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Senior Area Service Manager

5 - 10 years

7 - 12 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Execute the customer service strategy for all products across the service network Ensure Key Service Deliveries like TAT,CSAT, CNPS, Productivity, Cost & Quality are met consistently Monitor the performance of service centers with strong periodic review mechanism Ensure data Accuracy / Sanctity in CRM Ensure adequate quality manpower in field Ensure no escalation from trade & end customers Ensure planned visits to trade & resolve issues timely & maintain good market reputation Keep Warranty consumption within norms with random audits Ensure to achieve revenue targets service center wise Ensure spare parts are managed effectively with no variance Manage MSL & credit limits across all service centers Ensure System & process are in place all across the network Monitor successful implementation of quality systems and standards in the service departments. Ensure all engineers are trained time to time with refresher & new hire trainings Develop available pool of Engineers for better productivity & drive

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Luminous Power Technologies
Luminous Power Technologies

Renewable Energy / Power Solutions

New Delhi

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