Job Title: Senior AccountantLocation: PuneExperience: 2–4 years (1–2 years in General Ledger)Qualification: B.Com / M.Com / CA Inter / ICWA Inter Key Responsibilities:Serve as the knowledge manager for accounting documentation, updates, and version controlEnsure quality and accuracy in all financial deliverablesPerform journal entry processing and ensure timely closuresConduct balance sheet reconciliations and assist in month-end reportingManage fixed asset accounting, ensuring compliance with internal policies Desired Candidate Profile:Graduate/Postgraduate in Commerce or Finance (CA Inter / ICWA Inter preferred)2–4 years of experience in Finance & Accounting (F&A), with at least 1–2 years in General LedgerStrong functional/domain knowledge in F&A processesGood people management and team coordination skillsProven ability to analyze data, simplify processes, and drive efficienciesWorking knowledge of ERP systems and MS Excel

Job Title : Director/Sr Director – Delivery, Director/Sr Director - Operations Job Overview : The Director of Operations oversees the daily operations of the business, optimizing processes to ensure efficiency, managing budgets, and ensuring client satisfaction. This leadership role drives performance and growth by managing cross-functional teams and implementing strategic initiatives aligned with company objectives. Key Responsibilities : Strategic Planning & Execution : Develop and implement operational strategies that align with the company’s overall goals. Ensure smooth execution of plans across the business. Process Improvement : Regularly analyze operational workflows to identify inefficiencies and opportunities for improvement, optimizing productivity and reducing costs. Budgeting & Financial Management : Oversee budgeting across departments to ensure cost-effective solutions while maintaining quality. Monitor P&L statements and ensure financial health. Team Leadership : Lead, mentor, and develop a high-performing team. Foster a culture of accountability and continuous improvement to drive operational excellence. Performance Management : Establish key performance indicators (KPIs) for teams and departments. Monitor and adjust performance to meet goals and objectives. Cross-Department Collaboration : Work closely with HR, Sales, Marketing, Finance, and other teams to ensure alignment across functions and efficient operations. Risk Management : Identify and mitigate operational risks while ensuring compliance with industry regulations and company policies. Technology & Innovation : Stay current with industry trends and emerging technologies to improve operational efficiency. Implement innovative tools where applicable. Client Management : Manage client relationships, ensuring expectations are met and providing regular insights through business reviews. Skills & Qualifications : Bachelor’s degree in Business Administration, Operations Management, or a related field (Master's degree preferred). Minimum 18 years of experience in operations management, with substantial leadership experience. Extensive experience in US healthcare operations, specifically in Revenue Cycle Management (RCM) and Medical Coding. Strong knowledge of budgeting, resource allocation, performance management, and business principles. Exceptional problem-solving, analytical, and decision-making skills. Proven leadership abilities to motivate and manage teams effectively. Excellent communication and interpersonal skills to work with diverse teams and stakeholders. Familiarity with ERP, CRM tools, and other operational software. Strong multitasking ability and the capacity to work well under pressure. Show more Show less

Job Summary : We are looking for a highly skilled and motivated Manager – Operations to oversee daily operations in the company. The ideal candidate will focus on streamlining processes, leading a team, improving productivity, and ensuring smooth operations. This role requires strong leadership, operational expertise, and the ability to drive efficiency improvements across the organization. Key Responsibilities : Operations Management : Oversee daily operations to ensure efficiency and effectiveness. Monitor key performance metrics such as cost control, productivity, quality, and on-time delivery. Identify operational issues and proactively implement solutions. Develop and implement strategies to meet both short-term and long-term business goals. Team Leadership : Lead, mentor, and motivate a team to achieve operational goals. Conduct regular team meetings, performance reviews, and training programs. Foster a positive work environment and ensure adherence to company policies. Process Optimization : Analyze workflows and processes to identify improvement opportunities. Implement process improvements that increase efficiency, reduce costs, and improve customer satisfaction. Leverage technology and systems to streamline operations. Quality Assurance : Establish and monitor KPIs to track quality and operational standards. Ensure compliance with company quality policies and regulatory requirements. Resolve customer issues and complaints promptly to ensure satisfaction. Cross-Department Collaboration : Work with Sales, HR, Finance, and other departments to ensure alignment and smooth collaboration. Assist in forecasting and planning to meet operational demands. Reporting & Analysis : Prepare regular reports on operational performance, including productivity, costs, and quality. Present insights and recommendations to senior management for strategic decision-making. Qualifications & Skills : Education : Bachelor’s degree (Master’s degree or relevant certifications are a plus). Experience : 10-15 years of experience in operations management in US healthcare (particularly in coding). Proven track record of team management, process improvements, and operational goal achievement. Skills : Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficiency in operational management tools and software. Strong organizational and multitasking skills. Excellent communication skills, both written and verbal. Knowledge of budgeting and financial management. Ability to adapt to changing business needs and priorities. Personal Attributes : Detail-oriented with a focus on efficiency and quality. Strategic thinker with a hands-on execution approach. Proactive, self-motivated, and results-driven. Show more Show less

