Sr ASM / Manager - Service Delivery AT Home

As India's leading after-sales service provider, Onsitego offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for all electronic devices and home appliances. Our dedication to delivering exceptional customer experiences drives us to maintain the highest Net Promoter Score (NPS) globally in after-sales services. With hassle-free and reliable services available in electronic stores and online marketplaces, we have successfully catered to over 8 million happy customers. We are on a mission to enhance the lives of millions of device users across the country and are looking for talented individuals to join us in this rewarding journey. Job Purpose: As a key member of our team, you will be responsible for creating and managing a Service Center network aimed at providing top-notch after-sales service to our customers. Responsibilities: - Develop strong relationships with Service Centers. - Collaborate with Service Centers to enhance service quality and efficiency through continuous performance evaluation and management. - Handle and resolve escalations promptly. - Possess a good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliances. - Maintain a strong market network. Desired Candidate Profile: - Ability to lead and manage a team effectively. - Exceptional problem-solving, interpersonal, and analytical skills with the capacity to communicate findings across all organizational levels. - Possess a startup mindset and thrive in a fast-paced learning environment. Qualification: MBA (Marketing) or a relevant degree Experience: Minimum of 10 years in the Service industry focusing on Consumer Durables Benefits: - Emphasis on work-life balance with flexible working hours based on work output. - Well-defined leave policy to support personal commitments and exigencies. - Employee and family healthcare coverage through a comprehensive Mediclaim policy. - Professional growth opportunities aligned with company growth. - Platform for continuous learning and skill development. Join us at Onsitego and be part of a team that values excellence, innovation, and personal growth. Visit our website at www.onsitego.com to learn more.,