171 Escalation Handling Jobs - Page 2

As a customer service representative, you will be responsible for maintaining an up-to-date customer database and records in the system. This includes making service reminder calls to customers, scheduling appointments during these calls, and updating the system accordingly. You will also be expected to conduct post-service feedback calls to customers in accordance with the established process. In addition to handling customer interactions, such as answering calls professionally to provide information about products and services, you will need to gather details of complaints and ensure they are appropriately recorded. Keeping records of customer inquiries, complaints, and comments, as well as documenting the actions taken, will be part of your daily tasks. A crucial aspect of your role will involve following up to confirm that the necessary actions have been taken on customers" requests or complaints. In cases where grievances remain unresolved or special requests are made, you will be required to escalate these matters to the relevant authorities for further action, following the escalation matrix provided. Furthermore, you will be expected to conduct service measure calls as needed to maintain customer satisfaction. This position is open to freshers and entails full-time, permanent employment. The benefits include health insurance, Provident Fund, yearly bonus, and a day shift schedule. The ideal candidate for this role should preferably hold a Bachelor's degree.,

Job Overview: We are looking for a dynamic Operations Team Leader who can join immediate or 15 days of notice period with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities: Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initiatives. Ensure shift discipline, attendance adherence, and manage team rosters. Drive high customer satisfaction and maintain SLA adherence. Preferred candidate profile Minimum 1-2 years of experience as TL in an international voice process. Excellent English communication and interpersonal skills. Strong leadership, problem-solving, and analytical abilities. Ability to manage large teams and high-pressure environments. Flexibility to work in rotational shifts and handle global time zones. Interested candidate can share updated resume to brindha@gojobs.biz

We are seeking an experienced Customer Service Executive with 46 years of BPO industry expertise to handle customer interactions across multiple channels, including chat, email, semi-voice, non-voice, and blended processes. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset to deliver exceptional support and resolution to clients. Key Responsibilities: Manage customer queries and support requests via chat, email, calls (semi-voice), and blended processes. Deliver prompt, accurate, and professional responses ensuring first-contact resolution and customer satisfaction. Handle non-voice and back-office support tasks , including data entry, email responses, and case documentation. Provide end-to-end assistance to customers, addressing product/service inquiries, complaints, and escalations. Collaborate with internal teams to resolve complex customer issues within defined SLAs and quality standards . Ensure all customer interactions are handled with empathy, professionalism, and accuracy. Maintain updated knowledge of company products, policies, and procedures to deliver consistent support. Achieve performance metrics such as CSAT, AHT, SLA adherence, and productivity targets . Identify process improvement opportunities and contribute to enhancing customer experience. Required Skills & Experience: 4 - 6 years of proven experience in customer service within the BPO industry. Hands-on experience in Chat Process, Semi-Voice, Non-Voice, Email Support, and Blended Process . Strong verbal and written communication skills with excellent grammar and clarity. Ability to multitask across different channels while maintaining quality and efficiency. Proficiency in MS Office (Word, Excel, Outlook) and CRM tools. Strong problem-solving skills and customer-focused approach. Ability to work in rotational shifts if required. Consistent performance in achieving KPIs and service excellence.

As a Real Estate Customer Service Executive at Nivom Realty, you will play a crucial role in ensuring customer satisfaction and enhancing the showroom image of the company. Your responsibilities will include monitoring project progress, keeping the sales team updated, professionally receiving customers, and resolving queries and complaints efficiently. You will also be required to prepare MIS reports and share customer satisfaction reports with the team. To excel in this role, you must have a pleasing personality with excellent communication and presentation skills. A minimum of 1-2 years of experience in real estate CRM is required, along with knowledge of customer service skills, escalation and query handling, and computer proficiency. Your soft skills in communication and your ability to interact with customers effectively will be key to your success in this position. This full-time, permanent position is based at Nivom Realty's office located at Shop No. 27, Ground Floor, J 2 Building, Wadala Truck Terminal, Sion, Opp. New Cuff Parade Wadala, Mumbai, Maharashtra 400037. The office operates on a day shift, fixed shift, morning shift schedule with weekend availability. Immediate joiners are preferred for this role. In return for your dedication and contribution, you will receive a cell phone reimbursement as part of the benefits package. Join our team at Nivom Realty and be a part of our mission to prioritize your wants and provide luxurious real estate solutions in Mumbai.,

