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31 Job openings at Onsitego
About Onsitego

Onsitego is a leading provider of customer service solutions in the tech industry, specializing in post-purchase support including extended warranties, protection plans, and repair services for electronic devices.

Executive / Senor Executive - Accounts Receivables 52 days ago

Mumbai, Maharashtra, India

3 - 5 years

Not disclosed

On-site

Full Time

Company Overview Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Title Senior Executive Department Finance & Accounts Location Mumbai Job Purpose: Onsitego is looking for an accounting professional to carry out the daily accounts operations. Responsibilities Preparing B2B & B2C sales Invoices for sales/service Uploading of E-Invoice from Tally Reconciliation of Receipts against sales on Monthly basis Preparing JV Sheet for Uploading into tally Vendor Invoice Booking in Tally Providing the details & documents required by statutory auditors Preparing & follow-up for Debtors Ageing report. Interaction with the sales team for billing, collection & customer reconciliation Prepare & check incentive calculation sheet Experience: 3 - 5 years Qualification: Graduate Benefits We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills Show more Show less

Executive / Sr Executive - Accounts Payable 1 day ago

Mumbai, Maharashtra, India

3 - 8 years

Not disclosed

On-site

Full Time

Company Overview Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Title Accounts – Sr. Executive/Executive Department Finance & Accounts Location Marol, Andheri (East), Mumbai Job Purpose To manage end-to-end invoicing, payment tracking, and reconciliation processes while ensuring accuracy, timely collections, and compliance with internal policies. The role serves as a key liaison between internal teams and clients to resolve billing issues, maintain financial records, and support overall accounts receivable operations. Responsibilities Invoice Management – Generate and send invoices based on contracts and payment terms. Payment Collection – Track and follow up on outstanding payments; share weekly outstanding reports with the BD team. Account Reconciliation – Reconcile customer accounts and TDS with 26AS. Payment Mapping – Accurately apply and map payments to invoices in the accounting system. Dispute Resolution – Resolve billing/payment issues in coordination with clients and internal teams. Reporting & Documentation – Maintain unbilled revenue and invoicing-related reports. Communication – Coordinate with sales, customer service, finance, and clients for payment processes. Incentives – Verify and enter incentive bill data into the accounting system. Imprest & Vendor Payments – Process imprest and vendor payments after case ID verification. Imprest Reporting – Manage and report imprest data on a weekly basis. Desired Candidate Profile Proficient in Microsoft Excel, including functions, formulas, and data handling. Strong understanding of accounting principles and invoicing processes. Attention to detail with good analytical and reconciliation skills. Ability to manage reports, track payments, and coordinate across teams. Effective communication skills for internal and external coordination. Experience: 3-8 Years Qualification: Graduate Benefits We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skill Show more Show less

Administration Executive

Mumbai

0 - 2 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

Company Overview: Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver WOW experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose: Onsitego is looking for self-driven administration executive to manage daily office administrative tasks & operations effectively. Responsibilities: Coordinate office activities and operations to secure efficiency and compliance to company policies. Keep stock of office supplies and place orders when necessary Creating and maintaining regular reports related to office expenses and budgets. Organizing a filing system for important and confidential company documents. Answer queries by employees and clients. Distribute and store correspondence - letters, emails and packages. Support in arranging travel and accommodations for employees by coordinating with the Administration team. Execute employee engagement activities - in house and external events. Taking care of overall office administration. Desired candidate profile: Proven experience as an administrative professional Excellent knowledge of office procedures Experience in office management software like MS Office Good organizational skills with a problem-solving attitude Excellent written and verbal communication skills. Benefits: We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills

