6 Channel Support Jobs

You will be responsible for organizing training programs on Planning & Installation for all new dealers. It is essential to maintain profitability as per the costing provided by the sales team. Handling all major projects and ensuring they are completed within the agreed timelines is a key part of this role. You will need to visit all dealer jobs periodically to maintain the quality of Installation as per the standards set by the company. Training and developing the dealer team on all new products introduced will also be one of your tasks. Building and maintaining good relationships with key customers during the installation stage and collecting satisfaction letters is crucial. Preparing and providing necessary cost variance reports for all major jobs executed is a part of your responsibilities. Releasing timely work orders to dealers on NAD / Key customer jobs is also important. Submitting necessary documentations and bills to customers and ensuring timely collection is another aspect of this role. You will be required to provide continuous feedback on the product quality to the Product Managers and contribute to improvement efforts. Supporting Channel Partners with necessary spares during pre-commissioning failures is also part of the job. Preparing pre-commissioning failure reports to Quality / Factory and obtaining necessary credit to branch is essential. Claiming timely insurance on damaged machines delivered at warehouse/sites and following up for necessary settlement is also part of your duties. Ensuring credits for spares issued during pre-commissioning failure from the factory is crucial. Lastly, you will need to ensure there are no escalations, and in case of any escalations, resolve them at the earliest.,

As a Sales Regional Manager for SMT / Semiconductor market, your primary responsibilities will include: Sales Activity: - Identifying target key accounts in the management region and developing new opportunities through proactive communication with end customers and channels to drive revenue, market share, and margins. - Representing the company at market events and shows to showcase our products and enhance brand visibility. - Establishing and nurturing strategic partner relationships to foster business growth. Regional Market Analysis and Reporting: - Analyzing market data reports, collaborating internally, and networking information to identify competitive markets and opportunities. - Providing timely and accurate sales reports and forecasts, attending sales conference calls, and offering comprehensive market feedback to management. - Participating in industry functions, events, and conferences to share market insights and trends. Product Knowledge: - Maintaining a high level of technical product knowledge and competitive awareness. - Keeping abreast of technological advances and sharing knowledge with customers and distributors. - Developing distinct selling propositions and differentiators for our products. Channel Development and Support: - Demonstrating in-depth knowledge of our products and end customer processes to initiate value propositions and support channel penetration into key accounts. - Conducting demonstrations, sales training, and service training to enhance awareness and drive solution sales. Customer Service Management: - Handling customer service issues effectively to ensure the highest level of customer satisfaction and retention. Qualifications: - Possess a Bachelor's degree in engineering (Mechatronic / Electromechanical, Electrical / Electronic, Industrial) or related majors. - Excellent proficiency in oral and written English; proficiency in Mandarin is an added advantage. - Preferably have 5 years or more of experience in SMT-related equipment sales with a strong knowledge of SMT equipment, technology, and management. - Demonstrated business development skills, including prospecting and new account development. - A sales enthusiast who thrives on self-challenge, is proactive, goal-oriented, and self-driven. - Must be located in New Delhi/Noida. (Note: This job description is a summary of the key responsibilities and qualifications for the Sales Regional Manager position in the SMT / Semiconductor market.),

Languages to be known: English and Kannada (must) Hindi (preferable) UG Degree: Any degree Age: 24 to 35 years, Gender - Female Skill Requirements: Basic excel and MS word Job Responsibilities: 1. Good communication and Interpersonal skills 2. Basic knowledge in excel and word 3. Basic knowledge in tally/Accounts and MIS 4. Coordinate with franchises and trainers 5. Day-to-day channel/backend support

Role & responsibilities - Customer Support 1. To give voice, chat and email Anydesk support to all franchisees 2. Provide training of the software application to franchisees and internal teams 3. Maintain support tracker of all the support handled on daily basis 4. Take regular feedback from franchisees on support and application 5. Escalate bugs and technical issues to the software vendor and get it fixed 6. Prepare SOP manuals for the usage of application 7. 1000 plus franchisees to be supported - average support per day will be 30 to 40 (highest) Role & responsibilities - tele- caller 1. Franchise Lead Tele-calling 2. Call leads on a daily basis (qualified leads will be provided) 3. Follow up with the leads

Client Acquisition & Business Development: Identify, prospect, and acquire new HNI and UHNI clients for PMS products through direct sales efforts, networking, and leveraging existing relationships with distributors/IFAs. Develop and execute strategic sales plans to achieve individual and team AUM (Assets Under Management) and revenue targets. Conduct market research to identify potential client segments and competitive landscape. Participate in client seminars, wealth management events, and industry conferences to generate leads and enhance brand visibility. Client Relationship Management: Build and nurture strong, long-lasting relationships with existing PMS clients, acting as their primary point of contact for all investment-related queries. Proactively engage with clients to understand their evolving financial needs, risk appetites, and investment objectives. Provide regular portfolio updates, performance reviews, and market insights to clients. Ensure high levels of client satisfaction and retention through personalized service and effective issue resolution. Product Knowledge & Advisory: Possess in-depth knowledge of various PMS strategies (e.g., discretionary, non-discretionary, active, passive) and other alternative investment products (e.g., AIFs, structured products). Effectively communicate complex investment concepts, market dynamics, and portfolio performance to clients in an understandable manner. Provide expert advice on asset allocation, portfolio diversification, and investment strategies aligned with client goals. Stay updated with market trends, economic indicators, and regulatory changes affecting the investment landscape. Channel Management & Support: Cultivate and strengthen relationships with channel partners, including distributors, IFAs, and wealth managers, to drive PMS product penetration and sales. Conduct regular training sessions and product presentations for channel partners to enhance their understanding of PMS offerings. Collaborate with internal sales teams and product teams to support channel partner initiatives.

Apply Here - https://emeritus.darwinbox.in/ms/candidate/careers/a6805e80fc1008 About Emeritus Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. Job Description Position Summary: An Executive Partner Support is involved in the pre-sales process & provides administrative support. They help channel teams to be more effective and help implement and execute day-to-day operations. Key Responsibilities: Channel Partner Coordination & Sales Management: Act as the first point of contact for all Channel Partners (CP) Educate Channel Partners about the product portfolio and services. Auditing the sales process of Channel Partners, including assessing call quality by Channel Partners Coordinating with the Channel Partner and students for all admission-related documentation and queries Conducting training sessions for Channel Partner counsellors at regular intervals Resolving all critical student cases and centre cases reported from various department Assists Channel Partner sales resources to sell to end-users Allocate leads to Channel Partners as per the agreed grid with the TM and AM/RM Ensuring leads are contacted by the Channel Partner and maintain a TAT (Turn Around Time) of 20 minutes. Manage walk-ins & counsel new registrations at the Regional Office Lead Management: Allocate leads to Channel Partners as per the agreed grid with the TM and AM/RM Ensuring leads are contacted by the Channel Partner and maintain a TAT (Turn Around Time) of 20 minutes. Manage walk-ins & counsel new registrations at the Regional Office. Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In press: https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/ emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)