You will be responsible for leading a team in an International BFSI Process within a BPO setting. Your primary location will be in Indore, India. To qualify for this role, you should have a minimum of 3 years of experience in BPO operations, with a minimum of 1 year of experience as a Team Lead specifically in a BFSI process. Your key responsibilities will include supervising and mentoring a team of customer service/financial advisors to ensure high engagement and performance levels. You will also be responsible for overseeing the day-to-day operations of the BFSI process, ensuring compliance with SLAs, quality standards, and regulatory requirements. Monitoring and analyzing key performance indicators (KPIs) such as call handling time, accuracy, first-call resolution, and customer satisfaction will be essential. Additionally, you will conduct regular feedback sessions, training, and upskilling initiatives for team members, as well as ensure adherence to financial regulations, data security policies, and industry compliance standards. As a Team Lead, you will serve as the primary point of contact for client escalations, resolve customer and process-related issues promptly and effectively, and identify opportunities for process improvement. To excel in this role, you should possess a graduate degree, preferably in a Commerce/Finance-related field, along with a strong understanding of BFSI processes such as loans, credit cards, banking operations, or insurance claims. Moreover, you should demonstrate strong leadership skills, the ability to motivate and guide a team in a target-driven environment, excellent communication skills in English, both verbal and written, and proficiency in analytical thinking and problem-solving. Proficiency in MS Office, CRM tools, and BFSI-related software will be advantageous. Prior experience in US/UK BFSI processes within an international BPO setting will be a plus. If you meet the requirements mentioned above and are looking for a challenging opportunity to lead a team in an International BFSI Process, we encourage you to apply for this role.,

The job involves providing customer support through email, phone, and chat channels in a professional and timely manner. You will be responsible for tracking and updating Warranty RMA (Return Merchandise Authorization) status, as well as coordinating with internal teams and service centers for warranty claims and product replacements. Accurate maintenance and updating of RMA records in a spreadsheet will be a key part of this role. Additionally, you will assist in generating warranty reports, handling escalations, and supporting backend documentation and filing of RMA claims. This is a full-time job that requires you to work in person at the designated location. If you are interested in this position, please contact the employer at +91 7980732032 for further discussions.,

You will be based in Jaipur - 200ft bypass and have a minimum of 3 years of experience in voice-based customer support, with a preference for team management experience. This is a full-time position in the Customer Support / BPO / Call Center industry. Your shift timings will be either 11 AM to 08 PM or 10 AM to 07 PM. As a Senior Head Voice Process, you will be responsible for leading and managing the customer support team. Your role will involve setting performance goals, training team members, and ensuring high-quality customer service. Strategic thinking is essential to analyze market needs, trends, and align customer support strategies with business goals. Key responsibilities include team management, performance monitoring, business growth initiatives, market analysis, and target achievement. You will be required to create detailed reports, communicate effectively within the team and across departments, and implement process improvements for service delivery. The ideal candidate should possess strong leadership skills, customer support experience, excellent communication abilities in English/Hindi/Regional languages, proficiency in performance monitoring and KPI management, strategic thinking, market analysis, and training and development expertise. Knowledge of CRM tools, call center technology, conflict resolution, and stress management will be beneficial. This is a full-time, permanent position with benefits including health insurance and Provident Fund. You must be able to reliably commute or plan to relocate to Jaipur, Rajasthan. The application deadline is 08/06/2025. If you are passionate about customer satisfaction, team leadership, and operational excellence, we look forward to hearing from you.,