Executive / Sr Executive - Logistics Delhi 1 day ago

Delhi, Delhi, India

5 years

Not disclosed

On-site

Full Time

Company Overview Onsitego is India’s #1 device care company and leading after-sales service provider We offer Extended Warranty, Damage Protection, AMC Plans and On-Demand Repair Services for Home appliances and digital services . We have been in the device protection business since 2010 and have served more than 80 lakh customers across Pan –India. We cover all electronic devices and home appliances. Our plans are widely available across retail stores like Croma, Vijay sales and online marketplaces We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Title Executive / Sr Executive Department Logistics Location Andheri East, Mumbai Job Purpose Responsible to manage the overall logistics operations in the assigned territory ensuring pickups and drops are done within TAT Responsibilities Handling overall logistics activity end to end Handling Cx and Service Center pickup / drop activity Manpower Management (managing the field executives) Ensure pickup and drop TAT are maintained within the timelines set Happay card reconciliation weekly and monthly Ensure all replacement / defects / small appliances are tracked and reconciled on weekly basis Ensure all logistics SOP are implemented and followed Desired Candidate Profile Minimum 5 years of relevant experience handling logistics operations Minimum 5 Years Of Relevant Experience Handling Logistics Operations Good command over MS Excel Experience in fleet management, route planning Exceptional problem solving, and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization A Start-up mentality and ability to thrive in a fast-paced learning environment. Experience: 5+ years Qualification: Any Graduate Benefits We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills Show more Show less

Executive / Sr Executive - Logistics 1 day ago

Chennai, Tamil Nadu, India

5 years

Not disclosed

On-site

Full Time

Company Overview Onsitego is India’s #1 device care company and leading after-sales service provider We offer Extended Warranty, Damage Protection, AMC Plans and On-Demand Repair Services for Home appliances and digital services . We have been in the device protection business since 2010 and have served more than 80 lakh customers across Pan –India. We cover all electronic devices and home appliances. Our plans are widely available across retail stores like Croma, Vijay sales and online marketplaces We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Title Executive / Sr Executive Department Logistics Location Andheri East, Mumbai Job Purpose Responsible to manage the overall logistics operations in the assigned territory ensuring pickups and drops are done within TAT Responsibilities Handling overall logistics activity end to end Handling Cx and Service Center pickup / drop activity Manpower Management (managing the field executives) Ensure pickup and drop TAT are maintained within the timelines set Happay card reconciliation weekly and monthly Ensure all replacement / defects / small appliances are tracked and reconciled on weekly basis Ensure all logistics SOP are implemented and followed Desired Candidate Profile Minimum 5 years of relevant experience handling logistics operations Minimum 5 Years Of Relevant Experience Handling Logistics Operations Good command over MS Excel Experience in fleet management, route planning Exceptional problem solving, and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization A Start-up mentality and ability to thrive in a fast-paced learning environment. Experience: 5+ years Qualification: Any Graduate Benefits We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills Show more Show less

Instore Sales Executive

Washim

1 - 7 years

INR 3.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver WOW experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose:- Technical support (tech support) experts provides a range of after sales services to customers for products such as mobile phones, Tablets, Computers, printers and other electronic products Responsibilities:- Tech support experts will help users in solving some common technical problems along with providing tips on how to use the product more efficiently. Provide training for newly purchased products. Require selling convincing power & understanding the customers needs and sell the product Pitch our Warranty plans to customers & ready to work at store level Use our knowledge base (Knowmax) to find solutions for customers face to face. In case of a solution readily not available they can find a solution from the internet and help customers and also update the knowledge base for future references Desired candidate profile:- Experience of working on the latest technologies and Modern Trade Store Experience in handling Face to Face customer Possess good communication skills (English/Hindi) Should have troubleshooting knowledge about the products and should be well versed with the system/ internet usage.

Instore Sales Executive

Mumbai

1 - 7 years

INR 3.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Technical support (tech support) experts provides a range of after sales services to customers for products such as mobile phones, Tablets, Computers, printers and other electronic products Responsibilities:- Tech support experts will help users in solving some common technical problems along with providing tips on how to use the product more efficiently. Provide training for newly purchased products. Require selling convincing power & understanding the customers needs and sell the product Pitch our Warranty plans to customers & ready to work at store level Use our knowledge base (Knowmax) to find solutions for customers face to face. In case of a solution readily not available they can find a solution from the internet and help customers and also update the knowledge base for future references Desired candidate profile:- Experience of working on the latest technologies and Modern Trade Store Experience in handling Face to Face customer Possess good communication skills (English/Hindi) Should have troubleshooting knowledge about the products and should be well versed with the system/ internet usage.