Payment Processing Executive – SWIFT Operations Experience Required: Minimum 1 year Location: Ghansoli Job Description: We are seeking a detail-oriented and proactive Payment Processing Executive with a foundational understanding of SWIFT messaging and payment operations. The ideal candidate should have hands-on experience in processing and investigating SWIFT payment messages (MT103, MT202, MT202 COV) and a sound understanding of ISO 20022 and PACS messages. Key Responsibilities: Handle manual payments processing on client systems efficiently and accurately. Perform manual cash postings and SWIFT message capture/verification (MT103, MT202, MT202 COV). Investigate stuck or failed payment messages and resolve them promptly. Ensure accurate application of Standing Settlement Instructions (SSIs) . Generate and maintain MIS reports for tracking and audit purposes. Communicate proactively with internal teams and respond to customer queries effectively. Collaborate as a team player in a fast-paced environment. Utilize MS Excel and other MS Office tools for reporting and day-to-day operations. Required Skills & Experience: Minimum 1 year of experience in SWIFT payments or related operations. Good understanding of SWIFT message formats – MT103, MT202, MT202 COV. Awareness of ISO 20022 changes and familiarity with PACS.008 and PACS.009 messages . Clear understanding of payment workflows and field-level knowledge of key SWIFT messages. Strong analytical skills and attention to detail. Basic to intermediate proficiency in MS Excel and Office Suite . Preferred Qualities: Strong communication and problem-solving abilities. Ability to handle high-volume transactions with accuracy. Quick learner and adaptable to evolving processes and systems. Show more Show less

Job Title: Deputy Manager – Training (B3) Location: Hyderabad, Telangana, India Experience Required: 6–8 years About the Role: We are looking for an experienced and dynamic Deputy Manager – Training to lead and manage the training function for a high-impact operations team. This role is critical in ensuring that team members are equipped with the knowledge, skills, and tools needed to perform effectively. The ideal candidate will be responsible for managing the full training lifecycle from identifying needs and developing content to delivery, performance evaluation, and continuous improvement. Key Responsibilities: Training Strategy & Planning: Design and implement training strategies aligned with business goals, including needs assessments, training calendars, and learning objectives. Content Development: Lead the creation and maintenance of effective training materials (manuals, e-learning modules, presentations, job aids, etc.) ensuring consistency and relevance. Training Delivery: Manage and facilitate onboarding, process-specific training, upskilling, and refresher programs using blended learning approaches. Trainer Management & Development: Lead and mentor a team of trainers; support their development through coaching, feedback, and performance management. Stakeholder Collaboration: Work closely with operations, quality, and other internal stakeholders to identify training needs and align expectations. Training Evaluation & Reporting: Define metrics to measure training effectiveness, analyze outcomes, and refine training programs based on insights. Process Improvement: Continuously assess and enhance training methodologies, processes, and tools to maximize efficiency and impact. LMS Administration: Oversee the usage of Learning Management Systems for tracking, scheduling, and managing content. Compliance: Ensure all training activities comply with internal policies, quality standards, and regulatory requirements. Qualifications: Bachelor’s degree in any relevant discipline. 6–8 years of progressive experience in training & development, preferably within a BPO/KPO or technology-enabled operations environment. Strong background in managing the end-to-end training lifecycle. Excellent facilitation and presentation skills. Expertise in instructional design and content creation. Proven leadership and people management skills. Strong stakeholder management and communication skills. Analytical mindset with ability to assess and report on training effectiveness. Familiarity with Learning Management Systems (LMS). Preferred Skills: Certification in Training and Development (e.g., CPTD). Experience with tools like Articulate Storyline, Adobe Captivate, or similar. Ability to analyze data and prepare detailed training reports. Exposure to projects involving mapping, annotation, or autonomous vehicle processes will be an advantage. Show more Show less

