267 Escalation Handling Jobs - Page 5

Experience: 3-7 years in Real Estate (preferred) Department: Customer Relations Role Category: CRM / Customer Service Opening : 2 nos Role Overview: The Customer Relationship Manager (CRM) will be responsible for building and maintaining strong relationships with customers throughout their property purchase journey. The role requires managing client interactions, handling queries, coordinating with internal teams, ensuring timely documentation, and providing end-to-end support to enhance customer satisfaction and loyalty. Key Responsibilities: Act as the primary point of contact for customers post-sales till possession and beyond. Manage the entire customer lifecycle from agreement execution...

RESPONSIBILITIES: Escalation management executive to Grievance escalations. Manage and resolve customer complaints and issues promptly and effectively. Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach. Required Candidate profile Min2-3 yrs of experience in escalation management. Bachelor's degree Proven experience in handling high-pressure situations and managing difficult customers.

As a NOC Manager, you will be responsible for overseeing the daily operations of the Network Operations Center to ensure optimal performance, availability, and security of network systems. Your role will involve managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service quality. You should have a strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design. Additionally, experience in managing hybrid network infrastructure with high availability and performance SLAs is required. Key Responsibilities: - Lead and manage...

As a Customer Success Manager Team Lead, your role will involve overseeing a team of customer success executives who cater to medical device clients. You will need to strike a balance between direct customer interactions and effective leadership to ensure service quality, manage team performance, handle escalations, and drive customer satisfaction. Key Responsibilities: - Lead, mentor, and manage a team of customer success executives, which includes tasks such as shift planning, workload allocation, and performance monitoring. - Handle escalated or challenging customer situations with professionalism, setting a positive example for your team. - Guide the team in effectively managing client j...

We are looking for an experienced Customer Relationship Manager for residential societies facility management in Faridabad. Key Responsibilities: Customer Complaint Resolution prompt & effective Escalations Management Regular Customer Engagement (surveys, meetings, feedback) Coordination with RWAs & key stakeholders Feedback Implementation & Service Quality Assurance Conflict Resolution & Communication Management Reporting & Documentation of service metrics Experience with Salesforce CRM is a plus.

You will be responsible for handling service delivery operations, which includes the following key responsibilities: - Developing and implementing Service Network changes in the territory based on business needs. - Prioritizing and resolving NAD customer service issues according to SLAs set by the Head Office. - Providing training and troubleshooting guidance to technicians in the field and conducting visits to major customers under AMC/OW/IW. - Engaging in Service Marketing by promoting Blue Star Spares to channel partners to increase the branch's business revenue. - Retaining, converting, and acquiring AMC contracts based on product category and old database. - Conducting sales channel vis...

We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune. This is not a Business Analyst (BA) role. Key Requirements: - Must have cleared Pre-Employment Requisites (PREP). - Minimum 5 years of relevant experience in production support. - Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory. - Ability to handle escalations, support end-users, and coordinate with internal teams. - Strong communication and coordination skills. - Ability to document and track issues effectively. Work Schedule: - 5-day working week (any 5 days, including Saturday or Sunday). - Rot...

You will be responsible for managing bank staff and outsourced staff. You should have a minimum of 5 years of experience in contact center inbound/outbound processes, specifically in Banking/NBFC processes. It is essential to possess in-depth knowledge of the functioning of inbound and outbound contact centers, along with expertise in Vendor Management and billing. Your role will involve experience in cross-selling, achieving sales targets, managing service levels, handling escalations, and effectively managing complaints. Additionally, you should have a good understanding of training and quality standards, with knowledge of NPS being a requirement. Familiarity with handling inbound emails a...

You will be responsible for handling service delivery operations in the territory. This includes developing and making changes to the service network based on business requirements. You will need to prioritize and resolve NAD customer services according to the SLA set by the head office. Additionally, you will provide training and troubleshooting guidance to technicians in the field and visit major customers under AMC/OW/IW contracts. Your role will also involve service marketing activities such as promoting Blue Star Spares to channel partners to increase branch revenue. You will be responsible for AMC retention, conversion, and acquisition based on product category and existing database. R...

Service Desk Analyst Location: PAN India Experience: 24 years Choosing Capgemini means choosing a place where youll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient service desk solutions. Your Role As a Service Desk Analyst, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. Youll work closely with users, technical teams, and service management platforms to deliver seamless support across various IT func...

External Job Description Responsible for research and authoring of scientific response documents under the direction of the Global Medical Information (GMI) team in support of global and local medical information activities. Responsible for the execution of activities as required in alignment with GMI colleagues. Achieved through a combination of product knowledge, along with editing, writing, and document management proficiency. Essential Job duties and responsibilities: 1) Conducts literature searches and reviews, and extracts/summarizes complex data from the scientific literature. 2) Generates evidence-based, accurate, current, and fair-balanced summaries of data for the creation/maintena...

Job Summary: Facilitate placement of customer orders with our vendors. Duties/Responsibilities 3+ years of hands on experience with P2P process Place all orders in Procurement Queue Report by end of day every day Follow up on order confirmations Respond to email queries in a timely manner Place orders with correct vendor teams Confirm vendor/customer billing schedules Order on correct vendor accounts Confirm correct purchase path was used or verify exceptions Verify order ahead of customer authorization exceptions Create contracts in salesforce for renewals and software orders Work with the order management team on escalation issues for order completion/shipping Other job duties as assigned ...