Executive / Sr Executive - Logistics

Chennai

5 - 10 years

INR 7.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Job Purpose: Responsible to manage the overall logistics operations in the assigned territory ensuring pickups and drops are done within TAT Responsibilities: Handling overall logistics activity end to end Handling Cx and Service Center pickup / drop activity Manpower Management (managing the field executives) Ensure pickup and drop TAT are maintained within the timelines set Happay card reconciliation weekly and monthly Ensure all replacement / defects / small appliances are tracked and reconciled on weekly basis Ensure all logistics SOP are implemented and followed Minimum 5 years of relevant experience handling logistics operations Desired candidate profile: Minimum 5 years of relevant experience handling logistics operations Good command over MS Excel Experience in fleet management, route planning Exceptional problem solving, and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization A Start-up mentality and ability to thrive in a fast-paced learning environment. Experience: 5+ years Qualification: Any Graduate

Instore Sales Executive - Andheri 1 day ago

Mumbai, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose:- Technical support (tech support) experts provides a range of after sales services to customers for products such as mobile phones, Tablets, Computers, printers and other electronic products Responsibilities:- Tech support experts will help users in solving some common technical problems along with providing tips on how to use the product more efficiently. Provide training for newly purchased products. Require selling convincing power & understanding the customer's needs and sell the product Pitch our Warranty plans to customers & ready to work at store level Use our knowledge base (Knowmax) to find solutions for customers face to face. In case of a solution readily not available they can find a solution from the internet and help customers and also update the knowledge base for future references Desired candidate profile:- Experience of working on the latest technologies and Modern Trade Store Experience in handling Face to Face customer Possess good communication skills (English/Hindi) Should have troubleshooting knowledge about the products and should be well versed with the system/ internet usage. Show more Show less

Instore Sales Executive - Vashi 1 day ago

Washi, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose:- Technical support (tech support) experts provides a range of after sales services to customers for products such as mobile phones, Tablets, Computers, printers and other electronic products Responsibilities:- Tech support experts will help users in solving some common technical problems along with providing tips on how to use the product more efficiently. Provide training for newly purchased products. Require selling convincing power & understanding the customer's needs and sell the product Pitch our Warranty plans to customers & ready to work at store level Use our knowledge base (Knowmax) to find solutions for customers face to face. In case of a solution readily not available they can find a solution from the internet and help customers and also update the knowledge base for future references Desired candidate profile:- Experience of working on the latest technologies and Modern Trade Store Experience in handling Face to Face customer Possess good communication skills (English/Hindi) Should have troubleshooting knowledge about the products and should be well versed with the system/ internet usage. Show more Show less

Inside Sales Executive

Forest Colony, Panvel

2 - 31 years

INR 0.19 - 0.27 Lacs P.A.

Remote

Full Time

Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose:- Technical support (tech support) experts provides a range of after sales services to customers for products such as mobile phones, Tablets, Computers, printers and other electronic products. Location: Vashi, Vasai, Andheri, Chakala, Dombivali Responsibilities:- Tech support experts will help users in solving some common technical problems along with providing tips on how to use the product more efficiently. Provide training for newly purchased products. Require selling convincing power & understanding the customer's needs and sell the product Pitch our Warranty plans to customers & ready to work at store level Use our knowledge base (Know max) to find solutions for customers face to face. In case of a solution readily not available they can find a solution from the internet and help customers and also update the knowledge base for future references Desired candidate profile:- Experience of working on the latest technologies and Modern Trade Store Experience in handling Face to Face customer Possess good communication skills (English/Hindi) Should have troubleshooting knowledge about the products and should be well versed with the system/ internet usage.

Instore Sales Executive - Panvel

Mumbai, Nagpur, Thane, Nashik, Pune, Aurangabad

1 - 7 years

INR 3.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver WOW experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose:- Technical support (tech support) experts provides a range of after sales services to customers for products such as mobile phones, Tablets, Computers, printers and other electronic products Responsibilities:- Tech support experts will help users in solving some common technical problems along with providing tips on how to use the product more efficiently. Provide training for newly purchased products. Require selling convincing power & understanding the customers needs and sell the product Pitch our Warranty plans to customers & ready to work at store level Use our knowledge base (Knowmax) to find solutions for customers face to face. In case of a solution readily not available they can find a solution from the internet and help customers and also update the knowledge base for future references Desired candidate profile:- Experience of working on the latest technologies and Modern Trade Store Experience in handling Face to Face customer Possess good communication skills (English/Hindi) Should have troubleshooting knowledge about the products and should be well versed with the system/ internet usage.

