49 Mphasis Jobs

Hiring for Leading ITES Company In Bangalore/Chennai for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Role Information Quality Analyst Service Desk Role Designation Quality Analyst Position Summary • Conduct process audits, deploy designed processes, analyze and report performance on quality • Support and implement de-risking plans for the process • Share and document best practices • Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery • Monitor transactions and calls for compliance and highlight any failures to the team concerned • Provide feedback to the agents, based on the findings of the monitoring • Participate in calibration processes with clients Required skill set Technical Skills - • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. • Awareness of the concepts of computer and mobile hardware (Specific to L1) • Ability/having experience on reporting including on tools like Avaya/Cisco • Desired/Preferred skills - Yellow Belt \ Green Belt certified. Experience in successfully completing six sigma projects in a similar environment • Experienced in process excellence, operational excellence and transactional quality • Willingness to work on multiple projects and also periodically set and achieve stretch goals General Skills - • Exceptional verbal and written communications • Strong decision making and analytical ability • Able to negotiate, good presentation skills and Client Interfacing Job duties and responsibilities • Collect, collate and analyze performance data on quality • Conduct process audits, identify gaps in execution process steps, and provide feedback to agents / TLs • Highlight key areas of improvement and prepare action plans specific to each area • Create huddle packs based on the RCAs completed • Create and implement sampling plan, conduct calibration session and feedback session • Initiate/Participate in calibration sessions with the Client and provide RCA for weak performances • Creating awareness by training and bringing visibility to Risk quality initiatives in the engagement • Collect and analyze customer complaints and escalations. Report and act on the corrective actions for all the complaints and escalations • Report and track implementation of corrective actions to ensure process continuity and stability • Ensure the knowledge data base is up to date and conduct regular floor audits to measure awareness • Focus on adherence to compliance in transaction monitoring and highlight failures to stake holders • Identify, initiate and own sig sigma and lean projects to improve metrics, drive behaviors and reduce costs Education and other requirement • Graduate with Minimum 2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor • Willingness to work in rotational shifts # IMMEDIATE JOINERS PREFERED OR NOTICE WITH MAX OF 30 DAYS . KINDLY MAIL CV - AND WRITE ON SUBJECT -- QA- PUNE - SERVICE DESK

Hiring For International Chat Process Grad Fresher 20K U/G/BE/B.Tech 6 Months exp in International BpO Must 20K & Grad/UG/BE/B.Tech with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 YAGYANSHI- 9821182648 SIYA-7565006262 NOTE ------ ## WE ALSO HAVE OPENING WITH CNX IN DIVYASHREE TOWER --- BANNERGHATTA --- ROAD FOR SEMI TECH SUPOORT VOICE ROLES -- SALARY --UPTO RS 4.78 LPA FOR CANDIDATES WITH 1 YEAR VOICE EXP ONE SIDE CAB / 5 DAYS WORKING CALL -- ANY OF THESE HRS FIOR THIS PROFILE MAHVISH 9628373766 SIMRAN 9821182647 DEVIKA - 9821182651 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Hiring for Leading ITES Company In Bangalore/Chennai for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads Fresher/Exp > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Greetings from KVC CONSULTANTS LTD HIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice / Non-Voice / Blended in Pune Job Description: NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS NEED MINIMUM 6 MONTHS OF EXPERIENCE PROCESS- -1 International Voice Process (HINJEWADI) US Telecom Process ELIGIBLE-- GRADUATES with good communication skills SALARY UPTO RS 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS International Non -Voice Process (CHAT) (HINJEWADI) US Telecom Process ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING 2 WEEK OFFS BOTH WAY CAB AVAILABLE ROTATIONAL SHIFTS International backend Process cum Customer support (HINJEWADI) Utility process ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS International Voice Process(Viman Nagar ) Insurance process ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 6.25 LPA 5 DAYS WORKING- 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Non-voice / Blended Process(Viman Nagar ) Car Rental process NEED EXCELLENT COMMUNICATION ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.5 LPA 5 DAYS WORKING 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Voice Process(Magarpatta ) Insurance process NEED EXCELLENT COMMUNICATION ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 6.5 LPA 5 DAYS WORKING 2 WEEK OFFS BOTH WAY CAB AVAILABLE /ROTATIONAL SHIFTS ----------------------------------------------------------------------------------------------------------------------------------- Schedule your interview kindly call or drop your resume on the given numbers AREESHA 9628373763 DIVYA 9821182650 VANSHIKA 9628373762 YAGYANSHI 9821182648 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads Fresher/Exp > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

