263 Escalation Handling Jobs - Page 3

Role Overview: You will be responsible for managing overall customer queries, complaints, and escalations in a day shift job. Your role will involve coordinating with customers and field sales executives to schedule home visit appointments, maintaining appointment calendars, and updating tracker sheets. Additionally, you will follow up with the team to track the status of visits and order closures. Conducting review calls with customers post-service to gather feedback, overseeing Customer Care Executive for other customer queries and escalations, ensuring timely and professional communication throughout the customer journey, handling escalations professionally, and reporting to management ar...

Role & responsibilities We are seeking a detail-oriented and proactive OTC Collections Specialist to join our finance operations team. The ideal candidate will have hands-on experience in Order-to-Cash (OTC) collections processing and a strong understanding of AR workflows. This role requires working during night shifts to support our global clients Preferred candidate profile • Manage end-to-end OTC collections process, including follow-ups, dispute resolution, and cash application coordination • Monitor aging reports and proactively reach out to customers for overdue payments • Collaborate with internal teams (Sales, Customer Service, AR) to resolve billing issues and ensure timely collect...

Role Overview: As an Associate Operations Manager - ACP Support at IDFC FIRST Bank in Navi Mumbai, Maharashtra, India, you will be an integral part of the Tech Operations department of Retail Banking Operations. Your primary responsibility will be to support the ACP team in managing credit card operations. You will play a crucial role in analyzing data, collaborating with cross-functional teams, developing operational procedures, mentoring team members, and ensuring compliance with industry standards. Key Responsibilities: - Provide support to the ACP team in managing credit card operations and processes - Monitor and analyze data to identify areas for improvement and implement solutions - C...

As an on-field agent, your primary role will be to drive acquisitions based on a lead list. Your key responsibilities will include: - Onboarding outlets as per the shared lead list. - Ensuring a smooth transition of outlets from onboarding to account management. - Bringing escalations to the attention of city and central teams when necessary. - Onboarding EANO and NRO accounts provided by the City, Central, and VAM teams. - Handling onboarding escalations for your respective cities from Central/Website. - Ensuring that the restaurant subscribes to the proper starter pack (marketing) with a focus on hygiene. There are no additional details about the company mentioned in the job description.,

Job Description: You will be responsible for telephonic communication in Fluent English and any south language, with a focus on customer service experience. Your role will involve overseeing the CRM function, post-sales activities, and developing harmonious relationships with customers. You will serve as the primary point of contact for clients from design confirmation to project handover. Additionally, you will handle customer interactions through emails and phone calls, maintain a track sheet, and provide regular project status updates. It will be your responsibility to implement customer service processes, ensure timely responses to queries, and resolve complaints efficiently while keepin...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100...

Role Overview: As a Digital Solutions Lead Engineer within Customer Services at Airbus India Private Limited, your main responsibility is to manage activities related to external customer support. This includes overseeing customer desk operations, communication, support strategy, methods, performance, and customer satisfaction in the context of Digital Solutions deployment and support. Key Responsibilities: - Coordinate end-to-end support and monitor performance, including service level management - Manage escalations and feedback according to the escalation management process - Monitor and manage Level 1 (L1) support operations and ensure compliance with Service Level Agreements (SLA) - Con...

Role Overview: You will be part of a global and diverse culture that fosters innovation and excellence, not just professionally but also personally. At Quantiphi, we take pride in providing a transparent, diverse, and growth-oriented environment where your skills and talents are valued. Key Responsibilities: - Provision infrastructure as a service cloud computing for cloud platforms with at least 1+ years of experience, preferably with exposure to Google Cloud Platform (GCP). - Utilize hands-on experience with GCP services like Compute Engine, Kubernetes Engine, Cloud Storage, Cloud SQL, VPC, IAM, and Cloud Monitoring. - Demonstrate a solid understanding of cloud infrastructure concepts, inc...

Roles & Responsibilities: We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional customer service, manage roadside assistance (RSA), handle product complaints, and drive continuous improvement in customer experience 1. Team Leadership and Shift Management Lead and manage a 24x7 call center team handling complaints, RSA, escalations, and general inquiries. Ensure optimal staffing and shift rotations to maintain uninterrupt...

