263 Escalation Handling Jobs - Page 2

Role Overview: As a Senior Executive- Customer Care, your main responsibility is to serve as a specialized escalation point within the contact centre. You will be handling complex queries, unresolved complaints, critical customer concerns, and coordinating with internal departments to ensure quick and satisfactory resolutions. Your role will involve providing guidance, quality checks, and back-end coordination to support Level 1 agents in maintaining high customer satisfaction and healthcare standards adherence. Key Responsibilities: - Handle escalated calls, emails, and chats from Level 1 agents related to service delays, report issues, appointment disputes, complaints, and other unresolved...

As a Sourcing & Supply Chain Engineer, your role will involve the following key responsibilities: - Managing IRB Submission - Coordinating DATT Submission - Overseeing TRB Milestone Management - Following up on RFQs and Tracking Status - Providing AECS Tool Support for Drawing/Model Sharing - Facilitating Award Process - Reporting progress and handling escalations Qualifications required for this role: - Bachelor's degree in Engineering or related field - Prior experience in supply chain management - Proficiency in tools like AECS - Strong communication and problem-solving skills The company may provide additional details during the interview process.,

Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Associate Manager Qualifications: Any Graduation Years of Experience: 14 Years to 16 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients...

Position Summary & Key Areas of Responsibility Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services 7x24 monitoring of customer s ATM/ABM network across Canada, which includes six different time zones Accountable for continuously receiving and handling high volumes of customer calls Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults Determine alert priority based on documented processes and guidelines Use tools to remotely access customer equipment to diagnose and resolve customer problems Do...

As a Service Desk Coordinator, your role involves ensuring smooth coordination of service requests, effective communication with clients and internal teams, and enhancing overall efficiency of service processes. Your strong organizational skills, attention to detail, and enjoyment of working with people make you a perfect fit for this position. Key Responsibilities: - Full responsibility for receiving, processing, and managing service requests on time. - Coordinating workflows across teams and maintaining effective communication with clients. - Searching for local field engineers/technicians, managing daily communication with them, and coordinating their work on-site. - Supporting colleagues...

As a Customer Support Lead at Aftershoot, you play a crucial role in building, guiding, and scaling the global Support team to ensure high-quality support, handling escalations, and keeping customers delighted. Your mission is to lead the team while working alongside them in the trenches, ensuring smooth shifts, and providing actionable insights to improve support operations. **Role Overview:** As the Customer Support Lead, your responsibilities include: - Owning the entire support operations, from day-to-day queue management to long-term process improvements. - Scheduling and managing shifts to ensure round-the-clock coverage and balanced team bandwidth. - Leading and mentoring the Support ...

As a Survey Operations Manager (Telephony) at our company, you will be responsible for managing large-scale survey operations across India. Your role will involve overseeing call center projects, coordinating with vendors and clients, and ensuring that surveys are delivered on time, with quality, and meeting client expectations. This position is ideal for professionals experienced in structured environments, capable of working in dynamic settings, and efficiently handling multiple projects. **Key Responsibilities:** - Manage end-to-end delivery of large-scale telephonic surveys across India. - Oversee call center operations to maintain productivity, efficiency, and quality. - Monitor and opt...

You will be responsible for ensuring the quality of operations in a BPO/Call center environment. Your key responsibilities will include: - Conducting call audits - Participating in call calibration sessions - Providing feedback to agents - Generating reports - Monitoring call barging activities - Handling escalations - Facilitating skip meetings To qualify for this role, you should have: - 1-3 years of experience in a BPO/Call center - Hands-on experience in call audit, call calibration, feedback, reports, call barging, escalation handling, skip meeting Please note that this job is full-time and the work location is in person. The benefits include health insurance and Provident Fund. The wor...

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and sellers, Poshmark brings together a vibrant community to express themselves and share their love of fashion and more. Poshmark focuses on people -- through this we create empowering communities driven by passion and mutual support. Each member of our team embraces their uniqueness, which allows us to welcome others and drive innovation through dynamic thinking, collaboration, and diversity. The Marketplace Trust team is responsible for mitigating content and abuse-related risks to Poshmark with a scope that falls under five main areas: Content Pol...

As an Escalations Manager at Plum's Founders Office, you will play a crucial role in managing and resolving escalations effectively. Your primary focus will be on ensuring exceptional customer experience by addressing and resolving issues promptly. Here is what you can expect in this role: Role Overview: You will be responsible for managing escalations effectively and ensuring timely resolution. Your role will involve collaborating with internal and external teams, analyzing data to identify patterns, and providing feedback to Operations, Sales, and Product teams. Additionally, you will be required to communicate with various stakeholders, including employees, HR personnel, decision-makers, ...