Job Title: Assistant / Deputy Manager – Legal Services (Pre-sales – Legal Outsourcing) Location: Gurgaon / Pune, India Employment Type: Full-Time Qualification: LLB Graduate Experience Required: Minimum 5 years in legal outsourcing and pre-sales About the Role: We are looking for a law graduate with substantial experience in legal outsourcing and pre-sales to join the Enterprise Legal Management Solutions team. The ideal candidate should have a strong understanding of legal processes and hands-on experience in solutioning, proposal development, and client engagement in a managed legal services setup. Candidates with experience at Managed Legal Services, or similar organizations are preferred. Key Responsibilities: Provide end-to-end support in developing solutions for legal services including contracts management, data privacy, litigation management, regulatory compliance, legal operations, and corporate secretarial services. Work closely with sales and practice teams to identify client needs and design customized solutions. Lead the RFP/RFI response process by defining the solution approach, preparing process flows, implementation plans, and commercial models. Participate in proactive pitches by analyzing the client’s landscape and requirements. Develop thought leadership content such as whitepapers and points of view on emerging trends in legal services. Support demand generation initiatives and internal training on legal service offerings. Stay updated with legal tech tools and integrate contract lifecycle management (CLM) and intellectual property (IP) platforms into proposed solutions. Skills and Competencies: Experience in areas such as contracts management, data privacy, litigation management, regulatory compliance, legal operations, IP management, and corporate secretarial services. Familiarity with legal tech tools and platforms, including CLM and IP management solutions. Strong communication, presentation, and stakeholder management skills. Ability to work collaboratively across sales, legal, delivery, and technology functions. Exposure to AI/ML applications in legal services is an added advantage. Candidate Profile: The ideal candidate is analytical, solution-oriented, and experienced in legal services pre-sales within the outsourcing or managed legal services industry. Must be comfortable working in a fast-paced, client-focused environment. Show more Show less

Job Title: Technical Support Specialist / Sr. Technical Process Specialist Location: Hyderabad Experience: 1–3 Years Industry: BPO / ITES / Technical Support Job Summary: Looking for experienced Technical Support professionals to assist Microsoft customers with post-install technical support, troubleshooting, and customer service across Windows, Office, and connected devices. Key Responsibilities: Troubleshoot software, network, and device issues across platforms Assist with installation, activation, and updates of Microsoft products Handle customer queries via phone, email, or chat Guide customers on billing, refunds, and token redemption Maintain case logs and escalate complex issues Deliver quality support while ensuring customer satisfaction Requirements: Graduate (BSc/BCA/BE/IT/CS preferred) Minimum typing speed of 30 WPM Strong communication and problem-solving skills Knowledge of Windows OS, Microsoft365, and remote tools Prior BPO/Technical support experience preferred Show more Show less

Job Title: Senior Fund Accountant Location: Mumbai, Pune & Bengaluru Experience: 3+ years in fund accounting or financial services Type: Full-Time Mode: Hybrid About the Role: We are seeking a detail-oriented and experienced Senior Fund Accountant to join our finance team. The ideal candidate will be responsible for accurate fund accounting, NAV calculations, performance analysis, and reporting across various fund types, including Hedge Funds and Fund of Funds. Key Responsibilities: Reconcile fund cash, positions, and securities to third-party data sources. Perform general ledger processing and post accounting entries. Price fund portfolios and manage all fund transactions, including corporate actions, equities, fixed income, and derivatives. Calculate fund NAVs including incentive and management fee allocations. Analyze fund performance on a daily, monthly, and quarterly basis. Prepare year-end financial statements for audit and regulatory requirements. Collaborate with onshore and offshore fund counterparties to resolve issues. Adhere strictly to internal policies, timesheet protocols, and ethical conduct. Support process improvements and contribute to a positive work environment. Required Skills & Experience: Bachelor’s degree in Accounting, Business, or Finance; CPA or equivalent preferred. 3+ years of experience in fund accounting or financial statement preparation. Experience with various investment products: equities, fixed income, futures, and derivatives. Familiarity with Stand-Alone, Master-Feeder, and Fund of Fund structures. Strong MS Office skills, especially Excel, Outlook, Word, and PowerPoint. Excellent analytical, organizational, and communication skills. Ability to work under pressure, meet deadlines, and manage changing priorities. Prior client-facing experience with strong problem-solving abilities. Show more Show less

