Responsibilities About the team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Content that Content Moderator interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing :- Ensuring legal compliance and safety of content uploaded to the platform (please note that this position involves exposure to disturbing and potentially harmful content). Responsible for the development, improvement, and maintenance of standards for the security of our online communities. Improving the content management strategy for short video platforms. Responsible for coordinating with supervising departments for timely management of content that violates our policies. Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. Resilience and commitment to self-care to manage the emotional demands of the role. Qualifications Minimum Qualifications Fluency in English and Nepali is required. English will be utilized as the primary language for work. Familiarity with the Internet and local laws/policies/regulations. Possessing cultural sensitivity and an understanding of global/regional current affairs. Being an active user and having an interest in short video platforms. Preferred Qualifications Have completed a Bachelor's degree or above. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Show more Show less

Responsibilities About Trust & Safety Team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What Will I be bring ? Please Note That This Position Involves Exposure To Sensitive Content, Including But Not Limited To Vulgar Content, Violence, Pornography, And Fake News. Moreover, Below Are The Regular Responsibilities Expected From This Role, It Includes And Is Not Limited To: Perform daily audit on the internal system Provide analysis of errors and feedback to the bpo/in-house teams Create effective training plans to deliver policy and process training to in-house and external teams Provide support on policy/quality related questions on real-time basis Responsible for guiding new joiners in order to achieve ramp up targets and monitor their productivity targets Work closely with overseas quality analysts to discuss RCA and project plans for the BPO teams Conduct in-depth root cause analysis to understand the reasons for errors and prepare effective action plans to reduce the error rate Identify potential errors or loopholes in existing policy descriptions and share suggestions to improve them Suggest new additions to the policy and optimize the existing process and tools used Qualifications Minimum qualifications Bachelors degree and above or equivalent working experience in a short video product user industry. At least 1-year QA or relevant experience in trust and safety or policy in a major tech or media company. Demonstrate a broad understanding of business needs, and strategic thinking skills. Familiar with the business logic of labeling and working mode of upstream and downstream teams. Familiar with machine learning and content understanding. Comfortable reporting to, or collaborating with, all levels of management & broader stakeholders. Preferred Qualifications Familiar with Microsoft Office Suite (PPT / Excel / Word) An understanding of tools such as the Working Hours tool, and Data visualization are an advantage Knowledge of MS office tools such as documents, excel and power point Have a demonstrated ability to make good decisions in complex situations A quick learner who can learn new tools and skills quickly in a fast-faced environment Strong presentation and meeting felicitations skills with strong cross-cultural communication and interpersonal skills A passion for helping others to grow, and a willingness to step beyond your comfort zone. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Show more Show less

Responsibilities About Trust & Safety Team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What Will I be bring ? Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news. Moreover, below are the regular responsibilities expected from this role, it includes and is not limited to: - Perform daily audit on the internal system - Provide analysis of errors and feedback to the bpo/in-house teams - Create effective training plans to deliver policy and process training to in-house and external teams - Provide support on policy/quality related questions on real-time basis - Responsible for guiding new joiners in order to achieve ramp up targets and monitor their productivity targets - Work closely with overseas quality analysts to discuss RCA and project plans for the BPO teams - Conduct in-depth root cause analysis to understand the reasons for errors and prepare effective action plans to reduce the error rate - Identify potential errors or loopholes in existing policy descriptions and share suggestions to improve them - Suggest new additions to the policy and optimize the existing process and tools used Qualifications Minimum qualifications - Bachelors degree and above or equivalent working experience in a short video product user industry. - At least 1-year QA or relevant experience in trust and safety or policy in a major tech or media company. - Demonstrate a broad understanding of business needs, and strategic thinking skills. - Familiar with the business logic of labeling and working mode of upstream and downstream teams. - Familiar with machine learning and content understanding. - Comfortable reporting to, or collaborating with, all levels of management & broader stakeholders. Preferred qualifications - Familiar with Microsoft Office Suite (PPT / Excel / Word) - An understanding of tools such as the Working Hours tool, and Data visualization are an advantage - Knowledge of MS office tools such as documents, excel and power point - Have a demonstrated ability to make good decisions in complex situations - A quick learner who can learn new tools and skills quickly in a fast-faced environment - Strong presentation and meeting felicitations skills with strong cross-cultural communication and interpersonal skills - A passion for helping others to grow, and a willingness to step beyond your comfort zone. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​ Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​ As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ Diversity & Inclusion​ ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​ We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​ Show more Show less

