267 Escalation Handling Jobs - Page 6

You will be responsible for leading a team in an International BFSI Process within a BPO setting. Your primary location will be in Indore, India. To qualify for this role, you should have a minimum of 3 years of experience in BPO operations, with a minimum of 1 year of experience as a Team Lead specifically in a BFSI process. Your key responsibilities will include supervising and mentoring a team of customer service/financial advisors to ensure high engagement and performance levels. You will also be responsible for overseeing the day-to-day operations of the BFSI process, ensuring compliance with SLAs, quality standards, and regulatory requirements. Monitoring and analyzing key performance ...

The job involves providing customer support through email, phone, and chat channels in a professional and timely manner. You will be responsible for tracking and updating Warranty RMA (Return Merchandise Authorization) status, as well as coordinating with internal teams and service centers for warranty claims and product replacements. Accurate maintenance and updating of RMA records in a spreadsheet will be a key part of this role. Additionally, you will assist in generating warranty reports, handling escalations, and supporting backend documentation and filing of RMA claims. This is a full-time job that requires you to work in person at the designated location. If you are interested in this...

You will be based in Jaipur - 200ft bypass and have a minimum of 3 years of experience in voice-based customer support, with a preference for team management experience. This is a full-time position in the Customer Support / BPO / Call Center industry. Your shift timings will be either 11 AM to 08 PM or 10 AM to 07 PM. As a Senior Head Voice Process, you will be responsible for leading and managing the customer support team. Your role will involve setting performance goals, training team members, and ensuring high-quality customer service. Strategic thinking is essential to analyze market needs, trends, and align customer support strategies with business goals. Key responsibilities include t...

We are looking for an experienced Assistant Manager - Transaction Analysis to join our operations team at Jumio. The ideal candidate should have over 5 years of experience in customer-facing roles within a Tech or SaaS environment, possessing expertise in escalation handling, team management, and process optimization. Proficiency in PowerPoint, Excel, Power BI, and Salesforce is crucial for excelling in this role. Your responsibilities will include leading and managing a team of analysts for reviewing and managing transaction data, ensuring quality and compliance. Additionally, you will handle customer escalations and complex queries professionally and with timely resolutions. Collaboration ...

As an experienced professional with over 57+ years of relevant experience, you will be joining our team in Hyderabad. Your mandatory certification in ITIL and preferred experience with CargoWise or in a consulting domain will be highly valued. Your key skills will include proficiency in ITIL major incident management, team handling, and people management. Additionally, you should possess strong capabilities in client communication, escalation handling, EDI applications, as well as familiarity with JIRA and ServiceNow tools. Your expertise in project and contract management, including SOW drafting and workforce estimation, will be essential for this role. In this role, you will have the follo...

Job Description Position Title: Customer Support Executive Location: Bangalore Reports To: Client Retail Operations Lead Employment Type: Full-Time from Ofice at Begur Hobli, Bangalore 6 days working CTC : 5 Lacs CTC Our Client Is into the manufacturing and retail of luxury luggage of international brands laid out in premium malls and retail spaces. They are the most up-and-coming retail brand that offers top-of-the-line luggages. About The Role We are seeking a Customer Support Executive to oversee service quality, handle escalations, and ensure a seamless customer experience at Retail Luggage counters across various malls pan India. This role will be the single point of contact between mal...

As a Team Leader for B2C Voice Process in the Health Collections department, you will be responsible for overseeing a team of 10-20 collection agents who handle consumer accounts. Your primary focus will be on driving recovery rates, ensuring adherence to regulatory guidelines, and improving team performance. The ideal candidate should possess strong leadership abilities, a background in debt collections, and effective escalation handling skills. You will be tasked with supervising, mentoring, and leading a team of collection agents who engage in outbound and inbound calls. Monitoring team performance to meet collection targets and comply with guidelines will be crucial. Regular coaching ses...

Key Responsibilities: Lead the Customer Advocacy and Reporting team to drive business growth through customer insights and data-driven decision-making. Develop and implement customer advocacy strategies to enhance customer satisfaction and loyalty. Handle and respond to customer complaints filed with regulators on behalf of the bank. Design and deliver reports and dashboards to stakeholders using SQL and data visualization tools such as Tableau. Provide exceptional customer service and support to internal stakeholders, resolving inquiries, escalations, and issues in a timely and professional manner. Stay updated with industry trends and best practices in customer advocacy and reporting, appl...

