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Outpace Consulting Services logo

Service Desk : L1/L2 Support : Bangalore : 7 LPA : Apply Now

3 - 8 years

3 - 7 Lacs

Bengaluru Bangalore Rural

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Technical Support Concentrix Cognizant Active Directory Conduent CTS L1 Support Capita Larsen and Toubro Sopra Steria Fujitsu Orange R Systems SAIC NTT BT CSC Indra Service Desk Cyient Eclerx Amdocs WNS Sapient CSS CGI Mphasis Xerox Persistent Polaris Convergys Teleperformance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities : Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29

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Outpace Consulting Services
Outpace Consulting Services
www.outpaceconsulting.com

Consulting

Tech City

50-100 Employees

1425 Jobs

    Key People

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    CEO

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    COO

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