349 Concentrix Jobs

We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 30k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Graduate & Undergraduate Fresher & Exp. both Must be excellent English Speaking Call or WhatsApp Ur CV please call lokesh 9176197272 for more info Regards lokesh 9176197272

Hi, We are hiring for Domestic Customer support - Voice process Day Shift job Freshers and Experienced both can apply Work location - Chennai, Hyderabad, HYderabad Direct walkin interview Sunday fixed off Max Sal 30k take Home + Incentives Immediate joining required Pls call Arvind 9176149292 for more info Thanks, Arvind 9176149292

TECH MAHINDRA - HIRING For UK VOICE Process Key Responsibilities: - Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply - Candidates with 0-12 months of international voice process experience are also welc o me to Apply Compensation: - Freshers 3.35 LPA - Experienced Candidate s : Up to 4.5 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package Apply now: CONTACT: 7620636678 YASH HR Team Tech Mahindra

Greetings !!! We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you! For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Ananya 8884496986 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional Degree Certificate and PANCARD (Hard Copy) mandatory. Job Description: We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment. As part of the customer support team , you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention. Job Details Process: International Voice Support Salary: Freshers: 25,000 per month Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience) Qualification Criteria: Education: Graduation is mandatory Excellent verbal communication skills in English Basic computer proficiency and typing speed (25/30 WPM) Willingness to work in night shifts and rotational offs Experience Required: Freshers with excellent communication skills are welcome Mandatory: Experience in international voice process for experienced candidates Key Responsibilities: Handle inbound and outbound international calls in a professional manner. Resolve customer queries, complaints, or issues efficiently and accurately. Maintain detailed documentation of customer interactions in system records. Adhere to process workflows, compliance standards, and quality benchmarks. Collaborate with internal teams for escalations or issue resolution where required. Meet performance targets related to call quality, resolution rate, and customer satisfaction . Desired Candidate Profile: Any Graduate / Undergraduate (With Excellent English Communication) Freshers & Experienced (05 yrs) can apply Must be open to work in rotational shifts/night shifts Good typing speed and listening skills Role Highlights: Opportunity to work with leading global clients Develop and enhance communication, problem-solving, and service delivery skills Exposure to US, UK, or Australian clients (Night/Rotational Shifts) Fast-paced and growth-oriented work culture Extensive training and support provided for freshers Perks & Benefits: Cab Facility (As per shift & company policy) Performance Incentives Night Shift Allowance Great work culture & career growth Regards, Ananya 8884496986 Rivera Manpower Services.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformanc Jaipur and Mohali. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate Fresher/Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills as this role is International 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Whatsapp Your CV @ 9721919721 ( Mention Technical Support ) Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Job Title: Customer Service Associate Voice (UK Process) Location: Gurgaon / Noida Process: UK Aviva IPP (Voice Support) Shift: Rotational | Night/Odd Hours (7 PM 7 AM) Last Shift Logout: 12:00 AM Working Days: 5 Days with 2 Week Offs (Sat/Sun split possible) Salary: 3.50 3.75 LPA (Capped at 4.2 LPA with business approval) Eligibility Criteria: Education: Graduate fresher with excellent English communication Not Eligible: Technical or Hotel Management degrees (e.g., B.Tech, M.Tech, MCA, BCA, MBA, HM, etc.) Exception: B.Tech/M.Tech candidates with 6+ months of customer service experience are eligible Preferred Experience: Prior BPO/Voice process experience with complete documentation is an added advantage Transport & Location Policy: One-way transport provided for night/odd hours Self-traveling male candidates outside the hiring boundary are eligible No mandatory transport for males within the hiring zone Gender Note: Only male candidates will be considered if: They live outside transport limits Are willing to commute by their own transport BGV (Background Verification) Requirements: Mandatory Documents: Passport / Voter ID / Aadhaar / PAN At least 2 valid documents required at the time of hiring Training Details: Duration: 15 days (Voice Process Training Mandatory) Stipend: 17,000 Assessment Criteria: SVAR Score: 65+ Final Test Score: Minimum 70 to qualify for onboarding Onboarding Process: Subjective Interviews + SVAR + Post-training Test Role Overview: Join our dynamic team to manage inbound customer service calls for UK-based clients in the HR outsourcing domain. Strong English communication and customer-handling skills are essential for success in this role. Important Note: We do not charge any fees for interviews or placement. This is a client-funded hiring process. Apply Now – Immediate Joiners Welcome! Share your updated resume with our HR team: HR Contact Numbers: Khushi: 9389460353 Afreen: 6206077869 Gayathri: 7550109302 Tabitha: 7338927441 Bhoomika: 7975307625 No Registration or Placement Charges Don’t Miss Out – Secure Your Spot Today!