Role Overview: As a dynamic and people-focused Team Leader, your primary responsibility is to guide, mentor, and inspire the CRC team. You will be required to ensure daily process excellence, drive performance, and foster a positive work culture to achieve the business goals effectively. Key Responsibilities: - Lead and manage a team of Tele-Callers, overseeing their daily productivity and quality. - Monitor performance metrics such as conversion rates, reachability, and customer satisfaction levels. - Provide coaching, constructive feedback, and motivation to enhance the team's performance. - Ensure 100% compliance with process guidelines and reporting requirements. - Collaborate with Quali...

Role Overview: You will be responsible for threat detection and response by monitoring and analyzing security events on SIEM/EDR/DLP platforms to identify potential threats and vulnerabilities. Additionally, you will conduct in-depth investigations of security incidents, provide detailed analysis, and root cause analysis. You will also handle escalations, manage L1 resources, and work closely with other IT and security teams to enhance the organization's security posture. Key Responsibilities: - Monitor and analyze security events on SIEM/EDR/DLP platforms - Conduct in-depth investigations of security incidents and provide detailed analysis - Manage L1 resources and handle escalations - Anal...

You are seeking a motivated and customer-focused individual to join the team at Infimobile as a Customer Support Lead. InfiMobile is a premium mobile virtual network operator that offers reliable nation-wide coverage across the United States with cost-effective and budget-friendly plans. **Responsibilities:** - Identify opportunities to enhance internal processes promoting best practices for overall performance improvement and organizational efficiency. - Coordinate the activities of the Customer Service team, providing support and advice to team members. - Monitor performance, lead the team to achieve key performance indicators (KPIs), and provide excellent service to customers. - Evaluate ...

Role Overview: You will be responsible for providing exceptional customer support through inbound voice calls in a professional and courteous manner. Your main tasks will include addressing customer queries, troubleshooting issues, and providing resolutions as per company guidelines. Ensuring customer satisfaction by offering tailored solutions and maintaining high-quality service standards will be crucial. You will also handle escalations if required and follow up to ensure the issue is resolved efficiently. Maintaining accurate records of customer interactions and transactions in the system will be part of your daily responsibilities. Meeting individual and team targets in terms of call ha...

**Job Description:** As a candidate for the role, you should have a good understanding of local regulations and be proficient in MS Excel and MS Word. Additionally, as a People Leader, you will be responsible for providing guidance to team members in specific areas of expertise. Your role will involve team handling, escalation handling, workflow time management, and prior experience in operations setup and reconciliation activities. Key Responsibilities: - Identify trends and opportunities for process improvement by monitoring and analyzing operational data and performance metrics. - Manage operations within a business area to promote efficient processes, risk management, and compliance init...

As a Customer Support Executive for the Hyperlocal Flipkart process in Noida, your role will involve handling 80% chat and 20% voice customer support. You will be responsible for efficiently resolving queries in both English and Hindi, while maintaining professionalism and accurate records. In this fast-paced environment, you may need to escalate issues as required. Key Responsibilities: - Handle 80% chat and 20% voice customer support - Resolve queries efficiently in English & Hindi - Maintain professionalism and accurate records - Escalate issues as needed in a fast-paced environment Qualifications Required: - Education: Graduate in any discipline - Languages: Fluent in English & Hindi - A...

Role Overview: As a Production Support Specialist, your main responsibility is to ensure the daily performance of the Production Specialists, resolve technical escalations, and develop technical capability within the team. You will be overseeing and supporting processes, reviewing performance dashboards, providing technical support, and ensuring that all client queries are resolved efficiently and within the defined SLAs. Key Responsibilities: - Oversee and support processes by reviewing daily transactions on performance parameters - Review performance dashboard and scores for the team - Support the team in improving performance parameters by providing technical support and process guidance ...

Role Overview: As a Resource Management Professional in Udaipur, your role will involve maintaining and updating centralized skill repositories for PMO, QA, and UI/UX teams. You will be responsible for monitoring workload dashboards, tracking team availability, and planning resource allocation across engagements. Your focus will also include defining and refining SOPs for PMO, QA, and UI/UX functions, ensuring compliance with governance frameworks, and driving timely corrective actions in case of process deviations. Additionally, you will conduct regular sync-ups with teams to review KPIs, organize PMO forums for project health review, and identify systemic blockers for continuous improvemen...

