Job Title: Domestic Voice telecaller,telesales,12th fresher can apply, 6days working, 1day rotational off Job Summary: We are seeking a Domestic Voice to join our customer service team. The ideal candidate will have excellent communication skills, the ability to handle customer inquiries over the phone, and a commitment to delivering outstanding customer service. In this role, you will interact with customers within the domestic market, helping resolve issues, answering queries, and providing support on various products and services. Key Responsibilities: Customer Interaction: Handle inbound and outbound customer calls in a professional and efficient manner. Issue Resolution: Assist customers with resolving issues related to products/services, addressing concerns, and providing clear solutions. Product Knowledge: Maintain up-to-date knowledge of the companys products, services, and policies to offer accurate information. Customer Satisfaction: Ensure customer satisfaction by providing a positive experience during every call and meeting the performance metrics. Documentation: Accurately document all customer interactions and follow up on open cases, ensuring proper records are kept. Process Adherence: Follow company protocols and scripts, ensuring all customer queries are handled in line with quality standards. Escalation Handling: Identify and escalate complex issues to the appropriate team or supervisor. Team Collaboration: Work closely with the team to meet collective targets and contribute to team success. Feedback & Reporting: Provide feedback on recurring issues or potential improvements and report performance metrics regularly.

Maintain the discipline of the team in terms of Login/Logout and Breaks. - Providing the detail information on the issues of customers related to Onboarding calls - Auditing the calls of the teammates and looking for areas of improvement on calls. - Giving the training to the new joinees as well as to the team in case it is required - Maintain the leave request of the team members as per the workload with a proper tracking system. - Looking into the requirement of the headcount as per the load,so that we can hire the staff accordingly. - Focusing on the Conversion percentage to bring it above the current percentage of 4% - Make sure that team is achieving the daily benchmark of 400-450 calls. - Make sure that the team is giving the detailed information to the customers as per the guidelines given to them. - Make sure that the audit rating should go up on a monthly basis from the current rating of 3.01, which can only be done with proper auditing.

Candidate should have total 3+ years of US mortgage underwriting experience Well versed with FNMA. FHLMC, knowledge of GNMA and investor guidelines is an additional benefit Should have good analytical and problem-solving skills Should have decision-making skill when applying in business judgment Evaluate complete loan documents and should provide approval or denial decision Complete review of credit report to verify trade lines, derogatory accounts, public records and credit reconciliation Thorough income calculation Salaried income, business income, retired other income and rental income Complete review of Collateral and property valuation Assets verification include borrowers bank account statement, retirement accounts, mutual funds and other investments. Credit analysis based on borrowers Income, Asset, Liability and Collateral (4C of Underwriting) to determine the credit worthiness of a customer Validating and processing the Loan documents on behalf a Mortgage lender organization. Evaluating evidence of borrowers willingness and ability to repay the obligation Good communication, Presentation skills, Self-motivated and hard working About you: Minimum 3 years of Underwriting experience in US Mortgage. Sound knowledge of US Residential mortgage Exposure of Underwriting processes & guidelines. Excellent critical thinking, problem solving and sound judgment. Analysis and Calculation of qualifying income from Salaried various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc. Location-Mumbai/Chennai/ Bangalore/ Hyderabad

Carry out all repair work as per the manufacturer's standard within the stipulated time. Follow the manufacturer's laid-down process and principles. Treat customer vehicles with utmost care. Inspect motor vehicles in operation, conduct road tests, and use computerized diagnostic devices to diagnose and isolate faults. Diagnose faults or malfunctions and confirm their presence. Requirements Technical Qualification: ITI / JOC / Diploma in Auto Engg / Mech Engg. Prior knowledge of automotive servicing or repair is highly desirable.

Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities

Job Summary: We are looking for a skilled and experienced Escalation Specialist to join our Grievance team. The Escalation Specialist will handle complex customer issues that require additional attention and resolution, ensuring that customer concerns are addressed quickly and effectively. You will be a key part of our Grievance operations, working to enhance customer satisfaction and improve service delivery by resolving escalated cases. Key Responsibilities: Handle Escalated Cases: Take ownership of complex customer inquiries, complaints, and issues that have been escalated beyond the first-line support team. Act as the primary point of contact for these cases. Investigate and Resolve Issues: Work cross-functionally with relevant teams (e.g., product, engineering, sales, etc.) to investigate and resolve customer issues in a timely manner. Ensure Effective Communication: Keep customers informed about the status of their issues, offering transparent and professional communication throughout the resolution process. Maintain High Customer Satisfaction: Provide outstanding service and maintain customer satisfaction levels even in challenging or difficult circumstances. Aim to exceed customer expectations whenever possible. Analyze Root Causes: Investigate patterns or recurring issues that may require process improvements. Provide feedback to the management team to help prevent similar issues from arising in the future. Document and Track Escalations: Keep detailed records of all escalations, resolutions, and customer interactions for future reference and analysis. Follow Up on Resolutions: Ensure follow-up actions are completed after escalation issues are resolved to guarantee that customer satisfaction is maintained. Advocate for Customer Needs: Serve as the voice of the customer within the organization, advocating for their needs and ensuring they are understood by relevant internal stakeholders. Required Skills and Qualifications: Bachelor's degree in Business, Communication, or related field (or equivalent experience). 1 -2 years of experience in a customer service or support role, with at least 6 Months to 1 year of experience handling escalations. Strong problem-solving skills and a customer-centric approach. Ability to stay calm and professional in high-pressure situations. Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner. Ability to work independently and manage multiple escalated cases simultaneously. Proficient in using customer support software, CRM tools, and other business systems. Strong attention to detail and organizational skills. Ability to collaborate effectively with cross-functional teams to resolve issues.

Domain : US Voice Support (International voice Process) Experience: 6months Experience in International voice -Convenient Commute: 2-way cab facility for safe and hassle-free travel. Customer Interaction: Handle inbound and outbound voice calls from international customers, addressing their inquiries, issues, and complaints. Provide accurate and timely information regarding products or services to customers, ensuring their concerns are resolved effectively. Maintain a professional and friendly tone, creating a positive customer experience with each interaction. Issue Resolution & Troubleshooting: Listen actively to customers, understand their concerns, and offer appropriate solutions. Troubleshoot issues related to products, services, or account queries, ensuring that the resolution meets customer expectations. Escalate complex issues to higher-level support or management as needed. Service Level Adherence: Meet or exceed key performance indicators (KPIs), such as call handling time (AHT), first-call resolution (FCR), and customer satisfaction scores (CSAT). Adhere to company guidelines and policies, including maintaining confidentiality and following processes for customer interactions. Reporting & Documentation: Accurately log customer details, feedback, and issue resolutions into the CRM or ticketing system. Prepare and submit daily, weekly, and monthly reports on call volume, resolution time, and performance metrics. Collaboration & Team Support: Work collaboratively with team members, sharing knowledge and solutions to improve team performance and customer experience. Participate in training and upskilling sessions to stay updated on new products, services, and processes. Support management in meeting team goals and ensure that service levels are met across all shifts.