22 Chats Jobs

As an intern at this company, you will have the opportunity to handle inbound calls and chats, assisting customers in resolving their grievances. Additionally, you will be responsible for updating and following up on all tickets. About the company: It is an ecommerce business specializing in selling customized goods such as wallets, gift hampers, flowers, and various other personalized products.,

The Customer Care role in Agra requires handling inbound and outbound calls, emails, and chats to assist clients with trading, demat accounts, and transactions. You will address and resolve complaints regarding order execution, fund transfers, margin issues, or statements. Additionally, you will support in onboarding new clients and guide them through the account activation process. Coordination with internal departments for issue resolution is essential. Ensuring customer satisfaction by following up with clients for feedback is a key responsibility. Proficiency in Excel is also required for this role. The position is full-time, and the job offers a CTC in the range of 1.20 Lacs to 1.44 Lacs. The ideal candidate should be a female graduate/post-graduate with 1-2 years of relevant experience.,

As a customer service representative, your primary responsibility will be to handle inbound and outbound calls, chats, and emails in order to address customer queries and provide detailed information about our wide range of products and services. Your exceptional problem-solving skills will be crucial in resolving customer complaints and issues promptly, courteously, and efficiently to ensure the highest level of customer satisfaction. In addition to problem resolution, you will also focus on building and maintaining strong, long-term relationships with our customers. By fostering loyalty and encouraging repeat business, you will play a key role in enhancing our customer retention rates. Your ability to effectively manage databases will be essential as you maintain and update customer records, including contact details, interaction history, and service request status. This is a full-time, permanent position suitable for freshers. A Bachelor's degree is preferred for this role, and fluency in English is also preferred. The work location for this position is in person, where you will have the opportunity to directly engage with customers and provide them with exceptional service.,

As a support representative for Microsoft products, your primary responsibility will be to interact with customers in order to troubleshoot and resolve technical issues efficiently. You will be required to engage with customers via phone, chat, or email, actively listening to their concerns, asking relevant questions, and empathizing with their situations. It is essential to communicate technical concepts clearly to non-technical users and guide them on utilizing self-help resources effectively. Developing expertise in the Microsoft ecosystem, including Windows, Office, Microsoft 365, and Surface devices, is crucial for this role. Staying informed about product updates, patches, and known issues will be necessary to provide accurate and up-to-date support. When faced with complex issues, you should escalate them to higher tiers and provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Striving for first contact resolution and maintaining a positive and professional demeanor during all interactions with customers are key components of ensuring customer satisfaction. Collecting feedback and identifying areas for improvement will be essential for enhancing customer experience. Collaboration with cross-functional teams and sharing knowledge to contribute to internal knowledge bases are vital aspects of the role. Adherence to Microsoft's support policies and guidelines, as well as meeting performance metrics related to response time, resolution time, and customer satisfaction, is imperative. Your preferred skills in customer service, service desk support, voice, chat, and email communication will be beneficial in excelling in this role.,

Hiring for international Chat Support - Gurgaon Need Min. 1yr International Chat Experience. Undergrads can also apply Up to 42k in hand Both way cabs Immediate joiners(0-15 day) contact n ping me on:8448760516 sonam.imaginators@gmail.com Required Candidate profile . Should have good spoken skills. Should be comfortable with rotational shifts & offs Should be comfortable with WFO Should have multiple chat handling experience

As a Customer Support Executive at MARS Cosmetics, located in Delhi - NSP, you will play a crucial role in providing exceptional customer service. This full-time position is ideal for individuals with up to one year of experience or freshers who are passionate about assisting customers and thrive in a dynamic work setting. Your primary responsibility will involve handling inbound and outbound customer communications through calls, emails, and chats. It will be your duty to address customer queries, concerns, and complaints promptly and professionally, ensuring that accurate and complete information is provided using the necessary tools and resources at your disposal. Additionally, you will be tasked with maintaining customer records, updating account information, and adhering to communication procedures and policies set by the company. In this role, you will be expected to escalate unresolved issues to the relevant internal teams while striving to meet both individual and team performance targets. The ideal candidate will exhibit strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service. At MARS Cosmetics, we offer a friendly and supportive work environment where on-the-job training is provided to help you excel in your role. You will have opportunities for growth and career advancement within the organization, along with attractive incentives and performance bonuses as a token of appreciation for your hard work and dedication. Join us at MARS Cosmetics, a young and innovative color cosmetics brand dedicated to making beauty products better and more affordable. If you are enthusiastic about customer support and ready to embark on an exciting career journey, we welcome you to apply and be a part of our team.,

