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1.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
Hi, We are hiring for Leading ITES Company for Customer Support Role . Please Apply through Naukri, We shall call back the relevant Profiles. Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate Fresher/Experienced 2: Proficiency in Kannada / Malayalam / Telugu / Hindi Languages 3: 24x7 Shifts 4: Immediate Joiners Preferred Requirement • Any Graduates (Full Time) is Mandate • Must Read and Speak Kannada Language • Sal: 3 LPA • 20k in Hand • Good Communication • 6 Days Work • Rotational 1 day off • Day Shifts • Job Location - Chennai Required Candidate: > Candidate Should Have Descent Communication Skills > Candidate Should Have Basic Computer Knowledge > Candidate Should Have Inclination Towards Customer Service > Candidate Should Have Customer Centric Approach Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits
Posted 1 week ago
1.0 - 4.0 years
3 - 4 Lacs
Chennai, Bengaluru
Work from Office
Hi, We are hiring for Leading ITES Company for Customer Support Role . Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate / Under Grad with min 1 year experience in customer service 2: Good Communication Skills 3: 24*7 Shifts 4: 5 Days Working Requirement Any Graduates/Undergraduate Minimum 1 year International Voice / Customer Support Experience Required Good Communication Candidate should not have any exam in next 4 to 6 months Comfortable for 24*7 Shifts Candidate Should Have Basic Computer Knowledge Candidate Should Have Inclination Towards Customer Service Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits
Posted 1 week ago
1.0 - 4.0 years
2 - 3 Lacs
Bangalore Rural, Chennai, Bengaluru
Work from Office
Hiring for Leading ITES Company In Bangalore for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 week ago
1.0 - 6.0 years
2 - 4 Lacs
Mumbai Suburban
Work from Office
TECH MAHINDRA Tech Mahindra is hiring for international voice process- UK Retentions KEY Responsibilities - Handle outbound /inbound calls Understanding customer requirement and provide effective sales solutions achieve assigned sales targets QUALIFICATIONS - minimum HSC Passed 6 months of BPO Exp is mandatory Excellent verbal communication in English comfortable with 24*7 (Rotational Shifts) Mumbai ( Malad ) ROLE SPECIFICATIONS - UK Voice - retentions process 5 Days Working One way Cab provided Performance Based Incentives Selection Process HR VNA( Voice an Accent) Operations round CONTACT DETAILS - HR YASH JAIN - 7620636678 Mail - Yash.JitmalJain@TechMahindra.com
Posted 1 week ago
1.0 - 5.0 years
4 - 4 Lacs
Pune, Bengaluru
Work from Office
Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joiners) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR AREESHA 9628373763 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD
Posted 1 week ago
0.0 - 3.0 years
2 - 3 Lacs
Navi Mumbai, Ahmedabad, Mumbai (All Areas)
Work from Office
Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req kolkata, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call Bhavna 9884634937 for more info. Thanks Bhavna 9884634937
Posted 1 week ago
3.0 - 8.0 years
6 - 12 Lacs
Pune
Work from Office
Hi, We are hiring for the Leading ITES Company for Financial Planning & Analysis (FPNA) Role. Skills: a) Minimum 3 years of experience in F&A operations b) Experience with financial reporting systems (Preferred: Oracle) c) Bachelor of Science in Accounting or Finance Job Description: Complete monthly journal entries to ensure accurate and timely financial statements Prepare and analyze monthly account reconciliations Work with cross functional teams to ensure proper accounting treatment Prepare variance analyses and related explanations Support the tax compliance function by gathering the necessary information and documents needed for sales and use tax returns Prepare gross receipts tax returns and estimate payments Complete property tax returns Support on the identification, project planning, and implementation of process improvements Create reports from independent data sources accurately and efficiently provide explanations for variances Special projects as needed Highly motivated self-starter, detail oriented, and deadline sensitive Analytical and able to problem-solve Experience working in a fast-paced environment and meeting challenging deadlines Strong interpersonal, verbal and written communication skills with the ability to work independently and with teams across all levels within the organization To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Pune Search : Job Code # 569
