✅ About the Company: Live Eye Surveillance is a U.S.-based AI-driven remote monitoring company offering 24/7 surveillance services to commercial establishments across the United States. Our India operations power real-time monitoring, reporting, and technical coordination to maintain client security standards and service excellence. ✅ Role Overview: We are seeking an experienced and process-oriented Operations Manager to lead our Mohali-based surveillance control room. This role involves supervising multi-shift operations, managing team performance, optimizing workflows, ensuring SLA compliance, and acting as the escalation point for internal teams and U.S. clients. ✅ Key Responsibilities: Lead and manage day-to-day surveillance operations across shifts Oversee team leaders, customer care executives, and reporting staff Design and implement SOPs, performance benchmarks, and escalation processes Coordinate with the U.S. team for operational planning and client feedback Review surveillance logs and incident reports to ensure accuracy and timeliness Hire, train, and evaluate team performance; enforce discipline and attendance policies Maintain shift rosters, workload planning, and performance dashboards Ensure compliance with data confidentiality and security protocols Handle client escalations professionally and ensure swift resolution ✅ Candidate Requirements: 3–6 years of experience in operations management, preferably in BPO/KPO, surveillance, or ITES Strong leadership, people management, and communication skills Excellent analytical, process management, and escalation handling capability Comfortable working in night shifts aligned with U.S. time zones Proficient in basic reporting tools (Excel, CRM, Email communication) Educational Qualification: Graduate or Postgraduate in any discipline ✅ Work Schedule: 6 Days Working Night Shift (U.S. Shift) On-site Role in Karnal, Haryana Job Types: Full-time, Permanent Pay: ₹480,000.00 - ₹1,020,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Night shift Work Location: In person

Responsible for business development generation and conversion to achieve quarterly, yearly business targets. Strive to generate new business leads and convert them to enhance the existing client base. Should coordinate with the surveillance operations and technical support team daily for services improvement in the escalated portfolios and special attention to dedicated and critical client portfolios to reduce the attrition rate. Act as a Brand Ambassdor and proactively do the client relationship management for effective coordination with existing and potential Clients, Site Managers, internal\external stakeholders for overall service delivery and escalation management.

This role includes the following responsibilities and requirements: Architecture, design, development, debugging, documentation, and operation of large-scale systems designed for machine learning This includes distributed systems for data management and computation as well as web-oriented APIs and user interfaces Take pride and ownership in delivering delightful user experiences Lead other engineers and demonstrate best practices for software engineering Support and mentor junior engineers

Managing Service Delivery for Operations and Project Management, Client Relations, Daily Reports & MIS, Training & Development. Strive to provide best in class services to client and prioritise service requests initiated by clients. Interact with clients on regular intervals and check feedback\suggestions\area of improvements.

Client Relations & Escalation Management Operations &Project Management Interact with clients on regular intervals and check feedback\suggestions\area of improvements. Strive to provide best in class services to the clients and prioritise service requests initiated by clients. Update the client communication matrix on a regular basis. Keep the team updated for any of the update given by the internal or external stakeholders. Manage and resolve escalations received from clients at L1-L3 levels

Managing Service Delivery for Operations and Project Management, Client Relations, Daily Reports & MIS, Training & Development. • Strive to provide best in class services to client and prioritise service requests initiated by clients. • Interact with clients on regular intervals and check feedback\suggestions\area of improvements.

Researching, designing, implementing and managing software programs. Testing and evaluating new programs. Identifying areas for modification in existing programs and subsequently developing these modifications. Writing and implementing efficient code. Developing quality assurance procedures. Deploying software tools, processes and metrics. Maintaining and upgrading existing systems. Training users. Working closely with other developers, UX designers, business and systems analysts. Location-Remote,Karnal,Mohali

Researching, designing, implementing and managing software programs. Testing and evaluating new programs. Identifying areas for modification in existing programs and subsequently developing these modifications. Writing and implementing efficient code. Developing quality assurance procedures. Deploying software tools, processes and metrics. Maintaining and upgrading existing systems. Training users. Working closely with other developers, UX designers, business and systems analysts.