Greetings !!! We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you! For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Maria - 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional Degree Certificate and PANCARD (Hard Copy) mandatory. Job Description: We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment. As part of the customer support team , you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention. Job Details Process: International Voice Support Salary: Freshers: 25,000 per month Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience) Qualification Criteria: Education: Graduation is mandatory Excellent verbal communication skills in English Basic computer proficiency and typing speed (25/30 WPM) Willingness to work in night shifts and rotational offs Experience Required: Freshers with excellent communication skills are welcome Mandatory: Experience in international voice process for experienced candidates Key Responsibilities: Handle inbound and outbound international calls in a professional manner. Resolve customer queries, complaints, or issues efficiently and accurately. Maintain detailed documentation of customer interactions in system records. Adhere to process workflows, compliance standards, and quality benchmarks. Collaborate with internal teams for escalations or issue resolution where required. Meet performance targets related to call quality, resolution rate, and customer satisfaction . Desired Candidate Profile: Any Graduate / Undergraduate (With Excellent English Communication) Freshers & Experienced (05 yrs) can apply Must be open to work in rotational shifts/night shifts Good typing speed and listening skills Role Highlights: Opportunity to work with leading global clients Develop and enhance communication, problem-solving, and service delivery skills Exposure to US, UK, or Australian clients (Night/Rotational Shifts) Fast-paced and growth-oriented work culture Extensive training and support provided for freshers Perks & Benefits: Cab Facility (As per shift & company policy) Performance Incentives Night Shift Allowance Great work culture & career growth Regards, Maria 99865 84828 Rivera Manpower Services.

Greetings From Rivera Manpower services, Currently we are hiring for US customer support profile for leading MNC in bangalore. Kindly go through the details below and call back on the given number to book your interview slots. Contact Person: JOY Contact Number :7996004799 Email Id: rivera.joy1210@gmail.com (WhatsApp your CV if the line is busy) NOTE: Candidate can call during office hours monday to friday between 9:30 am to 6:30 pm. Role & responsibilities Designation: Representative Operations Process: Us International voice Responsibilites: Dealing with international customer via email, call, chats. Shifts: US Salary : 6 months will be offered 5.75 lpa and above 1 year 7lpa. Location: Manayata tech Park Cabs: One Way Qualification: Any graduate/ Undergraduate Experience: 6months to 6 years in international voice process required. Preferred candidate profile * Excellent Communication Skill *Positive Attitude *Flexible to work in shifts *Flexible to take calls. Regards Contact Person: JOY Contact Number :7996004799 Email Id: rivera.joy1210@gmail.com Consultant Rivera Manpower services. (WhatsApp your CV if the line is busy)