Posted 1 week ago
1.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
Hi, We are hiring for Leading ITES Company for Customer Support Role . Please Apply through Naukri, We shall call back the relevant Profiles. Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate Fresher/Experienced 2: Proficiency in Kannada / Malayalam / Telugu / Hindi Languages 3: 24x7 Shifts 4: Immediate Joiners Preferred Requirement • Any Graduates (Full Time) is Mandate • Must Read and Speak Kannada Language • Sal: 3 LPA • 20k in Hand • Good Communication • 6 Days Work • Rotational 1 day off • Day Shifts • Job Location - Chennai Required Candidate: > Candidate Should Have Descent Communication Skills > Candidate Should Have Basic Computer Knowledge > Candidate Should Have Inclination Towards Customer Service > Candidate Should Have Customer Centric Approach Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits
Posted 2 weeks ago
1.0 - 4.0 years
3 - 4 Lacs
Chennai, Bengaluru
Work from Office
Hi, We are hiring for Leading ITES Company for Customer Support Role . Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate / Under Grad with min 1 year experience in customer service 2: Good Communication Skills 3: 24*7 Shifts 4: 5 Days Working Requirement Any Graduates/Undergraduate Minimum 1 year International Voice / Customer Support Experience Required Good Communication Candidate should not have any exam in next 4 to 6 months Comfortable for 24*7 Shifts Candidate Should Have Basic Computer Knowledge Candidate Should Have Inclination Towards Customer Service Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits
Posted 2 weeks ago
1.0 - 4.0 years
2 - 3 Lacs
Bangalore Rural, Chennai, Bengaluru
Work from Office
Hiring for Leading ITES Company In Bangalore for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
0.0 - 3.0 years
2 - 3 Lacs
Navi Mumbai, Ahmedabad, Mumbai (All Areas)
Work from Office
Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req kolkata, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call Durga 9884244311 for more info Thanks Durga 9884244311
Posted 2 weeks ago
0.0 - 5.0 years
2 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req kolkata, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call Durga 9884244311 for more info Thanks Durga 9884244311
Posted 2 weeks ago
0.0 - 4.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Job description Hiring for Leading ITES Company In Bangalore for International Voice Process Key Highlights: 1: UG/Grad with minimum 1 year exp in International Voice. 2:Graduates Freshers can Apply 3: Candidate Must Not Have Any Exams in the Next 6 Months 4: 24x7 Shifts 5: 5 Days Working 6: Both Side Cabs 7: Excellent Communication Skills 8: Immediate Joiners Preferred Salary Compensation upto Rs 4.50 LPA (Hike Based on Last Drawn) Minimum 1 year of International Voice Support Exp required Customer Support job description typically involves diagnosing, troubleshooting, and resolving Customer querries, issues related to telecom industry,ecommerce & Banking Domain. Interested Candidates can Call or Whatsapp resume on below mentioned no. Mehvish : 9628373766 Simran : 9821182647 Riya : 9628373761 Devika : 9821182651 Not for Candidates puusuing Full Time Graduation ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##
Posted 2 weeks ago
1.0 - 5.0 years
4 - 4 Lacs
Pune, Bengaluru
Work from Office
Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR LAIBA 9654201996 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD
Posted 2 weeks ago
0.0 - 5.0 years
2 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req kolkata, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call santoshi 9176198282 for more info Thanks santoshi 9176198282
