Customer Support Executive

As a Customer Support Executive at MARS Cosmetics, located in Delhi - NSP, you will play a crucial role in providing exceptional customer service. This full-time position is ideal for individuals with up to one year of experience or freshers who are passionate about assisting customers and thrive in a dynamic work setting. Your primary responsibility will involve handling inbound and outbound customer communications through calls, emails, and chats. It will be your duty to address customer queries, concerns, and complaints promptly and professionally, ensuring that accurate and complete information is provided using the necessary tools and resources at your disposal. Additionally, you will be tasked with maintaining customer records, updating account information, and adhering to communication procedures and policies set by the company. In this role, you will be expected to escalate unresolved issues to the relevant internal teams while striving to meet both individual and team performance targets. The ideal candidate will exhibit strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service. At MARS Cosmetics, we offer a friendly and supportive work environment where on-the-job training is provided to help you excel in your role. You will have opportunities for growth and career advancement within the organization, along with attractive incentives and performance bonuses as a token of appreciation for your hard work and dedication. Join us at MARS Cosmetics, a young and innovative color cosmetics brand dedicated to making beauty products better and more affordable. If you are enthusiastic about customer support and ready to embark on an exciting career journey, we welcome you to apply and be a part of our team.,