We are looking for an experienced Assistant Manager - Transaction Analysis to join our operations team at Jumio. The ideal candidate should have over 5 years of experience in customer-facing roles within a Tech or SaaS environment, possessing expertise in escalation handling, team management, and process optimization. Proficiency in PowerPoint, Excel, Power BI, and Salesforce is crucial for excelling in this role. Your responsibilities will include leading and managing a team of analysts for reviewing and managing transaction data, ensuring quality and compliance. Additionally, you will handle customer escalations and complex queries professionally and with timely resolutions. Collaboration with cross-functional teams such as Technical Support, Product, and Customer Success is essential to enhance process efficiency and customer experience. Analyzing transaction trends, performance metrics, and operational challenges to identify improvement areas will be part of your duties. You will prepare and present performance reports and insights using Power BI and Excel. Supporting strategic initiatives, developing and implementing SOPs, and participating in regular audits to maintain high-quality output are also key responsibilities. Furthermore, ensuring SLA adherence, driving continuous improvement in TAT, and customer satisfaction scores are crucial aspects of the role. You will be responsible for generating reports and insights using Salesforce and other internal tools to enhance operational efficiency and informed decision-making. Additionally, assisting the Manager in workforce planning, performance reviews, and goal setting will be part of your responsibilities. To be considered for this role, you need a Bachelor's degree in any discipline, at least 5 years of experience in Customer Support or Customer Success, preferably in a tech or SaaS-based company, and 4+ years of experience managing or mentoring teams in a fast-paced customer-facing environment. Strong analytical skills, proficiency in Excel and Power BI, excellent communication skills, and the ability to work across time zones are essential requirements for this position. Preferred attributes include familiarity with Salesforce CRM, strong team-handling skills, and customer escalation management experience. The ideal candidate should possess key characteristics such as being friendly, supportive, adaptable, articulate, persuasive, commercially aware, resilient, and detail-oriented. Jumio values integrity, diversity, empowerment, accountability, and leading innovation. We are an equal opportunities employer, welcoming applications and colleagues from all backgrounds and statuses. Jumio is a B2B technology company dedicated to eradicating online identity fraud and financial crimes, leveraging AI, biometrics, and automation to create trusted solutions globally. If you are interested in this role, please apply to join our team dedicated to making the internet safer through cutting-edge identity verification solutions.,

As an experienced professional with over 57+ years of relevant experience, you will be joining our team in Hyderabad. Your mandatory certification in ITIL and preferred experience with CargoWise or in a consulting domain will be highly valued. Your key skills will include proficiency in ITIL major incident management, team handling, and people management. Additionally, you should possess strong capabilities in client communication, escalation handling, EDI applications, as well as familiarity with JIRA and ServiceNow tools. Your expertise in project and contract management, including SOW drafting and workforce estimation, will be essential for this role. In this role, you will have the following responsibilities: **Incident & Support Management:** - Lead major incident triage and resolution within defined SLAs - Serve as the first point of contact for all end-user issues via phone, email, and chat - Route issues to appropriate teams and manage end-to-end support interactions - Utilize tools like JIRA and ServiceNow to track all support tickets and updates **Project Management:** - Act as the Single Point of Contact (SPOC) between the client and service provider - Handle client communications, delivery escalations, and contract modifications - Prepare/change SOWs and forecast workforce needs **People Management:** - Manage roster scheduling, performance reviews, and knowledge assessments - Conduct performance knowledge tests and maintain updated documentation - Provide outlier and process-related trainings **Operations & Training Oversight:** - Monitor schedule adherence and service levels - Offer transaction monitoring and coaching - Track training effectiveness and manage remediation plans - Conduct training sessions, assessments, and ensure compliance Your role will be crucial in ensuring smooth operations, efficient support management, and effective communication between stakeholders.,

