Director of Operations

Job Description

Job Title : Director/Sr Director – Delivery, Director/Sr Director - Operations Job Overview : The Director of Operations oversees the daily operations of the business, optimizing processes to ensure efficiency, managing budgets, and ensuring client satisfaction. This leadership role drives performance and growth by managing cross-functional teams and implementing strategic initiatives aligned with company objectives. Key Responsibilities : Strategic Planning & Execution : Develop and implement operational strategies that align with the company’s overall goals. Ensure smooth execution of plans across the business. Process Improvement : Regularly analyze operational workflows to identify inefficiencies and opportunities for improvement, optimizing productivity and reducing costs. Budgeting & Financial Management : Oversee budgeting across departments to ensure cost-effective solutions while maintaining quality. Monitor P&L statements and ensure financial health. Team Leadership : Lead, mentor, and develop a high-performing team. Foster a culture of accountability and continuous improvement to drive operational excellence. Performance Management : Establish key performance indicators (KPIs) for teams and departments. Monitor and adjust performance to meet goals and objectives. Cross-Department Collaboration : Work closely with HR, Sales, Marketing, Finance, and other teams to ensure alignment across functions and efficient operations. Risk Management : Identify and mitigate operational risks while ensuring compliance with industry regulations and company policies. Technology & Innovation : Stay current with industry trends and emerging technologies to improve operational efficiency. Implement innovative tools where applicable. Client Management : Manage client relationships, ensuring expectations are met and providing regular insights through business reviews. Skills & Qualifications : Bachelor’s degree in Business Administration, Operations Management, or a related field (Master's degree preferred). Minimum 18 years of experience in operations management, with substantial leadership experience. Extensive experience in US healthcare operations, specifically in Revenue Cycle Management (RCM) and Medical Coding. Strong knowledge of budgeting, resource allocation, performance management, and business principles. Exceptional problem-solving, analytical, and decision-making skills. Proven leadership abilities to motivate and manage teams effectively. Excellent communication and interpersonal skills to work with diverse teams and stakeholders. Familiarity with ERP, CRM tools, and other operational software. Strong multitasking ability and the capacity to work well under pressure. Show more Show less