Greetings from Jobshop, International Voice Support Work Location: Karle Hub 4, Bangalore Contact: HR Zaiba 9036246000 Whats the Role? We are hiring for a top-tier international voice support role. If youre an experienced BPO professional with strong communication skills, this is your chance to join one of the fastest-growing international teams in India. Who Can Apply? Education: Graduate / Undergraduate Experience: Minimum 1 year in international BPO voice support Compensation Details: Designation: CL11 CTC: Up to 5.6 LPA Take-Home: 38,000/month Monthly Incentives: Up to 2,500 (performance-based) Skills Required: Excellent spoken English Clear neutral accent (strictly no MTI) Ability to handle customer queries with confidence Shift & Transport: Night shift role (rotational) One-way night cab provided Free night transport for female employees (7 PM 7 AM) Male employees pay 75 per ride Additional Notes: EPFO (UAN) number must be submitted before the offer Must be fully vaccinated Comfortable working night shifts in office 66 Vacancies Limited slots! Immediate joiners are highly preferred. To Apply, Call or WhatsApp HR Zaiba 9036246000

TECH MAHINDRA - HIRING FOR UK Retention Process -FRESHERS/EXPERIENCED Key Responsibilities: - Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-12 months of international voice process experience are also welc o me to Apply Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation: - Freshers 2.9LPA - Experienced Candidate s : Up to 4.2 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package Apply now: CONTACT: 7620636678 HR Yash HR Team Tech Mahindra

Job Title: Customer Service Associate Voice (UK Process) Location: Gurgaon / Noida Process: UK Aviva IPP (Voice Support) Shift: Rotational | Night/Odd Hours (7 PM 7 AM) Last Shift Logout: 12:00 AM Working Days: 5 Days with 2 Week Offs (Sat/Sun split possible) Salary: 3.50 3.75 LPA (Capped at 4.2 LPA with business approval) Eligibility Criteria: Education: Graduate fresher with excellent English communication Not Eligible: Technical or Hotel Management degrees (e.g., B.Tech, M.Tech, MCA, BCA, MBA, HM, etc.) Exception: B.Tech/M.Tech candidates with 6+ months of customer service experience are eligible Preferred Experience: Prior BPO/Voice process experience with complete documentation is an added advantage Transport & Location Policy: One-way transport provided for night/odd hours Self-traveling male candidates outside the hiring boundary are eligible No mandatory transport for males within the hiring zone Gender Note: Only male candidates will be considered if: They live outside transport limits Are willing to commute by their own transport BGV (Background Verification) Requirements: Mandatory Documents: Passport / Voter ID / Aadhaar / PAN At least 2 valid documents required at the time of hiring Training Details: Duration: 15 days (Voice Process Training Mandatory) Stipend: 17,000 Assessment Criteria: SVAR Score: 65+ Final Test Score: Minimum 70 to qualify for onboarding Onboarding Process: Subjective Interviews + SVAR + Post-training Test Role Overview: Join our dynamic team to manage inbound customer service calls for UK-based clients in the HR outsourcing domain. Strong English communication and customer-handling skills are essential for success in this role. Important Note: We do not charge any fees for interviews or placement. This is a client-funded hiring process. Ready to Kickstart Your Career? Apply Now! HR Khushi: 9389460353 HR Afreen: 6206077869 HR Gayathri. 7550109302 HR Tabitha. 7338927441 HR Bhoomika. 7975307625

Greetings From Rivera Manpower services, Currently we are hiring for US customer support profile for leding MNC in bangalore. Kindly go through the details below and call back on the given number toboom your interview slots. C ontact Person: Saranjeet Singh Contact Number :8095708201( No whatsapp , only calling ) Email Id: saran.rivera2178@gmail.com NOTE: Candidate can cal during office hours monday to fridy between 9:30 am to 6:30 pm. Role & responsibilities Designation: Representative Operations Process: Us International voice Responsibilites: Dealoing with international customer via email, call, chats. Shifts: US Salary : 6 months will be offered 5.75 lpa and above 1 year 7lpa. Location: Manayata tech Park Cabs: One Way Qualification: Any graduate/ Undergraduate Experience: 6months to 6 years in international voice process required. Preferred candidate profile * Excellent Communication Skill *Positive Attitude *Flexible to work in shifts *Flexible to take calls. Regards Saranjeet singh Senior Consultant Rivera Manpower services.

