Manager Operations (Night Shifts)

8 - 12 years

5 - 8 Lacs

Karnal

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Operations management client relationship management escalation management team management service delivery management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Relations & Escalation Management Operations &Project Management Interact with clients on regular intervals and check feedback\suggestions\area of improvements. Strive to provide best in class services to the clients and prioritise service requests initiated by clients. Update the client communication matrix on a regular basis. Keep the team updated for any of the update given by the internal or external stakeholders. Manage and resolve escalations received from clients at L1-L3 levels

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