166 Process Orientation Jobs

Date 21 May 2025 Location: Coimbatore, TN, IN Company Alstom Req ID:484414 Could you be the full-time Manufacturing Engineering Lead in Coimbatore, TN were looking for All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Mechanical, Electrical, or Industrial Engineering Minimum 10 years of industrial experience in Line Layout, Jigs & Fixtures development, workstation design and line efficiency improvement in the auto or railway industry A Lean Six Sigma Green Belt certification (preferred) Experience in Lean Manufacturing and Six Sigma tools Analytical and decision-making skills Strong process orientation and strategic planning capabilities Ability to influence, lead change, and work collaboratively as a team player Proficiency in English and familiarity with IT tools such as Microsoft Excel and PowerPoint Your future role Take on a new challenge and apply your manufacturing and process improvement expertise in a cutting-edge field. Youll work alongside collaborative, innovative, and results-driven teammates. You'll play a pivotal role in designing and proposing the best manufacturing processes from upstream to downstream, ensuring a smooth flow of activities to help manufacturing meet daily objectives. Day-to-day, youll work closely with teams across the business (Manufacturing, Industrialisation, Quality, Sourcing, and Supply Chain), manage capacity and equipment requirements, and drive continuous improvement initiatives, among other responsibilities. Youll specifically take care of deploying industrial strategies to mitigate bottlenecks and piloting industrialization in close collaboration with the Technology Transfer team, but also support line balancing, workforce efficiency, and lean deployment. ReportingME Lead > ME Manager > Site PME Head Well look to you for: Managing bottlenecks and critical equipment capacity Driving PFMEA (Process Failure Mode and Effects Analysis) Overseeing capacity management for Cable Cutting, Looms, and Cabinets aligned with S&OP Defining CAPEX/OPEX requirements, supplier discussions, delivery, and handover Leading industrial strategies to meet QCD (Quality, Cost, Delivery) commitments Supporting technology transfer with line design, jigs and fixture requirements, capacity planning, and ergonomics Identifying risks, maximizing savings, and ensuring process improvements Deploying APSYS (Alstom Production System) to achieve level 3 maturity Ensuring the quality of technical know-how transfer, including training and validation of manufacturing processes Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our inclusive and flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership or specialized roles in manufacturing engineering Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone. Job Type:Experienced

Bachelor's degree in Engineering. PMP, or Green/Black Belt Certification, is required. 6+ years of experience, preferably with the Healthcare / IT industry. Proven track record of successful project delivery results. Experience with Lifecycle change management process, preferably in Windchill. Knowledge of Finished Goods & Packaging process. Demonstrated success in working with customers, vendors, and leading cross-functional teams. Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality. Excellent communication skills - ability to interface and influence multiple organizations, including the executive level. Strong interpersonal skills, with a high degree of self-motivation and ability to work independently.

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Role Responsibilities: 65% - Serve as HR technical point of contact for moderate to complex integration projects and production support enhancements. 15% - Support SOX, SOC & Information Security infrastructure optimization & support. 10% - Identify and deploy process improvements & automation to support an improved PEX and data quality. 10% - Responsible for working ticket & task queues as L3 support. Additional Duties: May act as a liaison between internal customers and external vendors Maintains and tracks all issues/work using standard Issue Tracking Processes Other duties as assigned Core Requirements: Minimum of a 2 - 4 year degree required: Information Systems or Computer Science concentration or equivalent Minimum of 5+ years of experience in Interface/Integration design & ETL development and 2 - 4 years Workday integration experience (i.e. EIB, Connector, Studio) Knowledge of relational databases, structured query language, enterprise resource planning systems, report writing & design Working knowledge and/or experience with Workday Prism and Workday HCM is a plus Working knowledge and/or experiences with SAP CallidusCloud is a plus Good written, verbal, interpersonal, presentation skills Ability to communicate among technical and non-technical employees, and process orientation skills A customer driven approach and good customer management skills Ability to prioritize work, be highly organized, and work independently Ability to identify problems and apply creative solutions Ability to manage many tasks while maintaining high degrees of attention to detail, accuracy and poise under pressure Must have collaborative work style Basic Proficiency in Microsoft Excel & PowerPoint Must be able to maintain strictest confidence Job Requisition ID: 023765 Job Category: Human Resources Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s):

