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10.0 - 14.0 years
0 Lacs
maharashtra
On-site
Onsitego is India's leading after-sales service provider offering Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for all electronic devices and home appliances. With a mission to consistently deliver "WOW" experiences to customers, we maintain the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free and reliable services are conveniently accessible through electronic stores and online marketplaces, having served over 8 million happy customers. Join us on our journey to enhance the lives of device users across the country by creating and managing a Service Center network that provides exceptional after-sales service to our customers. Responsibilities: - Establish and nurture strong relationships with Service Centers. - Collaborate with Service Centers to enhance service quality and efficiency through continuous performance evaluation and management. - Efficiently handle and resolve escalations. - Possess a good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliances. - Develop a strong market network. Desired Candidate Profile: - Capable of effectively managing a team. - Exceptional problem-solving, interpersonal, and analytical skills with the ability to synthesize and communicate findings across all organizational levels. - Possess a Start-up mentality and excel in a fast-paced learning environment. Qualification: MBA (Marketing) or a relevant degree Experience: Minimum 10 years in the Service industry (Consumer Durables) Benefits: - Emphasis on work-life balance with flexible working hours focused on work output. - Well-defined leave policy to support personal commitments and exigencies. - Provision of a Mediclaim policy for employees and their families. - Encouragement of professional and company growth in tandem. - Platform provided for continuous learning and skill enhancement. Website: www.onsitego.com,
Posted 5 days ago
10.0 - 14.0 years
0 Lacs
kolkata, west bengal
On-site
As India's leading after-sales service provider, Onsitego offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for all electronic devices and home appliances. Our dedication to delivering exceptional customer experiences drives us to maintain the highest Net Promoter Score (NPS) globally in after-sales services. With hassle-free and reliable services available in electronic stores and online marketplaces, we have successfully catered to over 8 million happy customers. We are on a mission to enhance the lives of millions of device users across the country and are looking for talented individuals to join us in this rewarding journey. Job Purpose: As a key member of our team, you will be responsible for creating and managing a Service Center network aimed at providing top-notch after-sales service to our customers. Responsibilities: - Develop strong relationships with Service Centers. - Collaborate with Service Centers to enhance service quality and efficiency through continuous performance evaluation and management. - Handle and resolve escalations promptly. - Possess a good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliances. - Maintain a strong market network. Desired Candidate Profile: - Ability to lead and manage a team effectively. - Exceptional problem-solving, interpersonal, and analytical skills with the capacity to communicate findings across all organizational levels. - Possess a startup mindset and thrive in a fast-paced learning environment. Qualification: MBA (Marketing) or a relevant degree Experience: Minimum of 10 years in the Service industry focusing on Consumer Durables Benefits: - Emphasis on work-life balance with flexible working hours based on work output. - Well-defined leave policy to support personal commitments and exigencies. - Employee and family healthcare coverage through a comprehensive Mediclaim policy. - Professional growth opportunities aligned with company growth. - Platform for continuous learning and skill development. Join us at Onsitego and be part of a team that values excellence, innovation, and personal growth. Visit our website at www.onsitego.com to learn more.,
Posted 1 week ago
10.0 - 14.0 years
0 Lacs
maharashtra
On-site
As India's leading after-sales service provider, Onsitego specializes in offering a range of services including Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for electronic devices and home appliances. Our core mission is to consistently provide customers with "WOW" experiences, resulting in the highest Net Promoter Score (NPS) globally within after-sales services. With hassle-free and reliable services accessible through electronic stores and online marketplaces, we have successfully catered to over 8 million happy customers. Join us on our journey to enhance the lives of millions of device users across the country by inviting talented individuals to be a part of our team. In this role, you will be tasked with creating and managing a network of Service Centers to deliver exceptional after-sales service to our customers. Key