Walkin Drive for Team Lead Operations position on 12th April in Pune! Walk-in Date: 12th April 2025(Saturday) Timings : 10Am - 3Pm Venue: Cotiviti India Pvt Ltd. Podium Floor, Binarius/Deepak Complex, Opposite Golf Course, Yerwada, Pune - 411006 Interested and eligible candidates are invited to attend a walk-in interview at the venue specified above, on the designated date and time. PRINCIPLE PURPOSE OF JOB The Team Lead manages and leads a team of Audit Support Assistants in CCV. Is responsible for communicating project goals to the team and works towards achieving the goals by monitoring team performance, ensuring adherence to company/project guidelines. JOB RESPONSIBILITIES Operations Management: Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor progress and ensures all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. People Management: Maintains efficient workflow by holding direct reports accountable for quality and efficiency of work. Builds and maintains positive internal working relationships with all department employees by communicating in a professional manner. Provides visual and verbal support to team by remaining accessible and maximizing time on the floor on a daily basis communicating unavailability to staff in advance. Identifies concerns or grievances within team and works towards addressing them in a timely manner Performance Management: Provides guidance and effectively coaches employees to achieve desired results and overall performance, encouraging discussions for realistic achievement plans for long-term growth. Ensures all direct reports execute objectives by the use of a developmental plan/sixty (60) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains consistency in applying company and departmental policy decision by accurately and timely documenting employee files, including attendance, performance information, documented warnings, time off requests, coaching information, training information, etc. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality and/or productivity and provides remediation in a timely manner. Leads Process Improvement Initiatives: Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment. CORE COMPETENCIES Communicates with Impact Presents information and ideas in a thoughtful and compelling manner; is clear and concise in verbal and written communications. Shares information freely and speaks openly and honestly. Seeks to understand the perspectives of others. Drives and Delivers Results Sets clear priorities, takes action, stays focused, and overcomes barriers to deliver expected results. Leads Change Sees emerging patterns and opportunities, and adapts quickly and easily to new information, changing conditions or unexpected events. Facilitates and communicates change across the team or organization to drive adoption. Solves Problems and Makes Good Decisions Evaluates critical information needed to understand problems, determine probable causes, and develops workable solutions. Accurately assesses the costs, benefits, and risks associated with alternative courses of action and makes high quality and timely decisions. Lives Our Values Behaves in a way that consistently demonstrates commitment to Cotiviti values. ATTRIBUTES AND BEHAVIORS Develops and maintains positive working relationships with others. Shares ideas and information. Assists the team unprompted. Takes pride in the achievement of team objectives. Has credibility with team, peers and senior managers. Self-motivated driven to achieve results. Works with a sense of urgency. High customer service ethic is passionate about meeting customer as well as client expectations and improving service levels. Keeps pace with change acquires knowledge/skills as the business evolves. Handles confidential information with sensitivity. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Bachelor’s degree mandatory Should have at least 2 years’ experience as Team Lead / people management experience At least 3 years customer support experience in handling voice projects for US based client Experience in US Healthcare preferred Proficiency of MS Office (Word, Excel & Powerpoint) required. Must be detail-oriented and flexible to work in a fast-paced, dynamic environment. Knowledge of QC tools is mandatory Flexible to work in rotational shift
