8 Quality Reporting Jobs

Urgent : Assistant Manager / Manager {Regulatory & Food Safety} @ Shirwal , Near Pune / Satara Our client is leading Ice Cream Manufacturer of India , UAE & UK They are a professionally managed global conglomerate with traditional values of the 70-year-old family business. They directly employ over 2000 people across several regions of operations & includes the ownership & management of the boutique hotel in Mumbai, Banquets & Catering services, Indias largest ice-cream store chain , extremely delicious lower-calorie ice cream brand , the leading ice cream & food brand of the Middle East offering traditional Indian packaged foods such as paneer, frozen vegetables, rice & more a chain of modern Indian family dining restaurants in India & other sub-brands. They are urgently looking for Assistant Manager / Manager {Regulatory & Food Safety} Department: Regulatory & Food Safety Location: Shirwal , Near Pune / Satara Reported By : Sr. Executive / Executive Regulatory & Food Safety Job Objectives: To ensure full compliance with applicable food safety & regulatory requirements (FSSAI, FDA , etc.) for all ice cream & ice cream cake products manufactured at the facility. The role is responsible for driving quality assurance, food safety initiatives & regulatory compliance while supporting new product development & leading cross-functional improvement initiatives. Qualifications & Skills: Bachelor’s degree in food science/food technology or related discipline (Master’s preferred) Minimum 7-10 years of experience in food safety & regulatory roles in the ice cream or dairy industry Certifications in HACCP, FSSC 22000, BRC, or similar standards preferred Strong knowledge of FSSAI regulations , food labelling laws, & international standards Excellent leadership, analytical, & interpersonal skills Proficient in regulatory documentation, SAP systems & quality reporting tools. Primary Responsibilities: Strategic & Planning Monitor & interpret changes in local, national & international food safety regulations. Develop & implement regulatory compliance strategies aligned with business goals. Lead regulatory audit preparedness & strategic initiatives for continuous compliance. Core Functional Ensure product compliance with applicable laws & customer requirements. Manage documentation & approval of product labels, artworks & declarations. Lead the implementation & review of HACCP plans & food safety systems (e.g., FSSC 22000). Oversee supplier quality management, audits & ongoing performance evaluation. Coordinate sensory evaluations, shelf-life validation, & microbiological testing protocols . Internal Processes Maintain robust document control systems to ensure traceability & audit-readiness. Handle regulatory inspections & ensure timely closure of non-conformances. Develop SOPs, work instructions, & process flows to standardize operations. Manage & investigate food safety incidents, implementing effective CAPA processes. People Development Conduct regular food safety & GMP training sessions for shop floor & QA teams. Provide mentorship & technical guidance to team members. Promote a culture of quality, accountability, & continuous improvement across departments. Key Result Areas Internal Interfaces Production Quality Assurance Research & Development Procurement Supply Chain Marketing Training External Interfaces Regulatory Authorities (FSSAI, FDA, LM, FDA, HALAL etc.) External Auditors & Certification Bodies Raw Material & Packaging Suppliers Private Label Partners External Laboratories Key Interfaces Regulatory documentation & licenses Product specification & compliance verification HACCP & GMP records & validation files Food safety risk assessment & mitigation plans as per GFSI standards. Customer complaint investigations & reports Audit reports & improvement action trackers You are requested to Email updated resume with following details Current Location Please confirm you are ready to work in Shirwal , Near Pune / Satara Relevant experience in food safety & regulatory roles in F&B Industry (In years) Relevant experience in food safety & regulatory roles in the ice cream or dairy industry(In years) Can you ensure full compliance with applicable food safety & regulatory requirements (FSSAI, FDA , etc.) for all ice cream & ice cream cake products manufactured at the facility? Do you have certifications in HACCP, FSSC 22000, BRC, or similar standards? Do you have strong knowledge of FSSAI regulations , food labelling laws & international standards? Can you lead the implementation & review of HACCP plans & food safety systems (e.g., FSSC 22000) ? Can you oversee supplier quality management, audits & ongoing performance evaluation & coordinate sensory evaluations, shelf-life validation, & microbiological testing protocols ? Can you interact with Regulatory Authorities (FSSAI, FDA, LM, FDA, HALAL etc.) & External Auditors & Certification Bodies? Can you comply with Product specification & compliance verification , HACCP & GMP records & validation files , Food safety risk assessment & mitigation plans as per GFSI standards. Languages known Please self-rate : your English Communication skills on a scale of 1 to 10 (10 being highest) Team Size Managed ( Direct & Indirect) Current Salary (Fixed + Variable) Expected Salary Minimum period required for Joining Contact Details, Residence & Mobile No What’s App No./ Skype ID In case you are not interested, we would appreciate, if you can refer us, suitable matching profiles from your rich contacts [[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ Best Regards Pradeep Kumar / Mumbai Email: pradeep@intellectualcapital.co.in Cell: 8828181917 [[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[

Monitor and evaluate calls, chats, or emails to ensure quality compliance. Provide feedback, support RCA, generate reports, and suggest process improvements for customer satisfaction. Required Candidate profile Graduate with 1–3 yrs QA experience in BPO. Strong in communication, quality metrics, and analysis. Skilled in call audits, feedback, and reporting. Voice and non-voice QA preferred.