Momentum Training Solutions Pvt Ltd is a Chennai based Soft Skills Training company. It has been providing effective training solutions to corporates in the areas of soft skills, leadership training & executive coaching for over since 2005. What makes Momentum different from other training companies is our leading-edge approach to training and professional education through workshops, classroom training and one-on-one executive coaching. Our training material is created and customized to suit the individual needs of each organization. As a result, our clients see a measurable increase in employee performance, customer satisfaction and revenues. Momentum Training Solutions Pvt Ltd, India, is now looking for a Training Consultant who will design and deliver training programs and also help manage the day-to-day training operations of the organization. Job Description: Conduct corporate training programs Design content for training programs Identify training needs of client organizations Follow up with clients and send out training proposals Conduct Train the Trainer sessions for other trainers Manage the trainer database Arrange and coordinate training logistics with the client organisation Provide pre-training and post-training follow-up, support and assessments Attend client meetings Work actively with the sales and marketing team to expand our client base Support content creation for the company website Interacting with internal and external customers to discuss best practices, ways and means to improve trainings methodologies Co-ordinating with trainers on their availability for conducting training programs for Momentum Maintain all the logistics processes set by the company pre-training & post training tasks Functional Area: Training, Learning and Development Industry Type: Corporate Training Desired Profile* Excellent communication skills both spoken as well as written a must! Minimum Qualification: Any Graduate Minimum Experience: 7 years Minimum Age: 27 years Excellent command over English language Attention to detail and openness to work in a consulting business culture Should be flexible and be able to succeed in a structured environment Excellent knowledge of MS Excel, MS PowerPoint, MS Word and MS Outlook Should be open to playing multiple roles and be a part of an open team of high achievers Systems and process orientation is important Mature individuals with relevant experience would be preferred In return the reward will be a career that offers all round development in a fast-growing classic consulting environment, with a competitive compensation plan. If this sounds interesting, get in touch with us at admin@mmmts.com with a short write-up about yourself. If your CV fits our requirements, we will call you back. Experience: 7 years & above Job Location: Virtual Any location Qualification: Any graduate Remuneration: INR 35,000 per month + additional rates for training (Final salary will be based on expertise and experience) Contact Details www.mmmts.com Please send resume together with salary expectations. Job Description Upload CV along with Expected CTC I am currently not from Chennai but willing to re-locate

Introduction: At Kohler Co.,we are a leading global manufacturer in the plumbing industry, known for our high-quality products, innovative designs, and commitment to customer satisfaction. We are currently seeking a highly motivated and experienced individual to join our team as an Area Service Manager. A. Technical Service Operations Monitor and review Service Level Agreement (SLAs) such as Response TAT, Resolution TAT and Open calls with the field team, service partners as well as with the senior management. Build Kohler Authorized Service Partner (KASP) network and field force management according to the call volume and business needs. Drive Service Operations with Process Compliance and ensure organization s processes and policies are adhered by KASP. Assist service partners in educating service technicians about the right attitude for handling customer interactions. Provide swift response to escalated customer issues. Analyzing the reasons for delay in servicing for better control and taking timely actions to correct the situation if required. Provide inputs to Business, KASP field Service operations, training, and quality team as applicable. B. Spares Management and Warranties Perform periodic stock checks at Service Partner store and maintain the necessary inventory based on consumption trend analysis. Forecast and indent through demand planning for the spares and participate in the S and OP process of modulating demand, establish reorder levels and safety stocks. Coordination with supply chain team for Spare Parts availability in case of high lead times Play a key role in evaluating Warranty claims received from the field team and initiate the replacement process as per the policy. Periodically update the senior management on the quality and performance of Kohler products. C. Service Revenue Promote sales of genuine accessories, spare parts, and value-added products to the customers. Promote Preventive maintenance contract to new customers ensure the renewal of existing maintenance contracts. D. Business Support Market visit for meeting providing technical support to Trade partners and customers such as Architect, Builder, MEP Plumbers. Train and maintain the data base of Kohler trained plumbers/plumbing contractors in Kohler India represented areas. Execute Service camps at project accounts to build the confidence on Kohler product performance and ensure to avoid workmanship errors while installation at ongoing sites. Skills and Proficiencies Expected Sound knowledge of the basic customer service management principles. Expert in Service partner management and people handling skills. Comfortable in dealing with people with different backgrounds and responsibilities. Must possess an engineering bent of mind in discerning the problem and arriving at solutions. High process orientation and engineering proficiency. Agile to understand changes and have creative thinking to achieve the goal. SKU management, detailing and good analytical ability. Data interpretation skills and good written and verbal communication skills.

