Job Overview Biorev is hiring a skilled and passionate Senior Recruiter to join our internal HR team. This role will lead hiring across IT, Non-IT, Operations, and Support functions for various verticals including Biorev Studios, Biorev Technology, Biorev Digital, and our HVAC division. The candidate will also coordinate with recruitment agencies and be responsible for maintaining an efficient and transparent hiring pipeline. This is an onsite position based in Mohali, and requires prior experience in end-to-end recruitment, excellent stakeholder management skills, and the ability to juggle multiple open roles with ownership and speed. Job Details Job Type: Full-time Location: Mohali, Punjab (100% Onsite) Shift: Mid/Afternoon Shift Working Days: 6 days a week (Alternate Saturdays Off) Salary: ₹30,000 – ₹40,000/month or as per industry standards Key Responsibilities Lead end-to-end recruitment for IT roles (ReactJS, Laravel, DevOps, QA, etc.) and Non-IT roles (Sales, Designers, Call Center, Project Management). Collaborate with department heads to define role requirements and hiring timelines. Draft and publish effective job descriptions on platforms like Naukri, LinkedIn, and others. Perform initial screening and shortlisting based on technical fit, communication, and mindset. Handle salary negotiation, offer management, and onboarding coordination. Coordinate with external recruitment agencies, share job briefs, and track performance. Maintain and update ATS/CRM tools and hiring dashboards. Track and improve hiring KPIs like time-to-fill, offer-to-join ratio, and quality of hire. Act as a brand ambassador for Biorev's hiring standards and candidate experience. Required Skills & Qualifications 3–6 years of experience in recruitment (IT & Non-IT), either in-house or agency. Sound understanding of the full hiring lifecycle and job market trends. Excellent communication, sourcing, negotiation, and stakeholder coordination skills. Experience working with job boards, LinkedIn Recruiter, and Boolean sourcing. Familiarity with ATS tools, hiring trackers, and Google Workspace/Excel. Ability to work under pressure and prioritize urgent closures. A high degree of ownership, agility, and professionalism. Show more Show less

```html About the Company We are looking for a proactive, process-oriented, and people-focused Assistant Manager to join our HVAC Call Center operations. This role requires strong team management skills, process compliance, coordination across functions, and performance improvement focus. The ideal candidate will assist in overseeing day-to-day operations, managing internal performance metrics, streamlining back-office functions, and supporting the Operations Manager in ensuring service excellence for our US-based HVAC business. About the Role Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations, including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, ServiceTitan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction, aligning with One Hour’s brand promise. Visit www.onehourairfrisco.com for more information. Responsibilities Assist in day-to-day operations and workforce planning for the HVAC call center team Oversee scheduling, shift rosters, and attendance in coordination with Team Leads Supervise the performance of back-office agents, including CSRs, appointment setters, and QA staff Track and analyze key KPIs: AHT, CSAT, FCR, appointments booked, invoice accuracy, and QA scores Work with the Quality team to review audit reports and implement performance improvement plans Liaise with US-based technicians or managers for escalations, scheduling gaps, or process clarifications Support hiring, onboarding, and training of new joiners in coordination with HR and Trainers Own reporting and documentation for internal operations and management reviews Recommend and drive improvements in CRM usage, reporting, scripts, and customer interactions Escalate process breakdowns and support in crisis resolution (missed calls, appointment errors, etc.) Monitor adherence to SOPs, call handling protocols, and membership policies Collaborate with cross-functional teams including QA, Training, and Tech Support for seamless workflow Represent the Operations Manager in internal huddles, reviews, or while interacting with US counterparts when delegated Qualifications Educational Qualification: Graduate & above 5-7 years of experience in BPO/Call Center operations, preferably in HVAC/home services/US-based processes At least 2-5 years in a supervisory or team lead/AM role managing a team of agents Strong analytical skills and a hands-on approach to team performance tracking Experience working night shifts and managing US process dynamics Excellent verbal and written communication skills Proficient in Google Sheets, Excel, and CRM platforms (e.g., ServiceTitan, Zoho, Salesforce) Ability to thrive under pressure and manage team dynamics Preferred Skills Prior experience in HVAC, plumbing, or home services domain Familiarity with Rilla Voice AI, Dialpad, or similar tools for call monitoring Knowledge of call center metrics and quality standards (CSAT, FCR, QA Score, AHT, etc.) Exposure to remote team management or cross-shift handover protocols US client process experience in a back-office or voice support function Pay range and compensation package Location: Mohali Type: In-house, Full-time Package: Starting at ₹55,000/month (depending on experience) Appointment Letter: 11-month renewable contract with Biorev LLC Website: onehourairfrisco.com Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices. ``` Show more Show less