As a Customer Support Executive at Altruist JD, you will play a crucial role in managing inbound and outbound customer interactions for leading telecom and insurance processes. Your strong communication skills and customer-first attitude will be key in ensuring high levels of customer satisfaction. Key Responsibilities: - Handle customer queries via phone in a professional manner - Provide accurate information and resolve customer issues effectively - Maintain proper records of customer interactions - Escalate unresolved queries to the appropriate department - Follow up with customers when needed - Adhere to process guidelines and compliance standards - Meet daily and monthly performance tar...

As a Project & Delivery Manager - Loyalty, your role involves overseeing project implementation, service delivery, and operations within the Loyalty department based in Mumbai. Your key responsibilities include: - Owning Redemption CatLog, inventories & P&L - Tracking and analyzing data regularly, sharing reports, and making strategic decisions - Launching additional platforms like health & wellness, EMI, etc., to enhance redemption and engagement - Creating rules and processes to list products and establish new partnerships - Defining product display priority and pricing guardrails - Collaborating with product and design teams to upgrade Journeys for an improved user experience - Working wi...

Provide advanced technical support and customer assistance through inbound voice channels Resolve complex customer issues with professionalism and technical expertise Act as a point of escalation for Level 1 support teams Maintain detailed records of customer interactions and technical solutions Ensure adherence to quality standards, compliance, and process guidelines Collaborate with cross-functional teams to enhance customer experience and problem resolution Meet or exceed key performance indicators related to resolution time, customer satisfaction, and call quality

Role Overview: As a part of Protium: The Company, you will be responsible for leading a team of trained product experts to ensure our customers have a delightful and frictionless experience. Your main focus will be on escalation handling, voice, non-voice, and walk-in customer support, query resolution, MIS generation, and team management. Key Responsibilities: - Handle escalations effectively to ensure customer satisfaction - Provide support to customers through voice, non-voice, and walk-in channels - Resolve customer queries in a timely and efficient manner - Generate MIS reports to track and analyze team performance - Manage and lead a team of trained product experts to deliver exception...

You will be responsible for owning sales, partnerships, alliances, and business development for multiple Education/EdTech partners in Mumbai/Bangalore to achieve business growth. Your role will involve understanding the market, building partner relations, and gaining a competitive advantage. - Conceptualizing and implementing market strategy - Achieving acquisition & growth targets - Establishing strong relationships with partners to generate leads - Business and market development - Market research and planning - Strategic direction for acquisition and sales enhancement - Promotion and coordination with cross-functional teams - Hunting and farming activities - Meeting business targets for g...

Role Overview: As a member of the Tata Electronics Pvt. Ltd. team, your role will involve overseeing various key aspects related to DoE review, process review, process planning, and escalations. You will be responsible for ensuring effective planning, execution, and validation of Design of Experiments (DOEs), as well as verifying the implementation of process changes and conducting stack-up analysis. Additionally, you will play a crucial role in planning and coordinating development schedules, risk assessments, and mitigation plans to meet customer requirements and development timelines. Your role will also involve handling escalations and ensuring timely resolution of issues that may arise ...

Role Overview: As an Assistant Area Sales Manager at NoBrokerHood located in Hyderabad, you will play a crucial role in the development and execution of sales strategies. Your responsibilities will include assisting in managing sales operations, building client relationships, and achieving sales targets. You will work closely with the sales team to identify new business opportunities and drive growth through regular follow-ups with potential and existing clients. Key Responsibilities: - Drive sales and achieve revenue targets in the assigned area. - Manage, motivate, and guide a team of sales executives. - Identify new business opportunities and develop strong relationships with clients. - E...

Role Overview: You will be the Head of Customer Experience at The Binge Town, overseeing and enhancing the overall customer journey across all branches. Your role will involve handling escalations, conducting root cause analysis on escalations, devising strategies to improve customer experience, analyzing customer feedback metrics, and ensuring adherence to standard operating procedures. This full-time position will also require traveling to different cities for a week every month, with all expenses covered by the company. Key Responsibilities: - Handle escalations and conduct root cause analysis to implement corrective measures - Devise strategies to enhance customer experience - Analyze cu...