Senior Executive - Mumbai - AT Home 0 day ago

Mumbai, Maharashtra, India

3 years

Not disclosed

On-site

Full Time

Job Title - Executive / Sr. Executive – Service Coordination Department - Service Delivery – At Home Location - Mumbai Job Purpose Responsible to manage a Service Center network to thereby provide excellent after-sales service to our customers. Responsibilities Performs end to end coordination with service centers & customers Regularly updates CRM platform Prompt in providing updates to customer Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution Handling demanding customers, escalations from management hierarchy. Co-ordinate effectively & timely with all concerned departments to ensure proper flow of communication. Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Identify and assess customer needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Build sustainable relationships through open and interactive communication with the assigned service Centers Desired Candidate Profile Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry Basic technical knowledge of the spare parts and appliances Aptitude for fast and adaptive learning. Willing to learn and apply my knowledge to practical situations. Possess problem-solving techniques and ability to work in groups and independently. Keeps oneself updated with the company product offerings, processes etc. Experience: 3 + years Qualification: Graduate Show more Show less

Sr ASM / Manager - Service Delivery AT Home 0 day ago

Kolkata, West Bengal, India

10 years

Not disclosed

On-site

Full Time

Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We are proud to have served 8 Million+ happy customers till date. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose Responsible to Create and manage a Service Center network to provide excellent after-sales service to our customers. Responsibilities Build excellent relationships with the SCs. Worked with Service Centers to improve Service, quality and efficiency - this involves continuous reviewing and managing performance of the Service Centers. Handle and close escalations efficiently. Good knowledge of Extended Warranty business Sound technical knowledge of consumer durables / HA products Good market network Desired Candidate Profile Ability to effectively handle a team Exceptional problem solving, interpersonal and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization A Start-up mentality and ability to thrive in a fast-paced learning environment. Qualification: MBA (Marketing) or a relevant degree Experience: Minimum 10 years in Service industry (Consumer Durables) Benefits We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills Show more Show less

Senior Executive - Mumbai - AT Home

Mumbai

3 - 6 years

INR 2.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Responsible to manage a Service Center network to thereby provide excellent after-sales service to our customers. Responsibilities: Performs end to end coordination with service centers & customers Regularly updates CRM platform Prompt in providing updates to customer Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution Handling demanding customers, escalations from management hierarchy. Co-ordinate effectively & timely with all concerned departments to ensure proper flow of communication. Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Identify and assess customer needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Build sustainable relationships through open and interactive communication with the assigned service Centers Desired candidate profile: Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry Basic technical knowledge of the spare parts and appliances Aptitude for fast and adaptive learning. Willing to learn and apply my knowledge to practical situations. Possess problem-solving techniques and ability to work in groups and independently. Keeps oneself updated with the company product offerings, processes etc. Experience: 3 + years Qualification: Graduate

Sr ASM / Manager - Service Delivery

Kolkata

10 - 15 years

INR 30.0 - 35.0 Lacs P.A.

Work from Office

Full Time

Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. We are driven by the mission to consistently deliver WOW experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We are proud to have served 8 Million+ happy customers till date. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose: Responsible to Create and manage a Service Center network to provide excellent after-sales service to our customers. Responsibilities: Build excellent relationships with the SCs. Worked with Service Centers to improve Service, quality and efficiency - this involves continuous reviewing and managing performance of the Service Centers. Handle and close escalations efficiently. Good knowledge of Extended Warranty business Sound technical knowledge of consumer durables / HA products Good market network Desired candidate profile: Ability to effectively handle a team Exceptional problem solving, interpersonal and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization A Start-up mentality and ability to thrive in a fast-paced learning environment. Qualification: MBA (Marketing) or a relevant degree Experience: Minimum 10 years in Service industry (Consumer Durables) Benefits: We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills

Executive Assistant

Mumbai

4 - 8 years

INR 1.0 - 4.0 Lacs P.A.

Work from Office

Full Time

Company Overview: Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver WOW experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Title Executive Assistant Department CEO s office Location Mumbai Reporting To CEO Job Purpose: To act as an executive assistant to the CEO to enable him to operate efficiently Responsibilities: Manage CEO s calendar and set up meetings Screen phone calls, visitors, correspondence etc Ensure all arrangements for meetings are made effectively Greet visitors and make them comfortable Make all travel & accommodation arrangements to ensure smooth travel & stay Support CEO in payment of personal credit card bills, making expense reports etc. Organize and maintain files Experience: 5-8 years Qualification: Graduate Candidate Requirements: Good organizing & time management skills Discreet and ability to maintain confidentiality of confidential information Courteous Good communication skills MS office knowledge Benefits: We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy. Your professional growth and company growth go hand-in-hand. We provide you a platform to learn and polish your skills.