Job Description Position Title: Customer Support Executive Location: Bangalore Reports To: Client Retail Operations Lead Employment Type: Full-Time from Ofice at Begur Hobli, Bangalore 6 days working CTC : 5 Lacs CTC Our Client Is into the manufacturing and retail of luxury luggage of international brands laid out in premium malls and retail spaces. They are the most up-and-coming retail brand that offers top-of-the-line luggages. About The Role We are seeking a Customer Support Executive to oversee service quality, handle escalations, and ensure a seamless customer experience at Retail Luggage counters across various malls pan India. This role will be the single point of contact between mall counter teams, customers, and the client . Key Responsibilities Customer Support & Service Excellence Handle customer queries, complaints, and escalations in a timely manner. Develop, maintain, and circulate FAQs and standard response scripts. Monitor service quality and ensure consistency across counters. Escalation & Issue Management Create and manage an escalation matrix for issue resolution. Track, log, and resolve escalations from mall counters. Coordinate with client teams for critical issue resolution. Operational Coordination Liaise daily counter executives at each mall for smooth operations. Collect insights from ground teams to improve SOPs. Support the operational scale-up to 400+ stores pan India. Digital Support & Website Management Manage FAQs, escalation forms, and customer service content on the website. Coordinate with IT/web teams for updates and tracking. Enable digital escalation tracking for transparency. Key Deliverables (First 69 months) Customer support SOP and FAQ handbook for all counters. Fully functional escalation matrix and process. 100% customer complaint resolution within defined timelines. Updated website content for customer support and FAQs. Scalable escalation-tracking system ready for 300+ counters. Skills & Qualifications Graduate with 2-4 years of experience in customer support, escalation handling, or retail operations. Strong communication, problem-solving, and coordination skills. Experience in retail, hospitality, or service operations preferred. Ability to multitask, handle pressure, and manage dispersed teams. Familiarity with CRM/ticketing tools and website content management is an advantage. Skills: customer satisfaction,customer relationship management (crm),stakeholder engagement,sales monitoring,customer support,escalation,sales operations,reatil sales Show more Show less

As a Team Leader for B2C Voice Process in the Health Collections department, you will be responsible for overseeing a team of 10-20 collection agents who handle consumer accounts. Your primary focus will be on driving recovery rates, ensuring adherence to regulatory guidelines, and improving team performance. The ideal candidate should possess strong leadership abilities, a background in debt collections, and effective escalation handling skills. You will be tasked with supervising, mentoring, and leading a team of collection agents who engage in outbound and inbound calls. Monitoring team performance to meet collection targets and comply with guidelines will be crucial. Regular coaching sessions, team meetings, and performance evaluations will also be part of your responsibilities to boost productivity. To qualify for this role, you should hold a Bachelor's degree or relevant experience. A minimum of 5-8 years of experience in B2C collections, including 1-2 years in a team leader capacity, is required. Experience in managing call center teams, addressing escalations, and achieving recovery targets is essential. Strong leadership, coaching, and team management skills, along with proficiency in collections CRM software and call center tools, are desired. You should also demonstrate a proven ability to negotiate and handle challenging customer conversations. Prior experience in the BFSI sector or BPO collections will be advantageous. If you are ready to take on this challenging role and lead a team towards success, please contact Suman at 9934827654 or email at Sumankumari1@policybaazar.com for further information or to express your interest.,

Key Responsibilities: Lead the Customer Advocacy and Reporting team to drive business growth through customer insights and data-driven decision-making. Develop and implement customer advocacy strategies to enhance customer satisfaction and loyalty. Handle and respond to customer complaints filed with regulators on behalf of the bank. Design and deliver reports and dashboards to stakeholders using SQL and data visualization tools such as Tableau. Provide exceptional customer service and support to internal stakeholders, resolving inquiries, escalations, and issues in a timely and professional manner. Stay updated with industry trends and best practices in customer advocacy and reporting, applying learnings to improve processes. Manage and mentor team members, ensuring performance excellence and continuous improvement. Required Skills & Qualifications: 412 years of experience in Customer Advocacy, Customer Service, or related functions within Retail Banking (Fraud, Risk, Account Opening, KYC, AML, etc.). Experience in voice customer support processes ; non-voice background candidates may also be considered if communication skills are exceptional. Strong expertise in SQL and Tableau for reporting and analytics. Proven track record of people management and stakeholder management (for Lead/Manager level).