Assistant Manager – Back Office Operations (HVAC LOB Line of Business) Location: Mohali (100% On-site) Shift: US Shift (4:30pm - 6:30am IST) with All Saturdays working during Summers Background: This role is pivotal in driving operational efficiency and customer experience for our HVAC business. The Assistant Manager will lead the back office operations for our HVAC division, managing various customer-facing and internal processes that ensure smooth day-to-day functioning. They will be the backbone of support for technicians in the field , the customer service team , and internal performance and training functions. This is not a call center management role . We are not seeking someone with a BPO or inbound sales/call center background. Instead, this is an operations-heavy position that requires someone with strong leadership, cross-functional coordination, and project ownership capabilities. Key Responsibilities: 1. Customer Operations Management Oversee inbound customer requests and ensure timely resolution of queries. Coordinate escalations and track ticket resolution metrics. Monitor and audit quality of inbound calls (agents as well as technicians). Improve NPS, CSAT, and other customer experience KPIs. 2. Field Technician Coordination Maintain real-time communication with HVAC technicians in the field. Track service schedules, delays, escalations, and real-time updates. Verify technician reporting, appointments, and service completion logs. 3. Procurement and Inventory Monitoring Coordinate with vendors to purchase HVAC equipment, parts, and tools. Track delivery timelines, backorders, and vendor performance. Maintain purchase logs and follow procurement SOPs. 4. Loyalty Program and Service Protocol Management Ensure adherence to internal service protocols and procedures. Administer and track customer loyalty program benefits and rewards. Maintain documentation of recurring customer servicing activities. 5. Performance & Incentive Tracking Calculate and process field technician commissions and incentive payouts. Monitor and process internal bonuses for agents and back office personnel. Maintain detailed records and ensure timely disbursals. 6. Training and Quality Control Lead daily scrum and huddle meetings for team alignment. Conduct call quality audits (both agent and technician calls). Monitor adherence to training protocols and process documentation. Identify process gaps and recommend improvements. Who We’re Looking For: A dynamic, process-oriented professional with strong project management and people handling skills. Someone who thrives in a structured environment and can still adapt quickly to the daily operational needs of a field-intensive business. Must be comfortable with data-driven decision-making , reporting, and handling escalations. Able to manage multiple small processes simultaneously and ensure compliance and quality control across all of them. Preferred Qualifications: 4–8 years of relevant experience in back office operations, customer success, or service-based business operations . Background in industries like HVAC, field service, logistics, healthcare, or repair & maintenance is preferred. Strong knowledge of Microsoft Excel, ticketing systems (like ServiceTitan or Zoho), and CRM tools. Experience with daily operational reporting , SOP management, and performance-based tracking. Exclusions: No candidates from pure call center/BPO backgrounds. We do not require telecalling experience —this is not a tele-sales, BPO manager, or customer care role . Focus is on operations , not just managing customer calls. If you're ready to lead behind the scenes and drive real operational impact—this is your chance to be the force that keeps everything running smoothly. Apply now and help shape the backbone of our field operations!

Position Summary Biorev is seeking a detail-oriented, process-driven Client Success Executive – Project Management who will support and execute 3D visualization projects across US client accounts. This is an entry-level role ideal for freshers or junior professionals eager to build a career in project management, with willing to adapt strong exposure to architectural visualization, quality control, international collaboration and project lifecycle ownership. The selected candidate will work closely with internal QC teams, 3D visualization artists and project managers to ensure timely, high-quality and process-adherent project execution. Title : Client Success Executive – Project Management Location : Mohali Sector 67 (100% Onsite) Shift : US Shift (6:30pm - 3:30am IST) Weekly Offs: Sundays fixed off/ Alternate Saturdays off Key Responsibilities 1. Project Intake, Planning & Preparation Assess the project files and information. Understand and define project scope, expected deliverables and quality benchmarks. Assist in preparing project schedules, defining milestones, and aligning turnaround times (TAT). 2. Execution & Coordination Assign 3D viz artists based on project type, quality expectations, skill alignment and availability. Ensure all artists receive clear, complete and timely briefing documents. Coordinate project progress across stages & maintain real-time communication with visualizers, ensuring timelines and revisions are managed efficiently. Liaise with internal QC team for technical guidance, quality reviews and project escalations. 3. Quality Oversight & Feedback Management Proactively conduct quality checks before client delivery. Document internal and client feedback per version with precise instructions and ensure implementation. Minimize revision loops through process rigor and clear communication. Maintain standardized records of all client revisions, project history and improvement actions. 4. Project Delivery & Closure Share finalized deliverables with the client following internal approvals. Collect and organize files for backup prior to project closure. Log final delivery status and obtain closure confirmation. 5. Record Keeping & Documentation Maintain project-level documentation 6. Monitoring, Reporting & Escalation Monitor individual project progress, visualizer performance, and delivery bottlenecks. Report weekly updates and red flags to Project Managers with corrective suggestions. Maintain real-time data on TAT adherence, client response timelines, and revision quality. Escalate any deviation from SOPs, scope misalignment, or quality lapses per escalation protocol. Required Qualifications Bachelor’s Degree (Architecture, Engineering, Management or related field preferred). 0–2 years of professional experience; freshers are encouraged to apply. High level of accountability, ownership and a structured approach to task execution. Strong verbal and written communication skills. Basic understanding or keen interest in 3D architectural visualization workflows. Ability to handle multiple projects simultaneously under minimal supervision.