General This role is responsible for managing one or more identified large/key customer accounts and be the single point of contact for the customer within the organization. Responsibilities a) Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company. b) Responsible for delivering the budgeted revenue, gross margin and volume through direct selling, deep selling and cross selling of products/services to the customers. c) Identifying opportunities for expanding services and organizing meetings with product heads, OKAM up to closure (commercial agreement included) d) Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer e) Achieving new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for customer and organization. f) Responsible for total customer satisfaction and resolution of all issues with the customer g) Escalating open issues which are beyond agreed timelines within company or the customer organization as the case maybe till they are resolved h) Provides timely, accurate and standard CRM reports to management including sales activities, competitor information, business opportunities etc. i) Agreeing on the scope of services and the KPI s for measuring the quality of service delivery j) Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer k) Disseminating the SOP and KPI s across the product teams and training the teams on the same l) Ensuring that the SOP and KPI s are circulated to the concerned people within the company network where required m) Ensuring regular reporting of KPI s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any n) Renewal of contracts and commercial terms at regular intervals. o) New business development on the focussed verticals. Educational Qualification Mandatory - Graduate in any discipline Preferred - Post-graduate in Management with specialization in International Business/ Shipping and Logistics/ Sales & Marketing Experience and Skills 10-12 years of Sales experience with 3-4 years in managing and developing large global and local accounts. Team player with effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Computer savvy with excellent knowledge of MS office. Language Proficiency - Excellent verbal and written communication Commercial and analytical thinking Collaborative work ethics Influencing, Negotiation and Selling skills Customer Service Orientation Achievement Orientation Process Orientation

Tasks & Responsibilities : Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company Organization Responsible for delivering the budgeted revenues and gross margins through deep selling and cross selling of products/services to the customers. Be the first point of contact for - Agreeing on the scope of services and the KPI s for measuring the quality of service delivery Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer Disseminating the SOP and KPI s across the product teams and training the teams on the same Driving the individual customer service executives to ensure that the service delivery is as per agreed KPI s Identifying opportunities for expanding services and organizing meetings with individual product heads tonanage the entire process up to closure(commercial agreement included) Escalation point where service issues arise which are not properly handled by the individual Customer service or Operations within the product. Renewal of contracts and commercial terms at regular intervals. Ensuring that the SOP and KPI s are circulated to the concerned people within the company network where required Ensuring regular reporting of KPI s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer Responsible for total customer satisfaction and resolution of all issues with the customer Escalating open issues which are beyond agreed timelines within company or the customer organization as the case maybe till they are resolved Years of Experience 10+years of experience, preferably 2-5 years from relevant industry Behavioral Skills Needed: Customer Service Orientation Achievement Orientation Drive Initiative Energy & Teamwork Flexibility and Resilience Process Orientation Negotiation and Selling skills Qualification: Graduate ,PG/MBA Preferable Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services. With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in todays fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference. Discover more about our Mission & Vision . Dive into a world of endless opportunities and embark on the cargo-partner journey with us. cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background. Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow Ready to get things moving? Join our team! Learn about Life at cargo-partner here . View our Privacy Policy .