Posted 2 weeks ago
1.0 - 4.0 years
3 - 4 Lacs
Chennai, Bengaluru
Work from Office
Hi, We are hiring for Leading ITES Company for Customer Support Role . Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate / Under Grad with min 1 year experience in customer service 2: Good Communication Skills 3: 24*7 Shifts 4: 5 Days Working Requirement Any Graduates/Undergraduate Minimum 1 year International Voice / Customer Support Experience Required Good Communication Candidate should not have any exam in next 4 to 6 months Comfortable for 24*7 Shifts Candidate Should Have Basic Computer Knowledge Candidate Should Have Inclination Towards Customer Service Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits
Posted 3 weeks ago
1.0 - 4.0 years
2 - 3 Lacs
Bangalore Rural, Chennai, Bengaluru
Work from Office
Hiring for Leading ITES Company In Bangalore for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
Hi, We are hiring for Leading ITES Company for Customer Support Role . Please Apply through Naukri, We shall call back the relevant Profiles. Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate Fresher/Experienced 2: Proficiency in Kannada / Malayalam / Telugu / Hindi Languages 3: 24x7 Shifts 4: Immediate Joiners Preferred Requirement • Any Graduates (Full Time) is Mandate • Must Read and Speak Kannada Language • Sal: 3 LPA • 20k in Hand • Good Communication • 6 Days Work • Rotational 1 day off • Day Shifts • Job Location - Chennai Required Candidate: > Candidate Should Have Descent Communication Skills > Candidate Should Have Basic Computer Knowledge > Candidate Should Have Inclination Towards Customer Service > Candidate Should Have Customer Centric Approach Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits
Posted 3 weeks ago
2.0 - 5.0 years
6 - 9 Lacs
Chennai
Work from Office
Hi We are hiring for ITES Company for Accounts Payable Role Overview The role requires AP experience, focusing on reviewing and processing PO invoices, debit/credit memos, and validating data using Kofax. Responsibilities include GRIR review, three-way matching, handling discrepancies, and resolving vendor queries and disputes. The candidate must follow up on invoice exceptions and approvals to ensure timely closure. Effective coordination with vendors, buyers, and internal teams via calls and emails is essential to maintain smooth operations. The role also involves maintaining production trackers, creating backups, and managing voice support applications while ensuring accuracy and professional communication throughout. Key Skills : Minimum 3 years experience in relevant Accounts Payable Experience is Mandate GRIR review / 3 Way matching Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 237 Job Description: Minimum 3 years experience in relevant Accounts Payable Experience is Mandate Review and process the PO invoices/Debit Memo/Credit Memo/Validate Kofax data/Review GRIR. Respond to vendor queries. Resolve vendor dispute. Provide clarification as requested by the vendors and internal stakeholders Handle discrepancies Follow up on Exception/ mismatch Invoices. Follow up on Invoice exception Approvals for closure. Ensure accuracy of the transaction and post invoices. Creates proper backup. Co-ordinate with the teams to ensure the smooth business approach. Creation of production tracker and maintains the same. GRIR review / 3 Way matching Handle discrepancies Handling Vendor Queries Follow up on Exceptions/ Disputes Follow up on exception Invoice Approvals for closure. Coordinate with vendor and buyers in calls (Inbound/Outbound) for resolving issues with the vendor payments/invoice status. Ensure accuracy of the transaction and post invoices. Maintain professional communication to ensure timely resolution of concerns via email/call. Update the details of vendor interactions, transactions, inquiries, and other information. Should work on Voice support applications. Creates proper backup. Co-ordinate with the teams to ensure the smooth business approach. Creation of production tracker and maintains the same.