As a Customer Support Executive at MARS Cosmetics, located in Delhi - NSP, you will play a crucial role in providing exceptional customer service. This full-time position is ideal for individuals with up to one year of experience or freshers who are passionate about assisting customers and thrive in a dynamic work setting. Your primary responsibility will involve handling inbound and outbound customer communications through calls, emails, and chats. It will be your duty to address customer queries, concerns, and complaints promptly and professionally, ensuring that accurate and complete information is provided using the necessary tools and resources at your disposal. Additionally, you will be tasked with maintaining customer records, updating account information, and adhering to communication procedures and policies set by the company. In this role, you will be expected to escalate unresolved issues to the relevant internal teams while striving to meet both individual and team performance targets. The ideal candidate will exhibit strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service. At MARS Cosmetics, we offer a friendly and supportive work environment where on-the-job training is provided to help you excel in your role. You will have opportunities for growth and career advancement within the organization, along with attractive incentives and performance bonuses as a token of appreciation for your hard work and dedication. Join us at MARS Cosmetics, a young and innovative color cosmetics brand dedicated to making beauty products better and more affordable. If you are enthusiastic about customer support and ready to embark on an exciting career journey, we welcome you to apply and be a part of our team.,

As an Associate Digital Customer Engagement Manager (dCEM) at SAP, your primary responsibility will be ensuring seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by European customers through a Shared Services model. You will drive the sales to delivery handover and customer onboarding process, covering all technical and project aspects such as IP ranges, Load Balancer setup requirements, and VPN networks. Additionally, you will handle support tickets, bridging customer queries with the technical operations team, ensuring periodic service reviews to track service quality, and orchestrating service delivery according to agreed SLAs and KPIs. Your role will involve supporting customers on technical queries and requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement. You will proactively monitor tickets, handle issues, support de-escalations of critical customer situations, and contribute to customer Go-Lives, Release Upgrades, and maintenance activities. To be successful in this role, you should have a background in engineering with at least 1+ year of work experience as a SAP technical consultant in a customer-facing/supporting role, particularly in IT services in a Cloud environment. Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, and various databases (HANA, ASE, Sybase, Oracle) is required. Hands-on experience with SAP Basis activities, technical support in Cloud environments, hyperscalers, OS/DB migration, SAP release upgrades, and infrastructure updates is essential. You should also possess technical and application expertise in different cloud solutions, excellent customer focus, networking, relationship building, results-driven mindset, self-organization skills, and decision-making abilities. Experience in working with cross-cultural and cross-functional teams or individuals will be advantageous. The SAP Enterprise Cloud Services (ECS) team is dedicated to helping SAP customers transition to the cloud seamlessly. ECS provides real-time cloud platform operation, infrastructure, and managed services with a focus on fast time-to-value at reduced cost and risk. As part of the Client Delivery Engagement Shared Services unit in ECS, you will contribute to the adoption of the S/4H Private Cloud solution by customers through standardized and automated delivery approaches. At SAP, we believe in a culture of inclusion, health, and well-being, with flexible working models to ensure that every individual, regardless of background, feels included and can perform at their best. We are committed to creating a diverse and equitable workplace where all talents are unleashed, and every challenge finds its solution. If you are ready to bring out your best and make a difference in the world of technology, consider joining SAP as an Associate Digital Customer Engagement Manager and be part of a purpose-driven and future-focused team dedicated to personal and professional growth.,