Mendu Enterprise Pvt. Ltd Head of Sales- Job Profile We are looking for a dynamic and strategic Head of Sales & Customer Success for our Digital Infrastructure (OFC) division. This role is both client-facing and growth-oriented, combining traditional sales responsibilities with a deep focus on long-term customer engagement and solution-oriented positioning. The Head of Sales will lead revenue generation, drive new client acquisition, and ensure high customer satisfaction and retention. This role demands deep domain knowledge of telecom infrastructure and an understanding of market needs, industry trends, and partner ecosystems Location : Hyderabad. Roles and Responsibilities: Business Development & Market Expansion Identify, pursue, and close new business opportunities in digital infrastructure (OFC) with telcos, ISPs, data centers, and government agencies Scan markets across India with a focused expansion plan in Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, and newer territories Position Mendu as a partner of choice for turnkey fiber infrastructure projects (underground, overhead, and in-building solutions) Client Engagement & Solutioning Build strong, long-lasting client relationships by understanding customer requirements and aligning offerings to their infrastructure goals Conduct consultative selling, present capabilities, and provide structured proposals and solutions Lead negotiations while ensuring win-win outcomes for clients and the company Sales Strategy & Execution Create and execute sales plans that deliver quarterly and annual revenue targets Lead opportunity tracking, proposal submissions, and post-bid follow-ups Forecast and report sales metrics, lead pipeline reviews, and conversion tracking Customer Success & Retention Drive customer satisfaction through regular interactions and project progress reviews Work with delivery and operations teams to ensure commitment adherence and issue resolution Build reference clients and long-term partnerships across telco accounts Team Building & Leadership Hire, retain, and grow a high-performance sales team across key geographies Create training programs to enhance domain knowledge, solution-selling, and negotiation skills Foster a collaborative, high-ownership culture focused on excellence and learning Sales Cadence & Competitive Intelligence Track competitive offerings, pricing, and market positioning Segment customers and tailor approaches for each segment (telcos, ISPs, data centers, government) Continuously refine our value proposition and align it with customer pain points and expectations Market Insights & Strategic Inputs Provide regular insights to the CEO and MD on customer trends, competitor strategies, and white-space opportunities Recommend strategic actions to increase market penetration and improve Mendu's footprint Proactively develop and refine pitch strategies to deliver optimal pricing and solutions to clients Reporting & Sales Performance Monitoring Sample Weekly Reports (Team to submit to Head of Sales): Active pipeline tracker with lead stage mapping Weekly customer meetings/calls conducted Regional performance snapshot vs. weekly goals Tender/RFP submission status and follow-ups Sample Monthly Reports (Presented to CEO/MD): State-wise and vertical-wise revenue dashboard Customer engagement heatmap and feedback summary Conversion ratio and pipeline velocity report Key client issues/escalations and resolutions Competitive intelligence and trend observations. Skills, Qualifications & Requirements: Solid understanding of OFC projects and telecom infrastructure deployments Experience working with telcos, ISPs, data center companies, or government digital infra programs Sales Leadership Proven track record of achieving sales/revenue targets in B2B environments Demonstrated success in managing end-to-end sales cycles and account development Excellent proposal writing, pricing, and commercial negotiation skills Communication & Relationship Building Strong verbal and written communication skills, including email writing, client presentations, and internal reporting Ability to influence and build trust with CXOs and technical decision-makers Team & Process Orientation Self-starter with strong organizational discipline and a collaborative mindset Willingness to travel across geographies and build a distributed team Knowledge of CRM tools and basic sales reporting dashboards Preferred Background 6+ years in telecom infrastructure sales, with exposure to OFC or allied infrastructure projects Experience working with clients like BSNL, Jio, Airtel, Railtel, or regional ISPs is a strong advantage Exposure to public procurement and tendering processes is desirable Experience : 10+ Years in B2B Sales, Business Development, or Customer Success in the Telecom Infrastructure or Digital Infrastructure sectors Qualification : Bachelors degree in Engineering (preferred); MBA or relevant post-graduate qualification is a plus How to Apply: If you are looking to work in a dynamic environment and make an impact with your industry and leadership skills, please submit your resume to careers@mendugroup.in. Please mention Sales Head " in the subject line. For clarifications call us at 7386411169/8341005383. About MENDU: Mendu Enterprise Private Limited is a fast-scaling digital infrastructure company, delivering turnkey solutions across: Optical Fiber Network Deployment Solar Energy Solutions for industrial and commercial clients Electrical EPC Services for data centers and large-format buildings Pre-Engineered Building (PEB) Solutions for modular and edge data center infrastructure Our group has built a strong reputation for execution excellence, with marquee clients like BSNL, Railtel, Reliance Jio, Airtel, Tata Communications, Sterlite Technologies, Sify Technologies, and several state utilities and infrastructure developers. Interview stages and steps: Initial screening based on submitted applications and response to candidates. - within 2 days by HR. Fitment conversation (Virtual or in-person) with the HR - 15 to 30 minutes call. Discussion with Project Manager (Virtual or in-person) - 45 to 60 minutes call. Discussion with Sr. Management (Virtual or in-person) - 45 to 60 minutes call. Offer negotiation by HR (Virtual or in-person) Offer release & Offer acceptance Welcome and onboarding process for successful candidates.

