Area Service Manager

Onsitego is India's leading after-sales service provider offering Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for all electronic devices and home appliances. With a mission to consistently deliver "WOW" experiences to customers, we maintain the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free and reliable services are conveniently accessible through electronic stores and online marketplaces, having served over 8 million happy customers. Join us on our journey to enhance the lives of device users across the country by creating and managing a Service Center network that provides exceptional after-sales service to our customers. Responsibilities: - Establish and nurture strong relationships with Service Centers. - Collaborate with Service Centers to enhance service quality and efficiency through continuous performance evaluation and management. - Efficiently handle and resolve escalations. - Possess a good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliances. - Develop a strong market network. Desired Candidate Profile: - Capable of effectively managing a team. - Exceptional problem-solving, interpersonal, and analytical skills with the ability to synthesize and communicate findings across all organizational levels. - Possess a Start-up mentality and excel in a fast-paced learning environment. Qualification: MBA (Marketing) or a relevant degree Experience: Minimum 10 years in the Service industry (Consumer Durables) Benefits: - Emphasis on work-life balance with flexible working hours focused on work output. - Well-defined leave policy to support personal commitments and exigencies. - Provision of a Mediclaim policy for employees and their families. - Encouragement of professional and company growth in tandem. - Platform provided for continuous learning and skill enhancement. Website: www.onsitego.com,