Responsibilities About Trust & Safety Building a world where people can safely discover, create and connect The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community, It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals, About The Program We are looking for talented individuals to join our ByteDance Apprenticeship Program in 2025 Our apprenticeships offer recent graduates valuable industry exposure and hands-on experience Watch your ambitions come to life as you explore endless opportunities at ByteDance Applications will be reviewed on a rolling basis, so we encourage you to apply early, Program Duration: 12 Months Available Positions The position assigned will depend on the interview outcome and availability, Moderation Analyst Apprentice Program Quality Analyst Apprentice Program Responsibilities Adapt quickly to changing priorities and respond efficiently to daily tasks and challenges, maintaining flexibility and focus under pressure, Manage multiple tasks simultaneously, ensuring timely completion while maintaining high attention to detail and quality, Collaborate with stakeholders across teams to build relationships, contribute to projects, and support team goals, Assist in problem-solving and troubleshooting by contributing ideas and supporting the resolution of challenges that arise, Communicate effectively with various teams and individuals, ensuring clear and professional interactions, Qualifications Minimum Qualifications Completion of a Bachelor's degree, Fluency in English is required English will be utilized as the primary language for work, Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace, Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams, Strong attention to detail with the ability to work with data and reports, Comfortable collaborating as a team player in a global team and managing multiple projects simultaneously, Preferred Qualifications Proactive learner, agile-minded, and resourceful in problem solving, Have knowledge and awareness of the online entertainment and media industry, mobile web videos and content, and popular culture, By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs bytedance /en/legal/privacy, If you have any questions, please reach out to us at apac-earlycareers@bytedance , Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content, Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission Our innovative products are built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible Together, we create value for our communities, inspire creativity and enrich life a mission we work towards every day, As ByteDancers, we strive to do great things with great people We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users When we create and grow together, the possibilities are limitless Join us, Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives Our platform connects people from across the globe and so does our workplace At ByteDance, our mission is to inspire creativity and enrich life To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach We are passionate about this and hope you are too, Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining, We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach,

Responsibilities About Trust & Safety Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. About The Program We are looking for talented individuals to join our ByteDance Apprenticeship Program in 2025. Our apprenticeships offer recent graduates valuable industry exposure and hands-on experience. Watch your ambitions come to life as you explore endless opportunities at ByteDance. Applications will be reviewed on a rolling basis, so we encourage you to apply early. Program Duration: 12 Months Available Positions The position assigned will depend on the interview outcome and availability. Human Resources Business Partner Apprentice Workforce Management Apprentice Wellbeing Operations Apprentice Responsibilities Adapt quickly to changing priorities and respond efficiently to daily tasks and challenges, maintaining flexibility and focus under pressure. Manage multiple tasks simultaneously, ensuring timely completion while maintaining high attention to detail and quality. Collaborate with stakeholders across teams to build relationships, contribute to projects, and support team goals. Assist in problem-solving and troubleshooting by contributing ideas and supporting the resolution of challenges that arise. Communicate effectively with various teams and individuals, ensuring clear and professional interactions. Qualifications Minimum Qualifications Have completed a degree/diploma in Human Resources, Management, Business Administration, Psychology, Communication, or a related field. Fluency in English is required. English will be utilized as the primary language for work. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace. Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams. Strong attention to detail with the ability to work with data and reports. Comfortable collaborating as a team player in a global team and managing multiple projects simultaneously. Preferred Qualifications Proactive learner, agile-minded, and resourceful in problem solving. Have knowledge and awareness of the online entertainment and media industry, mobile web videos and content, and popular culture. Familiarity with HR software (e.g., Workday, SAP SuccessFactors) or design tools such as Canva, Adobe Creative Suite, etc. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs.bytedance.com/en/legal/privacy. If you have any questions, please reach out to us at apac-earlycareers@bytedance.com. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Show more Show less