As a part of the team at Onsitego, your role involves creating and managing a Service Center network to provide exceptional after-sales service to customers. You will be responsible for building strong relationships with the Service Centers, enhancing service quality, handling escalations efficiently, and demonstrating a good understanding of the Extended Warranty business and technical aspects of consumer durables and home appliances. Your efforts will be instrumental in ensuring a seamless customer experience and contributing to the company's overall success. Key Responsibilities: - Build strong relationships with the Service Centers - Collaborate with Service Centers to improve service qu...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100...

As a Customer Service Representative at our company, your responsibilities will include: - Maintaining an up-to-date customer database and records in the system. - Making service reminder calls to customers following the prescribed process. - Scheduling appointments during service reminder calls and updating them in the system. - Conducting post-service feedback calls to customers in accordance with the process. - Answering calls professionally to provide necessary information about our products and services, as well as obtaining details of complaints. - Keeping records of customer interactions and transactions, including inquiries, complaints, and comments, along with the actions taken. - F...

As a Visa Application Centre Manager, you will be responsible for managing all day-to-day activities at the Visa Application Centre. Your key responsibilities include: - Document scrutiny & verification for visa processing - Handling cash & bank-related transactions if assigned - Maintaining & recording all application data accurately and in a timely manner - Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company - Conducting regular audits for all processes and implementing new process rollouts or changes - Identifying incorrect or incomplete information through regular quality checks to ensure accuracy of visa applications - Monitoring and red...

As a Travel Reservation Agent, your role involves identifying passengers" specifications and desires to guide them with suitable travel packages and flight reservations at their convenience. You will be responsible for planning complete itineraries related to flight reservations and providing travelers with relevant information regarding airline bookings. Your tasks will include developing new sales techniques, preparing promotional strategies, and assisting existing passengers with cancellations and refunds. Key Responsibilities: - Identify passengers" specifications and desires to recommend suitable travel packages and flight reservations - Plan complete itineraries for passengers related ...

As a Senior Manager Operations at unifyCX, you will play a vital role in leading the customer service and technical support functions. Your responsibilities will include: - Leading end-to-end operations for tech support and customer service to ensure alignment with business objectives. - Monitoring and managing service levels across all support channels (chat, email, phone, ticketing) to meet or exceed defined SLA targets. - Driving initiatives to improve CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), and other key support metrics. - Implementing and optimizing SOPs, workflows, and escalation protocols for efficient resolution of customer queries. - Collaborating with cross...

As the Leader of Professional Services & Customer Success at Avathon, you will play a crucial role in ensuring the successful implementation and support of Avathon's customers. Your responsibilities will include driving impactful outcomes through service delivery, managing customer accounts effectively, contributing to clients" success, and aligning operations with Avathon's strategic objectives. Joining us means: - Creating a strategic vision for the Professional Services & Customer teams with a focus on a customer-centric culture - Ensuring successful project execution, meeting client needs, and managing resource allocation across various projects - Driving customer outcomes, product adopt...

As a Team Lead - Customer Support at Cyboard School, you will play a crucial role in overseeing a team of support executives and ensuring efficient daily operations. Your primary responsibility will be to lead, manage, and motivate a team of customer support agents, utilizing CRM and dialer systems to monitor their activity and productivity. In addition, you will handle escalations, track daily performance using Excel-based reports and trackers, provide regular feedback to team members, and ensure adherence to SLAs, quality standards, and KPIs. Key Responsibilities: - Lead, manage, and motivate a team of customer support agents. - Utilize CRM and dialer systems to monitor team activity and p...

Role Overview: As a Support Coordinator Credential & Technical Support at UST, your main responsibility is to ensure on-time delivery and customer support that aligns with project and product requirements. You will play a crucial role in managing team deliverables and ensuring the readiness of the customer support system. Key Responsibilities: - Monitor support desk tickets and promptly escalate credential-related issues. - Ensure that support documentation is kept up to date and adhered to. - Conduct peer reviews and contribute to quality assurance efforts. - Log and track all issues while providing timely updates. - Analyze customer feedback and suggest improvements. - Coordinate with prod...

Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and provide real-time f...

As a Dy Manager/ Manager at Niva Bupa Health Insurance Company, your role involves designing, deploying, and executing business strategies to manage the portfolio effectively. Your key responsibilities include: - Strategizing and identifying drivers to improve persistency within the organization. - Leading the deployment of business plans across various channels. - Developing methods to enhance contactibility and subsequently improve collection. - Taking ownership of renewal GWP and retention targets. - Driving renewal, PY1, and upsell targets across different channels. - Designing and implementing strategies to retain PY1 and ready-to-port customers. - Engaging with stakeholders to agree on...

Role description The NOC Manager is responsible for overseeing the daily operations of the Network Operations Center, ensuring optimal performance, availability, and security of network systems. This role involves managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service quality.Strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design.Experience managing hybrid network infrastructure with high availability and performance SLAs. Key Responsibilities: Lead and manage the NOC team to monitor, troubleshoot, and resol...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world. There's never a typical day as a System Admini...

Job description Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and pro...

Job description Position: Executive T1 Services (Customer Service) Experience: 23 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and prov...