Career Opportunities Position Senior Manager - Customer Care No. Of Positions 1 Department Operations Function Customer Care (CS) Reporting to AVP - Customer Care Band 4B Location Gurugram Team Size What this person is expected to do Understand the overall customer care and CX landscape for Max Life - all functions, processes, teams involved Build a comprehensive understanding of our strategic goals on customer outcomes, processes involved, metrics tracked - and set aspirational targets on these metrics Chart the strategic roadmap (initiatives, along with the function heads) for the function to deliver on these targets Manage and drive the various processes within customer care (email desk, grievances, escalations, helpline) Review performance against service measurement metrics for Call Center, Email desk, Grievance and CAG. Understand gaps and set up a gap closure plan; review and verify gaps are closed as agreed; direct, guide and advise team in adhering to policies and processes in order to ensure effective execution of processes leading to customer satisfaction Culture Building and Communication within the team Establish control on process and procedures, design, document and publish service report card, document and control changes to all existing procedures, understand gaps and set up a gap closure plan, conduct periodic audits and report all complications and exceptions in order to ensure compliance in all established processes and procedures and adherence to all regulatory requirements. Grievance Management - Review compliance with process, guidelines and system requirements to track customer complaints; track compliance on resolution within agreed/regulatory timelines; ensure all written and oral communication are reviewed and adheres to identified delivery standards. Deploy maker-checker mechanism and error prevention mechanism, effective root causing, along with meaningful analytics, to ensure reduction in number of grievances in a systematic manner. Ensure strong governance of ongoing grievance reduction initiatives Measure of Success GIR Email NPS > 50 Email TAT - 90% in 1 Day and 70% in 3 Days SLA >90% and Abandon Rate Cost Save - 10% Employee Engagement >95% Audit Rating Desired qualifications and experience Minimum educational qualifications Graduate; MBA preferred Sharp analytical skills and strong communication skills Overall 9+ years of experience; at least 3 years in a customer services or related functional role in the financial services industry. Insurance experience (in India) preferred. Knowledge and skills required Comfortable with MS Excel and Powerpoint - documenting ideas and presenting updates via these tools is a big part of any job, including this Good Analytical skills. Strong interpersonal skills to drive organization objectives through cross functional teams. Target and process orientation Program management Career Opportunities Position Senior Manager - Customer Care No. Of Positions 1 Department Operations Function Customer Care (CS) Reporting to AVP - Customer Care Band 4B Location Gurugram Team Size What this person is expected to do Understand the overall customer care and CX landscape for Max Life - all functions, processes, teams involved Build a comprehensive understanding of our strategic goals on customer outcomes, processes involved, metrics tracked - and set aspirational targets on these metrics Chart the strategic roadmap (initiatives, along with the function heads) for the function to deliver on these targets Manage and drive the various processes within customer care (email desk, grievances, escalations, helpline) Review performance against service measurement metrics for Call Center, Email desk, Grievance and CAG. Understand gaps and set up a gap closure plan; review and verify gaps are closed as agreed; direct, guide and advise team in adhering to policies and processes in order to ensure effective execution of processes leading to customer satisfaction Culture Building and Communication within the team Establish control on process and procedures, design, document and publish service report card, document and control changes to all existing procedures, understand gaps and set up a gap closure plan, conduct periodic audits and report all complications and exceptions in order to ensure compliance in all established processes and procedures and adherence to all regulatory requirements. Grievance Management - Review compliance with process, guidelines and system requirements to track customer complaints; track compliance on resolution within agreed/regulatory timelines; ensure all written and oral communication are reviewed and adheres to identified delivery standards. Deploy maker-checker mechanism and error prevention mechanism, effective root causing, along with meaningful analytics, to ensure reduction in number of grievances in a systematic manner. Ensure strong governance of ongoing grievance reduction initiatives Measure of Success GIR Email NPS > 50 Email TAT - 90% in 1 Day and 70% in 3 Days SLA >90% and Abandon Rate Cost Save - 10% Employee Engagement >95% Audit Rating Desired qualifications and experience Minimum educational qualifications Graduate; MBA preferred Sharp analytical skills and strong communication skills Overall 9+ years of experience; at least 3 years in a customer services or related functional role in the financial services industry. Insurance experience (in India) preferred. Knowledge and skills required Comfortable with MS Excel and Powerpoint - documenting ideas and presenting updates via these tools is a big part of any job, including this Good Analytical skills. Strong interpersonal skills to drive organization objectives through cross functional teams. Target and process orientation Program management