WALK-IN DRIVE ALERT BANKING PROCESS (VOICE & NON-VOICE) Hosted by Rivera Manpower Services | Indiranagar | 04th July 2025 Are you an experienced professional in International Customer Support looking to step into the world of global banking operations? Rivera Manpower Services invites you to our exclusive Walk-in Drive for one of the top multinational banking clients! Contact: Rivera Manpower Services Indiranagar, Bangalore Contact: HR Ananya | +91 88844 96986 (Send CV on whatsapp if the line is busy to book your slots) Available Roles: Banking Non-Voice Process Banking Voice Process Walk-in Drive Details: Date: Friday, 04th July 2025 Time: 9:30 AM 4:00 PM Venue: Rivera Manpower Services, Indiranagar, Bangalore Contact Person: HR Ananya – +91 88844 96986 Eligibility: Experience: 1 to 7 years in International Customer Support Skillset: Excellent English communication & interpersonal skills Education: Undergraduate / Any graduate Work Location: Manyata Tech Park, Bangalore Shift: Rotational Shifts Work Days: 5 Days Working | 2 Days Rotational Off Compensation & Perks: Non-Voice Process: Flat 5.3 LPA CTC Voice Process: Flat 5.6 LPA CTC One-Way Cab up to 20 km radius Performance-Based Incentives Work with a global banking leader in a high-growth environment Documents to Carry: Updated Resume Government ID proof Recent passport-size photograph Copies of payslips / offer letter (if available) Limited slots available. First come, first assessed! Take the next step toward a fulfilling career in the Banking sector. Don’t miss out on this one-day hiring event! Hosted by: Rivera Manpower Services Indiranagar, Bangalore Contact: HR Ananya | +91 88844 96986

Hiring for Client Servicing (Accounts/Localization Coordinator) | B2B | OTT Platforms | US Shift Meet Your HR Contact: HR Ananya +91 88844 96986 Rivera Manpower Services (DO FORWARD THE CV ON WHATSAPP IF THE LNE IS BUSY TO BOOK SLOTS) Client Servicing | B2B Process Role : Accounts Coordinator / Localization Coordinator Process Type : B2B (Semi-Voice 70% Non-Voice, 30% Voice) Industry : Media & Entertainment (Servicing OTT Clients like Netflix, Amazon Prime, etc.) Work Mode : Hybrid (2 Days WFO & 3 Days WFH or Vice Versa) Work Location : Bellandur, Bangalore Shift Timing : Fixed US Shift | Login between 6 PM 9 PM IST Weekends Off : Fixed Saturday & Sunday Off Key Responsibilities: Act as a liaison between Deluxe Entertainment and top OTT clients Coordinate and manage localization/subtitling projects Handle client servicing in a B2B environment Ensure timely communication and project delivery standards Maintain documentation and operational updates for all assigned accounts Required Skills & Experience: Minimum 1 year to 6 years of experience in International voice process / client servicing / B2B coordination roles Prior exposure to OTT/Media/Localization/Subtitle projects preferred Excellent written and verbal communication skills Must be a graduate with all academic and employment documents (PDC, Convocation, Offer letters, Relieving letters, Payslips, etc.) Immediate joiners only Perks & Compensation: Laptop + Required WFH Equipment Provided Shift Allowance up to 7,000/month Free Two-Way Cab Facility (within 25 km radius) Permanent Hybrid Model (flexible) Interview Process: Assessment Ops Round 1 Ops Round 2 Contact HR Ananya - 8884496986 Rivera Manpower Services

