Skill Set Required Role & responsibilitiesMaking enhanced outbound calls on leads provided by the company (On requirement)Achieving sales targets by acquiring new clients and growing business from existing clientDoing Daily call audits for team, agency and agents and making necessary reports on it.Manage team and agency performance, related to the assigned process.To ensure all members of the team agency are fully informed of targets and current sales positions.To be a pro-active member of the team and support all calls.To collate, analyse and utilize call statistics to manage and improve the sales performance of the team.Good in Analytics and strategies.To ensure that the Call Centre KPIs are met.Implementing sales strategiesMonitoring & evaluating the performance of the sales agenciesSetting weekly and monthly sales targetsCompiling and presenting sales reports

ResponsibilitiesDrive top-of-the-funnel lead generation for account executives and sales managersUpdate & manage all sales activities, opportunities, and account information in CRMConsistently achieve a monthly quota of qualified opportunities.Qualifications2-3 years experience in outbound calling in the North American marketExcellent interpersonal and communication skillsProven experience in lead generationAbility to work independently and in a teamFamiliarity with CRM software and sales toolsExperience in the technology or software industry is a plus.

Maintain the discipline of the team in terms of Login/Logout and Breaks.- Providing the detail information on the issues of customers related to Onboarding calls- Auditing the calls of the teammates and looking for areas of improvement on calls.- Giving the training to the new joinees as well as to the team in case it is required- Maintain the leave request of the team members as per the workload with a propertracking system.- Looking into the requirement of the headcount as per the load,so that we can hire thestaff accordingly.- Focusing on the Conversion percentage to bring it above the current percentage of 4%- Make sure that team is achieving the daily benchmark of 400-450 calls.- Make sure that the team is giving the detailed information to the customers as per theguidelines given to them.- Make sure that the audit rating should go up on a monthly basis from the current ratingof 3.01, which can only be done with proper auditing.