. This role is Responsible for respective building and all thesoft/admn services: Ensure all employeeservices like HK, Pantry, Food Court, Shifting, Pest control, tea vending,furniture, painting, civil, carpentry, electrical, mechanical and otherutilities are carried out as per SLA & OLA in respective buildings/phasesby continuously liasianing with respective disciplinary head. Meeting employees based on the needs improvement feedback receivedthrough survey and ensure corrections and communicate feedback to employees toclose the loop Ensure daily rounds are taken in respective buildings/phases tomonitor upkeep of buildings/phases. Ensure smooth functioningand services of Business Centres in respective building/phases. Ensure all fire fightingequipments are healthy and extinguishers are tested and refilled in time inrespective building/phases. Ensure allpantries/conference rooms/meeting rooms/business centres should be in excellentcondition in respective building/phases. Support employee engagement activities & events Ensure all unsafeconditions are corrected. Liaise with modulecoordinators/fire wardens. Maintain PR with importantstake holders to improve service standards Ensure timely groundsupport during emergency situation # on site or off the site. Ensure smooth conduct ofall the VVIP visits Liaise for support forcompletion of shifting like material, loaders, vehicle etc. Ensure updation of seating plan in the system Education Requirement : Graduate with strong communication and inter-personal skills and musthave sufficient knowledge of computer operations. Hotel Management/BBM background preferred Post graduate in management will be desirable Experience Requirement : Minimum 3 years relevant experience in a largeCorporate Services department / hotel / IT / Factory. Skills & Competencies : Skills(Behavioural & Technical) Effective Execution Team Player Customer Orientation Result Orientation Risk management Situational Awareness Inventory management Process Orientation .

