Deputy Manager || Insurance || Navi Mumbai

ROLES & RESPONSIBILITIES:

• Motivating and inspiring the team to surpass their potential.
• Improving the team and facilitating the communication among the members of the team.
• Exceeding and meeting departmental objectives, including conversion targets and lead generation.
• Creating a sense of ownership within the employees and resolving employee issues, if any.
• Actively encouraging, supporting, and motivating ones peer team.
• Looking constantly for development as well as continuous improvement for the entire team.
• Monitoring, organizing, and coaching the team on a day-to-day basis.
• Communicating the companys purpose, core values, and vision to the front employees.
• Ensuring that the employees follow their schedules properly as designed.
• Striving continually for new ways to increase the opportunities for sales.
• Handling escalated calls, complaints, questions, and queries as necessary.
• Facilitating cross-functional communication among employees for improved working conditions.
• Creating a conducive work environment for all the call centers employees.
• Carrying out team meetings and actively participating in the monthly and weekly meetings.
• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.

Skills and Specifications

• Strong knowledge of customer care techniques and processes.
• Exceptional analytical and listening skills.
• Ability to operate well in a call center team environment.
• Familiarity with several voice-logging systems and tools.
• Keenness and flexibility to work extended hours.
• Natural flair for coaching, motivating, and interacting with people.

Education and Qualifications

• Bachelor’s degree in administration, commerce, management, or any related field from an accredited institution.
• Experience in call center activities.
• 4 years of experience in telesales, with a minimum of 2 years as a team leader.