10 Resolving Complaints Jobs

Provide upscale guest service experiences Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures Promptly address guests’ requests Actively listen to and resolve complaints

We are looking for a highly motivated and experienced Branch Operations Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, with a strong background in branch operations. Roles and Responsibility: Manage daily branch operations, ensuring efficient workflow and customer satisfaction. Supervise and coordinate staff activities, providing guidance and support as needed. Develop and implement strategies to improve operational efficiency and reduce costs. Maintain high standards of customer service, resolving complaints and queries promptly. Collaborate with other departments to achieve business objectives and promote growth. Analyze performance metrics and identify areas for improvement. Job Requirements: Strong knowledge of banking operations, including cash handling and financial regulations. Excellent communication and interpersonal skills, with the ability to work effectively with customers and staff. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Proficient in Microsoft Office and banking software applications. Strong problem-solving skills, with the ability to think critically and make sound decisions. Ability to work independently and as part of a team, demonstrating a flexible and adaptable approach.

You will be responsible for building and maintaining strong relationships with both existing and prospective clients. Your main focus will be on identifying new partnership opportunities, ensuring tie-ups, and onboarding prospects. Meeting Sales, Revenue, and Product-wise targets of the designated region to drive profitable growth will be a key aspect of your role. Extensive travel across the allocated geography will be required, as you will be meeting partners and customers as per the pre-approved travel plan. Additionally, you will work closely with the middle management team of Partners for various business-related activities such as scheduling drives, RnR programs, claims settlement tracking, and policy cancellation refunds. Another important aspect of your role will be identifying and nurturing talent within the team to prepare them for career progression. You will also be responsible for resolving complaints and issues efficiently and in a timely manner. Some good-to-have competencies for this role include extensive business, marketing, and sales acumen, the ability to motivate the team, set realistic goals, and identify key areas for growth. Confident, driven, and enthusiastic individuals with decision-making ability, a sense of responsibility, planning, and organizational skills, as well as commercial acumen are encouraged to apply. Qualifications: - Bachelor's Degree About Us: At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. We provide a workplace focused on openness, inclusion, trust, and respect. With a wide range of roles available, we aim to help turn your passion into a rewarding profession. Liberty Mutual has been recognized as a Great Place to Work by Great Place to Work US for several years. We were also selected as one of the 100 Best Places to Work in IT on IDG's Insider Pro and Computerworld's 2020 list. Forbes has named us as one of America's Best Employers for Women, New Graduates, and Diversity. We are committed to diversity and inclusion, and we value your hard work, integrity, and commitment to make things better. Benefits: We put people first by offering benefits that support your life and well-being. To learn more about our benefit offerings, please visit our Benefits page. Location: Delhi, DL, India,

We are seeking a Customer Service Executive to join our team and play a crucial role in ensuring a positive customer experience. In this position, you will handle customer inquiries, address complaints, and assist in maintaining strong customer relationships. Your primary responsibilities will include responding to customer inquiries through various channels, providing accurate information on products and services, assisting customers with orders and returns, and updating customer information in our databases. You will also be responsible for following up with customers to ensure their issues are resolved satisfactorily. Key Responsibilities: - Respond to customer inquiries professionally and in a timely manner via phone, email, chat, or in person - Provide accurate information on products, services, pricing, and policies - Assist customers with service calls, order placement, tracking shipments, and handling returns or complaints - Record and update customer information in our internal databases - Follow up with customers to ensure their issues are addressed to their satisfaction - Collaborate with internal departments to resolve customer concerns effectively - Maintain a high level of product knowledge to offer expert guidance - Escalate unresolved issues to senior staff or management when necessary - Handle customer feedback and recommend process improvements for enhanced service delivery - Meet performance targets such as response time, resolution time, and customer satisfaction metrics This is a full-time, permanent position suitable for freshers. The benefits include cell phone reimbursement and health insurance. The work schedule is during the day shift, and proficiency in English and Hindi is preferred. The work location is in person. To inquire about this opportunity, please contact the employer at +91 9544350300.,

As a Dispatch Supervisor, your primary responsibility will be to oversee the activities of dispatch staff to ensure efficient and effective operations. You will work closely with drivers and field staff to provide them with accurate and timely information regarding their assignments. Planning and scheduling dispatch operations, such as routes and driver schedules, will be a key part of your role. Resolving any complaints or concerns raised by stores or staff related to dispatch services will also fall under your purview. Additionally, you will be responsible for training new dispatch personnel and providing ongoing training to existing staff. It will be essential to ensure that all dispatch operations comply with company policies and maintain accurate records of all activities, including routes, schedules, and incidents. You will be expected to implement strategies to enhance dispatch operations in areas such as efficiency, customer satisfaction, and safety. Analyzing data related to dispatch activities and preparing reports for management will be crucial in this role. Furthermore, you will need to ensure that all dispatch equipment is in proper working condition and arrange for maintenance or replacement when necessary. This is a full-time, permanent position with benefits such as provided food, health insurance, and Provident Fund. The work schedule will involve rotational shifts, and the work location will be in person.,

typically involves handling customer inquiries and resolving issues through online chat customer queries, providing product information, resolving complaints, and ensuring customer satisfaction.

As a housekeeping supervisor, your main responsibilities will include training and mentoring the housekeeping staff, managing the manpower effectively, and acting as the main point of communication between the field and the office. You will be responsible for resolving staff complaints and queries by coordinating with the office, as well as providing daily reports to the reporting manager. Additionally, you will be in charge of managing resources efficiently to ensure that all necessary materials and equipment are available when needed. This is a permanent position with benefits such as cell phone reimbursement, health insurance, and Provident Fund. The job requires working the morning shift in person at the designated work location.,

Respond to queries from customer through Call Chat & Email information & handle complaints regarding the products/services Understands customer queries & responds to it ensuring that all queries are answered Salary upto 35000 Call Nivedita 7317810475

Provide upscale guest service experiences Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures Promptly address guests’ requests Actively listen to and resolve complaints

- Respond to partners and end users via phone/email - Handle customer complaints calmly and professionally - Coordinate with departments to process orders and requests. - Liaise with auditors and address irregularities - Shift: UK Required Candidate profile - Experience: International voice process. - Skilled in handling difficult customers professionally - Proficient in Microsoft Office, especially Excel - Industry preference: Any or Telecom(prefer).