Responsibilities Team Introduction The Legal and Secretarial function at ByteDance India comprises a lean team of high caliber individuals. The mission of this team is to help ensure growth of ByteDance business in the South Asia and Middle East regions. The team also supports cross functional collaboration in areas such as policy, corporate governance, privacy, tax, treasury and finance. As a closely knit team, we aim to develop individual members into general corporate advisory and at the same time give them exposure to specialized legal expertise across this region. This is a 12 month full-time contract role (renewable) will be based in Gurgaon, India . Responsibilities - Assist in Conduct of Board Meetings, AGM, and any other internal meetings including preparation, circulation of agenda and holding such meetings in a timely manner. - Preparation of minutes, various statutory registers and records. Preparation of Directors report and its attachments, corporate governance report, Annual Report, etc. - As a Key Managerial Personnel, he/she will be responsible for efficient administration of the organisations compliance with the provisions of the Companies Act and other statutes and bye-laws of the organization. - Ensure Statutory Compliance under Companies Act, RBI, FEMA, FLA regulations, FDI guidelines, Securities law, Taxation and Labour laws and other regulations governing the Company and its business. - Maintain statutory records & registers, prepare and file necessary documents, legal filing, license application, e-forms and returns as required under the Companies Act and other Statutory Acts. - Draft and negotiate agreements, and other legal documents to ensure the company's interests are protected. - Assist, monitor and advise the organization in ensuring good corporate governance and compliance while working closely with internal stakeholders from Tax, Treasury, Finance functions, Statutory, Internal Auditors. - Conduct legal compliance and corporate governance training for internal teams, promoting a culture of compliance across the organization - Liaison and follow up with regulatory authorities / external agencies like Ministry of Corporate Affairs, Registrar of Companies, RBI and other Government departments on behalf of the organization - Supporting various license applications and periodic renewals and compliance - Research and evaluate different risk factors regarding business decisions and operations and keep up to date with respect to latest legislations - Any other responsibility as assigned by the Company from time to time. Qualifications Minimum Qualifications - Qualified Company Secretary from the Institute of Company Secretaries of India - Relevant Experience working as a Company Secretary with a reputed organization Preferred Qualifications - LL.B from a leading university - Extensive knowledge of corporate law and secretarial matters - Extensive knowledge and experience in Compliance and Corporate Governance matters - Excellent analytical and communication (both written and verbal) skills, proficiency in using the MCA portal and other compliance/regulatory related platforms - Strong collaboration, documentation, presentation, and communication skills - Strong sense of problem solving and proactive work ethic About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​ Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​ As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ Diversity & Inclusion​ ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Show more Show less

Responsibilities About Trust & Safety Team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What Will I be bring ? Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news. Moreover, below are the regular responsibilities expected from this role, it includes and is not limited to: - Perform daily audit on the internal system - Provide analysis of errors and feedback to the bpo/in-house teams - Create effective training plans to deliver policy and process training to in-house and external teams - Provide support on policy/quality related questions on real-time basis - Responsible for guiding new joiners in order to achieve ramp up targets and monitor their productivity targets - Work closely with overseas quality analysts to discuss RCA and project plans for the BPO teams - Conduct in-depth root cause analysis to understand the reasons for errors and prepare effective action plans to reduce the error rate - Identify potential errors or loopholes in existing policy descriptions and share suggestions to improve them - Suggest new additions to the policy and optimize the existing process and tools used Qualifications Minimum qualifications - Bachelors degree and above or equivalent working experience in a short video product user industry. - At least 1-year QA or relevant experience in trust and safety or policy in a major tech or media company. - Demonstrate a broad understanding of business needs, and strategic thinking skills. - Familiar with the business logic of labeling and working mode of upstream and downstream teams. - Familiar with machine learning and content understanding. - Comfortable reporting to, or collaborating with, all levels of management & broader stakeholders. Preferred qualifications - Familiar with Microsoft Office Suite (PPT / Excel / Word) - An understanding of tools such as the Working Hours tool, and Data visualization are an advantage - Knowledge of MS office tools such as documents, excel and power point - Have a demonstrated ability to make good decisions in complex situations - A quick learner who can learn new tools and skills quickly in a fast-faced environment - Strong presentation and meeting felicitations skills with strong cross-cultural communication and interpersonal skills - A passion for helping others to grow, and a willingness to step beyond your comfort zone. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​ Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​ As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ Diversity & Inclusion​ ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​ We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​