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for? - Exceptional leadership, team-building and motivational skills- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 150+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English - Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership ERP Skills: Salesforce, SAP (S4 Hana)MandatoryPMPi certification or experienceOptionalCertified Black belt Six SigmaAdditional ERP skills (preferred)Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. Qualification Any Graduation

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Role Summary: The Key Account Manager (KAM) is responsible for day-to-day customer relationship management and operational coordination at the clinic/hospital level. This is a field role focused on account servicing, customer retention, clinic engagement, and supporting BDMs in execution of outreach and expansion activities. Key Responsibilities - Ensure high levels of customer satisfaction and support retention efforts. - Maintain daily account discipline with scheduled visits and check-ins. - Conduct regular doctor and clinic visits to build rapport and resolve minor issues. - Follow up on usage patterns, support tickets, and customer queries. - Provide on-ground support during patient monitoring or deployment scenarios. - Take structured feedback from customers and communicate it upstream. - Assist BDMs in engagement activities such as CMEs, training programs, and campaigns. Core Traits & Qualities - Process-oriented and able to replicate proven field models - Reliable, punctual, and disciplined in follow-ups - Willingness to travel extensively within the cluster - Friendly, approachable, and proactive in dealing with healthcare professionals - Team-oriented and open to feedback Eligibility & Qualifications - 1 - 2 years of experience in field operations, medical sales, diagnostics, or customer-facing roles - Bachelor's degree in any field (Life Sciences, Pharma, Nursing, Commerce preferred) - Freshers with strong interpersonal skills and coachable attitude may be considered - Proficient in local language and basic spoken English - Comfortable using smartphone apps, email, and basic reporting tools

RPG Group External Job Description Channel Development Managing existing channel partners and appointment of new channel partners as per target in deifined territories. Independently handling business of metro towns and owning rest of the regions retail business. Business development of retail business of channel partners. Keep a close tab on the customers business cycles and ensure successful order fulfillment to keep competition out of business, enhance revenues and customer satisfaction for the region; in order to manage sales and relationships for regional accounts. Working with channel partners to drive retail business of the region Depsoit to be increased as per target. Marketing Initiatives Review promotional activity (exhibitions, conferences, etc.) budgets and the calendar for different geographies within the region; Conceptualize and initiate promotional activities and customer reach program as required; Provide own comments basis promotional activity requirements for pushing volumes and share with rest of the team; Participate in large customer meets and events if required; in order to enhance sales through existing and new customers. Sales review Drive implementation of strategy laid out by Domesitc Sales Head and sales plan; Review the sales scorecards, salesforce data on a daily basis to monitor progress against the sales plan; Conduct monthly review meetings with the sales team to resolve escalated issues and forecast sales for the next month; Identify focus areas and course corrections in order to maximize target volume achievement; Review target achievement feasibility at month end and distribute readjustments, if required, to the team; Review order status periodically and coordinate with different teams to resolve any issues; Present the regional sales data, channel partner performance data, performance of new products and competition performance in the quarterly review meetings to the Sales Head; in order to ensure that orders are delivered as per stipulated project delivery schedule. Sales Automation Implementation of Automation intitiatives like Channel partner portal, Ecommerce portal etc for the entire region. Work on pre and post launch of all sales force automation initiiatives for entire region. Train and guide sales team of the region. Create and implement intitiatives in the region to enhance business experience. Distirbutor management Appointment of distributors as per target. Working on and tracking distributors secondary business. Onboarding and management of sub dealers/distributor salesman across distributors. Ensuring distributors work as per policy and defined terms and conditions. Issue resolution and Account management Resolve and highlight all the issues raised by Channel partners. Quarterly commercial reconsilation of all channel partners of the region. Implementation of policies and securitization intitiatives. Competencies C-4 Planning, Organizing, Systems orientation Execution Result Orientation Stakeholder Management Strategic Orientation System and Process Orientation

