Operations Manager

✅ About the Company: Live Eye Surveillance is a U.S.-based AI-driven remote monitoring company offering 24/7 surveillance services to commercial establishments across the United States. Our India operations power real-time monitoring, reporting, and technical coordination to maintain client security standards and service excellence. ✅ Role Overview: We are seeking an experienced and process-oriented Operations Manager to lead our Mohali-based surveillance control room. This role involves supervising multi-shift operations, managing team performance, optimizing workflows, ensuring SLA compliance, and acting as the escalation point for internal teams and U.S. clients. ✅ Key Responsibilities: Lead and manage day-to-day surveillance operations across shifts Oversee team leaders, customer care executives, and reporting staff Design and implement SOPs, performance benchmarks, and escalation processes Coordinate with the U.S. team for operational planning and client feedback Review surveillance logs and incident reports to ensure accuracy and timeliness Hire, train, and evaluate team performance; enforce discipline and attendance policies Maintain shift rosters, workload planning, and performance dashboards Ensure compliance with data confidentiality and security protocols Handle client escalations professionally and ensure swift resolution ✅ Candidate Requirements: 3–6 years of experience in operations management, preferably in BPO/KPO, surveillance, or ITES Strong leadership, people management, and communication skills Excellent analytical, process management, and escalation handling capability Comfortable working in night shifts aligned with U.S. time zones Proficient in basic reporting tools (Excel, CRM, Email communication) Educational Qualification: Graduate or Postgraduate in any discipline ✅ Work Schedule: 6 Days Working Night Shift (U.S. Shift) On-site Role in Karnal, Haryana Job Types: Full-time, Permanent Pay: ₹480,000.00 - ₹1,020,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Night shift Work Location: In person