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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai, Bengaluru

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We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Nivetha 9884676582 for more info Thanks, Nivetha 9884676582

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 30k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Graduate & Undergraduate Fresher & Exp. both Must be excellent English Speaking Call or WhatsApp Ur CV please call lokesh 9176197272 for more info Regards lokesh 9176197272

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0.0 - 5.0 years

2 - 3 Lacs

Hyderabad, Chennai, Bengaluru

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Hi, We are hiring for Domestic Customer support - Voice process Day Shift job Freshers and Experienced both can apply Work location - Chennai, Hyderabad, HYderabad Direct walkin interview Sunday fixed off Max Sal 30k take Home + Incentives Immediate joining required Pls call Arvind 9176149292 for more info Thanks, Arvind 9176149292

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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BPO for US Voice process & Semi voice. Excellent communication required US Shift timing 2 days rotational off Graduation not mandatory Sal 15k to 4 lpa take home + Incentives Voice Process / Non voice / Call center / BPO Pls call lokesh 9176197272 Please refer your friends Thanks, Lokesh 9176197272

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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BPO / Call Center / Day Shift / Graduate / Customer Care Executive Domestic & International Voice Process Profile -CCE Voice Salary - 18k to 30k CTC Day Shift / US Shift Immediate Joiners No Placement Charges Required Candidate profile Min.12th pass Fresher & Experience English Must be Good Plesae call Durga 9884244311 for more info Thanks, Durga 9884244311

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1.0 - 4.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO (Chat or Voice) 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 3.0 years

4 - 6 Lacs

Bangalore/Bengaluru

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Greetings !!! We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you! For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Ananya 8884496986 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional Degree Certificate and PANCARD (Hard Copy) mandatory. Job Description: We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment. As part of the customer support team , you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention. Job Details Process: International Voice Support Salary: Freshers: 25,000 per month Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience) Qualification Criteria: Education: Graduation is mandatory Excellent verbal communication skills in English Basic computer proficiency and typing speed (25/30 WPM) Willingness to work in night shifts and rotational offs Experience Required: Freshers with excellent communication skills are welcome Mandatory: Experience in international voice process for experienced candidates Key Responsibilities: Handle inbound and outbound international calls in a professional manner. Resolve customer queries, complaints, or issues efficiently and accurately. Maintain detailed documentation of customer interactions in system records. Adhere to process workflows, compliance standards, and quality benchmarks. Collaborate with internal teams for escalations or issue resolution where required. Meet performance targets related to call quality, resolution rate, and customer satisfaction . Desired Candidate Profile: Any Graduate / Undergraduate (With Excellent English Communication) Freshers & Experienced (05 yrs) can apply Must be open to work in rotational shifts/night shifts Good typing speed and listening skills Role Highlights: Opportunity to work with leading global clients Develop and enhance communication, problem-solving, and service delivery skills Exposure to US, UK, or Australian clients (Night/Rotational Shifts) Fast-paced and growth-oriented work culture Extensive training and support provided for freshers Perks & Benefits: Cab Facility (As per shift & company policy) Performance Incentives Night Shift Allowance Great work culture & career growth Regards, Ananya 8884496986 Rivera Manpower Services.

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1.0 - 4.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO (Chat or Voice) 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 4.0 years

3 - 4 Lacs

Chennai, Bengaluru

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Hi, We are hiring for Leading ITES Company for Customer Support Role . Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate / Under Grad with min 1 year experience in customer service 2: Good Communication Skills 3: 24*7 Shifts 4: 5 Days Working Requirement Any Graduates/Undergraduate Minimum 1 year International Voice / Customer Support Experience Required Good Communication Candidate should not have any exam in next 4 to 6 months Comfortable for 24*7 Shifts Candidate Should Have Basic Computer Knowledge Candidate Should Have Inclination Towards Customer Service Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits

Posted 4 days ago

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1.0 - 4.0 years

2 - 3 Lacs

Bangalore Rural, Chennai, Bengaluru

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Hiring for Leading ITES Company In Bangalore for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 4.0 years

3 - 4 Lacs

Bangalore Rural, Chennai, Bengaluru

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Hiring for Leading ITES Company In Bangalore/Chennai for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 4.0 years