Job Description To have functional knowledge in TPH. Domain Knowledge in Payment Systems is a must. Knowledge of one or more Payment systems like GPP, SWIFT, CHATS is desirable. Should have technical knowledge in configuring the Payment HUB. Identification and analysis of business problems and client requirements that require change within the organization. Development of business requirements that will address business problems and opportunities. Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations. Support the creation of business cases that justify investment in proposed solutions. Conduct feasibility studies to determine the viability of proposed solutions. Creation of design to ensure that proposed solutions are delivered within the agreed scope. Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organization. Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy Primary Skills To have functional knowledge in TPH. Domain Knowledge in Payment Systems is a must. Knowledge of one or more Payment systems like GPP, SWIFT, CHATS is desirable. Should have technical knowledge in configuring the Payment HUB. Identification and analysis of business problems and client requirements that require change within the organization. Development of business requirements that will address business problems and opportunities. Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations. Support the creation of business cases that justify investment in proposed solutions. Conduct feasibility studies to determine the viability of proposed solutions. Creation of design to ensure that proposed solutions are delivered within the agreed scope. Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organization. Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy

Candidate Specification Job Description; Candidate should have 4+ years of experience as payments subject matter expert with domain knowledge Candidate must have understanding on Cash products message types (MT series), MT103, 202, 202COV Message, routing and clearing logics Must have good exposure on ISO formats CBPR+ HVPS (PACS “ MX), involvement in ISO migration.Should be well versed with major clearing platforms SWIFT, CHAPS, CHIPS, FEDS, EBA TGT, MAS, CHATS, FEMA and other MESA countries. Testing Testing experience generic project management skills are preferred Should possess common understanding about Investigation process and its msg types (CAMT etc.,)Adopt to the new Ways of Working to experiment, innovate and iterate to deliver best in class solutions as part of the Client Journey; Immediate Joiner /60 Notice Period Should be flexible to work in rotational shifts (24*7). Contact Person: Anupriya Yugesh Email ID: anupriya@gojobs.biz

Greetings from Trigent Software!! We are looking for a candidate with excellent communication skills to join us as an International Customer Service representative. This role involves providing high-quality Tier 2 Customer Support service with a focus on resolving issues and ensuring customer satisfaction. You will be working from our office in Bengaluru (Bellandur) or Mumbai, with a 5-day work week including rotational shifts, including night shifts. As an International Customer Service representative, you will handle inbound calls, emails, and chats, ensuring that all interactions are logged accurately. You will provide recruitment support to candidates, offer navigational assistance on self-service portals, and conduct outbound calls when necessary. It is essential to follow defined processes and procedures, escalate unresolved issues as needed, and strive to meet SLA targets and business outcomes. Key Responsibilities: - Receive and log inbound Calls/Emails/Chats accurately - Provide recruitment support to candidates - Offer navigational support on self-service portal - Ensure security verifications are conducted following company policies and GDPR guidelines - Make outbound calls in line with guidelines - Maintain exceptional call/data quality standards - Communicate effectively with peers and supervisors - Adhere to company policies and procedures - Update process repositories with current information - Maintain regular attendance and punctuality - Minimize customer complaints by providing exceptional service Qualifications and Requirements: - Education: 10+2/ Any Graduate/ Any PG - Experience: 0 - 6 years - Location: Bengaluru (Bellandur)/ Mumbai - Mode of Work: Work from Office - Shift: Rotational (Including Night Shifts) - Salary: 3 LPA - 5 LPA - Cab: Pick and Drop provided - Notice Period: Immediate/ 15 days - Job Type: Full-time, Fresher If you are open to working in United States of America time zones and can adapt to a rotating work week, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional customer service and contributing to our team's success. Please note that this position requires working in person at our office location. We look forward to welcoming you to our team and working together to achieve our goals.,