Quality Manager (ISO 9001, ISO 13485, EU MDR, FDA, Information Security-ISO 27001, GDPR) Role: Quality Professional Desired/Preferred Qualifications: BE / B. Tech/MCA Experience : 7-12 years of experience in SW Quality Assurance. Job Description: Ensuring compliance (of products & services) with legal and normative requirements for organization (including tailoring of processes as appropriate) Quality Management System. Demonstrate ability to advanced technologies, processes, and practices in quality management. Serve as the leading point of authority and/or source of process knowledge for area of expertise. Support the Project Manager and Application Manager in activities related to the development and/or implementation of the software-specific quality activities in projects or changes (including project related Quality Reporting). Support the Quality team in implementation and compliance to ISO9001, ISO 13485 and 21 CFR Part 11 implementation for the assigned projects, applications and changes as defined in ITSM (IT process framework). Coach the project and application team members in Quality Management System and Processes application to ensure high customer satisfaction. Active participation in the complete lifecycle process of our Healthcare devices - starting with product pilot to end of Support including improving of product and process quality and effective solution for potential quality problems (e.g., Identify the project Risks, participation in project steering groups, Change Control Boards, document reviews, etc) Perform Release Reviews & Milestone Reviews as per project milestones. Monitoring and control of corrective actions in the R&D projects. Consulting & training of team members in implementing and realizing the defined processes. Conducting/participating in Process Audits, Internal Audits and External Audits, Supplier audits. Coordination and ensuring closure of audit findings within the projects. Provide input and drive continuous quality improvement initiatives in the organization. Collaborate well with the counterpart for BA/BL Quality and share the knowledge across the network, where applicable. Collaborate with all stakeholders to implement lean /agile initiatives across organization. Guide teams with Agile/Lean principles and practices (E.g. Reduce waste, VSM) to deliver value frequently and regularly to the customers. Knowledge and Experience: Expertise in Quality Management System standards and regulations (e.g. ISO 9001, ISO 13485, EU MDR, FDA, Information Security-ISO 27001, GDPR etc.) Understanding of foundational PM principles including management of scope, schedule, budget, risk, resources, quality, communications, suppliers, stakeholders, and team operations. Possess Internal Auditor/Lead Auditor Certifications from notified bodies. Experience in facing external audits and conducting internal audits. Experience in implementing Agile/Lean Principles and Practices within projects. Excellent in critical thinking, interpersonal skills, and ability to work independently on problems. Strong written and oral communication skills Good moderation and presentation skills and ability to interact with various levels of management.

Designs KPIs & KRAs of team. Develop plans to minimize cost & increase productivity. Conduct RCA for challenged metrics. Exp working in international process. Develop quality team in accordance to quality roadmap. Ensure that SLAs in Quality are met. Required Candidate profile Min 6 yrs of exp in Quality. Good comm skills. proficient in MS Office & possess great Analytical skills. Min 2 years’ exp as a Quality AM. Keep trackers, ISO documents & other account files updated.

Backoffice Quality Manager - USA Fintech - You will help to coach Relationship Managers in their communication by focusing on demeanor, product knowledge, accuracy, customer service performance, and adherence to internal processes. Your responsibilities will include, but are not limited to: - Reviewing and assessing the quality of customer communication of Relationship Managers via phone, email and chat - Preparing quality reports and analyzing trends for presentation to senior leaders - Supporting and coaching Relationship Managers to improve and enhance interaction quality and customer experience - Creating training materials and conducting training sessions focused on key topics such as professional communication skills - Assisting in developing, creating, and implementing process-related quality processes and procedures THE QUALIFICATIONS : - Bachelor's degree in a related field, or higher - 4+ years of experience in a training, quality assurance, or learning and development in a fast-paced, high-touch environment - Prior experience working in financial services andor higher education, preferred - Must have prior experience with QA or training in a sales oriented andor targets driven environment - Outstanding written and verbal communication skills in English and comfortable interacting with customers via multiple communication channels - Passion for customer service and relationship management with an innate sense of service and empathy for others - Analytically driven with an ability to interpret and derive insights from data - Exceptional organizational skills, listening skills and attention to detail

Hi, We are hiring for ITES Company for Associate/Sr Associate - Quality Analyst/Reporting Role. Job description: Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred. Respond to queries, handle level 1 escalations, and provide solutions for closure of open points Timely escalation of issues to the operation manager Preparation of MIS as per customer requirement Ensure the team is compliant with all quality requirements Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis Involvement in project management reviews to understand the health of the unit and adopt necessary controls Ensure preparation of training and development plan for all the team members Should perform regular reviews with team members Undertake appraisal activity for associates, and provide necessary feedback and support in terms of career progression Manage absenteeism and attrition in a team effectively Engage and interact with customers to understand requirements and provide solutions Key Skills: a) Min 1 Year Experience in MIS Reporting b) Any Graduate c) Knowledge of Dashboards To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Kolkata Search : Job Code # 232

Role & responsibilities Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the seller's organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4 years of experience

Job description - Quality Analyst Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas of improvement. Perform quality checks on processes and procedures to ensure compliance with standards. Generate reports using tools like Excel, BQM, TNI, Six Sigma, CSAT, Pareto Analysis, control charts, call calibration, call monitoring, and feedback. Identify bottom quartiles and generate reports for management review. Desired Candidate Profile 2-5 years of experience in quality analysis or a related field (domestic process). Strong understanding of QC tools such as AHT, call audit, call calibration, call monitoring, feedback, etc. . Excellent communication skills with the ability to work effectively with cross-functional teams. Graduation/10+2+3 is mandatory. Must be comfortable with 6 days of worling. Willing to work in rotational shifts. CTC - 4.5- 5LPA (Depending upon the Last/Current CTC) Location -: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068 Share your resume: Shriti.Rani@startek.com.