As a Team Leader for the Select Service department, you will play a crucial role in managing the team responsible for post-sales experience and membership renewal of our personalized customers. Your primary responsibilities will include overseeing the post-sales service of premium members, mentoring and developing the team, and effectively managing shift operations. To excel in this role, you must demonstrate proactive leadership, patience, and the ability to thrive in a high-pressure environment. A successful Team Leader is one who possesses in-depth product knowledge, exceptional communication skills, strong problem-solving abilities, and a dedication to providing top-notch customer service. Your duties will involve managing operational metrics such as CSAT, AHT, shrinkage, quality scores, maintaining SLA adherence, and managing attrition. You will be tasked with handling escalation calls from customers, tracking customer satisfaction levels, and ensuring timely resolution of complaints. Building strong relationships with your team and stakeholders, as well as implementing strategies to reduce attrition rates, will be key aspects of your role. Additionally, you will be responsible for enhancing work processes to improve customer interactions and continuously monitoring performance metrics to achieve set objectives. In order to be successful in this position, you should have a minimum of 3 years of experience honing the aforementioned skills, preferably in a tele-marketing role. Proficiency in effective objection handling, keen attention to detail, strong organizational skills, and a Bachelor's Degree are essential requirements for this role. You should be adept at identifying training needs of agents and collaborating with various departments such as IT, HR, Training, and Quality to enhance team performance and operational efficiency. Your ability to drive constant performance achievements in Contact Centre operations will be critical to your success in this role.,

As a Customer Success and Service Operations Manager, you will utilize your 2 to 3 years of experience in the field to effectively manage customer relationships and operational processes. Your excellent communication and problem-solving skills will be instrumental in ensuring high levels of customer satisfaction. In this role, your multi-tasking abilities will be put to the test as you handle various responsibilities simultaneously. Experience in Escalation Handling is a key requirement for this position to effectively address and resolve any issues that may arise. This is a full-time, permanent position with a day shift schedule from Monday to Friday. The role is based in Bangalore, Karnataka, and requires reliable commuting or planning to relocate before starting work. The ideal candidate will have a total of 3 years of work experience, with a preference for 2 years in Escalation Handling and problem-solving skills, as well as 2 years in Customer Success and Operations Management. If you are passionate about customer success and possess the necessary skills and experience, we encourage you to apply for this challenging and rewarding opportunity.,

You have a great opportunity to join our team as a Senior Head Voice Process in Jaipur at 200ft bypass. With a minimum of 3 years of experience in voice-based customer support, preferably with team management experience, this full-time position in the Customer Support / BPO / Call Center industry awaits you. The shift timings are from 11 AM to 08 PM or 10 AM to 07 PM. As the Senior Head Voice Process, you will lead and manage our customer support team, ensuring high-quality service delivery. Your strategic acumen will be vital in driving business growth, aligning support strategies with organizational goals, and identifying opportunities for service enhancement and business expansion. Market analysis, performance monitoring, and maintaining quality standards will be key aspects of your responsibilities. Your role will involve team management, setting performance goals, training and mentoring team members, and ensuring timely achievement of targets. Additionally, you will need to analyze customer feedback, market trends, and competitor activities to recommend process improvements and enhance customer satisfaction. The ideal candidate will possess strong leadership skills, excellent communication abilities in English/Hindi/Regional languages, and proficiency in performance monitoring, strategic thinking, and problem-solving. Experience with CRM tools, call center technology, and conflict resolution will be beneficial for this role. If you are passionate about customer satisfaction, team leadership, and operational excellence, we look forward to hearing from you. This is a full-time, permanent position with benefits including health insurance and Provident Fund. You must be willing to commute or relocate to Jaipur, Rajasthan. Apply now and join us in delivering exceptional customer support services. For further information or queries, please contact us at +91 7300063513. The application deadline for this position is 08/06/2025.,

