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Outpace Consulting Services
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Associate/Sr Associate : Quality Analyst/Reporting : Kolkata : Apply

Associate/Sr Associate : Quality Analyst/Reporting : Kolkata : Apply

Outpace Consulting Services

1 - 5 years

2 - 11 Lacs

Kolkata West Bengal India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

Reporting Mis Preparation Escalation Handling Quality Compliance Team Management Customer Engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred. Respond to queries, handle level 1 escalations, and provide solutions for closure of open points Timely escalation of issues to the operation manager Preparation of MIS as per customer requirement Ensure the team is compliant with all quality requirements Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis Involvement in project management reviews to understand the health of the unit and adopt necessary controls Ensure preparation of training and development plan for all the team members Should perform regular reviews with team members Undertake appraisal activity for associates, and provide necessary feedback and support in terms of career progression Manage absenteeism and attrition in a team effectively Engage and interact with customers to understand requirements and provide solutions

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