About the Role: We are hiring an experienced and client-focused Account Manager – Fund Services to lead fund accounting operations, manage client relationships, and ensure timely delivery of high-quality financial reporting and fund administration services. This role is ideal for individuals with a strong background in private equity, hedge funds, and investor services. Key Responsibilities: Deliver accurate and timely fund accounting services including Financial Statements, NAVs (Monthly/Quarterly), capital accounts, distribution notices, and tax provisions. Ensure compliance with financial regulations and coordinate audits. Manage client relationships and ensure SLAs and KPIs are met and exceeded. Collaborate with cross-functional teams (e.g., Investor Relations, IT, COE) to ensure seamless service delivery. Drive automation, efficiency, and cost improvements within processes. Lead, mentor, and develop a high-performing team with structured career development and succession planning. Monitor and control operational risks by reviewing performance metrics and implementing a risk-based approach. Required Skills & Experience: Qualifications: ACMA, ACA, ACCA (preferred); MBA/MSc from a reputed university. Experience: 8+ years in fund accounting with strong exposure to private equity or hedge funds. Proven leadership in managing and developing teams within a matrix structure. Strong analytical, financial reporting, and stakeholder management skills. Proficiency in Excel, Word, PowerPoint, and fund accounting systems. Ability to multi-task, meet deadlines, and adapt to changing priorities. Preferred Attributes: Strategic thinker with hands-on execution capabilities. Exceptional verbal and written communication skills. Self-motivated, detail-oriented, and client-service focused. Show more Show less

Job Title: Executive / Sr. Executive – Insurance Claims (FNOL & FROI) Location: Ghansoli, Navi Mumbai Open Positions: 10 Experience: 1 to 5 Years Work Mode: On-site Shift: US Shifts (5-day working week) Transport: One-way transport available (within company boundary) Joining: Immediate Joiners Only Relocation: Can be considered Role Summary: We are looking for experienced professionals in insurance claims processing, specifically with exposure to FNOL (First Notice of Loss) and FROI (First Report of Injury) processes. Candidates will be responsible for end-to-end claims handling, including document verification, claim assessment, system updates, and communication with stakeholders. This is an on-site role with opportunities for career progression. Key Responsibilities: Process insurance claims efficiently, ensuring completeness of documentation. Handle FNOL and FROI transactions with high accuracy and timely response. Liaise with claimants and internal teams for required claim information. Analyze claim validity, determine liability, and process payments. Maintain accurate claim records and update internal systems. Identify and escalate any suspected fraudulent activity. Ensure compliance with company processes and industry standards. Address claim-related inquiries professionally and promptly. Support initiatives to improve claims process efficiency. Desired Experience: Handling complex claims and dispute resolution. Working knowledge of insurance claim management systems. Eligibility Criteria (Must Have): 1 to 2 years of experience in P&C insurance operations. Hands-on exposure to FNOL and FROI processes. Experience in claim management and payment handling. Willingness to work in US time zones. Preferred (Good to Have): Knowledge of US insurance standards and compliance. Strong analytical and problem-solving skills. Show more Show less

Job Title: Azure Data Engineer Location: Pune Experience Required: 3+ years (preferred in a cloud environment) Employment Type: [Full-time] Work Mode: [On-site / Hybrid] About the Role: We are looking for a skilled Azure Data Engineer to join our dynamic team and lead the design, development, and optimization of data infrastructure on the Azure platform. You will work cross-functionally to build scalable data pipelines, support analytics initiatives, and ensure high standards of data integrity and performance. Key Responsibilities: Design and implement robust data solutions using SQL Azure, Azure Data Factory, and Azure Databricks. Develop and manage scalable ETL/ELT pipelines from diverse data sources. Optimize workflows and ensure data quality, security, and compliance. Collaborate with data scientists and analysts for analytics and ML needs. Stay current on Azure data services and recommend best practices. Key Requirements: Bachelor’s in Computer Science, IT, or related field. Strong SQL Azure skills and experience with Azure Data Factory. Hands-on with Azure Databricks and knowledge of big data tools. Familiarity with services like Synapse, Cosmos DB, and Data Lake Storage is a plus. Sound knowledge of data warehousing and dimensional modeling. Excellent problem-solving and communication skills. Preferred Background: Candidates with experience from cloud-first organizations or data-intensive environments will be prioritized. Show more Show less