Title : Quality Check Representative Location : Mohali Sector 67 (100% Onsite) Shift : US Shift (6:30pm - 3:30am IST) Weekly Offs: Sundays fixed off/ Alternate Saturdays off Job Overview Biorev is hiring a Quality Check Representative with a strong background in 3D architectural visualization and an eye for excellence. The candidate will be responsible for reviewing both interior and exterior 3D renders , identifying technical or artistic issues, and delivering precise, actionable feedback to ensure top-quality outputs. You will be working on US-based architectural rendering projects , and thus must be capable of interpreting architectural drawings, visual references, and CAD inputs with accuracy and speed. Ideal candidates are detail-oriented, proactive, excellent communicators, and capable of collaborating with both internal teams and external freelancers in a structured, professional environment. Key Responsibilities Conduct comprehensive quality reviews of 3D renders (interiors and exteriors) based on technical, artistic, and project-specific standards. Use checklists and documentation templates to ensure uniform QC and traceable feedback records. Detect errors in materials, lighting, composition, modelling, and post-production , and provide clear, annotated correction guidelines. Read and interpret AutoCAD architectural drawings to verify dimensions, wall thickness, ceiling heights, furniture placements, and material types in the render. Participate in the Quality Audit Process , contributing to freelancer evaluations and quality trend reports. Required Qualifications: Software Proficiency (Minimum Required Versions): 3ds Max 2021 or above Corona Renderer 8 or above V-Ray 6 or above Photoshop 2021 or above AutoCAD 2021 or above (must be able to read and interpret architectural 2D drawings) Familiarity with Forest Pack 6+ and Phoenix FD Additional Requirements: 1–3 years of hands-on experience in architectural rendering and visualization Excellent command of lighting, materials, modelling accuracy , and render optimization principles Ability to deliver clear and structured feedback using professional communication practices Familiarity with post-production workflows , render passes, and composite layer systems in Photoshop Strong English communication skills (written and verbal), especially for international coordination Got an eye for detail? Apply now! Be the quality backbone of stunning US-based renders!

The Assistant Manager Back Office Operations (HVAC LOB Line of Business) role based in Mohali (100% On-site) during US Shift (4:30pm - 6:30am IST) is crucial for enhancing operational efficiency and customer experience within the HVAC business division. As the Assistant Manager, you will be responsible for overseeing various customer-facing and internal processes to ensure seamless day-to-day operations. Your role will involve providing essential support to field technicians, customer service teams, and internal performance and training functions. Your primary responsibilities will include: - Managing customer operations by handling inbound requests, coordinating escalations, and monitoring call quality to enhance customer experience metrics. - Facilitating real-time communication with HVAC technicians in the field, tracking service schedules, and verifying service completion logs. - Coordinating procurement activities with vendors for HVAC equipment, parts, and tools, and maintaining purchase logs. - Administering loyalty programs, tracking customer servicing activities, and managing internal performance incentives. - Leading team meetings, conducting call quality audits, monitoring training adherence, and identifying process improvements. We are seeking a dynamic individual with strong project management, leadership, and adaptability skills. The ideal candidate should have at least 4-8 years of relevant experience in back office operations, customer success, or service-based business operations, preferably in industries like HVAC, field service, logistics, healthcare, or repair & maintenance. Proficiency in Microsoft Excel, ticketing systems (e.g. ServiceTitan or Zoho), and CRM tools is essential. Experience in operational reporting, SOP management, and performance tracking is highly desirable. Candidates with a background in call center/BPO roles or tele-sales positions are not suitable for this position. This role is focused on operations management rather than customer call handling. If you are ready to make a significant impact on field operations and thrive in a structured yet adaptable environment, we encourage you to apply and be a key contributor to our operational success.,