The role of Team Lead International Voice Operations is based in Bangalore and involves working in rotational shifts, including night shifts. As an ideal candidate, you should have at least 5 years of experience in a contact center environment, with a minimum of 2 years in a team lead or supervisory position. Your responsibilities will include leading and motivating a team of customer service representatives, monitoring performance metrics to ensure KPIs are met, conducting regular call quality checks, providing coaching, managing day-to-day operations, handling escalations, preparing performance reports, and driving process improvements. Additionally, you will collaborate with training team...

The Technical Support Team Lead is responsible for overseeing the daily operations of the technical support team and actively participating as a member of the team. In this role, you will collaborate with the Director of Customer Success to provide exceptional support to customers via phone, email, and chat. As a team lead, you are expected to lead by example, organize work efficiently, generate reports, manage escalations, contribute to ad hoc projects, and assist with training initiatives. Reporting to the Director of Customer Success within the Customer Success Team, you will play a crucial role in upholding the culture, vision, and values of Tycho. As the Technical Support Team Lead, you...

As a Mobile Repair Technician, your primary responsibility will be to repair handsets following the quality standards set by the company. You will also be required to attend to customers when necessary and handle any customer escalations that may arise. It is essential to follow all the standard processes in the Service Center (SVC) and ensure the generation of necessary reports as and when required. Adhering to the delivery Turnaround Time (TAT) and providing refreshment items to customers are crucial aspects of this role. Maintaining a neat and well-arranged SVC as per company guidance is also part of your duties. You will be expected to observe the contents in the v-College app and partic...

As a client query manager, you will be responsible for managing end-to-end client queries and ensuring timely resolution. Your key tasks will include responding to client emails within defined timelines, adhering to SLAs, and complying with the defined process and client expectations. You will also be expected to assist in solving challenging client requests or issues, provide suggestions for improvement, and escalate issues as per the escalation matrix. Experience with Freshdesk Ticketing tool is required for this role. In addition to email communication, you will handle inbound and outbound client calls as needed to provide support and ensure a satisfactory resolution for the clients.,

Lead and manage customer service team, handle queries & escalations, oversee order booking/tracking, coordinate with operations, ensure client communication, monitor KPIs, train staff, and maintain service quality

You will be responsible for monitoring ATM sites and handling inbound and outbound calls related to maintenance, updates, custodians, vendors, and other calls from FLM/SLM. Your role will involve coordinating with different departments and vendors, handling escalations, and maintaining relationships with all stakeholders. Additionally, you will provide online technical support to field engineers and electricians, follow up on FLM and SLM alerts, manage incidents, log complaints, and ensure minimum ATM downtime related to hardware and power issues. As part of the job profile, you will monitor ATMs, coordinate with ATM teams for FLM and SLM activities, track priority issues, collaborate with c...

As an Insurance Sales Trainer based in Gurgaon, India, with 4+ years of experience, you will play a crucial role in enhancing the productivity and performance of employees through effective training. Your responsibilities will include identifying training needs, conducting refresher training sessions, and coordinating training schedules. You will be instrumental in training new employees on product knowledge, customer communications, and internal systems, particularly focusing on Life Insurance, Term Insurance, and Investment Insurance. In this role, you will deliver comprehensive product training, including selling skills, soft skills, and objection handling, to Associate Sales Consultants,...

Position Overview: The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT. The CSI's primary role is to manage ongoing escalations by creating actionable items and Service Level Agreements (SLAs) to ensure timely and effective resolution of customer issues. This involves working offline with different departments, adhering to standard operating procedures, and applying subject matter expertise to make creative, customer-friendly decisions. Ideal candidates should have extensive experience with the brand and possess strong program knowledge. Responsibilities: • Manage Escalations: Handle ongoing escalation cases to ensure...

You will be responsible for providing exceptional customer support through inbound voice calls in a professional and courteous manner. Your primary duties will include addressing customer queries, troubleshooting issues, and providing resolutions following company guidelines. It will be crucial to ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards. In case of escalations, you will handle them efficiently and ensure timely resolution. Additionally, maintaining accurate records of customer interactions and transactions in the system will be part of your daily tasks. To excel in this role, you should have a minimum of 6 months of relevant ...

As a customer service representative, you will be responsible for maintaining an up-to-date customer database and records in the system. This includes making service reminder calls to customers, scheduling appointments during these calls, and updating the system accordingly. You will also be expected to conduct post-service feedback calls to customers in accordance with the established process. In addition to handling customer interactions, such as answering calls professionally to provide information about products and services, you will need to gather details of complaints and ensure they are appropriately recorded. Keeping records of customer inquiries, complaints, and comments, as well a...

Job Overview: We are looking for a dynamic Operations Team Leader who can join immediate or 15 days of notice period with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities: Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initi...

We are seeking an experienced Customer Service Executive with 46 years of BPO industry expertise to handle customer interactions across multiple channels, including chat, email, semi-voice, non-voice, and blended processes. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset to deliver exceptional support and resolution to clients. Key Responsibilities: Manage customer queries and support requests via chat, email, calls (semi-voice), and blended processes. Deliver prompt, accurate, and professional responses ensuring first-contact resolution and customer satisfaction. Handle non-voice and back-office support tasks , including ...

As a Real Estate Customer Service Executive at Nivom Realty, you will play a crucial role in ensuring customer satisfaction and enhancing the showroom image of the company. Your responsibilities will include monitoring project progress, keeping the sales team updated, professionally receiving customers, and resolving queries and complaints efficiently. You will also be required to prepare MIS reports and share customer satisfaction reports with the team. To excel in this role, you must have a pleasing personality with excellent communication and presentation skills. A minimum of 1-2 years of experience in real estate CRM is required, along with knowledge of customer service skills, escalatio...