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Head of Service Management

confidential

8.0 - 12.0 years

Pune, All india

On-site

As the incumbent, your role as the IT Infrastructure Operations Manager will involve overseeing the smooth and seamless 24x7 Global IT Infrastructure Operations. You will be responsible for ensuring excellent ITIL Incident/Change/Service Request/Problem Management. Additionally, you will need to provide exceptional people management to your direct reports based in Pune. Your key responsibilities will include: - Ensuring proactive capacity management and driving continuous improvement efforts by identifying wasted effort and promoting more efficient support practices - Working closely with CLSA regional IT teams, Global Markets Technology software development, Platform Engineering, End-User S...

Posted 2 weeks ago

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