Key Accounts Manager-Team Leader

Job Title

Team Leader Key Account Management (KAM)

Role Overview

The KAM Team Leader at E-commerce is responsible for managing a team of Key Account Managers who handle strategic brand and seller accounts on the E-commerce platform. The role focuses on driving business growth, improving brand performance, ensuring operational excellence, and strengthening long-term partner relationships.

Key Responsibilities

Team Management & Leadership

• Lead, mentor, and monitor a team of Key Account Managers
• Set clear performance targets and KPIs for the team
• Conduct regular reviews, coaching sessions, and performance evaluations
• Ensure high levels of engagement, productivity, and accountability
  

Account & Brand Management

• Oversee management of key brand/seller accounts on E-commerce
• Drive GMV growth, revenue, and profitability for assigned portfolios
• Ensure optimal assortment planning, pricing, and inventory availability
• Support KAMs in resolving escalations and critical partner issues
  

Business Growth & Strategy

• Develop and execute category and brand growth strategies
• Identify opportunities for expansion, new launches, and exclusive partnerships
• Collaborate with internal teams (category, marketing, supply chain, finance)
• Analyze market trends, competition, and consumer behavior
  

Operational Excellence

• Ensure smooth onboarding of new brands/sellers
• Monitor SLAs, catalog quality, fulfillment, and returns
• Drive process improvements to enhance seller and customer experience
• Ensure compliance with E-commerce policies and guidelines
  

Data & Performance Analysis

• Track key metrics such as sales, conversion, AOV, inventory turns, and returns
• Prepare reports and dashboards for senior management
• Use data-driven insights to guide decisions and improve performance
  

Skills & Competencies

• Strong leadership and people management skills
• Excellent stakeholder and relationship management
• Analytical mindset with strong Excel/data interpretation skills
• Good understanding of e-commerce, fashion retail, or marketplace operations
• Strong communication, negotiation, and problem-solving abilities

Key Success Metrics

• GMV and revenue growth of managed account
• Team performance and target achievement
• Brand/seller satisfaction and retention
• Operational KPIs (SLA, inventory health, catalog quality)
  

Qualifications & Experience

• Bachelors degree (MBA preferred)
• Atleast 1-2 years on paper Team Leader experience for KAM is required
• 48 years of experience in Key Account Management, Category Management, or E-commerce
• Prior experience leading or mentoring teams preferred
• Experience in fashion, retail, or marketplace platforms is a plus
  

Salary Budget is upto 7 LPA

Call Pankaj @ 8528082270