Associate/Sr Associate : Quality Analyst/Reporting : Kolkata : Apply

Job Description

Hi, We are hiring for ITES Company for Associate/Sr Associate - Quality Analyst/Reporting Role. Overview Quality Analyst / Reporting is a professional responsible for ensuring that products, services, or software meet defined quality standards, regulatory requirements, and customer expectations. Key responsibilities include conducting quality checks, managing the feedback loop, preparing daily/weekly reports, performing cross-calibration with clients, leading team huddles, and handling customer complaints. The role also involves applying Lean & Six Sigma methodologies to improve processes, tracking customer-based quality parameters, and ensuring customer data privacy. A deep understanding of utilities and a focus on overall customer experience are crucial Key Skills: a) Min 1 Year Experience in MIS Reporting b) Any Graduate c) Knowledge of Dashboards To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Kolkata) Type : Job Code # 232 Job description: Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred. Respond to queries, handle level 1 escalations, and provide solutions for closure of open points Timely escalation of issues to the operation manager Preparation of MIS as per customer requirement Ensure the team is compliant with all quality requirements Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis Involvement in project management reviews to understand the health of the unit and adopt necessary controls Ensure preparation of training and development plan for all the team members Should perform regular reviews with team members Undertake appraisal activity for associates, and provide necessary feedback and support in terms of career progression Manage absenteeism and attrition in a team effectively Engage and interact with customers to understand requirements and provide solutions