As an Assistant Manager in the BPO industry, you will be expected to have an overall 5-6 years of experience, with a minimum of 6 months to 1 year specifically as an Assistant Manager. Your role will require you to have a customer-oriented approach and a belief in putting the customer first. You should possess analytical, logical, reasoning, and numerical abilities, along with the skill to observe, analyze, and provide constructive feedback. Excellent oral and written communication skills are essential, along with a process-oriented and structured thinking mindset. Proficiency in Excel and PowerPoint is also a key requirement. Your responsibilities will include having experience in Presales and Inbound campaigns, effective performance planning for yourself and your team, time management, conflict management, and self-organization. Ensuring a positive employee experience through prompt resolution of issues, concerns, and feedback will be crucial. Creating a positive and respectful team culture that fosters high performance and employee satisfaction is a priority. Motivating and appreciating employees, upholding high levels of ethics and integrity, and proactively identifying and addressing process defects, compliance issues, and potential escalations are part of your role. You will be responsible for planning, prioritization, data collection, and analysis, as well as providing coaching and feedback to your team. Achieving stretch targets, making decisions, handling customer interactions, managing complex employee situations, and dealing with escalations are all aspects of your job. Serving as a single point of contact for non-operations departments, evaluating and coordinating operational, administrative, IT, and HR issues, and ensuring timely closure of processes and requirements for yourself and your team are key responsibilities. This is a full-time position that may require you to work in rotational shifts. The work location will be in person.,

The housekeeping supervisor role requires you to maintain the cleanliness of the hotel/backpacker hostel, which includes rooms, lobbies, public areas, restaurants, and all spaces. You will be responsible for ensuring the highest standards of hygiene, cleanliness, and service in accordance with the company's defined guidelines. Your key responsibilities will include having a good understanding of the hospitality/hotel industry, the company's operational standards, and the nuances of managing a hotel within a brand network. You will need to be familiar with cleaning and sanitization procedures and ensure that all spaces in the hotels are cleaned, sanitized, and prepared for incoming guests in a timely manner. Additionally, you will be responsible for maintaining the cleanliness of public areas such as lobbies, restaurants, restrooms, receptions, etc. It is essential to have knowledge of various cleaning agents, equipment, materials, supplies, etc. You should promptly report any maintenance and safety issues and adhere to health and safety regulations and sanitation policies. Regular audits need to be conducted to ensure compliance with standard operating procedures (SOPs). Collaboration with the front desk and kitchen departments may be necessary, and you should manage operational quality with a keen focus on various parameters such as infrastructure, services, and operations to ensure high service quality. Handling and resolving escalations and grievances are also part of the job responsibilities. This is a full-time, permanent position with benefits including food provided, health insurance, and Provident Fund. The work location is in person. Please note that this job is open only for immediate joiners.,

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

Job Title: Domestic Voice telecaller,telesales,12th fresher can apply, 6days working, 1day rotational off Job Summary: We are seeking a Domestic Voice to join our customer service team. The ideal candidate will have excellent communication skills, the ability to handle customer inquiries over the phone, and a commitment to delivering outstanding customer service. In this role, you will interact with customers within the domestic market, helping resolve issues, answering queries, and providing support on various products and services. Key Responsibilities: Customer Interaction: Handle inbound and outbound customer calls in a professional and efficient manner. Issue Resolution: Assist customers with resolving issues related to products/services, addressing concerns, and providing clear solutions. Product Knowledge: Maintain up-to-date knowledge of the companys products, services, and policies to offer accurate information. Customer Satisfaction: Ensure customer satisfaction by providing a positive experience during every call and meeting the performance metrics. Documentation: Accurately document all customer interactions and follow up on open cases, ensuring proper records are kept. Process Adherence: Follow company protocols and scripts, ensuring all customer queries are handled in line with quality standards. Escalation Handling: Identify and escalate complex issues to the appropriate team or supervisor. Team Collaboration: Work closely with the team to meet collective targets and contribute to team success. Feedback & Reporting: Provide feedback on recurring issues or potential improvements and report performance metrics regularly.