3 - 4 Lacs

Bangalore Rural, Chennai, Bengaluru

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Hiring for Leading ITES Company In Bangalore/Chennai for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 6.0 years

3 - 7 Lacs

New Delhi, Gurugram, Delhi / NCR

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We are looking for such candidates who has excellent command on GDS & Amadeus Salary - 60k in-hand Grad/Undergrad both can apply Min 1 year exp. in travel process Good knowledge about Gds / amadeus Both side cabs available Unlimited incentives Required Candidate profile - Undergraduate with 1 year can apply - Pleasant and confident phone etiquette - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate

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1.0 - 6.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

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The ideal candidate will have excellent communication skills and the ability to troubleshoot and resolve issues promptly. - International Voice Process - Cab Facility - Additional OT Pay - Retention Bonus Upto 1 lac Required Candidate profile - Undergraduate with 6 months can apply - Pleasant and confident phone etiquette - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate

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1.0 - 6.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

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We are looking for a Voice Customer Service Executive meet quality and performance targets in a fast-paced environment . - 5 days Working - Retention Bonus Upto 1 lakh - PLI bonus Upto 8k - Both Side Cabs - Rotational Shifts and Offs Required Candidate profile - Handle inbound and outbound calls for international customers. - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate. - Undergraduate with 6 months can apply

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0.0 - 5.0 years

3 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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The Travel Customer Support Executive will handle customer inquiries, bookings, complaints, and travel-related assistance via phone. - Inbound Voice Process - Cab Facility - Health Benefit - Additional OT Pay Required Candidate profile - Strong Communication and interpersonal skills. - Resolve customer complaints and issues promptly and professionally. - 12th pass with 6 months Exp can apply - Comfortable with Rotational shifts 24*7

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0.0 - 5.0 years

3 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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This role focuses on delivering excellent customer service and ensuring a smooth travel experience for clients. - Inbound Voice Process - Cab Facility - Health Benefit - Additional OT Pay Required Candidate profile - Strong Communication and interpersonal skills. - Resolve customer complaints and issues promptly and professionally. - 12th pass with 6 months Exp can apply - Comfortable with Rotational shifts 24*7

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0.0 - 5.0 years

3 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring For Travel Process - Customer Support Voice - Coordinate domestic and international travel bookings (flights, hotels, transport, visas). - Inbound Voice Process - Cab Facility - Health Benefit - Additional OT Pay Required Candidate profile - Strong Communication and interpersonal skills - Customer service orientation and excellent problem solving abilities - 12th pass with 6 months Exp can apply - Comfortable with Rotational shifts 24*7

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1.0 - 6.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to troubleshoot and resolve issues promptly. - Inbound Voice Process - Cab Facility - Health Benefit - Additional OT Pay - Retention Bonus Required Candidate profile - Undergraduate with 6 months can apply - Pleasant and confident phone etiquette - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate

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1.0 - 6.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

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We are looking for a Voice Customer Support Executive to handle customer queries efficiently and professionally over phone calls. - 5 days Working - Retention Bonus Upto 1 lakh - PLI bonus Upto 8k - Both Side Cabs - Rotational Shifts and Offs Required Candidate profile - Answer inbound customer calls in a professional and courteous manner - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate - Undergraduate with 6 months can apply

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0.0 - 2.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Hiring for international Voice Process-4 lpa immediate joiner Grad/Ug fresher can apply Experienced should not be more than 36 months Exceptionally excellent communication skill required UAN Strong check Permanent Wfh Required Candidate profile excellent communication skills require IMMEDIATE JOINER Training 2 days in a week from office Telephonic interview

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0.0 years

3 - 4 Lacs

Bangalore/Bengaluru

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Greetings !!! We are hiring for Accenture and other MNC companies with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: swathi 8884496983 swathi.rivera@gmail.com Rivera Manpower Services (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process Work Location: Bangalore Cab Service: Both ways provided CTC Details: Freshers only Grads /Exp UG & Grads - 4.5 LPA Shift Timings: US Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, swathi 8884496983 swathi.rivera@gmail.com Rivera Manpower Services