We are Hiring for US Voice Process- Noida Role:- >Handle customer query for tracking orders via calls >Provide real-time resolutions to customer queries. Salary- Upto 40K CTC+Incntvs+ Both Side cabs+ Meals Please donot call for WFH / Chat profiles Required Candidate profile * Graduates freshers / UG with min 6 months of BPO Experience can apply * Excellent Communication Skills * Ability to handle customer queries For More Info : HR Muskan - 8368434707 (Call/WhatsApp) . Perks and benefits * Both way Cabs * Huge Incentives * Meals

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Kaunain on 7975182692 Job Locations : 1. Manyata Tech Park- International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Kaunain on 7975182692 Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducation

Greetings !!! We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Semi -Voice Support / Non Voice Process / Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you! For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Maria - 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). "Interested candidates may also walk in with their updated CV. Please mention 'HR Maria' at the top of your CV. Find the location details below." Address: ediface,2nd Floor, Landmark : Indiranagar Metro Station, No 8, Chinmaya Mission Hospital Rd, next to YAMAHA Showroom, Stage 1, Indiranagar, Bengaluru, Karnataka 560038 NOTE: Provisional Degree Certificate and PANCARD (Hard Copy) mandatory. Job Description: We are hiring for International Semi -Voice Support / Non Voice Process / Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment. As part of the customer support team , you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention. Job Details Process: International Semi -Voice Support / Non Voice Process / Voice Process. Salary: Freshers: 20,000 per month Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience) Qualification Criteria: Education: Graduation is mandatory Excellent verbal communication skills in English Basic computer proficiency and typing speed (25/30 WPM) Willingness to work in N ight shifts / Rotational shifts and rotational offs Experience Required: Freshers with excellent communication skills are welcome Mandatory: Experience in international voice process for experienced candidates Key Responsibilities: Handle inbound and outbound international calls in a professional manner. Resolve customer queries, complaints, or issues efficiently and accurately. Maintain detailed documentation of customer interactions in system records. Adhere to process workflows, compliance standards, and quality benchmarks. Collaborate with internal teams for escalations or issue resolution where required. Meet performance targets related to call quality, resolution rate, and customer satisfaction . Desired Candidate Profile: Any Graduate / Undergraduate (With Excellent English Communication) Freshers & Experienced (05 yrs) can apply Must be open to work in rotational shifts/night shifts Good typing speed and listening skills Role Highlights: Opportunity to work with leading global clients Develop and enhance communication, problem-solving, and service delivery skills Exposure to US, UK, or Australian clients (Night/Rotational Shifts) Fast-paced and growth-oriented work culture Extensive training and support provided for freshers Perks & Benefits: Cab Facility (As per shift & company policy) Performance Incentives Night Shift Allowance Great work culture & career growth Regards, Maria 99865 84828 Rivera Manpower Services.

Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Hyderabad - Minimum 6 months of experience is required. Job description We are looking for process associate for International voice process who can interact with customers address their concerns, answer their questions and assist them with their needs. also who are able to join immediately Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call sangeeta 9176078282 for more info Thanks, sangeeta 9176078282

Process : International non voice process ( Content Review ) Qualification : Any Graduation or PG Experience : Min 1 year into any BPO experience CTC: Upto 3.4LPA max Based on previous CTC Shifts : Rotational shifts 5 days working 2 week off Should have all necessary documents 2 way cab facility Immediate joining Work From Office Work location : Mind Space Rounds of interview : 1. HR 2. English Assessment (Choose the Options ) 3. Writex assessment ( Only Email Writing on the Topic given) 4. Ops Carry ur updated resume and Mention Vaishnavi Yadav on top of ur resume Reach STRYDE CONSULTNG by 9:30am on 25-07-25(Friday) You can reach out on 8328476215

