Area Service Manager

Job Code/ Requisition ID

Location

Surat

Travel Required

Yes

Department / Function

Service

Position Name

Area Service Manager

Designation

Area Service Manager

Role

Individual

Team

Reporting To

Branch Service Manager

Job Specification

He should be from field service, Managing Franchisees , Revenue oriented , customer oriented , have knowledge of area ,

Good in market handling such dealer and distributor

Qualification/ Personal Attributes

Should be graduate /Diploma /B.Tech

Key Responsibilities

• Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
• Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
• Monitor the performance of service centers with strong periodic review mechanism
• Ensure to manage service center inventory as per MSL credit limits across all service centers
• Ensure to generate service revenue through AMC Sale, SPD Sale Accessory Sale
• Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity
• Ensure no escalation from trade end customers
• Ensure planned visits to trade resolve issues timely maintain good market reputation
• Monitor successful implementation of quality systems and standards in the service departments.