Sr ASM / Manager - Service Delivery AT Home

As the Service Center Manager at Onsitego, your primary role is to create and manage a network of Service Centers to deliver exceptional after-sales service to customers. **Responsibilities:** - Build strong relationships with the Service Centers to ensure a high level of service delivery. - Collaborate with Service Centers to enhance service quality and efficiency through regular performance reviews and management. - Efficiently handle and resolve customer escalations. - Possess a good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliances. - Maintain a strong market network to support business objectives. **Desired Candidate Profile:** - Ability to effectively lead and manage a team. - Exceptional problem-solving, interpersonal, and analytical skills with the ability to communicate findings effectively at all organizational levels. - Possess a startup mentality and thrive in a fast-paced learning environment. **Qualification:** - MBA (Marketing) or a relevant degree. **Experience:** - Minimum of 10 years in the Service industry, specifically in Consumer Durables. In addition to a challenging and rewarding role, Onsitego offers the following benefits: - Emphasis on work-life balance with flexible working hours. - Well-defined leave policy to support personal commitments. - Mediclaim policy for you and your family's well-being. - Opportunities for professional growth aligned with company growth. - Platform for continuous learning and skill development. Join us at Onsitego in our mission to provide 'WOW' experiences to millions of device users across the country. Visit our website at www.onsitego.com to learn more about us and be a part of our journey. As the Service Center Manager at Onsitego, your primary role is to create and manage a network of Service Centers to deliver exceptional after-sales service to customers. **Responsibilities:** - Build strong relationships with the Service Centers to ensure a high level of service delivery. - Collaborate with Service Centers to enhance service quality and efficiency through regular performance reviews and management. - Efficiently handle and resolve customer escalations. - Possess a good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliances. - Maintain a strong market network to support business objectives. **Desired Candidate Profile:** - Ability to effectively lead and manage a team. - Exceptional problem-solving, interpersonal, and analytical skills with the ability to communicate findings effectively at all organizational levels. - Possess a startup mentality and thrive in a fast-paced learning environment. **Qualification:** - MBA (Marketing) or a relevant degree. **Experience:** - Minimum of 10 years in the Service industry, specifically in Consumer Durables. In addition to a challenging and rewarding role, Onsitego offers the following benefits: - Emphasis on work-life balance with flexible working hours. - Well-defined leave policy to support personal commitments. - Mediclaim policy for you and your family's well-being. - Opportunities for professional growth aligned with company growth. - Platform for continuous learning and skill development. Join us at Onsitego in our mission to provide 'WOW' experiences to millions of device users across the country. Visit our website at www.onsitego.com to learn more about us and be a part of our journey.