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1.0 - 6.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for International Customer Service Executive - Customer Service - Inbound Voice Process - Cab Facility - Health Benefit - Additional OT Pay - Retention Bonus Required Candidate profile - Undergraduate with 6 months can apply - Pleasant and confident phone etiquette - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate

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1.0 - 6.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Hiring for International Customer Support Executive - Customer Service - Handle incoming customer calls and provide solutions to their queries and concerns - Inbound Voice Process - Cab Facility - Health Benefit - Additional OT Pay - Retention Bonus Required Candidate profile - Undergraduate with 6 months can apply - Pleasant and confident phone etiquette - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate

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1.0 - 6.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

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We are seeking skilled professionals for our International Voice – Customer Support role. - 5 days Working - Additional OT pay - Retention Bonus Upto 1 lakh - PLI bonus Upto 8k - Both Side Cabs - Rotational Shifts and Offs Required Candidate profile Experience in voice-based customer support is an added advantage - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate - Undergraduate with 6 months can apply

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Exploring Sutherland Jobs in India

Sutherland is a global company providing business process and technology management services. With a strong presence in India, Sutherland offers various job opportunities for individuals looking to start or advance their careers in the BPO industry. In this article, we will explore the job market for Sutherland roles in India and provide valuable insights for job seekers.

Top Hiring Locations in India

  1. Chennai
  2. Hyderabad
  3. Mumbai
  4. Pune
  5. Bengaluru

These cities are known for their thriving BPO industry and often have a high demand for Sutherland professionals.

Average Salary Range

The average salary range for Sutherland professionals in India varies based on experience and job role. Entry-level positions can expect a salary between INR 2-4 lakhs per annum, while experienced professionals can earn between INR 6-10 lakhs per annum.

Career Path

A typical career path in the Sutherland industry may involve starting as a Customer Support Executive, advancing to Team Leader, and then moving on to roles such as Operations Manager or Process Improvement Specialist.

Related Skills

In addition to specific job-related skills, Sutherland professionals may benefit from having skills such as communication, problem-solving, time management, and attention to detail.

Interview Questions

  • What do you know about Sutherland and its services? (Basic)
  • How would you handle a difficult customer in a high-pressure situation? (Medium)
  • Can you explain a situation where you had to resolve a complex issue for a client? (Advanced)
  • How do you prioritize tasks when dealing with multiple deadlines? (Medium)
  • What strategies would you implement to improve team performance in a Sutherland setting? (Advanced)
  • How do you stay updated with industry trends and changes in the BPO sector? (Basic)
  • Describe a time when you went above and beyond to provide excellent customer service. (Medium)
  • How would you handle a situation where a team member is not meeting performance expectations? (Advanced)
  • What software tools are you familiar with for managing customer interactions? (Basic)
  • Can you discuss a successful project you led in a previous role? (Medium)
  • How do you ensure data security and confidentiality in your work? (Advanced)
  • What motivates you to work in the BPO industry, specifically with Sutherland? (Basic)
  • How do you adapt to changes in work processes and technologies? (Medium)
  • Describe a time when you had to collaborate with multiple teams to achieve a common goal. (Advanced)
  • What strategies would you use to reduce customer wait times and increase efficiency? (Medium)
  • How do you handle stress and pressure in a fast-paced work environment? (Advanced)
  • Can you provide an example of when you successfully resolved a billing dispute with a customer? (Medium)
  • What are your long-term career goals in the BPO industry? (Basic)
  • How do you measure the success of your team's performance in a Sutherland setting? (Medium)
  • Describe a time when you had to make a quick decision under pressure. (Advanced)
  • What steps would you take to ensure quality control in customer interactions? (Medium)
  • How do you approach training and development for new team members? (Advanced)
  • Can you explain a situation where you had to handle a dissatisfied customer and turn the situation around? (Medium)
  • How do you keep yourself motivated and engaged in a repetitive job role? (Advanced)

Closing Remark

As you prepare for job opportunities in the Sutherland industry in India, remember to showcase your relevant skills and experiences confidently during the interview process. With the right preparation and mindset, you can land a rewarding career in this dynamic field. Good luck!

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