263 Escalation Handling Jobs - Page 4

As an Events Specialist, you will be responsible for managing events with a focus on operational excellence, internal process adherence, and ensuring high customer satisfaction. Your role will involve planning, executing, and successfully managing events. Your key responsibilities will include: - Coordinating and executing events - Ensuring all configurations are reviewed and meeting SLAs - Following the event readiness checklist - Maintaining accurate documentation - Providing regular updates to stakeholders - Allocating tasks effectively - Providing accurate estimates and utilizing billable hours efficiently - Managing customer tickets, ensuring timely responses and resolutions - Maintaini...

As a Business Advisory Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs, transforming customer support into a value-generating service that differentiates us in the market. You will be monitoring, detecting, and managing any incidents or events that disrupt the standard operation of systems, services, or products within an infrastructure, and executing proper responses to such events. **Roles and Responsibilities:** - Solve routine problems mainly through precedent and referral t...

Role Overview: As a Manager in our Noida office, you will be responsible for meeting client SLA's regarding Productivity, Quality, and TAT. You will develop strategies to reduce attrition and enhance employee satisfaction by staying connected with the team and understanding their needs to influence them positively. Key Responsibilities: - Conduct monthly performance reviews of Agents and Assistant Managers - Execute quarterly and annual appraisals - Mentor Agents and TL - Drive reward and recognition activities to boost enthusiasm and participation - Identify areas for enhancement, scope projects, and involve relevant stakeholders for process improvement - Review KPI performance regularly - ...

As a Supply Chain Consultant (SCC), your role involves managing the commercial and contractual relationship with external vendors and suppliers. You will work closely with the HR Ops team to support the migration of business from ICPs to TSW direct entities. - **Documentation:** Create and maintain a master database with structured folders for each country, ensuring regular updates to reflect any changes in vendor requirements or country legislation impacting daily operations. - **Sales Consultation:** Offer consultation support to Sales and Account Management teams regarding services and solutions provided by vendors in different countries. - **Escalation Handling:** Collaborate with Ops te...

In this role, you will be responsible for delivering great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per regulatory guidelines. Your key responsibilities will include: - Acknowledging client cases as per defined SLAs in the contract - Logging all incoming client cases accurately on the internal tool - Documenting all pertinent case information such as case number and type - Tracking and prioritizing all client cases following standard processes and procedures - Updating the internal tool with daily cases and forwarding them to respective agents and QAs - Identifying red flags and escalating serious client issues to Team leader - ...

trupti.borhade@jobbo.in Answer inbound calls/emails/chats from customers Assist customers in troubleshooting appliance issues Provide information, warranty coverage, and AMC (Annual Maintenance Contract) Escalation handling Male Candidate only

As a Customer Service Team Lead at Palmonas, your role will involve leading a young and dynamic customer service team to ensure exceptional customer experience and drive performance through coaching and problem-solving. You will play a key role in handling escalations, providing quick and empathetic resolutions, tracking and analyzing customer service KPIs, and collaborating with retail and operations teams for smooth issue resolution. Additionally, you will be instrumental in building a culture of accountability, empathy, and continuous learning within the team. Key Responsibilities: - Lead and mentor a team of customer service executives. - Handle escalations and provide quick, empathetic ...

Role & responsibilities Job Responsibility Knowledge of Project APF (Approved Project Financial) with the Bank. Coordinating with customers for their sales documentation & loan process. Preparation of draft agreement. Planning & Coordination Agreement for Sale Registration process. Taking care of the registration schedule. Coordination with clients for Stamp Duty Payments. Taking follow up from Client & Banker regarding Bank loan & Registration Process. Handling customer grievances - Related to payment issues, Loan process issues, customization in unit issues, possession & clearance formality issues. Coordinating with the team for due & pending installments, collection Updating, processing, ...

Role Overview: As a supervisor at Tesco Business Solutions in Bengaluru, your role will require you to follow the Business Code of Conduct diligently, focusing on integrity and expertise in a specific process or discipline. Your responsibilities will include coaching the team, providing on-the-job training, coordinating tasks, and communicating effectively. Managing relationships with stakeholders, handling process escalations, and solving complex operational issues will be key aspects of your role. You will contribute to report content to enhance decision-making and value addition, catalog and rationalize reports to meet stakeholder requirements, handle relevant data for reporting, ensure s...

As a Trust & Safety Associate at Accenture, you will be responsible for ensuring user-generated content moderation through various platforms. Your role will involve providing support to customers via live chat, resolving technical issues, and addressing customer inquiries effectively. **Key Responsibilities:** - Provide support to customers via live chat on different platforms - Respond to customer inquiries professionally and in a timely manner - Assist customers with troubleshooting technical issues, placing orders, and resolving concerns - Identify and effectively resolve customer issues and complaints - Escalate unresolved issues to higher-level support teams when necessary - Maintain a ...

As a Planning & Installation Training Program Organizer, your role will involve the following responsibilities: - Organizing training programs on Planning & Installation for all new dealers to ensure they are well-equipped with the necessary knowledge and skills. - Maintaining profitability by adhering to the costing provided by the sales team, ensuring efficient utilization of resources. - Handling all major projects and overseeing their completion within the agreed timelines to meet customer expectations. You will be expected to: - Visit dealer jobs periodically to uphold the quality of installation in alignment with company standards. - Train and develop the dealer team on new product int...

The NOC Manager is responsible for overseeing the daily operations of the Network Operations Center, ensuring optimal performance, availability, and security of network systems. This role involves managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service quality.Strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design.Experience managing hybrid network infrastructure with high availability and performance SLAs. Key Responsibilities: Lead and manage the NOC team to monitor, troubleshoot, and resolve network and sy...

Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technica...