Posted 3 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Kolkata
Work from Office
Hi, We are hiring for leading ITES Company for Sr Associate-Procure to Pay Profile . Overview The role requires experience managing end-to-end Procure to Pay operations, including processing PO and Non-PO invoices (domestic and forex in USD/EUR) using SAP and Oracle ERPs. Key responsibilities include vendor invoice processing, Oracle batch payments, resolving invoice errors, and vendor reconciliation. The role involves preparing reports (APIL, SFDC, allocation reports), handling supplier queries and escalations, MRBR clearing, and managing client communications. Strong knowledge of EMEA tax regulations, SAP workflows, and proficiency in MS Office is essential. Key Skills: a) Min 2 Years Exp in P2P (Procure to Pay) b) EMEA Tax Knowledge Preferred c) SAP Knowledge d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 195 Role & responsibilities: Minimum 3 years experience in Procure to Pay (PTP) Required. Managing day-to-day Accounts Payable operations. Efficiently processed vendor invoices and maintained up-to-date in the system. Performed Oracle batch payments & sent payment reports to clients. Prioritizing overdue invoice payments with necessary approvals. Invoice processing of PO and Non-PO invoices including domestic and forex invoices of USD and EUR. Reporting includes APIL report, SFDC report, Pending allocation count, Total Processing count report, etc. Preparing allocation and distributing IVLs according to country-specific users on a timely basis. Resolving Invoice errors and re-routing invoices to ERPs for payment. Handling queries from suppliers and managing escalation-related invoices. Working experience of SAP & Oracle ERPs. MRBR clearing and analysis report. Vendor reconciliation, vendor payments, client calls and queries, other monthly reporting In-depth knowledge of EMEA Tax Prior experience in SAP workflow Good Knowledge of MS Office (Excel, Outlook)
Posted 3 weeks ago
1.0 - 5.0 years
4 - 6 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience ----------------------------------------------------------------------------- Job Location: Hyderabad & Bangalore . Skill - Customer Support / Technical Support Advocate Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience - 1 - 4 Years Work from office. 5 Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4 LPA Graduates with 2 year of international experience Salary upto 6 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . HR VANSHIKA 9628373762 HR FAREEHA 8528371817 HR DIVYA 9821182650 HR LAIBA 9654201996 HR AREESHA 9628373763 HR SIYA 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES
Posted 3 weeks ago
0.0 - 5.0 years
2 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req Mumbai, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call kishore raj 9962008169 for more info Thanks kishore raj 9962008169
Posted 1 month ago
5.0 - 10.0 years
5 - 11 Lacs
Hyderabad
Work from Office
Execute Bench Sales, Marketing, and Recruitment activities, fostering relationships with Prime Vendors and Direct Clients. Need Prior Experience working with American Vendors. Need Excellent communication skills. Strong vendor management capabilities Required Candidate profile Hands-on experience working with Direct Clients/VMS Clients, Positive attitude with a sense of responsibility and urgency, If interested, please share resumes at balajicrs01@gmail.com. Perks and benefits Salary + Incentive and Work Location Hyderabad
Posted 1 month ago
1.0 - 4.0 years
3 - 3 Lacs
Chennai
Work from Office
Hi, We are hiring for Leading ITES Company for Customer Support Role . Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate / Under Grad with min 1 year experience in customer service 2: Good Communication Skills 3: 24*7 Shifts 4: 5 Days Working 5. Salary - Max 3.6 LPA Requirement Any Graduates/Undergraduate Minimum 1 year International Voice / Customer Support Experience Required Good Communication Candidate should not have any exam in next 4 to 6 months Comfortable for 24*7 Shifts Candidate Should Have Basic Computer Knowledge Candidate Should Have Inclination Towards Customer Service Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits
Posted 1 month ago
5.0 - 8.0 years
4 - 8 Lacs
Chennai
Work from Office
Hi We are hiring for a Leading ITES Company for RTR - Bank Reconciliation Role . Job description Minimum 5 years experience in RTR - Bank Reconciliation Reconciliations for multiple accounts by comparing bank statements with the general ledger to ensure accuracy. Investigate and resolve variances between the bank statement and the general ledger. Collaborate with internal departments, including finance payments and collections updating teams to resolve reconciliation discrepancies. Maintain organized and up-to-date documentation of reconciliation processes. Prepare and present regular reports on reconciliation status and financial discrepancies. Identify opportunities for process improvements in the reconciliation workflow. Implement best practices to enhance efficiency and accuracy in bank reconciliation processes. Ensuring compliance to the internal and regulatory requirements. Skills Required: Strong understanding RTR - Bank Reconciliation of Indian GAAP Comfortable managing several competing task and issues in a fast-paced environment. The ability to work independently as well as in team environment. Excellent analytical and problem-solving skills. Proficiency in using accounting software and Microsoft Excel. Strong communication and interpersonal skills. Attention to detail and ability to meet tight deadlines.
Posted 1 month ago
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