RPG Group External Job Description Position: Account Manager - UP & Uttarakhand Market Function: Sales and Marketing Supervisors Position:Regional Head - Sales & Marketing, North Sub-Function:Domestic Sales and Service PURPOSE OF THE ROLE This position exists to plan, monitor and execute annual sales targets for the assigned region/accounts; build channel partner relationships and guide them in business development with the objective of enhancing sales volumes for the assigned region/accounts as well as increasing the customer base for the organization within the organizations sales strategy and guidelines. OPERATING NETWORK Internal Other Roles/Teams WITHIN the Function - Lead - Order Booking - Lead - Retail Sales - Lead - Business Development Divisions/ Departments OUTSIDE the Function - Manufacturing team - Technical Support Services - Supply Chain team - Finance team External Interface - Customers - Channel Partners / Distributors KNOWLEDGE - Knowledge of channel partner management - Knowledge of sales processes BEHAVIORAL SKILLS - Stakeholder management - Process orientation - Execution excellence - Strategic orientation - Planning and organizing - Result orientation Competencies C-4 Planning, Organizing, Systems orientation Execution Planning Orientation Result Orientation Stakeholder Management Strategic Orientation System and Process Orientation

PERSISTENCY MANAGEMENT Lead and drive 13th and 25th month persistency agenda for the channel by engaging and working closely with Zonal/regional leadership for the channel to enhance collection rates. Drive 0-60 days collection rates for better persistency management. Proactively identify and deploy corrective/preventive measures to improve persistency across different cohorts not limited to seller segment, LOB, Ticket size.etc Act as bridge between field and HO by collaborating with the central persistency team and call centre teams to improve collections. GRIEVANCE Ensure closure (customer retention/final decision) by filed distribution within 48 hrs of the complaint received. Co-ordinate with Customer Service team and sales team to provide faster resolution on each of the customer grievance ensure retention Build a comprehensive understanding of our strategic goals on customer outcomes, processes involved, metrics in the field. Chart the strategic roadmap to reduce GIR with the channel. Proactively identify gaps and recommend remediation s and track for timely closure of agreed solutions. Focus on customer retention and highlight sales units/Cluster/Zone contributing highest to mis-selling complaints. OVERALL Build strong governance rhythms with different stakeholders across hierarches to drive the desired outcomes Bring the industry best practice to improve the persistency, Freelook cancellation and GIR etc Develop and deploy early warning indicators to identify potential drop collections, rise in FLC inflow. Use data analytics to identify cohorts of troublesome geographies to propose corrective actions Collaborate with training team to create required awareness and education on market conduct. Lead and develop a team focused at consistent performance improvement and enable distribution team MEASURES OF SUCCESS Persistency - Plan achievement & Increasing persistency to industry best level FLC retention & FLC IR plan achievement for the channel Freelook Retention - increase in free-look retention ratios. Improve GIR scores Timely delivery of automation projects Development of strong leadership within the team KEY RELATIONSHIPS (INTERNAL /EXTERNAL) Channel Head HR Team Vertical/Zone heads Products & Marketing Training Team KEY COMPETENCIES/SKILLS REQUIRED Sound knowledge of life insurance/banking operations model and specifically operations processes such as persistency, FLC etc Ability to express ideas clearly and persuasively Effectiveness in planning and organizing activities Intra organization skills Ability to work together with all stakeholder involved, flexibility in taking feedback and modifying approach. Result Orientation Process Orientation Coaching and Mentoring skills Rolling Collection Lead and drive Rolling collection month o month agenda for the channel by engaging and working closely with Zonal/regional leadership for the channel to enhance collection rates. Drive 11 months MFYP collection rates for better persistency management. Proactively identify and deploy corrective/preventive measures to improve rolling collection across different cohorts not limited to seller segment, LOB, Ticket size.etc Act as bridge between field and HO by collaborating with the central persistency team and call centre teams to improve collections. Desired qualification / experience / skill sets MBA / Post graduate with 8-10 years of experience in a similar role, with 2-3 years of experience in insurance industry Strong decision making skills to support and enable business Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card