Lead, manage, and mentor the support team to deliver outstanding customer service. Oversee daily support operations, including ticket management, response times, and SLA adherence.Act as an escalation point for complex or critical customer issues

Location - Bengaluru,Mysuru,Remote Department: Solution Delivery About the Role We are seeking an experienced Customer Success & Support Manager to lead our client-facing support function and manage customer-facing teams. This role will be responsible for ensuring world-class customer experience, driving SLA-based support delivery, and acting as a trusted advisor to clients. A critical requirement for this role is hands-on expertise with AI-driven support and customer success platforms (Freshworks AI, Zendesk AI etc.) to enable hybrid AI + human support models. The ideal candidate will combine client relationship management, team leadership, and AI-enabled support optimization . Key Responsi...

As a Customer Care Support Executive, your role will involve handling customer queries, providing assistance, and ensuring customer satisfaction through various communication channels such as calls, emails, and chats. You will play a crucial part in maintaining a positive brand image and fostering strong relationships with customers. Key Responsibilities: - Handle inbound and outbound calls, emails, and chat support effectively. - Resolve customer queries, complaints, and requests in a timely and professional manner. - Maintain accurate records of customer interactions and update CRM systems accordingly. - Provide detailed product/service information and guide customers to meet their needs. ...

Job Description Role & Responsibilities: Monitor, track, and drive team performance against KPIs and SLAs. Collect, analyze, and interpret operational data to identify patterns, trends, and improvement opportunities. Conduct Root Cause Analysis (RCA) for recurring issues and escalations. Implement corrective and preventive measures to reduce error rates. Manage and motivate a team, including capacity planning, task allocation, and workforce management. Coach, mentor, and develop team members through continuous feedback. Ensure adherence to process guidelines, compliance, and quality standards. Collaborate with cross-functional teams (Quality, Training, Operations) to drive improvements. Use ...

Role Overview: You will be responsible for handling various HR-related queries, processing requests related to pension, leaves, and taxes, and ensuring that SLAs/KPIs are met. Additionally, you will need to handle confidential information in a professional manner and guide the team in resolving complex queries. Key Responsibilities: - Calculate Tax and NI components - Reconcile P11D - Handle voice and email queries from employees, managers, HRBPs, clients, and customers - Experience in renowned HRMS systems like SAP, Workday - Proficient in MS Office - Excel, Word, PowerPoint - Participate in year Start/End activities and UAT/UVT - Audit cases processed by the team - Ensure team collaboratio...

Acknowledge & confirm client payments (Razorpay, Cashfree, Bank) Update CRM with accurate payment status Send timely payment confirmations & GST invoices Follow SOPs for invoicing & reconciliations Handle escalations & suggest process improvement Required Candidate profile Strong email skills Detail-oriented, accurate & compliant Knowledge of GST, TDS, invoicing & reconciliations CRM & payment gateway proficiency Client-focused & solver Inter CA/B.Com/M.Com/MBA Perks and benefits Incentives

Your role as a Junior Project Coordinator at Magnon Group will involve the following responsibilities: - Allocate projects effectively to the team - Manage the capacity of the team efficiently - Lead and supervise the team members - Monitor and ensure timely execution of projects - Meet and exceed Key Performance Indicators (KPIs) - Proactively forecast and address project-related issues - Communicate effectively with various stakeholders - Handle escalations professionally - Conduct in-depth analysis to identify Root Cause Analysis (RCA) and Action Items (AIs) - Analyze and interpret numerical data - Prepare detailed reports for project evaluation - Summarize and distribute Minutes of Meeti...

As a Site Supervisor at our company, you will be responsible for managing day-to-day operations of the facility and overseeing projects to completion. Your duties will include setting project goals, tracking assignments, and managing snag work within stipulated timelines. You will also be required to coordinate with relevant personnel for sign-offs, guide workers, ensure quality and quantity of production, and arrange necessary materials, machines, tools, and components. Key Responsibilities: - Manage day-to-day operations and oversee projects - Set project goals and track assignments - Coordinate for sign-offs and guide workers - Ensure quality and quantity of production - Arrange necessary...

Experience: 3-7 years in Real Estate (preferred) Department: Customer Relations Role Category: CRM / Customer Service Opening : 2 nos Role Overview: The Customer Relationship Manager (CRM) will be responsible for building and maintaining strong relationships with customers throughout their property purchase journey. The role requires managing client interactions, handling queries, coordinating with internal teams, ensuring timely documentation, and providing end-to-end support to enhance customer satisfaction and loyalty. Key Responsibilities: Act as the primary point of contact for customers post-sales till possession and beyond. Manage the entire customer lifecycle from agreement execution...

RESPONSIBILITIES: Escalation management executive to Grievance escalations. Manage and resolve customer complaints and issues promptly and effectively. Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach. Required Candidate profile Min2-3 yrs of experience in escalation management. Bachelor's degree Proven experience in handling high-pressure situations and managing difficult customers.

As a NOC Manager, you will be responsible for overseeing the daily operations of the Network Operations Center to ensure optimal performance, availability, and security of network systems. Your role will involve managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service quality. You should have a strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design. Additionally, experience in managing hybrid network infrastructure with high availability and performance SLAs is required. Key Responsibilities: - Lead and manage...

As a Customer Success Manager Team Lead, your role will involve overseeing a team of customer success executives who cater to medical device clients. You will need to strike a balance between direct customer interactions and effective leadership to ensure service quality, manage team performance, handle escalations, and drive customer satisfaction. Key Responsibilities: - Lead, mentor, and manage a team of customer success executives, which includes tasks such as shift planning, workload allocation, and performance monitoring. - Handle escalated or challenging customer situations with professionalism, setting a positive example for your team. - Guide the team in effectively managing client j...