Customer Service Executive: Handle calls, WhatsApp, and emails, resolve customer queries, track orders, manage returns, coordinate with warehouse/couriers, provide product support, and ensure quick, empathetic service for EverActiv customers. Provident fund
Marketplaceand Digital Creatives Design high-conversion creatives for Amazon, Flipkart, PharmEasy & 1mg product listings (A+ content, infographics, lifestyle images, comparison charts) Create banners for EverActiv.in (Shopify) homepage, category, landing pages. Design ads for Meta, Google, YouTube, and Display campaigns. Branding & Content Develop visually aligned creatives based on brand guidelines. Create posters, brochures, catalogues, and offline dealer marketing materials. Maintain consistency in typography, colours, layout, and brand voice. Product Packaging Packaging design for mobility aids, hygiene, soft goods, and medical devices. Work with printers and vendors for dielines, print files, and final artwork. Video & Motion Graphics Create short videos, reels, GIFs, motion graphics for marketing. Assist in editing instructional videos and product demos. Coordination & Workflow Work closely with marketing, product, and operations to understand creative requirements. Participate in product shoots and coordinate with photographers/videographers. Ensure timely delivery of high-quality creatives with minimal revisions. Skills & Qualifications Technical Skills Proficiency in Adobe Illustrator and Photoshop. Knowledge of Figma/Canva for rapid creative turnaround. Understanding of typography, layout design, colour theory, and visual hierarchy. Preferred Experience Experience in D2C brands, FMCG, healthcare, or consumer products. Knowledge of Amazon marketplace creative standards is a strong advantage. Strong portfolio showcasing digital and packaging work. Soft Skills Creativity with strong attention to detail. Ability to translate ideas into visually appealing designs. Good communication skills. Ability to work in fast-paced environments and meet deadlines. Key Metrics (KRA/KPI) Turnaround time of creatives. Quality score of Amazon listings & click-through rate improvement. Brand consistency across all touchpoints. Reduced dependency on revisions & faster approvals. Engagement and performance of social media creatives.
Responsibilities: * Manage customer queries via phone, email & chat * Resolve issues promptly with empathy & expertise * Collaborate with teams on product improvements