As a Customer Support Executive at MARS Cosmetics, located in Delhi - NSP, you will play a crucial role in providing exceptional customer service. This full-time position is ideal for individuals with up to one year of experience or freshers who are passionate about assisting customers and thrive in a dynamic work setting. Your primary responsibility will involve handling inbound and outbound customer communications through calls, emails, and chats. It will be your duty to address customer queries, concerns, and complaints promptly and professionally, ensuring that accurate and complete information is provided using the necessary tools and resources at your disposal. Additionally, you will b...

As an Associate Digital Customer Engagement Manager (dCEM) at SAP, your primary responsibility will be ensuring seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by European customers through a Shared Services model. You will drive the sales to delivery handover and customer onboarding process, covering all technical and project aspects such as IP ranges, Load Balancer setup requirements, and VPN networks. Additionally, you will handle support tickets, bridging customer queries with the technical operations team, ensuring periodic service reviews to track service quality, and orchestrating service delivery according to agreed SLAs and KPIs. Your role will involve s...

As a Team Leader for the Select Service department, you will play a crucial role in managing the team responsible for post-sales experience and membership renewal of our personalized customers. Your primary responsibilities will include overseeing the post-sales service of premium members, mentoring and developing the team, and effectively managing shift operations. To excel in this role, you must demonstrate proactive leadership, patience, and the ability to thrive in a high-pressure environment. A successful Team Leader is one who possesses in-depth product knowledge, exceptional communication skills, strong problem-solving abilities, and a dedication to providing top-notch customer servic...

As a Customer Success and Service Operations Manager, you will utilize your 2 to 3 years of experience in the field to effectively manage customer relationships and operational processes. Your excellent communication and problem-solving skills will be instrumental in ensuring high levels of customer satisfaction. In this role, your multi-tasking abilities will be put to the test as you handle various responsibilities simultaneously. Experience in Escalation Handling is a key requirement for this position to effectively address and resolve any issues that may arise. This is a full-time, permanent position with a day shift schedule from Monday to Friday. The role is based in Bangalore, Karnata...

You have a great opportunity to join our team as a Senior Head Voice Process in Jaipur at 200ft bypass. With a minimum of 3 years of experience in voice-based customer support, preferably with team management experience, this full-time position in the Customer Support / BPO / Call Center industry awaits you. The shift timings are from 11 AM to 08 PM or 10 AM to 07 PM. As the Senior Head Voice Process, you will lead and manage our customer support team, ensuring high-quality service delivery. Your strategic acumen will be vital in driving business growth, aligning support strategies with organizational goals, and identifying opportunities for service enhancement and business expansion. Market...

As an Assistant Manager in the BPO industry, you will be expected to have an overall 5-6 years of experience, with a minimum of 6 months to 1 year specifically as an Assistant Manager. Your role will require you to have a customer-oriented approach and a belief in putting the customer first. You should possess analytical, logical, reasoning, and numerical abilities, along with the skill to observe, analyze, and provide constructive feedback. Excellent oral and written communication skills are essential, along with a process-oriented and structured thinking mindset. Proficiency in Excel and PowerPoint is also a key requirement. Your responsibilities will include having experience in Presales ...

The housekeeping supervisor role requires you to maintain the cleanliness of the hotel/backpacker hostel, which includes rooms, lobbies, public areas, restaurants, and all spaces. You will be responsible for ensuring the highest standards of hygiene, cleanliness, and service in accordance with the company's defined guidelines. Your key responsibilities will include having a good understanding of the hospitality/hotel industry, the company's operational standards, and the nuances of managing a hotel within a brand network. You will need to be familiar with cleaning and sanitization procedures and ensure that all spaces in the hotels are cleaned, sanitized, and prepared for incoming guests in ...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimiz...

