Customer Service Executive

We are seeking a Customer Service Executive to join our team and play a crucial role in ensuring a positive customer experience. In this position, you will handle customer inquiries, address complaints, and assist in maintaining strong customer relationships. Your primary responsibilities will include responding to customer inquiries through various channels, providing accurate information on products and services, assisting customers with orders and returns, and updating customer information in our databases. You will also be responsible for following up with customers to ensure their issues are resolved satisfactorily. Key Responsibilities: - Respond to customer inquiries professionally and in a timely manner via phone, email, chat, or in person - Provide accurate information on products, services, pricing, and policies - Assist customers with service calls, order placement, tracking shipments, and handling returns or complaints - Record and update customer information in our internal databases - Follow up with customers to ensure their issues are addressed to their satisfaction - Collaborate with internal departments to resolve customer concerns effectively - Maintain a high level of product knowledge to offer expert guidance - Escalate unresolved issues to senior staff or management when necessary - Handle customer feedback and recommend process improvements for enhanced service delivery - Meet performance targets such as response time, resolution time, and customer satisfaction metrics This is a full-time, permanent position suitable for freshers. The benefits include cell phone reimbursement and health insurance. The work schedule is during the day shift, and proficiency in English and Hindi is preferred. The work location is in person. To inquire about this opportunity, please contact the employer at +91 9544350300.,