3 Channel Support Jobs

Role & responsibilities - Customer Support 1. To give voice, chat and email Anydesk support to all franchisees 2. Provide training of the software application to franchisees and internal teams 3. Maintain support tracker of all the support handled on daily basis 4. Take regular feedback from franchisees on support and application 5. Escalate bugs and technical issues to the software vendor and get it fixed 6. Prepare SOP manuals for the usage of application 7. 1000 plus franchisees to be supported - average support per day will be 30 to 40 (highest) Role & responsibilities - tele- caller 1. Franchise Lead Tele-calling 2. Call leads on a daily basis (qualified leads will be provided) 3. Follow up with the leads

Client Acquisition & Business Development: Identify, prospect, and acquire new HNI and UHNI clients for PMS products through direct sales efforts, networking, and leveraging existing relationships with distributors/IFAs. Develop and execute strategic sales plans to achieve individual and team AUM (Assets Under Management) and revenue targets. Conduct market research to identify potential client segments and competitive landscape. Participate in client seminars, wealth management events, and industry conferences to generate leads and enhance brand visibility. Client Relationship Management: Build and nurture strong, long-lasting relationships with existing PMS clients, acting as their primary point of contact for all investment-related queries. Proactively engage with clients to understand their evolving financial needs, risk appetites, and investment objectives. Provide regular portfolio updates, performance reviews, and market insights to clients. Ensure high levels of client satisfaction and retention through personalized service and effective issue resolution. Product Knowledge & Advisory: Possess in-depth knowledge of various PMS strategies (e.g., discretionary, non-discretionary, active, passive) and other alternative investment products (e.g., AIFs, structured products). Effectively communicate complex investment concepts, market dynamics, and portfolio performance to clients in an understandable manner. Provide expert advice on asset allocation, portfolio diversification, and investment strategies aligned with client goals. Stay updated with market trends, economic indicators, and regulatory changes affecting the investment landscape. Channel Management & Support: Cultivate and strengthen relationships with channel partners, including distributors, IFAs, and wealth managers, to drive PMS product penetration and sales. Conduct regular training sessions and product presentations for channel partners to enhance their understanding of PMS offerings. Collaborate with internal sales teams and product teams to support channel partner initiatives.

Apply Here - https://emeritus.darwinbox.in/ms/candidate/careers/a6805e80fc1008 About Emeritus Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. Job Description Position Summary: An Executive Partner Support is involved in the pre-sales process & provides administrative support. They help channel teams to be more effective and help implement and execute day-to-day operations. Key Responsibilities: Channel Partner Coordination & Sales Management: Act as the first point of contact for all Channel Partners (CP) Educate Channel Partners about the product portfolio and services. Auditing the sales process of Channel Partners, including assessing call quality by Channel Partners Coordinating with the Channel Partner and students for all admission-related documentation and queries Conducting training sessions for Channel Partner counsellors at regular intervals Resolving all critical student cases and centre cases reported from various department Assists Channel Partner sales resources to sell to end-users Allocate leads to Channel Partners as per the agreed grid with the TM and AM/RM Ensuring leads are contacted by the Channel Partner and maintain a TAT (Turn Around Time) of 20 minutes. Manage walk-ins & counsel new registrations at the Regional Office Lead Management: Allocate leads to Channel Partners as per the agreed grid with the TM and AM/RM Ensuring leads are contacted by the Channel Partner and maintain a TAT (Turn Around Time) of 20 minutes. Manage walk-ins & counsel new registrations at the Regional Office. Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In press: https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/ emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)