The Cash ops UAT Process Lead/Assistant Manager/Manager/Senior Manager position in Bangalore requires a candidate with a strong understanding of Cash products and message types such as MT103, 202, and 202COV Message, including routing and clearing logics. The ideal candidate should have good exposure to ISO formats CBPR+ & HVPS (PACS MX) and should have been involved in ISO migration. Familiarity with major clearing platforms like SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA, and other MESA countries is essential. Testing experience and generic project management skills are preferred for this role. The candidate should also have a common understanding of the investigation process and message types like CAMT. Being adaptable to new Ways of Working to experiment, innovate, and iterate to deliver best-in-class solutions as part of the Client Journey is crucial. Immediate joiners or those with a short notice period are preferred for this position. The candidate should be willing to work in rotational shifts (24*7). The candidate should have a Bachelor's degree in Commerce (B.Com) and prior experience in the ITES/BPO/KPO industry. Key skills required for this role include expertise in Cash ops. This is a full-time, permanent position based in Bangalore. Job Code: GO/JC/524/2025 Recruiter Name: Anupriya Yugesh,

Key Responsibilities Handle inbound customer inquiries via calls, emails, and chats with professionalism and efficiency. Resolve customer issues by clarifying concerns, researching solutions, and implementing timely resolutions. Maintain accurate records in the call center database through diligent data entry and updates. Collaborate with internal teams to escalate unresolved issues and ensure seamless service delivery. Proactively update job knowledge through training and stay informed about process changes. Ensure operational continuity by monitoring equipment and reporting technical malfunctions. Skills & Qualifications Expertise in verbal and written English communication (neutral accent, grammar, and tone). Proficiency in multitasking across calls, emails, chats, and CRM systems. Strong problem-solving skills with a focus on ethical and customer-centric solutions. Ability to work independently with minimal supervision while contributing to team goals. Technical skills: data entry, CRM tools, and basic troubleshooting. Soft skills: Customer focus | Interpersonal savvy | Active listening Relationship-building | Patience | Resilience

Greeting from 247.ai, Here are the key details for your walk-in interview between Monday- Saturday Time: 11:00 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Position : International Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: 2.5 LPA to 3.8 LPA + Incentives 2way cab facility provided Key Requirements & Responsibilities: Qualification: Graduates and UGs. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle enquiries and resolve issues from International clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Use CRM tools effectively. Candidates with prior BPO experience. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Wajiha , Reference Code- 134 & Phone number-8147753260 ] We look forward to meeting you in person! Best regards, Wajiha Talent Acquisition Team [24]7.ai

As a Project Management Officer, you will utilize your proven work experience in project management to effectively coordinate and oversee various project tasks. Your strong leadership skills will be essential in guiding project teams towards successful completion of objectives. Excellent written and verbal communication skills are crucial for conveying project requirements and updates clearly to all stakeholders. Your attention to details and technicalities will ensure that project deliverables meet quality standards and adhere to project specifications. Your organizational and technical abilities will be instrumental in planning and executing project activities efficiently. Additionally, your interpersonal and multitasking skills will enable you to collaborate effectively with team members and handle multiple responsibilities concurrently. Proficiency in MS Office applications is a must-have, as you will be using these tools to track project progress, create reports, and communicate with stakeholders. Preferred skills include experience in customer service, particularly in service desk environments involving voice, chats, and email communication channels. Your customer service expertise will further enhance your ability to address project-related queries and ensure client satisfaction.,

The role of Customer Service in the Financial Services industry involves providing exceptional customer service through various channels like phone calls, emails, or chats to address client queries and concerns regarding mutual funds. You will be responsible for processing transactions such as account opening, funding, redemption, and switches promptly. Collaboration with internal teams, especially the sales team, is essential to achieve sales targets and offer product recommendations aligned with clients" risk profiles. It is crucial to stay informed about market trends and regulatory changes to provide well-informed advice to clients. This is a Day Shift Job with 5 working days a week and fixed Saturdays and Sundays off. The role falls under the Customer Success, Service & Operations department in the Financial Services industry. The position is Full Time and Permanent, and the Role Category is Customer Success, Service & Operations - Other. The educational requirement for this role is Any Graduate.,

*Graduation is must *min 1 year exp into technical chat is must *Dual chat handling{networking,modem,router.vpn,troubleshoting etc} *sal-5 LPA *Night shift *two way cab *5days/2days *immediate joinee only *chennai jeevitha HR-9940812026/8925733223

