Customer Support Executive

Infosys BPM

1 - 4 years

1 - 4 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

inbound voice process customer support international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Handle international customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
Process customer orders, cancellations, and modifications with accuracy and efficiency.
Provide product information, troubleshooting assistance, and technical support to customers via phone or email.
Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

1-4 years of experience in an international voice process environment (BPO/call center).
Strong communication skills for effective interaction with customers from diverse backgrounds.
Ability to work on inbound voice processes for handling multiple tasks simultaneously.
Basic computer knowledge for navigating software applications related to customer service.

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