Area Service Manager - Service Delivery AT Home - Mumbai0 day ago

As India's leading after-sales service provider, Onsitego specializes in offering Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for electronic devices and home appliances. With a strong commitment to providing "WOW" experiences to customers, we have achieved the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free and reliable services are easily accessible through electronic stores and online marketplaces, catering to over 8 million happy customers. We are on a mission to enhance the lives of millions of device users in the nation and invite talented individuals to join us in this impactful journey. Responsibilities: - Create and manage a Service Center network to deliver exceptional after-sales service. - Develop strong relationships with Service Centers. - Collaborate with Service Centers to enhance service quality and efficiency by continuously monitoring and managing their performance. - Efficiently handle and resolve escalations. - Possess good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliances. - Build a strong market network. Desired Candidate Profile: - Ability to lead and manage a team effectively. - Exceptional problem-solving, interpersonal, and analytical skills with the ability to communicate findings across all levels of the organization. - Possess a Start-up mentality and thrive in a dynamic, fast-paced learning environment. Qualifications: - MBA (Marketing) or a relevant degree. Experience: - Minimum of 10 years in the Service industry, specifically in Consumer Durables. Benefits: - Emphasis on work-life balance with flexible working hours focused on work output. - Well-defined leave policy to support personal commitments and emergencies. - Provision of Mediclaim policy for employees and their families. - Encouragement of professional and company growth in tandem. - Opportunities for continuous learning and skill development.,