12+3 Yrs of Regular Education 5+ Yrs of Exp in ISO formats CBPR+ & HVPS(PACS – MX),involvement in ISO migration, Cash products & message types(MT series),MT103,202,202COV Message, routing & CLRG logics Call-9899875055, rukhsar.wfm@gmail.com

Greeting from 247.ai, Here are the key details for your walk-in interview between Monday- Saturday Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Position : International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.5 LPA to 3.8 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Wajiha , Reference Code-134 & Phone number-8147753260 ] We look forward to meeting you in person! Best regards, WajihaTalent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 3.8 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: Reference:[Recruiter's Name- Wajiha, Reference Code-134 & Phone number-8147753260 ]

*Graduation is must *min 1 years exp into technical chat *sal-5lpa *dual chat handling into technical support(troubleshooting,direct live chat} *Night shift *5days/2days off *two way cab *immediate joinee *chennai jeevitha-9940812026/8925733223

Greeting from 247.ai, We were impressed with your profile and are pleased to invite you for a walk-in interview for the International Voice/Chat Process position. We believe your skills align well with what we're looking for in our dynamic team. Here are the key details for your walk-in interview: Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Google Maps Link: Click here About the Role: Position: International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.5 LPA to 3.8 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Wajiha, Reference Code-134 & Phone number-8147753260 ] We look forward to meeting you in person! Best regards, Wajiha Talent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 4.3 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: [Recruiter's Name- Wajiha, Reference Code-134 & Phone number-8147753260 ]

Job description We have a vacancy with below details, Role : cash ops UAT Experience -4-8 Notice Period : Immediate Joiners to 45 days Interview Mode : Virtual Work Mode : WFO Shift : 24*7 Role & responsibilities Payments subject matter expert with domain knowledge Sound understanding on Cash products & message types (MT series), MT103, 202, 202COV Message, routing and clearing logics Must have good exposure on ISO formats CBPR+ & HVPS (PACS MX), involvement in ISO migration. Should be well versed with major clearing platforms SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA and other MESA countries. Testing experience & generic project management skills are preferred Should possess common understanding about Investigation process and its msg types (CAMT etc.,) Adopt to the new Ways of Working to experiment, innovate and iterate to deliver best in class solutions as part of the Client Journey Immediate Joiner / Notice Period Should be flexible to work in rotational shifts (24*7).

Hiring for an International Process - CHAT Need min. 1yr of international chat support exp Grad/Undergrad both can apply WFO - Gurgaon Both way cabs US shifts Up to 38k in hand (5LPA) Contact - 9717279212 (Harleeen) Required Candidate profile . Need min. 1+ yr international chat process exp (CS, Sales, Collections, etc all will work). Excellent verbal & written communication needed Immediate joiners preferred .

Job Title : (Senior) Executive Inside Sales Department : Assisted Buying Location : Vadodara / Mumbai / Delhi / Bengaluru Reports To : Assistant Manager Assisted Buying Employment Type : Full Time Work Mode : On-site Position Overview We are looking for dynamic and persuasive Inside Sales Executives to join our Assisted Buying Team. This role plays a crucial part in reviving and converting leads who have shown interest in our platform but haven’t completed their purchase journey. These high-intent leads include customers who have added items to their cart but not completed the purchase, browsed products without transacting, registered on the platform without making a purchase, received cashback or promotional credits in their accounts, or connected with us via call, chat, WhatsApp, or website enquiries. The role is sales-driven, involving both outbound and inbound calling, with the objective of identifying and activating any potential opportunities and guiding customers toward successful conversion. Key Responsibilities Engage with potential customers who have: Added items to cart but not completed the purchase Browsed products but did not make any transaction Registered on the platform without transacting Received cashback or promotional credits in their accounts, etc Have connected via Call, Chat, WhatsApp or website enquiries. Make timely and persuasive outbound calls to re-engage these leads. Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying journey. Understand customer needs, address concerns, and recommend the right products. Route interested customers to the nearest store, if required, for offline exploration. Work closely with the marketing and CRM teams to action warm leads efficiently. Maintain detailed records of interactions and follow-ups using internal tools/CRM. Consistently meet or exceed sales and conversion targets. Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.