Responsibilities About Trust & Safety Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. About The Program We are looking for talented individuals to join our ByteDance Apprenticeship Program in 2025. Our apprenticeships offer recent graduates valuable industry exposure and hands-on experience. Watch your ambitions come to life as you explore endless opportunities at ByteDance. Applications will be reviewed on a rolling basis, so we encourage you to apply early. Program Duration: 12 Months Available Positions The position assigned will depend on the interview outcome and availability. Human Resources Business Partner Apprentice Workforce Management Apprentice Wellbeing Operations Apprentice Responsibilities Adapt quickly to changing priorities and respond efficiently to daily tasks and challenges, maintaining flexibility and focus under pressure. Manage multiple tasks simultaneously, ensuring timely completion while maintaining high attention to detail and quality. Collaborate with stakeholders across teams to build relationships, contribute to projects, and support team goals. Assist in problem-solving and troubleshooting by contributing ideas and supporting the resolution of challenges that arise. Communicate effectively with various teams and individuals, ensuring clear and professional interactions. Qualifications Minimum Qualifications Have completed a degree/diploma in Human Resources, Management, Business Administration, Psychology, Communication, or a related field. Fluency in English is required. English will be utilized as the primary language for work. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace. Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams. Strong attention to detail with the ability to work with data and reports. Comfortable collaborating as a team player in a global team and managing multiple projects simultaneously. Preferred Qualifications Proactive learner, agile-minded, and resourceful in problem solving. Have knowledge and awareness of the online entertainment and media industry, mobile web videos and content, and popular culture. Familiarity with HR software (e.g., Workday, SAP SuccessFactors) or design tools such as Canva, Adobe Creative Suite, etc. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs.bytedance.com/en/legal/privacy. If you have any questions, please reach out to us at apac-earlycareers@bytedance.com. Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Customer Support Specialist (User Support) - Gurgaon Gurgaon Regular Operations - Customer Service Job ID: A32680 Responsibilities About the Team As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience. This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users. Responsibilities - Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries. - Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users. - Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform. - Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring. - Escalate risky issues to responsible teams in a timely way and follow up the whole process. - Conduct initial triage and fact identification. Qualifications Minimum Qualifications - Proficient in both written and verbal English communication. - Demonstrated ability in problem-solving and root cause analysis. - Strong attention to detail when handling customer inquiries via chat and email. - Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce). - Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA. - Ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction. Preferred Qualifications - 1 years of experience in a customer service or support role, preferably in a digital or tech environment. - Familiarity with CRM tools and escalation processes. - Track record of resolving complex customer issues with minimal supervision. - Experience working in a KPI-driven environment with a focus on continuous improvement. - Strong interpersonal skills and the ability to work collaboratively across teams. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Responsibilities About the Team As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience. This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users. Responsibilities - Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries. - Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users. - Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform. - Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring. - Escalate risky issues to responsible teams in a timely way and follow up the whole process. - Conduct initial triage and fact identification. Qualifications Minimum Qualifications - Proficient in both written and verbal English communication. - Demonstrated ability in problem-solving and root cause analysis. - Strong attention to detail when handling customer inquiries via chat and email. - Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce). - Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA. - Ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction. Preferred Qualifications - 1 years of experience in a customer service or support role, preferably in a digital or tech environment. - Familiarity with CRM tools and escalation processes. - Track record of resolving complex customer issues with minimal supervision. - Experience working in a KPI-driven environment with a focus on continuous improvement. - Strong interpersonal skills and the ability to work collaboratively across teams. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​ Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​ As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ Diversity & Inclusion​ ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​ We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​

