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CSR Domestic + International Voice & Chat Support

CSR Domestic + International Voice & Chat Support

Digiads Media

0 - 5 years

3 - 4 Lacs

noida gurugram delhi / ncr

Posted:16 hours ago| Platform:

Apply

Skills Required

customer support international bpo blended process inbound process customer service csr bpo customer service voice process voice support csa good communication in english cse bpo voice domestic voice customer care domestic bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Office

English Communication is preferred

Educational Qualification - Graduation

Experience Required - International BPO

Excellent Communication required

Work Location - Noida, Gurgaon

Work From Office- Work From office

Working Days: 5 Days Working
Interview Mode: Walk-In

*Locations: Delhi NCR, Noida Gurgaon

*Processes: *International Voice Support *International Chat Support
*Domestic voice (Candidates can be considered for either or both, based on skills and requirement)

*Eligibility Criteria:*
*Graduate Freshers & Experienced* Welcome *Candidates with prior BPO/customer service experience are also encouraged to apply *Fluent English Communication* *Mandatory*

*Salary Details:*
* *25 K - 40K

A Bit More About Your Role

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services to customers through effective communication skills.
Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

Experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
Bachelor's degree in Any Specialization
Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.

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CSR Domestic + International Voice & Chat Support