IT Ops AD Server

Job Title: IT Ops AD Server Location: Pune & Bangalore Experience Level: 3+ Years Salary Budget: 5.75 LPA Education: Bachelor’s Degree in Engineering (BE preferred) Job Summary: We are looking for a skilled and proactive IT Support Engineer with more than 3 years of experience to join our dynamic IT team. The ideal candidate will be responsible for providing daily IT support for endpoints, managing servers, network administration, and resolving technical issues within defined SLAs. The role requires a collaborative team player with strong problem-solving abilities and a customer-centric approach. Key Responsibilities: Provide day-to-day support and maintenance for IT endpoints including desktops, laptops, and IP phones. Manage and administer server infrastructure, including installation, configuration, and troubleshooting. Support Active Directory Services, DHCP, DNS, and related Windows services. Perform basic LAN infrastructure administration (switches, firewalls, routers). Handle 1st and 2nd level IT service requests and incidents efficiently. Analyze root causes of issues and implement preventive measures to avoid recurrence. Use IT tools to monitor and manage capacity and availability of systems. Maintain asset inventory and prepare regular IT reports. Collaborate with global teams and ensure smooth coordination across time zones. Ensure compliance with company IT policies and security standards. Be flexible to work in different shifts as per business requirements. Required Skills & Qualifications: BE in Computer Science, Information Technology, or a related field (preferred). Minimum 3 years of experience in IT support or similar roles. Strong knowledge of endpoint management (desktops, laptops, IP phones). Hands-on experience in server implementation and administration. Proficient in Active Directory, DHCP, DNS. Basic understanding of network devices and infrastructure (switches, routers, firewalls). Experience in root cause analysis and SLA-based service delivery. Familiarity with tools for IT monitoring, capacity, and availability management. Excellent communication and interpersonal skills. Prior experience with asset management tools and IT documentation. Work Conditions: Willingness to work in rotational shifts. Availability to coordinate with global teams across various time zones. Show more Show less