Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Area Service Manager - Service Delivery AT Home - Mumbai Onsitego

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As India's leading after-sales service provider, Onsitego specializes in offering a range of services including Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for electronic devices and home appliances. Our core mission is to consistently provide customers with "WOW" experiences, resulting in the highest Net Promoter Score (NPS) globally within after-sales services. With hassle-free and reliable services accessible through electronic stores and online marketplaces, we have successfully catered to over 8 million happy customers. Join us on our journey to enhance the lives of millions of device users across the country by inviting talented individuals to be a part of our team. In this role, you will be tasked with creating and managing a network of Service Centers to deliver exceptional after-sales service to our customers. Key responsibilities include building strong relationships with the Service Centers, collaborating to enhance service quality and efficiency, managing escalations effectively, possessing a good understanding of the Extended Warranty business, demonstrating sound technical knowledge of consumer durables and home appliances, and having a strong market network. The ideal candidate should exhibit strong leadership skills to effectively manage a team, possess exceptional problem-solving abilities, interpersonal skills, and analytical capabilities. Additionally, candidates should have a startup mentality and excel in a fast-paced learning environment. Qualifications: - MBA (Marketing) or relevant degree Experience: - Minimum of 10 years in the Service industry, specifically Consumer Durables sector Benefits: - Flexible working hours to promote work-life balance - Well-defined leave policy to accommodate personal commitments - Mediclaim policy for employees and their families - Emphasis on professional growth in tandem with company growth - Opportunities for skill development and enhancement within a supportive learning environment Website: www.onsitego.com,

Posted 2 days ago

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Area Service Manager - Service Delivery AT Home Onsitego

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As India's leading after-sales service provider, Onsitego specializes in offering Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for a wide range of electronic devices and home appliances. Our core mission is to consistently deliver exceptional customer experiences, with a strong focus on achieving the highest Net Promoter Score (NPS) globally in the after-sales services sector. Our hassle-free and reliable services are easily accessible through various electronic stores and online marketplaces, having catered to over 8 million satisfied customers to date. Join us on our journey to enhance the lives of millions of device users across the country by becoming an integral part of our team. In this role, your primary responsibility will be to develop and manage a robust Service Center network aimed at delivering top-notch after-sales service to our esteemed customers. Key aspects of the role include fostering strong relationships with Service Centers, collaborating with them to enhance service quality and efficiency, handling and resolving escalations effectively, possessing a thorough understanding of the Extended Warranty business, exhibiting sound technical knowledge of consumer durables and home appliances, and having a well-established market network. We are seeking candidates with an MBA in Marketing or a relevant degree, coupled with a minimum of 10 years of experience in the Service industry specifically in the Consumer Durables segment. The ideal candidate should have a proven track record of team management, exceptional problem-solving abilities, strong interpersonal skills, proficient analysis capabilities, and the knack for effectively communicating insights at all organizational levels. A startup mindset and the ability to thrive in a dynamic, fast-paced learning environment are highly valued attributes. At Onsitego, we prioritize work-life balance by offering flexible working hours, a well-defined leave policy to accommodate personal commitments, and a comprehensive Mediclaim policy for employees and their families. We are committed to nurturing both your professional growth and the company's growth, providing a conducive platform for continuous learning and skill enhancement. Join us at Onsitego and be a part of a team that values your contribution and supports your holistic well-being. Visit our website at www.onsitego.com to learn more about our organization and the exciting opportunities that await you.,

Posted 3 days ago

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