responsibilities include building strong relationships with the Service Centers, collaborating to enhance service quality and efficiency, managing escalations effectively, possessing a good understanding of the Extended Warranty business, demonstrating sound technical knowledge of consumer durables and home appliances, and having a strong market network. The ideal candidate should exhibit strong leadership skills to effectively manage a team, possess exceptional problem-solving abilities, interpersonal skills, and analytical capabilities. Additionally, candidates should have a startup mentality and excel in a fast-paced learning environment. Qualifications: - MBA (Marketing) or relevant degree Experience: - Minimum of 10 years in the Service industry, specifically Consumer Durables sector Benefits: - Flexible working hours to promote work-life balance - Well-defined leave policy to accommodate personal commitments - Mediclaim policy for employees and their families - Emphasis on professional growth in tandem with company growth - Opportunities for skill development and enhancement within a supportive learning environment Website: www.onsitego.com,
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
maharashtra
On-site
As India's leading after-sales service provider, Onsitego specializes in offering Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for a wide range of electronic devices and home appliances. Our core mission is to consistently deliver exceptional customer experiences, with a strong focus on achieving the highest Net Promoter Score (NPS) globally in the after-sales services sector. Our hassle-free and reliable services are easily accessible through various electronic stores and online marketplaces, having catered to over 8 million satisfied customers to date. Join us on our journey to enhance the lives of millions of device users across the country by becoming an integral part of our team. In this role, your primary responsibility will be to develop and manage a robust Service Center network aimed at delivering top-notch after-sales service to our esteemed customers. Key aspects of the role include fostering strong relationships with Service Centers, collaborating with them to enhance service quality and efficiency, handling and resolving escalations effectively, possessing a thorough understanding of the Extended Warranty business, exhibiting sound technical knowledge of consumer durables and home appliances, and having a well-established market network. We are seeking candidates with an MBA in Marketing or a relevant degree, coupled with a minimum of 10 years of experience in the Service industry specifically in the Consumer Durables segment. The ideal candidate should have a proven track record of team management, exceptional problem-solving abilities, strong interpersonal skills, proficient analysis capabilities, and the knack for effectively communicating insights at all organizational levels. A startup mindset and the ability to thrive in a dynamic, fast-paced learning environment are highly valued attributes. At Onsitego, we prioritize work-life balance by offering flexible working hours, a well-defined leave policy to accommodate personal commitments, and a comprehensive Mediclaim policy for employees and their families. We are committed to nurturing both your professional growth and the company's growth, providing a conducive platform for continuous learning and skill enhancement. Join us at Onsitego and be a part of a team that values your contribution and supports your holistic well-being. Visit our website at www.onsitego.com to learn more about our organization and the exciting opportunities that await you.,
Posted 3 weeks ago
10.0 - 14.0 years
0 Lacs
maharashtra
On-site
As India's leading after-sales service provider, Onsitego specializes in offering Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for electronic devices and home appliances. With a strong commitment to providing "WOW" experiences to customers, we have achieved the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free and reliable services are easily accessible through electronic stores and online marketplaces, catering to over 8 million happy customers. We are on a mission to enhance the lives of millions of device users in the nation and invite talented individuals to join us in this impactful journey. Responsibilities: - Create and manage a Service Center network to deliver exceptional after-sales service. - Develop strong relationships with Service Centers. - Collaborate with Service Centers to enhance service quality and efficiency by continuously monitoring and managing their performance. - Efficiently handle and resolve escalations. - Possess good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliances. - Build a strong market network. Desired Candidate Profile: - Ability to lead and manage a team effectively. - Exceptional problem-solving, interpersonal, and analytical skills with the ability to communicate findings across all levels of the organization. - Possess a Start-up mentality and thrive in a dynamic, fast-paced learning environment. Qualifications: - MBA (Marketing) or a relevant degree. Experience: - Minimum of 10 years in the Service industry, specifically in Consumer Durables. Benefits: - Emphasis on work-life balance with flexible working hours focused on work output. - Well-defined leave policy to support personal commitments and emergencies. - Provision of Mediclaim policy for employees and their families. - Encouragement of professional and company growth in tandem. - Opportunities for continuous learning and skill development.,