Warm Greetings from Rivera Manpower Services! We are hiring KYB / KYC Specialists for a leading US bank . Role: Transaction Monitoring / KYC Specialist Location: Bangalore Shift: US Shifts Experience: Minimum 1 year in KYC, Transaction Monitoring, EDD, CDD, or Due Diligence Availability: Immediate Joiners Preferred To Book your slots please contact (Forward cv on whatsapp if the line is busy) JOY 7996004799 rivera.joy1210@gmail.com (Please send us a message on WhatsApp in case the numbers are busy). Key Responsibilities: Conduct thorough reviews and investigations on customer transactions to identify suspicious activities. Perform enhanced due diligence (EDD) and customer due diligence (CDD) processes to mitigate risks. Ensure compliance with AML (Anti-Money Laundering) regulations and banking standards. Maintain accurate and up-to-date documentation for all investigations. Collaborate with internal teams to escalate suspicious activities as per protocols. Ensure timely completion of all assigned cases while meeting quality standards. Desired Candidate Profile: Minimum 1 year of relevant experience in KYC, Transaction Monitoring, EDD, or CDD. Strong understanding of financial crime risk management and compliance. Excellent analytical skills with attention to detail. Strong communication skills with the ability to prepare clear and concise reports. Immediate joiners preferred. Perks and Benefits: Competitive salary package. Opportunity to work with a leading US bank. Excellent career growth prospects. Regards, JOY 7996004799 rivera.joy1210@gmail.com

Hiring for Leading ITES Company In Bangalore for Customer Support - Blended Process Interview Mode : Virtual Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads Fresher/Exp > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Warm Greetings from Rivera Manpower Services! We are hiring KYB / KYC Specialists for a leading US bank . Role: Transaction Monitoring / KYC Specialist Location: Bangalore Shift: US Shifts Experience: Minimum 1 year in KYC, Transaction Monitoring, EDD, CDD, or Due Diligence Availability: Immediate Joiners Preferred To Book your slots please contact (Forward cv on whatsapp if the line is busy) DIVYA / DHARSHAN 9513900439 / 7996002799 (Please send us a message on WhatsApp in case the numbers are busy). Key Responsibilities: Conduct thorough reviews and investigations on customer transactions to identify suspicious activities. Perform enhanced due diligence (EDD) and customer due diligence (CDD) processes to mitigate risks. Ensure compliance with AML (Anti-Money Laundering) regulations and banking standards. Maintain accurate and up-to-date documentation for all investigations. Collaborate with internal teams to escalate suspicious activities as per protocols. Ensure timely completion of all assigned cases while meeting quality standards. Desired Candidate Profile: Minimum 1 year of relevant experience in KYC, Transaction Monitoring, EDD, or CDD. Strong understanding of financial crime risk management and compliance. Excellent analytical skills with attention to detail. Strong communication skills with the ability to prepare clear and concise reports. Immediate joiners preferred. Perks and Benefits: Competitive salary package. Opportunity to work with a leading US bank. Excellent career growth prospects. Regards, DIVYA 9513900439

BPO Hiring For Voice Travel Process Grad/UG's -1Year Any Domain Customer Service Experience - 4.80 LPA No B.E/B.Tech 5 Days 24/7 Both Side Cab Pls Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD!! Hiring for Biggest MNC at Bangalore Location for Customer Service Profile. Work Location: Bangalore / Pune Skills: International Customer Support - Blended process Experience: 0-4 Years Qualification: Any graduate FRESHERS -- Rs 3.50 LPA TO 4 LPA For 1+ years of experience - up to 4.50 LPA For 2+ years of experience - up to 6 LPA Job Description: • Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level. • Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets. • Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion. • Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests. • Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners. • Flexibility to cross-train and support with other complexities in the wider business area. • Assist with any other key tasks as requested. • Ability to adapt to and thrive in a fast-paced, dynamic environment. • Communicate clearly and professionally both verbally and in writing. • Problem-solving skills, including questioning and diagnostic abilities. • Demonstrate an ability to develop and maintain a network of contacts internally and externally. • Understanding of customer contracts and delivery expectations. • Effective listening skills and excellent attention to detail. • Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within defined rules or processes. • Business Knowledge: Strong knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers. YAGANSHI 9821182648 SIYA 7565006262 AREESHA-9628373763 VANSHIKA-9628373762 DIVYA-9821182650 KVC CONSULTANTS LTD !! NO PLACEMENT CHARGES