* Review and verify employee travel expense reports submitted for reimbursement. * Strong knowledge of expense types. * Manage daily travel expense activities, including the review and validation of travel requests and expense reports. * Collaborate with employees and department managers to address any questions regarding T&E policies. * Strong analytical skills to evaluate expense reports. * Clear and effective communication skills to interact with employees and stakeholders. * Experience with SAP Concur. * Knowledge of Concur reports. Show more Show less

Roles and Responsibilities: Manage and lead assigned transition projects, ensuring seamless execution and timely delivery. Ensure customer satisfaction and drive stabilization of transitioned operations within 90 days post go-live. Act as the primary escalation point for clients and internal stakeholders regarding decisions, updates, and actions. Serve as a leadership escalation layer for resolving internal and customer-related project issues. Drive and participate in governance calls and review meetings with both internal teams and clients. Design, plan, and conduct training programs for transition teams; assess team readiness and training needs. Understand clients’ strategic business objectives to effectively define project scope, goals, and deliverables. Support pre-sales activities by contributing to RFP/RFI responses and transition solution design. Define business cases, outline project tasks and resources, and prepare detailed project and transition plans based on complexity and priorities. Integrate process migration with IT implementation to ensure end-to-end solution delivery. Continuously improve transition methodologies to minimize time, cost, and risk while maintaining quality. Identify and mitigate business and operational risks; implement business continuity plans for processes. Maintain key project documents, including project charters, plans, status reports, knowledge transfer records, and approvals using tools like Clarity. Contribute to due diligence activities and opportunity analysis for potential projects and support new business solutioning and sales pitches. Behavioral Skills and Attributes: Strong understanding of macro business trends, client pain points, industry challenges, and outsourcing objectives. Excellent communication (verbal and written), presentation, interpersonal, and conflict resolution skills. Demonstrated ability to lead teams with sound judgment and mentoring capability. High emotional intelligence to effectively manage stress, conflict, and change. Proven ability to meet deadlines and drive outcomes under time constraints. Strong planning, organization, and execution skills. Confident in interacting with senior stakeholders, including top management and clients. Flexible and mobile, able to travel on short notice if required. Knowledge of automation technologies and their impact on business processes. Strong relationship-building skills across internal teams and external client organizations. Resilient in high-pressure environments with effective stress management strategies. Technically proficient with the ability to link technology with transition strategies. Informed about current tools, technologies, and automation trends relevant to the outsourcing industry. Show more Show less

Deputy Manager – Process Excellence Lead Function: Quality Location: Hyderabad Educational Qualification: BE / B.Tech / MBA / B.Stat from a premier institute Experience Required: Minimum 3 years of total experience At least 6 months of hands-on experience in Quality & Process Excellence roles Prior consulting experience is essential Experience in managing a team of quality practitioners preferred Exposure to Shared Services or BPO environments is desirable Key Responsibilities: Drive quality and process excellence initiatives across business functions Lead cross-functional teams to redesign, standardize, and optimize key business processes Utilize Six Sigma, Lean, and other quality frameworks to implement process improvements Conduct benchmarking, set up management dashboards, and maintain a best practices repository Plan and manage change initiatives for seamless implementation of redesigned processes Facilitate workshops and lead diagnostic sessions to identify process gaps and improvement opportunities Collaborate with diverse stakeholder groups to ensure alignment and successful execution Skills & Competencies (Must Have): Strong program management and change management capabilities Proficiency in problem-solving tools and analytical techniques Excellent interpersonal, communication, and facilitation skills High energy, assertive, confident, and team-oriented approach Functional expertise in Six Sigma, statistical tools, and quality/process re-engineering Preferred Knowledge/Certifications: Exposure to ISO, CMMi, or COPC frameworks Certifications in Lean Six Sigma (Green Belt or Black belt) Show more Show less

Role Title: FP&A and Valuations Reporting Designation: Analyst Location: Gurugram, India Role Overview: This position is part of the EMEA COE Finance India team, working closely with global Finance teams (EMEA, APAC, USA). The role supports the growth of the FP&A function, with a focus on fund-level valuations and financial reporting. Key Responsibilities: Prepare and present monthly/quarterly valuations for real estate investments and liquid debt securities Conduct financial analysis including net debt, FX MTM, and benchmarking Investigate variances and trends by coordinating with cross-functional teams Prepare materials for regulatory reporting Support finance operations such as LLP administration and centralized finance processes Ensure accurate and timely quarterly submissions through collaboration with onshore/offshore teams Drive process improvements and reporting efficiencies Participate in ad-hoc projects supporting new business initiatives Essential Skills & Experience: Master’s degree in Finance, Banking, or Mathematics (preferred) Advanced proficiency in Excel and PowerPoint Solid understanding of financial statements Prior experience in valuation or financial reporting (preferred) CFA designation or knowledge of derivatives (advantageous) Strong organizational and prioritization abilities Excellent written and verbal communication skills Self-motivated, independent, and effective in team environments Strong stakeholder management and collaborative approach Ability to handle responsibilities with minimal supervision Show more Show less