This role includes the following responsibilities and requirements: Architecture, design, development, debugging, documentation, and operation of large-scale systems designed for machine learning. This includes distributed systems for data management and computation as well as web-oriented APIs and user interfaces. Take pride and ownership in delivering delightful user experiences Lead other engineers and demonstrate best practices for software engineering Support and mentor junior engineers. Location - Remote.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. This role includes the following responsibilities and requirements: Architecture, design, development, debugging, documentation, and operation of large-scale systems designed for AWS, Full Stack, AI and Machine Learning. Location- Karnal,Mohali,Remote

Responsibilities: Attend online meetings with clients to analyze, troubleshoot and diagnose hardware problems. Actively update, maintain and monitor all aspects of computer networks. Install and configure computer systems and applications, CCTV Cameras, Networks. Respond to enquiries and assist in troubleshooting and resolving challenges. Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved. Assist management in creating training materials pertaining to troubleshooting and usage. Act as the initial point of contact for all technical system-related concerns from clients or other employees. Basic Qualifications: Must have Bachelors degree or above Industry-specific certification in relevant computer, networking required. 2-8 years of proven experience in a heavy customer focus position involving and technical knowledge of products and services. Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs. Extensive experience working with different operating systems. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Ability to prioritize and manage several milestones and projects efficiently. Professional written and interpersonal skills are essential when communicating with customers and clients. Experience installing and configuring computer systems and applications for a large company. Accept constructive criticism and customer feedback regarding their experience with software, hardware and IT services.

Responsibilities: Monitoring sites (Convenience stores, gas stations, etc.) for our end clients/customers. Assisting employees located overseas remotely via phone or camera. Creating reports for any suspicious activities for employees working at the remote site (overseas) or for customers present at the site. You will act as a virtual supervisor for the sites, in terms of assuring the safety of the employees located overseas and requesting them to complete assigned tasks. Generating videos of the incidents and assuring reports created by the analysts match the standards. Basic Qualifications: Graduated. Must have 2-4 years of experience working on large scale projects. Basic computer skills are required as 100% of our work is on computers. Good communication skills (English, Punjabi preferred). Self-learner. Shift Timings: Morning Shift 7am to 4 pm (Prefer Female & Male candidate) Evening Shift 2pm to 11pm (Prefer Female & Male candidate) Night Shift 10pm to 7am (Prefer Male candidate only)

Responsibilities: Monitoring performance and initiating action to strengthen results. Tracking and reporting scorecard results to senior management. Supporting problem resolution, decision-making and Conducting timely performance evaluations. Ensuring the employees are following the site policies, guidelines and procedures in the monitoring of the cameras. Managing a team of 4+ employees and ensuring that the team is meeting the desired standards & goals. Ensuring the protection for personnel and property on the client sites. Planning and goal-setting for future periods. Basic Qualifications: Must have Bachelor's degree or above. Must have 10-12 years of experience in management or supervisory positions. Computer skills are required as 100% of our work is on computers. Good communication skills (English, Punjabi preferred). Must be able to communicate in english. Team handling and conflicts resolution skills. Self-learner. Working hours will be 9 Hours.

Responsibilities: Work with company CEO and/or Director to strategically plan HR projects that will benefit the company and encourage more efficient and beneficial work from employees. Direct all hiring and training procedures for new employees. Monitor employee progress and keep up-to-date on the company climate and culture, ensuring it stays positive and productive. Coordinate and direct work activities for managers and employees. Regularly meet workers for progress reports and feedback, addressing any concerns or complaints they might have. Promote a positive and open work environment where employees feel comfortable speaking up about issues. Understand and abide by all applicable labour laws. Basic Qualifications: Bachelors Degree in HR/MBA in HR. 12+ years of management experience in HR Highly computer literate in Microsoft Suite (especially Excel) and various HR software programs including HRIS. Must be able to communicate in English. Expert stress management skills and ability to make important decisions under pressure. Attentive listener; understanding, empathetic, and personable. Working hours will be 9 Hours.