Executive Assistant 1 day ago

Mumbai, Maharashtra, India

5 - 8 years

Not disclosed

On-site

Full Time

Company Overview Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Title Executive Assistant Department CEO’s office Location Mumbai Reporting To CEO Job Purpose: To act as an executive assistant to the CEO to enable him to operate efficiently Responsibilities Manage CEO’s calendar and set up meetings Screen phone calls, visitors, correspondence etc Ensure all arrangements for meetings are made effectively Greet visitors and make them comfortable Make all travel & accommodation arrangements to ensure smooth travel & stay Support CEO in payment of personal credit card bills, making expense reports etc. Organize and maintain files Experience: 5-8 years Qualification: Graduate Candidate Requirements Good organizing & time management skills Discreet and ability to maintain confidentiality of confidential information Courteous Good communication skills MS office knowledge Benefits We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy. Your professional growth and company growth go hand-in-hand. We provide you a platform to learn and polish your skills. Show more Show less

Product Manager

Mumbai

2 - 7 years

INR 4.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Company Overview: Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver WOW experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Title Associate Product Manager/ Product Manager Department Product Management Location Mumbai Job Purpose: As a APM / Product Manager, you will play a key role in our journey to shape the next chapter of engagement and growth strategy for Onsitego. In this cross-functional role you will be working with technology, business, marketing, design and executive teams to chart out the growth strategies. You should be able to break down complex problems into steps that drive product development, adoption and engagement. Responsibilities: Design, build, and maintain business applications that align with the companys business requirements and objectives. Integrate data sources between applications to ensure accurate and up-to-date information for planning and reporting purposes. Collaborate with end users to understand their needs and translate those requirements into solutions. Train and support end-users and clients, ensuring they can effectively utilize the business applications for decision-making and planning. Implement changes based on feedback and changing business needs. Produce and review product requirements documents (PRD). Work with senior product managers and/or executive team to create product plans and roadmaps. Desired candidate profile: Candidate should have 2+ years of experience managing high growth consumer or SaaS products. Background in engineering along with a MBA degree is preferred. Prior experience in working with different stakeholders in highly regulated, hyper-competitive landscape is a plus. Have developed product features and growth hacks using product management tools and frameworks. Write detailed product requirements and end to end use cases with effective user stories to be used by engineering & design teams. Refine product backlog. Creates clear & detailed low-fi or high-fi mock-ups using Lucid Chart, Figma or other tools. Experience on Product Management tools like JIRA, Confluence. Communication, persuasion and presentation skills. Experience: 2-3 years Qualification: MBA / BTech Benefits: We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills

Product Manager 1 day ago

Mumbai, Maharashtra, India

2 years

None Not disclosed

On-site

Full Time

Company Overview Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Title Associate Product Manager/ Product Manager Department Product Management Location Mumbai Job Purpose As a APM / Product Manager, you will play a key role in our journey to shape the next chapter of engagement and growth strategy for Onsitego. In this cross-functional role you will be working with technology, business, marketing, design and executive teams to chart out the growth strategies. You should be able to break down complex problems into steps that drive product development, adoption and engagement. Responsibilities Design, build, and maintain business applications that align with the company's business requirements and objectives. Integrate data sources between applications to ensure accurate and up-to-date information for planning and reporting purposes. Collaborate with end users to understand their needs and translate those requirements into solutions. Train and support end-users and clients, ensuring they can effectively utilize the business applications for decision-making and planning. Implement changes based on feedback and changing business needs. Produce and review product requirements documents (PRD). Work with senior product managers and/or executive team to create product plans and roadmaps. Desired Candidate Profile Candidate should have 2+ years of experience managing high growth consumer or SaaS products. Background in engineering along with a MBA degree is preferred. Prior experience in working with different stakeholders in highly regulated, hyper-competitive landscape is a plus. Have developed product features and growth hacks using product management tools and frameworks. Write detailed product requirements and end to end use cases with effective user stories to be used by engineering & design teams. Refine product backlog. Creates clear & detailed low-fi or high-fi mock-ups using Lucid Chart, Figma or other tools. Experience on Product Management tools like JIRA, Confluence. Communication, persuasion and presentation skills. Experience: 2-3 years Qualification: MBA / BTech Benefits We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills

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Onsitego

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Onsitego

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Customer Service / Technology / Electronics

Thane

201-500 Employees

31 Jobs

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