The KYC Analyst is responsible for conducting in-depth due diligence on customers, entities, and transactions to ensure compliance with Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Know Your Customer (KYC) regulations. This role involves risk assessment, detailed investigations, and reporting of potential financial crime risks to protect the organization from regulatory and reputational risks. Key Responsibilities: 1. Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD). Validating documents, identifying PEP, Ownership drill down, Screening and transaction monitoring, • Conduct in-depth KYC reviews on high-risk clients, including politically exposed persons (PEPs), complex corporate structures, and entities from high-risk jurisdictions. • Perform comprehensive background checks using public records, watchlists, and internal systems to assess financial crime risks. • Identify and analyse beneficial ownership structures to detect potential red flags related to money laundering, fraud, and other illicit activities. • Review and validate customer documentation, including business registrations, financial statements, and legal agreements. 2. Risk Assessment & Investigation • Assess and classify customers based on risk ratings, escalating high-risk cases for further review. • Conduct transaction analysis to detect unusual patterns and behaviours that may indicate potential financial crime risks. • Prepare detailed investigation reports and summaries for senior management and compliance teams. 3. Regulatory Compliance & Reporting • Ensure compliance with AML, KYC, and CTF regulations, including FATF, FinCEN, FCA, MAS, and other relevant guidelines. • Maintain thorough documentation of due diligence findings to support audits and regulatory inquiries. • Assist in preparing Suspicious Activity Reports (SARs) when required. 4. Continuous Monitoring & Process Improvement • Stay updated with evolving regulatory requirements and financial crime trends. • Recommend enhancements to KYC and EDD procedures to strengthen the organization’s risk management framework. • Support training initiatives to educate internal teams on AML/KYC best practices. Required Skills & Qualifications: Education & Experience • Bachelor’s degree/master's degree in finance, Business, commerce, or a related field. •4-7 years of experience in KYC, EDD, AML, or financial crime compliance within banking or financial services. Technical Skills & Knowledge • Strong understanding of AML/KYC regulations, including FATF, OFAC, EU AML Directives. • Experience using KYC screening tools such as World-Check or LexisNexis. • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and data analysis tools. Soft Skills • Excellent analytical and investigative skills with strong attention to detail. • Strong written and verbal communication skills for report writing and stakeholder engagement. • Ability to work independently in a fast-paced, high-risk environment. Preferred Certifications: • CAMS (Certified Anti-Money Laundering Specialist) • CAMI Show more Show less

Job Title: Product Safety Risk Management Specialist Job Summary: We are seeking a detail-oriented professional to take ownership of product safety risk management activities throughout the product lifecycle. This role is responsible for ensuring compliance with ISO 14971 and other applicable standards and regulations, maintaining Risk Management Files, and continuously monitoring product safety in the field. Key Responsibilities: Develop and maintain Risk Management Files during product development and lifecycle per ISO 14971 and relevant product-specific regulations. Monitor and report on product safety performance in the field, ensuring timely updates to risk documents. Assess process and product changes to determine their impact on existing Risk Management documentation. Evaluate post-market surveillance data (e.g., complaints, CAPA, NCRs, customer feedback) for implications on risk assessments and documentation. Required Skills & Experience: Strong knowledge of ISO 14971, FDA 21 CFR 820, EU MDR, IEC 60601-1, IEC 62304, and IEC 62366-1. Hands-on experience with risk analysis methodologies such as FMEA. Proven track record in developing and maintaining risk management deliverables. Strong interpersonal and influencing skills. Clinical knowledge is a plus. Show more Show less