We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. - Provide delightful customer experience through back end services - Solving customer queries on baggage Graduate + Fresher HR - 63980 09438 Required Candidate profile - Excellent communication skills - Immediate Joiner - Salary - Upto 30k + Incentive - Should be flexible in 24*7 shifts. Promising career progression Best in industry compensation Transport facility

Role Information Quality Analyst Service Desk Role Designation Quality Analyst Position Summary • Conduct process audits, deploy designed processes, analyze and report performance on quality • Support and implement de-risking plans for the process • Share and document best practices • Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery • Monitor transactions and calls for compliance and highlight any failures to the team concerned • Provide feedback to the agents, based on the findings of the monitoring • Participate in calibration processes with clients Required skill set Technical Skills - • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. • Awareness of the concepts of computer and mobile hardware (Specific to L1) • Ability/having experience on reporting including on tools like Avaya/Cisco • Desired/Preferred skills - Yellow Belt \ Green Belt certified. Experience in successfully completing six sigma projects in a similar environment • Experienced in process excellence, operational excellence and transactional quality • Willingness to work on multiple projects and also periodically set and achieve stretch goals General Skills - • Exceptional verbal and written communications • Strong decision making and analytical ability • Able to negotiate, good presentation skills and Client Interfacing Job duties and responsibilities • Collect, collate and analyze performance data on quality • Conduct process audits, identify gaps in execution process steps, and provide feedback to agents / TLs • Highlight key areas of improvement and prepare action plans specific to each area • Create huddle packs based on the RCAs completed • Create and implement sampling plan, conduct calibration session and feedback session • Initiate/Participate in calibration sessions with the Client and provide RCA for weak performances • Creating awareness by training and bringing visibility to Risk quality initiatives in the engagement • Collect and analyze customer complaints and escalations. Report and act on the corrective actions for all the complaints and escalations • Report and track implementation of corrective actions to ensure process continuity and stability • Ensure the knowledge data base is up to date and conduct regular floor audits to measure awareness • Focus on adherence to compliance in transaction monitoring and highlight failures to stake holders • Identify, initiate and own sig sigma and lean projects to improve metrics, drive behaviors and reduce costs Education and other requirement • Graduate with Minimum 2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor • Willingness to work in rotational shifts # IMMEDIATE JOINERS PREFERED OR NOTICE WITH MAX OF 30 DAYS . KINDLY MAIL CV - AND WRITE ON SUBJECT -- QA- PUNE - SERVICE DESK

TECH MAHINDRA Tech Mahindra is hiring for international voice process- UK Retentions KEY Responsibilities - Handle outbound /inbound calls Understanding customer requirement and provide effective sales solutions achieve assigned sales targets QUALIFICATIONS - minimum HSC Passed 6 months of BPO Exp is mandatory Excellent verbal communication in English comfortable with 24*7 (Rotational Shifts) Mumbai ( Malad ) ROLE SPECIFICATIONS - UK Voice - retentions process 5 Days Working One way Cab provided Performance Based Incentives Selection Process HR VNA( Voice an Accent) Operations round CONTACT DETAILS - HR YASH JAIN - 7620636678 Mail - Yash.JitmalJain@TechMahindra.com

WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. Qualification: Graduates and Undergraduates eligible (Full time Degree students not eligible only distance course students) Experience: Freshers Eligible Salary - 35K Shift :Rotational shift Work Days: 5.5 days working with Rotational week offs. To get your interview scheduled, Call or Whatsapp: * Surbhi- 788 029 2299 Yo u can share your resume in WhatsApp on the above numbers with Subject International Voice for ITES. (Exceptionally good comm skills required) *No registration fee* Regards, Eshu KVC CONSULTANTS LTD

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformanc Jaipur and Mohali. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 30k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Graduate & Undergraduate Fresher & Exp. both Must be excellent English Speaking Call or WhatsApp Ur CV please call sangeeta 9176078282 for more info Regards sangeeta 9176078282

Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req kolkata, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call Bhavna 9884634937 for more info. Thanks Bhavna 9884634937