces, having served over 8 million happy customers. Join us on our journey to enhance the lives of device users across the country by creating and managing a Service Center network that provides exceptional after-sales service to our customers. Responsibilities: - Establish and nurture strong relationships with Service Centers. - Collaborate with Service Centers to enhance service quality and efficiency through continuous performance evaluation and management. - Efficiently handle and resolve escalations. - Possess a good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliances. - Develop a strong market network. Desired Candidate Profile: - Capable of effectively managing a team. - Exceptional problem-solving, interpersonal, and analytical skills with the ability to synthesize and communicate findings across all organizational levels. - Possess a Start-up mentality and excel in a fast-paced learning environment. Qualification: MBA (Marketing) or a relevant degree Experience: Minimum 10 years in the Service industry (Consumer Durables) Benefits: - Emphasis on work-life balance with flexible working hours focused on work output. - Well-defined leave policy to support personal commitments and exigencies. - Provision of a Mediclaim policy for employees and their families. - Encouragement of professional and company growth in tandem. - Platform provided for continuous learning and skill enhancement. Website: www.onsitego.com,

You will be working as an FCU Sampler with Srei Infrastructure Finance Limited (SIFL), located in Gurugram, India. Your primary responsibility will be to conduct sampling and testing of construction equipment and related materials to ensure quality control and compliance with industry standards. This is a full-time, on-site role where you will be inspecting equipment, documenting findings, and coordinating with quality assurance teams. Your daily tasks will involve ensuring that all samples meet the required specifications and providing feedback to improve processes. It is essential to maintain accurate records of all inspections and tests. Proficiency in Quality Control and Quality Assurance is crucial for this role, along with strong communication and customer service skills. Basic computer literacy skills are necessary, and attention to detail is key as you will be working independently. Having previous experience in a similar role will be beneficial. You will also be responsible for maintaining and publishing the FCU Daily tracker, liaising with FCU vendors for timely report closures, monitoring TAT, and establishing good relationships with peer financial institutions. Organizing Sales Training from time to time, handling escalations, and possessing a Bachelor's degree in a related field will be advantageous for this role.,

Execution & Timeliness: Ensure all operational tasks are executed on time and meet quality standards. Escalation Handling: Be available to resolve any operational bottlenecks or urgent issues that may arise. Ownership & Accountability: Take full responsibility for assigned tasks, ensuring their successful completion without constant supervision. Process Management: Assist in streamlining and improving operational workflows for efficiency. Collaboration: Work closely with internal teams to ensure smooth execution of operations. Reporting: Track and report key operational metrics to relevant stakeholders. What We're Looking For: Strong sense of ownership and accountability. Ability to work in a fast-paced environment and handle escalations efficiently. Excellent problem-solving and decision-making skills. Good communication and coordination abilities. Basic knowledge of operational workflows and process management is a plus. Perks & Benefits : Hands-on experience in operations management. Opportunity to work in a dynamic and fast-growing environment. Certificate of Internship and Letter of Recommendation (based on performance). Potential for a full-time opportunity based on performance.