Responsibilities: KPIs Actions. Client Relations. Strive to provide best in class services to client and prioritise service requests initiated by clients. Update the client communication matrix on a regular basis. Keep the team updated for any of the update given by the stakeholders. Operations & Project Management. Assist Team Leaders in daily task. Delegate daily tasks to SPAs. Manage team of SPAs and assign them daily/monthly targets. Motivate SPAs and PAs in the team to achieve daily target and organisational goals. Meet the desired daily/monthly targets of team on a regular basis. Review the hourly/daily performance of team and work on area of improvements. Create roster of your team in order to minimize their day offs or their leave request. Send daily performance report to the stakeholders and HR. A text message should be sent across group for the day performance by end of the shift on a daily basis. Track the quality levels of team and work on the quality improvements. Daily Reports & MIS. Create daily reports; submit for review, share feedback with the team. Keep your reports up to date in the portal and send them via email on regular base. Complete the tasks assigned on ZOHO Projects and submit the report to your superior by the end of the shift. Training & Development. Identify training requirements of team members with respect to process and interpersonal skills required for business and overall development of team. Conducting training sessions of team members to improve their confidence, product knowledge, and communication skills. Work on process improvements and knowledge sharing among team through calibration sessions. MISC. High priority task should be completed first and regular tasks can be done afterwards. Any task assigned by stakeholders should be completed within timeline. Ensuring the employees are following the instructions given by the supervisors or the management. Always keep an eye on your team in terms of keeping the office decorum maintained. Ensure that the employees are adhering to company policies. Make sure that no employee is talking in any regional language other than English during your shift. Leads should complete minimum 9 hours of shift on daily basis without fail. Basic Qualifications: Must have Graduation or above. Must have 3-5 years of experience working on large scale projects. Basic computer skills are required as 100% of our work is on computers. Good communication skills (English, Punjabi preferred). Self-learner. Shift Timings: Morning Shift 7am to 4pm (Prefer Female & Male candidate) Evening Shift 2pm to 11pm (Prefer Female & Male candidate) Night Shift 10pm to 7am (Prefer Male candidate only)

Responsibilities: Monitoring sites (Convenience stores, gas stations, etc.) for our end clients/customers. Assisting employees located overseas remotely via phone or camera. Creating reports for any suspicious activities for employees working at the remote site (overseas) or for customers present at the site. You will act as a virtual supervisor for the sites, in terms of assuring the safety of the employees located overseas and requesting them to complete assigned tasks. Basic Qualifications: Must have 12th or Graduated or graduation pursuing. Must have 1-2 years of experience. Basic computer skills are required as 100% of our work is on computers. Good communication skills. Self-learner. Shift Timings: Morning Shift 7am to 3 pm (Prefer Female & Male candidate) Evening Shift 3pm to 11pm (Prefer Female & Male candidate) Night Shift 11pm to 7am (Prefer Male candidate only)

Responsibilities: Researching, designing, implementing and managing software programs. Testing and evaluating new programs. Identifying areas for modification in existing programs and subsequently developing these modifications. Writing and implementing efficient code. Developing quality assurance procedures. Deploying software tools, processes and metrics. Maintaining and upgrading existing systems. Training users. Working closely with other developers, UX designers, business and systems analysts. Basic Qualifications: Must have Degree in Computer Science or Computer Software Engineering 1-8 years of experience in software development. Front End: Html, CSS, Javascript, Angular. Back End: MySQL, Node.js, MongoDb, AWS. The ability to learn new technologies quickly. Good communication skills both written and verbal.

We are seeking a dedicated and detail-oriented Customer Care Executive to join our operations team in Mohali (Bestech Business Tower - Sector 66). This role is responsible for live monitoring of CCTV feeds, identifying unusual or suspicious activities, and ensuring timely reporting and escalation of incidents in line with company protocols. The ideal candidate will possess strong observational skills, a disciplined approach to work, and a commitment to maintaining high standards of security and operational efficiency. Key Responsibilities: Monitor real-time CCTV footage with precision and vigilance. Identify, assess, and report unusual activities or security incidents accurately and promptly. Document observations and maintain detailed daily incident logs. Coordinate with internal teams for escalations and incident resolution. Ensure compliance with data security and confidentiality policies. Maintain shift handover reports and adhere to established monitoring protocols. Candidate Requirements: Minimum educational qualification: 12th Pass (Graduation preferred) 0–1 year of experience in CCTV monitoring, control room operations, or related fields (Freshers are welcome) Basic proficiency in computer operations and typing Strong observational and analytical skills Ability to work night shifts and maintain consistent focus Professional attitude with a sense of responsibility and urgency Benefits: Competitive fixed salary with performance-based incentives Exposure to international (U.S.) security operations Structured shift schedule and professional work environment Opportunity for growth within a tech-enabled surveillance company