Job Summary: We are seeking an experienced Subject Matter Expert (SME) in US Mortgage to lead training initiatives, ensure compliance, and maintain process excellence. This role demands strong communication, stakeholder collaboration, and training capabilities to enhance knowledge and performance across the team. Key Responsibilities: Training & Development: Design and implement robust training plans and curriculum roadmaps. Deliver onboarding and upskilling programs for new hires and experienced professionals. Develop educational materials such as learning modules, case studies, and training videos. Audit & Feedback: Perform regular transaction audits using prescribed templates provided by clients or internal stakeholders. Provide structured and documented feedback to team members based on audit findings. Participate in weekly calibration calls with internal and client stakeholders to ensure alignment. Reporting & Governance: Manage training databases, generate daily/weekly reports, and conduct Training Needs Analyses (TNA/TNI). Ensure timely reporting and strong governance with internal teams and external clients. Comply with all regulatory and client-specific requirements periodically. Knowledge Management & Project Execution: Lead knowledge acquisition and transfer processes during new transitions/projects. Strengthen in-house mortgage capabilities through the Mortgage Academy and mentorship. Collaborate with global virtual teams for content standardization and best practice sharing. Identify and present the business impact of training interventions to showcase value creation. Ensure the learning curve is mapped and aligned with industry standards. Critical Skills Required: Strong command over English (verbal and written). 5+ years of relevant experience in delivery and/or training in the US Mortgage (Originations / Pre-Underwriting) domain. Demonstrated expertise in: Client and stakeholder collaboration Coaching and performance feedback Writing SOPs and process documentation Microsoft Office tools – Excel, Word, and PowerPoint Preferred Qualifications: Postgraduate or MBA in Finance (preferred). Industry certifications (e.g., Mortgage Bankers Association credentials) will be an added advantage. Show more Show less

Job Title: IT Ops AD Server Location: Pune & Bangalore Experience Level: 3+ Years Salary Budget: 5.75 LPA Education: Bachelor’s Degree in Engineering (BE preferred) Job Summary: We are looking for a skilled and proactive IT Support Engineer with more than 3 years of experience to join our dynamic IT team. The ideal candidate will be responsible for providing daily IT support for endpoints, managing servers, network administration, and resolving technical issues within defined SLAs. The role requires a collaborative team player with strong problem-solving abilities and a customer-centric approach. Key Responsibilities: Provide day-to-day support and maintenance for IT endpoints including desktops, laptops, and IP phones. Manage and administer server infrastructure, including installation, configuration, and troubleshooting. Support Active Directory Services, DHCP, DNS, and related Windows services. Perform basic LAN infrastructure administration (switches, firewalls, routers). Handle 1st and 2nd level IT service requests and incidents efficiently. Analyze root causes of issues and implement preventive measures to avoid recurrence. Use IT tools to monitor and manage capacity and availability of systems. Maintain asset inventory and prepare regular IT reports. Collaborate with global teams and ensure smooth coordination across time zones. Ensure compliance with company IT policies and security standards. Be flexible to work in different shifts as per business requirements. Required Skills & Qualifications: BE in Computer Science, Information Technology, or a related field (preferred). Minimum 3 years of experience in IT support or similar roles. Strong knowledge of endpoint management (desktops, laptops, IP phones). Hands-on experience in server implementation and administration. Proficient in Active Directory, DHCP, DNS. Basic understanding of network devices and infrastructure (switches, routers, firewalls). Experience in root cause analysis and SLA-based service delivery. Familiarity with tools for IT monitoring, capacity, and availability management. Excellent communication and interpersonal skills. Prior experience with asset management tools and IT documentation. Work Conditions: Willingness to work in rotational shifts. Availability to coordinate with global teams across various time zones. Show more Show less

Experience Required: 5–7+ years Location: Hyderabad Certifications: Mandatory: ITIL Preferred: Experience with CargoWise or in a consulting domain Key Skills Required: ITIL major incident management Team handling and people management Client communication and escalation handling EDI applications, JIRA, and ServiceNow tools Project and contract management (SOW drafting, workforce estimation) Responsibilities Overview: Incident & Support Management Lead major incident triage and resolution within defined SLAs Act as first point of contact for all end-user issues via phone, email, chat Route issues to appropriate teams and manage end-to-end support interactions Track all support tickets and updates via tools like JIRA and ServiceNow Project Management Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs People Management Roster scheduling, performance reviews, and knowledge assessments Conduct performance knowledge tests and keep documentation updated Deliver outlier and process-related trainings Operations & Training Oversight Monitor schedule adherence and service levels Provide transaction monitoring and coaching Track training effectiveness and manage remediation plans Conduct training sessions, assessments, and maintain compliance Show more Show less