Planning & Installation Professional

You will be responsible for organizing training programs on Planning & Installation for all new dealers. It is essential to maintain profitability as per the costing provided by the sales team. Handling all major projects and ensuring they are completed within the agreed timelines is a key part of this role. You will need to visit all dealer jobs periodically to maintain the quality of Installation as per the standards set by the company. Training and developing the dealer team on all new products introduced will also be one of your tasks. Building and maintaining good relationships with key customers during the installation stage and collecting satisfaction letters is crucial. Preparing and providing necessary cost variance reports for all major jobs executed is a part of your responsibilities. Releasing timely work orders to dealers on NAD / Key customer jobs is also important. Submitting necessary documentations and bills to customers and ensuring timely collection is another aspect of this role. You will be required to provide continuous feedback on the product quality to the Product Managers and contribute to improvement efforts. Supporting Channel Partners with necessary spares during pre-commissioning failures is also part of the job. Preparing pre-commissioning failure reports to Quality / Factory and obtaining necessary credit to branch is essential. Claiming timely insurance on damaged machines delivered at warehouse/sites and following up for necessary settlement is also part of your duties. Ensuring credits for spares issued during pre-commissioning failure from the factory is crucial. Lastly, you will need to ensure there are no escalations, and in case of any escalations, resolve them at the earliest.,