Posted 1 month ago
5.0 - 8.0 years
9 - 12 Lacs
Bengaluru
Work from Office
Roles and Responsibilities: 1. Developing a healthy relationship with Large retailers (Digital & Appliances Chain), Open Market. 2. Single point of sales contact for large retailers. Key account handling (9-10) 3. Expanding to new accounts as well. 4. Monitoring and supporting the Franchisee network in all aspects to deliver best in class service in the market to maintain high Customer and Dealer satisfaction 5. Coordination, Operation and regular documentation as per process. Prerequisites: Experienced Sales Distribution Professional in Mobile segment & home appliances (Managing LFR , Showroom, Store, dealer and other) Practical knowledge of Service or Extended Warranty will be an added advantage. Proficient on Good communication skills
Posted 1 month ago
8.0 - 12.0 years
35 - 40 Lacs
Gurugram
Work from Office
Role & responsibilities Partner with After Sales leadership to deliver actionable insights and support strategic initiatives Drive budgeting, forecasting, and variance analysis for service & parts operations Monitor key performance indicators (KPIs) such as service revenue, parts turnover, margins, and operational costs Provide financial guidance on pricing strategy, discount management, warranty provisions, and dealer incentives Conduct product profitability analysis for AMC/Extended Warranty and recommend improvement plans. Support inventory management and logistics to reduce obsolescence and working capital. Collaborate with supply chain, procurement, and dealer network for cost optimization Prepare management reports, business cases, and board-level presentations Ensure compliance with internal controls, audits, and accounting standards
Posted 1 month ago
6.0 - 10.0 years
7 - 16 Lacs
Mumbai
Work from Office
Role & responsibilities Seamless processing of Insurance Claims till the closure & recovery of the cost incurred in repair. Co-ordination with third party service providers with respect to timely collection of claim documents, verification of the documents and submission to the insurer for settlement. Ensuring 100% documents are checked and verified to achieve FTR > 98%. Ensuring compliance with all applicable processes, policies & standards and adherence to timelines. Analysis of claims data to identify trends and potential areas for improvements in the claims handling process Propose and assist in the implementation of improvements in the claims handling process to enhance efficiency & accuracy and also help in minimizing losses. Implementation of automation to enhance efficiency and reduce turn around time. Data management & publishing of key dashboards the internal/external stakeholders involved. Maintain and update of various data sets required for the business through various channels Ability to handle team and constantly reviewing the team performance. Ability to manage team by setting clear goals, providing regular feedback and coaching, fostering open communication and collaboration, recognizing and leveraging individual strengths, addressing conflicts constructively Preferred candidate profile 6+ years of experience in processing insurance claims Experience with Affinity product claims is highly preferred
Posted 1 month ago
7 - 12 years
6 - 14 Lacs
Bengaluru
Work from Office
Hiring for a leading General insurance Company For Bangalore Below is a brief job description: • Vertical Approach- Business Sourcing to Servicing to be digital in nature • Vertical Focus Segments- FinTech, Online Travel Aggregators and E-Commerce • Vertical Major product focus- Motor, Travel, Extended Warranty, Accident & Health • Role- Key Account Management a. Achievement of business target assigned through mapped partnerships b. Data analysis to understand scope of incremental business c. Ensure business hygiene d. Understand customer requirement and ensuring product market fit e. Business Development- Explore new opportunities within mapped partnerships and work closely with Business development team to close the same • Location Bangalore Required expertise- a. Person with understanding of GI products b. Understanding and experience of tech integration c. Excellent communication skill d. Experience in BD / Sales (Digital) will be preferred e. 3 to 8 years experience Depending on Band Interested candidates shared resume on rochelle@topgearconsultants.com
Posted 3 months ago
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