Company Description Live Eye Surveillance is a leading U.S.-focused remote monitoring and AI-powered surveillance company based in Seattle. We deliver intelligent security solutions for retail, quick-service restaurants (QSR), warehouses, and commercial properties. Our mission is to prevent crime through proactive, real-time protection using advanced IP camera systems, intelligent video analytics, and 24/7 human monitoring. Our in-house Video Management Software (VMS) platform ensures seamless monitoring, faster incident responses, and actionable reporting, enhancing operational efficiency and asset protection. Role Description This is a full-time on-site role for a Full Stack Developer, located in Karnal. The Full Stack Developer will be responsible for both front-end and back-end development tasks, including designing and building web applications, developing software solutions, and ensuring the integration of various web services. Day-to-day tasks will include collaborating with cross-functional teams, coding, debugging, and optimizing web applications to ensure performance, reliability, and scalability. Qualifications Skills in Front-End Development including proficiency in HTML, CSS (Cascading Style Sheets), and JavaScript Experience in Back-End Web Development, including server-side scripting and database management Knowledge and experience in Full-Stack Development and Software Development Strong problem-solving skills and a keen attention to detail Ability to collaborate effectively with cross-functional teams Excellent written and verbal communication skills Experience in the security and surveillance industry is a plus Bachelor's degree in Computer Science, Information Technology, or a related field

Company Description 🔹 About Us: Live Eye Surveillance is an AI-powered surveillance company delivering real-time, proactive monitoring services across the U.S. With our in-house VMS technology and intelligent alerting systems, we provide security solutions that prevent incidents before they occur. We are expanding rapidly and seeking a strategic and hands-on Workforce Development Manager to lead our workforce planning and optimization efforts. ⸻ 🔹 Role Summary: The Workforce Development Manager will be responsible for forecasting, resource planning, scheduling, and ensuring 24/7 operational coverage across all surveillance projects. This role will drive workforce strategies to optimize agent productivity, meet SLA targets, reduce shrinkage, and ensure compliance across shifts. The ideal candidate is analytical, organized, and has strong leadership in workforce management systems and real-time ops. ⸻ 🔹 Key Responsibilities: • Develop and implement workforce strategies to meet operational requirements for a 24x7 monitoring environment. • Create accurate short-term and long-term forecasts based on client load, seasonal demand, and historical data. • Lead a team of WFM Analysts, Schedulers, and RTAs to ensure optimal shift coverage and resource allocation. • Monitor real-time adherence, attendance, shrinkage, and productivity metrics. • Collaborate with HR and Operations to manage headcount planning, recruitment inputs, and training timelines. • Continuously improve scheduling algorithms and workforce models to reduce overtime and increase efficiency. • Own workforce reporting dashboards including utilization, SLA adherence, absenteeism, attrition trends, etc. • Serve as the point of contact for client capacity planning, reporting, and SLA performance updates. • Implement and maintain WFM tools/software (or optimize Excel-based tools in early stages). • Train and mentor WFM team members and build scalable SOPs for the department. ⸻ 🔹 Requirements: • Minimum 5 years of experience in Workforce Management, preferably in BPO, surveillance, or security operations. • Proven experience in forecasting, capacity planning, and scheduling. • Strong analytical skills and high proficiency in Excel/Google Sheets; WFM software (e.g., NICE, Verint, Kronos) is a plus. • Excellent communication, reporting, and stakeholder management skills. • Ability to work in rotational shifts and manage 24x7 teams. • Bachelor’s degree in Operations, Business Administration, Mathematics, or a related field. ⸻ 🔹 Preferred Qualifications: • Prior experience working in surveillance monitoring, command centers, or tech-enabled security operations. • Hands-on experience setting up WFM processes from scratch in a growing organization. • Familiarity with real-time dashboards and SLA tracking tools. ⸻ 🔹 What We Offer: • Opportunity to lead a mission-critical function in a fast-growing security tech company. • Competitive salary with performance incentives. • Modern workplace with high-growth culture. • Cross-functional exposure and direct impact on company KPIs.