QA Live - Nepali Speaker (Gurgaon) Gurgaon Regular Operations Job ID: A166819 Responsibilities About the team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. About the position It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities - Responsible for monitoring live video content quality to ensure community ecological security. - Thorough data analysis, feedback problems & handle necessary escalation and form a quality inspection report. - Work closely & hand in hand with other departments to respond immediately to relevant operation's needs. - Participate in the development of quality inspection standards and continuously optimize the process and system platform. Qualifications Minimum Qualifications - Bachelor's degree or above - Excellent language skills (English and NP) Might need an additional language assessment round - In-depth contact with local customs and culture is highly sensitive to social news. - Possess strong learning ability, cross-department communication and collaboration skills. - Able to work under minimal supervision and have strong logic/ common sense related to job nature. Preferred Qualifications - Familiar with office software such as Excel, Word, etc. Data processing experience and other data analysis capabilities are preferred. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

QA Live - Nepali Speaker (Gurgaon) Gurgaon Regular Operations Job ID: A166819 Responsibilities About the team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. About the position It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities - Responsible for monitoring live video content quality to ensure community ecological security. - Thorough data analysis, feedback problems & handle necessary escalation and form a quality inspection report. - Work closely & hand in hand with other departments to respond immediately to relevant operation's needs. - Participate in the development of quality inspection standards and continuously optimize the process and system platform. Qualifications Minimum Qualifications - Bachelor's degree or above - Excellent language skills (English and NP) Might need an additional language assessment round - In-depth contact with local customs and culture is highly sensitive to social news. - Possess strong learning ability, cross-department communication and collaboration skills. - Able to work under minimal supervision and have strong logic/ common sense related to job nature. Preferred Qualifications - Familiar with office software such as Excel, Word, etc. Data processing experience and other data analysis capabilities are preferred. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Responsibilities About the team We provide support and protection services for ByteDance global community. This includes account access, platform integrity, minor safety, and evolving product support areas. We support platform feedback channels (in-app and webform), emails, appeals, and internal form requests via a dual support model—Tier 1 through BPO partners and Tier 2 with in-house specialists. ByteDance User Support Team are hiring an APAC Lead to oversee our User Support operations across India and Malaysia. This role is pivotal in driving performance, operational excellence, and strategic alignment across the region. The successful candidate will lead a group of 5–8 Team Leaders, some of whom may also serve as Line of Business (LOB) Delivery Leads, and will report directly to the Global Head of User Support. The ideal candidate has prior experience managing or mentoring managers, excels at data-driven decision-making, and has a deep understanding of customer support operations, including CSAT, backlog management, and escalation handling. Responsibilities - Lead and mentor 5–8 Team Leaders based in APAC, ensuring alignment to global standards and regional excellence in delivery. - Guide and support LOB Delivery Leads to ensure seamless delivery of specialized support scopes (e.g. Account Security, Age Support). - Drive performance management through regular check-ins, 1:1s, career development planning, and coaching for both direct and indirect reports. - Partner closely with Global Head of User Support to: - Set clear performance targets across CSAT, SLA, and quality; monitor KPIs and work with team leads on root cause analysis and recovery plans. - Collaborate with cross-functional teams to drive improvements in tooling, workflows, and escalation management. - Identify headcount and capacity planning needs across the region; support business cases and trade-off decisions where necessary. - Ensure regional adherence to global policies and advocate for localization and scalability where relevant. - Champion continuous improvement and innovation within support operations. - Partner closely with global leadership to cascade strategic priorities and translate them into actionable regional plans. Qualifications Minimum Qualifications - Bachelor's degree or equivalent experience in Customer Support, Trust & Safety, or a related function within the tech or media industry. - Minimum 5 years of experience in support operations, with at least 2 years managing managers or mentoring leads across locations. - Proven track record of delivering strong customer experience outcomes (e.g., CSAT improvement, backlog reduction, Tier 2 escalation handling). - Skilled at leading distributed teams and collaborating cross-functionally in fast-paced, high-growth environments. Preferred Qualifications - Excellent analytical, communication, and stakeholder management skills, with fluency in English required - Strong understanding of regional cultural nuances and support needs in India and Southeast Asia. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​ Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​ As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ Diversity & Inclusion​ ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​ We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​