Job Title: Domestic Voice telecaller,telesales,12th fresher can apply, 6days working, 1day rotational off Job Summary: We are seeking a Domestic Voice to join our customer service team. The ideal candidate will have excellent communication skills, the ability to handle customer inquiries over the phone, and a commitment to delivering outstanding customer service. In this role, you will interact with customers within the domestic market, helping resolve issues, answering queries, and providing support on various products and services. Key Responsibilities: Customer Interaction: Handle inbound and outbound customer calls in a professional and efficient manner. Issue Resolution: Assist customer...

Job Summary: We are looking for a skilled and experienced Escalation Specialist to join our Grievance team. The Escalation Specialist will handle complex customer issues that require additional attention and resolution, ensuring that customer concerns are addressed quickly and effectively. You will be a key part of our Grievance operations, working to enhance customer satisfaction and improve service delivery by resolving escalated cases. Key Responsibilities: Handle Escalated Cases: Take ownership of complex customer inquiries, complaints, and issues that have been escalated beyond the first-line support team. Act as the primary point of contact for these cases. Investigate and Resolve Issu...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimiz...

The Customer Support Executive (CSE) role involves responding to daily customer inquiries through voice and non-voice channels such as telephone, email, and chat. As a Customer Support Executive, your primary responsibilities include providing order assistance, offering product information, and addressing customer queries in a courteous and professional manner. You will work in a blended process that includes both Inbound and Outbound customer interactions. Your key duties will include offering knowledgeable answers to customer inquiries regarding our products, pricing, availability, and dispatch. It is essential to provide accurate, valid, and comprehensive information by utilizing the appr...

You will lead and manage a team of Last Mile - FCL Logistics specialists, providing guidance, support, and coaching as needed. You will monitor daily operations handled by the team to ensure timely and accurate deliveries and closure of daily FCL shipments. Handling and resolving escalation of team members on a daily basis will also be part of your responsibilities. Additionally, you will manage scheduling and routing of FCL shipments of team members to maximize efficiency and minimize costs. Collaborating with cross-functional teams to develop and implement new logistics solutions for FCL shipments will be crucial. Ensuring compliance with all safety and quality standards is a key aspect of...

We are seeking a dynamic individual to take on the role of Team Lead - ORM at NetImpact for managing online/social media customer service banking operations in Noida. The ideal candidate should possess a minimum of 5 years of experience in social media escalations within the BFSI/banking sector. The preferred candidate should have prior experience in team management within a bank or fintech company, with a proven track record in social media management, escalation, and customer service. Strong communication and written English skills are essential, along with a dynamic personality and leadership capabilities to effectively manage a team. As a Team Lead - ORM, your responsibilities will inclu...

As the Zonal Lead - Site HRMS in Pune, you will play a crucial role in overseeing various key focus areas including Administration, Wellness / Engagement, Compliance Management, Budget, Centre of Excellence Support, and Grievance Management. Your responsibilities will involve managing the HR agenda at sites, which includes disseminating policy and process updates, coordinating HR interventions, programs, and processes, resolving associate's queries and grievances, and ensuring smooth working conditions by liaising with different departments on site. Moreover, you will be responsible for managing compliance-related issues, updating key stakeholders on critical site issues, tracking site budge...

As a Service Delivery Ops Analyst at Accenture, you will be responsible for overseeing various aspects of Client On-boarding, Account Maintenance, Customer Identification Program (CIP), and Know Your Customer (KYC) processes. Your role will involve conducting PEPs (Politically Exposed Persons) screening and adverse media checks, requiring proven analytical skills, problem-solving ability, and meticulous attention to detail. You will need to demonstrate an aptitude for building relationships and effectively communicating complex issues to internal clients with varying levels of product experience. To excel in this role, you should be a self-motivated and proactive team player who takes owners...

Job Description Customer Support Executive (Broking / Trading Industry) Location: Bengaluru Experience: 3–5 years Industry: Mandatory – Stock Broking / Securities / Trading Firms About Nubra Nubra is a SEBI-registered stockbroker and next-gen trading platform designed for active traders. We specialize in low-latency execution, real-time market infrastructure, and a tech-first experience across equities, F&O, and commodities. With a clean UI and lightning-fast APIs, Nubra empowers traders to operate at scale while ensuring reliability and compliance. About the Role We are hiring a Customer Support Executive with proven experience in broking/trading customer support. You will be the first poin...