Job Summary: We are looking for a skilled and experienced Escalation Specialist to join our Grievance team. The Escalation Specialist will handle complex customer issues that require additional attention and resolution, ensuring that customer concerns are addressed quickly and effectively. You will be a key part of our Grievance operations, working to enhance customer satisfaction and improve service delivery by resolving escalated cases. Key Responsibilities: Handle Escalated Cases: Take ownership of complex customer inquiries, complaints, and issues that have been escalated beyond the first-line support team. Act as the primary point of contact for these cases. Investigate and Resolve Issues: Work cross-functionally with relevant teams (e.g., product, engineering, sales, etc.) to investigate and resolve customer issues in a timely manner. Ensure Effective Communication: Keep customers informed about the status of their issues, offering transparent and professional communication throughout the resolution process. Maintain High Customer Satisfaction: Provide outstanding service and maintain customer satisfaction levels even in challenging or difficult circumstances. Aim to exceed customer expectations whenever possible. Analyze Root Causes: Investigate patterns or recurring issues that may require process improvements. Provide feedback to the management team to help prevent similar issues from arising in the future. Document and Track Escalations: Keep detailed records of all escalations, resolutions, and customer interactions for future reference and analysis. Follow Up on Resolutions: Ensure follow-up actions are completed after escalation issues are resolved to guarantee that customer satisfaction is maintained. Advocate for Customer Needs: Serve as the voice of the customer within the organization, advocating for their needs and ensuring they are understood by relevant internal stakeholders. Required Skills and Qualifications: Bachelor's degree in Business, Communication, or related field (or equivalent experience). 1 -2 years of experience in a customer service or support role, with at least 6 Months to 1 year of experience handling escalations. Strong problem-solving skills and a customer-centric approach. Ability to stay calm and professional in high-pressure situations. Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner. Ability to work independently and manage multiple escalated cases simultaneously. Proficient in using customer support software, CRM tools, and other business systems. Strong attention to detail and organizational skills. Ability to collaborate effectively with cross-functional teams to resolve issues.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

The Customer Support Executive (CSE) role involves responding to daily customer inquiries through voice and non-voice channels such as telephone, email, and chat. As a Customer Support Executive, your primary responsibilities include providing order assistance, offering product information, and addressing customer queries in a courteous and professional manner. You will work in a blended process that includes both Inbound and Outbound customer interactions. Your key duties will include offering knowledgeable answers to customer inquiries regarding our products, pricing, availability, and dispatch. It is essential to provide accurate, valid, and comprehensive information by utilizing the appropriate resources available within the company. Additionally, you will be responsible for handling customer complaints and escalations, providing solutions for basic issues, adhering to specified time limits, and taking ownership of customer concerns. This is a full-time and permanent position that offers benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during the day shift, and there is a yearly bonus provided. The ideal candidate should have a minimum of 2 years of experience in customer support, proficiency in English and Hindi languages, and be able to work in person at the designated location. If you are interested in this role, the expected start date is 19/03/2025.,

You will lead and manage a team of Last Mile - FCL Logistics specialists, providing guidance, support, and coaching as needed. You will monitor daily operations handled by the team to ensure timely and accurate deliveries and closure of daily FCL shipments. Handling and resolving escalation of team members on a daily basis will also be part of your responsibilities. Additionally, you will manage scheduling and routing of FCL shipments of team members to maximize efficiency and minimize costs. Collaborating with cross-functional teams to develop and implement new logistics solutions for FCL shipments will be crucial. Ensuring compliance with all safety and quality standards is a key aspect of this role. Maintaining accurate records of all FCL shipments and adhering to the process defined for the last mile will also be expected. You will also lead and manage a team of Booking Desk specialists, providing guidance, support, and coaching as needed. Managing and overseeing the booking process for shipments, ensuring that all bookings are made in a timely and accurate manner, will be part of your duties. Developing and maintaining strong relationships with carriers and vendors to ensure timely and efficient delivery of FCL shipments is essential. Coordinating with carriers and vendors to ensure booking confirmation within TAT is also important. You will monitor daily shipments of team members and ensure closure of daily shipments, as well as handle and resolve escalations of team members on a daily basis. Managing scheduling and routing of shipments to maximize efficiency and minimize costs will also be included. Collaborating with cross-functional teams to develop and implement new logistics solutions, ensuring compliance with all safety and quality standards, maintaining accurate records of all bookings and shipments, and adhering to the process defined for the last mile are all crucial aspects of this role. This position is based in Gurgaon.,