Content Moderator - Bengali Speaker (Gurgaon) Gurgaon Regular Operations - Content ops Job ID: A224979 Responsibilities About the team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Content that Content Moderator interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing : - Ensuring legal compliance and safety of content uploaded to the platform (please note that this position involves exposure to disturbing and potentially harmful content). - Responsible for the development, improvement, and maintenance of standards for the security of our online communities. - Improving the content management strategy for short video platforms. - Responsible for coordinating with supervising departments for timely management of content that violates our policies. - Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Resilience and commitment to self-care to manage the emotional demands of the role. - Must be proficient in Bengali, as the role involves supporting users in the Bengali-speaking market. Qualifications Minimum Qualifications - Fluency in English is required. English will be utilized as the primary language for work. - Proficiency in Bengali (read, write, and speak) as it is critical for role performance. - Familiarity with the Internet and local laws/policies/regulations. - Possessing cultural sensitivity and an understanding of global/regional current affairs. - Being an active user and having an interest in short video platforms. Preferred Qualifications - Have completed a Bachelor's degree or above. - Familiarity or experience working on ByteDance or similar digital media projects is a plus. - Strong interpersonal and communication skills. -Open to working in a 24/7 rotational shift environment, including night shifts and weekends. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Content Moderator - Bengali Speaker (Gurgaon) Gurgaon Regular Operations - Content ops Job ID: A224979 Responsibilities About the team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Content that Content Moderator interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing : - Ensuring legal compliance and safety of content uploaded to the platform (please note that this position involves exposure to disturbing and potentially harmful content). - Responsible for the development, improvement, and maintenance of standards for the security of our online communities. - Improving the content management strategy for short video platforms. - Responsible for coordinating with supervising departments for timely management of content that violates our policies. - Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Resilience and commitment to self-care to manage the emotional demands of the role. - Must be proficient in Bengali, as the role involves supporting users in the Bengali-speaking market. Qualifications Minimum Qualifications - Fluency in English is required. English will be utilized as the primary language for work. - Proficiency in Bengali (read, write, and speak) as it is critical for role performance. - Familiarity with the Internet and local laws/policies/regulations. - Possessing cultural sensitivity and an understanding of global/regional current affairs. - Being an active user and having an interest in short video platforms. Preferred Qualifications - Have completed a Bachelor's degree or above. - Familiarity or experience working on ByteDance or similar digital media projects is a plus. - Strong interpersonal and communication skills. -Open to working in a 24/7 rotational shift environment, including night shifts and weekends. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

You will be part of the Trust & Safety (T&S) team at ByteDance, working towards building a safer online community where people can freely discover, create, and connect. The team focuses on removing harmful content quickly and efficiently through human and machine-based moderation processes. As a member of this team, you will be exposed to various types of content, including but not limited to bullying, hate speech, child safety issues, self-harm, harm to others, and harm to animals. In this role, you will be responsible for conducting daily audits on the internal system, analyzing errors, and providing feedback to the BPO/in-house teams. You will also create training plans to deliver policy and process training to both in-house and external teams. Additionally, you will offer real-time support on policy and quality-related queries, guide new team members to achieve their ramp-up targets, and collaborate with overseas quality analysts on project plans for BPO teams. Conducting root cause analysis to reduce error rates, identifying policy loopholes, suggesting improvements, and optimizing existing processes will be part of your regular responsibilities. To qualify for this role, you should hold a Bachelor's degree or equivalent working experience in the short video product user industry, along with at least 1 year of QA or relevant experience in trust and safety or policy at a major tech or media company. A broad understanding of business needs, strategic thinking skills, familiarity with content understanding, machine learning, and collaboration with various stakeholders are essential. Proficiency in Microsoft Office Suite, data visualization tools, strong decision-making skills, and the ability to adapt quickly in a dynamic environment are preferred qualifications. ByteDance, founded in 2012, aims to inspire creativity and enrich lives through its diverse range of products and platforms. Joining ByteDance means being part of an innovative company that values creativity, diversity, and personal growth. The company fosters a culture of curiosity, humility, and impact, encouraging employees to constantly learn, grow, and create together. ByteDance is committed to diversity and inclusion, celebrating unique perspectives and creating an inclusive workplace that reflects the global communities it serves. Working in Trust & Safety at ByteDance requires a strong commitment to safety and wellbeing, as it can be emotionally demanding. The company prioritizes the physical and mental health of its employees, offering comprehensive programs to support their wellbeing throughout their journey with ByteDance. Collaboration and consultation with employees are key in ensuring a person-centered and innovative approach to wellbeing initiatives.,