Hiring for Leading ITES Company In Bangalore for Customer Support - Blended Process Interview Mode : Virtual Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

BPO Hiring For Voice Travel Process 32 K Per Month Grad./UG''s/BE/Btech With 1 Year Experience in Customer Service Any Domain 4.80 LPA Both Side Cab 5 Days 24/7 WORK FROM OFFICE Pls Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL CUSTOMER SUPPORT EXECUTIVE Candidates residing in Pune & Bangalore may apply for the same.& outstation candidates need to relocate to Pune & Bangalore . Salary:- For freshers - Rs 3 to Rs 4.00 LPA For 1+ years of experience Rs 6.25 LPA 5 working days 2 days off Both sides cab facility Any graduates Excellent Communication Location: Bangalore ( electronic city), Pune (hinjewadi) Roles and Responsibilities in an International Process BPO (voice process): Engage with customers over phone calls, chats, mails to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Yagyanshi 9821182648 Siya 7565006262 Areesha- 9628373763 Vanshika -9628373762 Laiba 9654201996 Divya -9821182650 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP ( GRADUATE FRESHERS -- BCA / BTECHS --- ALSO BEING HIRED -- SALARY -- Rs 2.77 LPA ) Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . HR LAIBA 9654201996 HR DIVYA 9821182650 HR AREESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 ------------------------------------------ #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

BPO Hiring For Voice Travel Process Grad/UG's/BE/Btech -1Year Customer Service Experience Any Domain. 32K Per Month In hand 5 Days 24/7 Cabs Pls Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp FRESHERS -- SALARY RS 2.77 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . FAREHA 8528371817 LAIBA 7317049319 AREESHA-9628372763 VANSHIKA-9628373762 SIYA-7565006262 DIVYA-9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Warm Greetings from Rivera Manpower Services! We are hiring KYB / KYC Specialists for a leading US bank. Role: Transaction Monitoring / KYC Specialist Location: Bangalore Shift: US Shifts Experience: Minimum 1 year in KYC, Transaction Monitoring, EDD, CDD, or Due Diligence Availability: Immediate Joiners Preferred To Book your slots please contact For More Details Call Sadaf 6362015960 / 9964080000 Or You can also visit our website jobshop.ai to chat with our HR Recruiters Key Responsibilities: Conduct thorough reviews and investigations on customer transactions to identify suspicious activities. Perform enhanced due diligence (EDD) and customer due diligence (CDD) processes to mitigate risks. Ensure compliance with AML (Anti-Money Laundering) regulations and banking standards. Maintain accurate and up-to-date documentation for all investigations. Collaborate with internal teams to escalate suspicious activities as per protocols. Ensure timely completion of all assigned cases while meeting quality standards. Desired Candidate Profile: Minimum 2 year of relevant experience in KYC, Transaction Monitoring, EDD, or CDD. Strong understanding of financial crime risk management and compliance. Excellent analytical skills with attention to detail. Strong communication skills with the ability to prepare clear and concise reports. Immediate joiners preferred. Perks and Benefits: Competitive salary package. Opportunity to work with a leading US bank. Excellent career growth prospects. Cab facilities Call Sadaf 6362015960 / 9964080000 Or You can also visit our website jobshop.ai to chat with our HR Recruiters

Hiring For E - Commerce Non Voice Email And Chat Process 24K Per Month GGN Grad/UG/Fresher Can Apply. NO BE/Btech Both Side Cab 24/7 WFO Call-Dipankar@9650094552 CV @ jobsatsmartsource@gmail.com

Hiring For E - Commerce Non Voice Email And Chat Process 32.5K Per Month GGN Grad/UG/BE/B.Tech Min ! Year Experience in Customer Service in Any Domain Can Apply. Both Side Cab 24/7 WFO Call-Dipankar@9650094552 CV @ jobsatsmartsource@gmail.com