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Skills Required

analytical skills numerical ability communication skills process orientation excel powerpoint presales time management conflict management employee engagement ethics integrity compliance data analysis coaching feedback team management mis reporting customer interaction customer orientation logical reasoning structured thinking inbound campaign performance planning employee experience decision making escalation handling single point of contact operational coordination hr issues management

Work Mode

On-site

Job Type

Full Time

Job Description

As an Assistant Manager in the BPO industry, you will be expected to have an overall 5-6 years of experience, with a minimum of 6 months to 1 year specifically as an Assistant Manager. Your role will require you to have a customer-oriented approach and a belief in putting the customer first. You should possess analytical, logical, reasoning, and numerical abilities, along with the skill to observe, analyze, and provide constructive feedback. Excellent oral and written communication skills are essential, along with a process-oriented and structured thinking mindset. Proficiency in Excel and PowerPoint is also a key requirement. Your responsibilities will include having experience in Presales and Inbound campaigns, effective performance planning for yourself and your team, time management, conflict management, and self-organization. Ensuring a positive employee experience through prompt resolution of issues, concerns, and feedback will be crucial. Creating a positive and respectful team culture that fosters high performance and employee satisfaction is a priority. Motivating and appreciating employees, upholding high levels of ethics and integrity, and proactively identifying and addressing process defects, compliance issues, and potential escalations are part of your role. You will be responsible for planning, prioritization, data collection, and analysis, as well as providing coaching and feedback to your team. Achieving stretch targets, making decisions, handling customer interactions, managing complex employee situations, and dealing with escalations are all aspects of your job. Serving as a single point of contact for non-operations departments, evaluating and coordinating operational, administrative, IT, and HR issues, and ensuring timely closure of processes and requirements for yourself and your team are key responsibilities. This is a full-time position that may require you to work in rotational shifts. The work location will be in person.,

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