Responsibilities About Trust & Safety Team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing? - You will perform daily system audits, error analysis, and weekly feedback on moderation quality. - You will be responsible for content review to ensure content quality and community ecological security. - You will review appeals from moderation teams, and generate weekly blind moderation reports. Qualifications Minimum Qualifications - You pay attention to detail and you are comfortable using data analysis to identify trends. - Proficiency in English & Bengali Language to support Bengali market. - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role. Preferred Qualifications - You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment. - You possess experience in a BPO / call center/customer service environment About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​ Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​ As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ Diversity & Inclusion​ ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​ We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​

As the APAC Lead for ByteDance's User Support Team, you will play a crucial role in overseeing User Support operations across India and Malaysia. Your responsibilities will include leading and mentoring a group of 58 Team Leaders, ensuring alignment with global standards and excellence in delivery. You will work closely with LOB Delivery Leads to ensure the seamless delivery of specialized support scopes such as Account Security and Age Support. Additionally, you will drive performance management through regular check-ins, 1:1s, career development planning, and coaching for both direct and indirect reports. Collaboration with the Global Head of User Support is key in setting clear performance targets across CSAT, SLA, and quality metrics. You will monitor KPIs, analyze root causes, and develop recovery plans in collaboration with team leads. Working with cross-functional teams, you will drive improvements in tooling, workflows, and escalation management. Identifying headcount and capacity planning needs across the region, you will support business cases and trade-off decisions where necessary. Your role will also involve ensuring regional adherence to global policies, advocating for localization, and scalability where relevant. Continuous improvement and innovation within support operations will be championed by you, collaborating closely with global leadership to translate strategic priorities into actionable regional plans. To qualify for this role, you should have a Bachelor's degree or equivalent experience in Customer Support, Trust & Safety, or a related function within the tech or media industry. With a minimum of 5 years of experience in support operations, including at least 2 years managing managers or mentoring leads across locations, you should have a proven track record of delivering strong customer experience outcomes. Your ability to lead distributed teams and collaborate cross-functionally in fast-paced, high-growth environments will be crucial to your success. Preferred qualifications include excellent analytical, communication, and stakeholder management skills, with fluency in English required. A strong understanding of regional cultural nuances and support needs in India and Southeast Asia will also be advantageous. ByteDance, founded in 2012, aims to inspire creativity and enrich life through its suite of products, including TikTok, Lemon8, CapCut, and Pico. As a ByteDancer, you will be part of a diverse, global team working towards creating value for communities, inspiring creativity, and enriching lives. The company's commitment to diversity and inclusion ensures that employees are valued for their skills, experiences, and unique perspectives. Join ByteDance to be part of a team that leads with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. With a focus on continuous iteration and fostering an "Always Day 1" mindset, you will have the opportunity to achieve meaningful breakthroughs and grow together. As part of ByteDance, you will be contributing to a workplace that celebrates diversity and promotes physical and mental wellbeing for all employees.,

Quality Analyst - Training and Quality - Gurgaon Gurgaon Regular Operations Job ID: A27684 Responsibilities About Trust & Safety Team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing? - You will perform daily system audits, error analysis, and weekly feedback on moderation quality. - You will be responsible for content review to ensure content quality and community ecological security. - You will review appeals from moderation teams, and generate weekly blind moderation reports. Qualifications Minimum Qualifications - You pay attention to detail and you are comfortable using data analysis to identify trends. - You are a fast learner, good communicator and proficient in English. - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role. Preferred Qualifications - You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment. - You possess experience in a BPO / call center/customer service environment Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities About Trust & Safety Team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing? - You will perform daily system audits, error analysis, and weekly feedback on moderation quality. - You will be responsible for content review to ensure content quality and community ecological security. - You will review appeals from moderation teams, and generate weekly blind moderation reports. Qualifications Minimum Qualifications - You pay attention to detail and you are comfortable using data analysis to identify trends. - You are a fast learner, good communicator and proficient in English. - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role. Preferred Qualifications - You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment. - You possess experience in a BPO / call center/customer service environment About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​ Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​ As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ Diversity & Inclusion​ ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​