Area Service Manager

Purpose of Position

To allocate Jobs & supervise field-based engineers within a specific region. Maximize all opportunities to raise the
technical ability and effectiveness of field-based engineers. Update activities and status in CRM / IFS System and maintain reports .Active participation with the State Head in implementing Systems / FBS into field engineering activities.

• Key Responsibilities
• Compliance with all company procedures and Health & Safety policies.
• Download pending complaints from IFS at regular intervals.
• Allocate complaints to engineers which are registered in IFS immediately.
• Update spares requirement in IFS based on engineer’s feedback from the retail outlet.
• Co-ordination with the stores team for dispatch of required spares to the engineers.
• Take regular feedback from engineers and update IFS and oil company portal accordingly.
• Send quotations to customers for chargeable jobs.
• Attach approval copy received from customer against its work order in IFS.
• Follow up with engineers for Breakdown service reports.
• Segregate billable service reports and attach it against its work order in IFS.
• Respond to customer calls and e-mails.
• Follow up with service engineers to send defective spares to service centre on a weekly basis.
• Ensure timely execution of DU installation and project jobs.
• Engineer support during introduction of new equipment or new business activity.
• Report all matters of urgent concern / abnormal activity in the field to the State Head/RM.
• Ensure geographical area /RO / Complaints/ Nozzle/ wise workload distribution to all engineers.
• Ensure availability of toolkit and PPE for all engineers.
• Prepare monthly schedule for spares reconciliation of engineers.
• Co-ordinate with Commercial executive for accurate planning of Preventive maintenance and breakdown jobs
• to increase productivity

Education
Bachelor's of Engineering - Mechanical

Background and Skill

1. Good computer skills, including Word, Excel.
2. Good knowledge of ERP. 3. Minimum 5 years’ experience in the field work. 4. Experience of managing people desirable

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems."

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com."