ASM - Service Delivery At Home - Delhi

You will be responsible for creating and managing a Service Center network to deliver exceptional after-sales service to customers. Your role will involve building strong relationships with Service Centers, collaborating with them to enhance service quality and efficiency, and handling escalations effectively. It is crucial to have a good understanding of the Extended Warranty business and possess sound technical knowledge of consumer durables and home appliances. Additionally, having a strong market network will be beneficial in this role. The ideal candidate should demonstrate the ability to lead and manage a team effectively. You should possess exceptional problem-solving, interpersonal, and analytical skills, along with the capability to synthesize and communicate findings across all organizational levels. A start-up mentality and the capacity to thrive in a fast-paced learning environment are essential qualities for this position. Qualifications for this role include an MBA in Marketing or a relevant degree, along with a minimum of 10 years of experience in the Service industry focusing on Consumer Durables. At Onsitego, we prioritize work-life balance and offer flexible working hours, emphasizing the importance of work output over strict schedules. We have a well-defined leave policy to support personal commitments and exigencies of our employees. Furthermore, we provide Mediclaim policies to take care of our employees and their families. We believe in the mutual growth of our employees and the company, offering a platform for continuous learning and skill enhancement.,